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It’s safe to say 2020 was a year like no other. As we move into the recovery phase of the... Read More
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Customer journey optimization is the process of mapping and connecting customer interactions with your brand across multiple touchpoints. The end... Read More
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If you’re new to the world of customer data, you’ll be excited to learn there are many different sources and... Read More
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It’s hard to overstate the usefulness of customer service software (CSS) to many organizations. They can represent a substantial upfront... Read More
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Customer service skills are essential for anyone working with customers directly–or indirectly. As a customer service representative, you’re on the... Read More
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