10 min read·810 views
How long does it take for a customer who contacts you through social media or your contact center, or calls... Read More
6 min read·981 views
Digital experience manager is a newer role in the world of online customer care, in comparison to other longer established... Read More
7 min read·90 views
4 min read·94 views
The better your customer experience surveys are, the more customer data you’ll get for your company to use. You’ll also... Read More
4 min read·29 views
How companies respond to COVID-19—how they approach customer experience during crisis times—plays a key role in customer decisions. Company leadership... Read More
11 min read·344 views
6 min read·129 views
During the pandemic, many organizations have doubled-down on improving the COVID customer experience with swift action to meet the rapidly... Read More
8 min read·4 views
Customer Service Metric vs Standard Example Here’s an example of a customer service standard from Trader Joe’s, a company known for great... Read More
5 min read·6 views
6 min read·42 views
In a time when many of us are working from home and cannot join any in-person events or UX meetups,... Read More
9 min read·28 views
What’s a typical customer experience manager salary? This CX manager salary guide will cover junior, mid-level, and senior positions, and... Read More
6 min read·67 views
