Customer Data Platform (CDP) vs. Data Warehouse: Differences And Benefits
Exploring CDP vs data warehouse? This guide explains their core functions, benefits, and key differences. Whether you're focused on real-time…
The CX Lead – A community building better experiences
Build A Better Experience
We’re on a mission to build better customer experiences.
We’re a CX community creating and designing people-first services and experiences.
Your place to find tips, tricks, how-to guides, and tools to develop your CX strategy and team.
Featured Articles
DXP vs CDP: Comparison Guide with Features and Use Cases
Evaluating DXP vs CDP? This guide breaks down the key differences so you can choose the right platform for your…
Content Management Systems (CMS) vs. Digital Experience Platforms (DXP)
Choosing between a CMS and a DXP isn’t just a tooling decision—it’s a strategic fork in the road. A CMS…
What Is SaaS Customer Service? (With Examples and Best Practices)
SaaS customer service is about helping users succeed with your software—from onboarding to ongoing support. This guide covers simple tips,…
Customer Data Platform Pricing Guide (Updated for 2025)
In this in-depth Customer Data Platform pricing guide, I explain average CDP costs, hidden fees, pricing models, and must-ask vendor…
Proven Ways to Improve Customer Onboarding
Learn how to create an onboarding experience that leads to improved long-term customer engagement.
Editor’s Top Picks
![[NEW] REV IMG CXL – Ultimate Guide – customer support ticket – Anupam Kant Verma (1)](https://thecxlead.com/wp-content/uploads/sites/5/2025/05/NEW-REV-IMG-CXL-–-Ultimate-Guide-–-customer-support-ticket-Anupam-Kant-Verma-1-376x376.png)
Get the latest from the brightest minds in CX, UX, and design thinking.
Best Tools For Customer Experience
Domo Review: Pros, Cons, Features & Pricing
Domo is a customer data platform that stands out by providing versatile data visualization tools that empower your team to…
Tableau Review: Pros, Cons, Features & Pricing
Tableau delivers industry-leading data visualization and analytics, ideal for large enterprises and data-focused teams. While powerful, it comes with a…
Klaviyo Review: Pros, Cons, Features & Pricing
Klaviyo is a customer data and experience platform built for teams that want to drive personalized, data-driven marketing and streamline…
Snowflake Review: Pros, Cons, Features & Pricing
Snowflake is a cloud-based data platform known for its powerful scalability, secure data sharing, and seamless multi-cloud support. It’s ideal…
Amazon Connect Review: Pros, Cons, Features & Pricing
Amazon Connect is a scalable, cloud-based call center platform built on AWS. It’s ideal for mid to large teams looking…
NICE CXone Call Center Software Review: Pros, Cons, Features & Pricing
NICE CXone excels in offering a comprehensive cloud-based call center solution that enhances your team's efficiency and customer engagement.