13 min readWhat Is Customer Experience Design And How Can You Approach It?Customer Experience (CX) is all the rage these days. Even though nobody can agree on what it means to “do... Read More
14 min read·148 viewsWhat Is Customer Onboarding? Tips And Best PracticesIn a world that becomes more and more virtual due to automation in the e-commerce space, nailing the customer onboarding... Read More
7 min read·58 viewsWhat Is Customer Engagement And How Do You Improve It?Customer engagement is the ongoing relationship between a company and its customers via various online and offline channels. While it... Read More
5 min read·94 viewsCustomer Journey Map Examples And TemplatesA customer journey map is a visual representation of the customer (user) journey. It’s a worthwhile undertaking because a journey... Read More
8 min read·29 viewsPros And Cons Of Customer Service AutomationCustomer service automation is becoming a popular way to handle customer inquiries among companies looking to boost customer satisfaction and... Read More
9 min read·39 viewsWhat Is Customer Experience Management Software?To be an expert in customer relations, you must maintain an informational and personalized experience for your consumers. Consumers can... Read More
17 min read·64 views10 Best Customer Relation Management Software In 2022Maintaining an excellent relationship with customers is one of the linchpins of a prosperous enterprise. When you connect with customers... Read More
10 min read·27 viewsCustomer Support Automation: Benefits, Challenges And How-toIf you call customer support with a question or problem these days, chances are you won’t be speaking with a... Read More