12 min read·5018 views
Having a strong customer service philosophy in place is critical to growing a successful customer service team. Think of it...
9 min read·2333 views
Fact: Having the best products on the market won’t matter if you treat your customers like they are disposable. Customer...
11 min read·25 views
13 min read·1500 views
For software companies (SaaS or otherwise), net promoter score software offers a quick, efficient way to gauge whether or not...
6 min read·4403 views
Digital experience manager is a newer role in the world of online customer care, in comparison to other longer established...
7 min read·233 views
4 min read·235 views
The better your customer experience surveys are, the more customer data you’ll get for your company to use. You’ll also...
6 min read·131 views
What can you do to optimize user engagement in your mobile app? We have some suggestions: Understand User Needs Without...
3 min read·2217 views
9 min read·12884 views
If you’re considering a career in UX design, we have gathered 15 statistics you’ll want to know. The rise of...
6 min read·447 views
It’s estimated that 4.3 billion people used a browser in 2019 (Source). You’re probably one of these people, but have...
