5 min read·24 views
Net promoter score or NPS is a widely used, trusted metric for evaluating customer satisfaction. NPS gives your business insight...
7 min read·170 views
It’s safe to say 2020 was a year like no other. As we move into the recovery phase of the...
5 min read·151 views
7 min read·851 views
It’s a cliché but knowledge is power and that’s certainly the case when it comes to your customers. In a...
8 min read·288 views
If you’re new to the world of customer data, you’ll be excited to learn there are many different sources and...
14 min read·20 views
3 min read·118 views
Customer journey mapping, or CJM, is creating visual representation of your customer journey to the point where you want them...
6 min read·84 views
Customer service skills are essential for anyone working with customers directly–or indirectly. As a customer service representative, you’re on the...
13 min read·673 views
10 min read·7292 views
The customer service field of years past had few accreditation requirements and professional recognition was based almost entirely on years...
12 min read·5017 views
Having a strong customer service philosophy in place is critical to growing a successful customer service team. Think of it...
9 min read·2333 views
