The CX Lead - Build Better Customer Experiences

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CX Certifications Journey Mapping Tools Types Of Customer Data

- AI Chatbots
  10 Best AI Chatbots For Customer Service Performance
- Customer Journey Mapping Tools
  10 Best Customer Journey Mapping Tools In 2023
- Customer Service Outsourcing Companies
  10 Best Customer Service Outsourcing Companies In 2023
- Customer Service Software
  36 Best Customer Service Software of 2023: Reviewed & Compared
- Help Desk Software
  26 Best Help Desk Software of 2023: Reviewed & Compared
- Call Center Software
  20 Best Call Center Software of 2023: Reviewed & Compared
- UI/UX Design Software
  10 Best UI/UX Design Software To Build The Best Customer Experience
- + Best Tools
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Build A Better Experience

We’re on a mission to build better customer experiences.

We’re a CX community creating and designing people-first services and experiences.

Your place to find tips, tricks, how-to guides, and tools to develop your CX strategy and team.

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Featured Articles

Interviews 5 min read

Interview with CX Pro Annette Franz

Annette Franz has over 30 years of experience as a leading customer experience consultant, speaker and author. Most in the…

By Craig Borowski

Interviews 6 min read

An Interview With CX Pro Luke Jamieson

Luke Jamieson has a truly inspirational career story. He went from working in a call center in Australia to now…

By Craig Borowski

Insights 10 min read

Hot & CX-y Jobs: December 2023

A roundup of the best CX jobs we found online this month

By Craig Borowski

Articles 14 min read

The Ultimate Guide To Customer Service Knowledge Management

Learn why customer service knowledge management (CSKM) is key to customer service, with real-world insights and actionable tips for a…

By Ryan Kane

Articles 5 min read

Bad CX Leads to Lawsuits for Social Media Giants

The addictive nature of social media and the negative toll it takes on our mental health isn’t exactly a new…

By Craig Borowski

CXL-Pages-Illustrations-Onboarding

Proven Ways to Improve Customer Onboarding

Learn how to create an onboarding experience that leads to improved long-term customer engagement.

Get the Handbook

Editor’s Top Picks

Articles 15 min read

11 Examples Of Great Customer Service Philosophy From Top Companies

By Hannah Clark

Articles 8 min read

Top 10 People, Programs & Events For Leveling Up CX Leadership

By Ryan Kane

Articles 16 min read

The Phygital Revolution: How To Transcend The Physical/Digital Divide

By Hannah Clark

Articles 10 min read

37 Statistics That Show The Importance Of Customer Experience In 2023

By Hannah Clark

Articles 12 min read

10 Best Customer Experience Certification Programs [2023]

By Craig Borowski

Articles 9 min read

4 Types Of Customer Data You Should Be Using

By Hannah Clark

Get the latest from the brightest minds in CX, UX, and design thinking.

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Best Tools For Customer Experience

22 Best Customer Service Software For Small Business In 2023

As a small business, it’s critical that your customers feel supported and cared for, every single time they come in…

By Craig Borowski

20 Best Call Center Scripting Software In 2023

Looking for a way to standardize your customer service experience and streamline your agent training? Call center scripting software is…

By Craig Borowski

HappyFox Help Desk Software: An In-Depth Review In 2023

As someone who’s been in the trenches of customer experience for over a decade, I’ve got a pretty solid grasp…

By Craig Borowski

20 Best Call Center Workforce Management Software Of 2023

Like any other service industry, call centers need to be properly staffed to ensure your customers are getting the attention…

By Craig Borowski

35 Best Customer Support Software Of 2023 For SMBs And Enterprises

Customer support software can help you make sure that your customers are cared for throughout their purchasing journey. A help…

By Craig Borowski

30 Best Net Promoter Score Software & NPS Survey Tools In 2023

Providing an exceptional customer experience is paramount to the success of your business. And one of the best ways to…

By Craig Borowski

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