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Fact: Having the best products on the market won’t matter if you treat your customers like they are disposable. Customer... Read More
12 min read·11 views
In most businesses each new year brings a fresh set of customer service goals. The purpose of customer service goals... Read More
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9 min read·138 views
Along with a customer support team, successful companies must ensure their support organization has the right tools, knowledge, and insights... Read More
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Sentiment analysis is a process in which software mimics the human ability to assign an emotional value (positive, negative, or... Read More
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6 min read·1831 views
Digital experience manager is a newer role in the world of online customer care, in comparison to other longer established... Read More
7 min read·154 views
The digital transformation of the business world is occurring rapidly and highlighting the need to focus on the digital experience... Read More
4 min read·143 views
4 min read·29 views
How companies respond to COVID-19—how they approach customer experience during crisis times—plays a key role in customer decisions. Company leadership... Read More
11 min read·690 views
A core values list is central to outlining a workplace culture that everyone, including employees and customers, is on board... Read More
6 min read·129 views
