5 min read·34 views
Customer journey optimization is the process of mapping and connecting customer interactions with your brand across multiple touchpoints. The end... Read More
7 min read·32 views
It’s a cliché but knowledge is power and that’s certainly the case when it comes to your customers. In a... Read More
8 min read·38 views
14 min read·20 views
It’s hard to overstate the usefulness of customer service software (CSS) to many organizations. They can represent a substantial upfront... Read More
3 min read·118 views
Customer journey mapping, or CJM, is creating visual representation of your customer journey to the point where you want them... Read More
6 min read·46 views
13 min read·157 views
Customer experience professionals have to balance everything from adapting to new technologies to developing serving strategies in time of crisis.... Read More
10 min read·1829 views
The customer service field of years past had few accreditation requirements and professional recognition was based almost entirely on years... Read More
12 min read·1347 views
9 min read·740 views
Fact: Having the best products on the market won’t matter if you treat your customers like they are disposable. Customer... Read More
12 min read·20 views
In most businesses each new year brings a fresh set of customer service goals. The purpose of customer service goals... Read More
10 min read·64 views
