13 min read
Customer Experience (CX) is all the rage these days. Even though nobody can agree on what it means to “do...
14 min read·148 views
In a world that becomes more and more virtual due to automation in the e-commerce space, nailing the customer onboarding...
11 min read·92 views
7 min read·58 views
Customer engagement is the ongoing relationship between a company and its customers via various online and offline channels. While it...
5 min read·94 views
A customer journey map is a visual representation of the customer (user) journey. It’s a worthwhile undertaking because a journey...
6 min read·45 views
8 min read·29 views
Customer service automation is becoming a popular way to handle customer inquiries among companies looking to boost customer satisfaction and...
9 min read·39 views
To be an expert in customer relations, you must maintain an informational and personalized experience for your consumers. Consumers can...
7 min read·46 views
17 min read·64 views
Maintaining an excellent relationship with customers is one of the linchpins of a prosperous enterprise. When you connect with customers...
10 min read·27 views
If you call customer support with a question or problem these days, chances are you won’t be speaking with a...
9 min read·89 views
