28 Best Customer Relationship Management Software of 2025

monday CRM helps you manage customer relationships by centralizing communication, automating tasks, and organizing data in one place. You can track every interaction, set up email sequences, and monitor team performance to keep deals moving.

The platform makes it easy to automate sales tasks with no-code workflows. You can create automated email sequences to nurture leads and follow up with customers without manual effort. Task reminders help your team stay on top of their workload, ensuring no deal slips through the cracks. The system also flags duplicate leads and accounts, reducing data clutter and improving accuracy.

Another key feature is its sales forecasting tools. You can set deal values and close probabilities, then track actual sales versus projections. The dashboard breaks down forecasts by sales reps, months, and other key factors, giving you insights into performance trends.

Some integrations include Slack, Gmail, Microsoft Teams, GitLab, Mailchimp, Excel, Outlook, DocuSign, Google Drive, HubSpot, Salesforce, and Jira.

Velaris is a customer success platform designed to assist teams in understanding their customers. The platform offers AI-powered tools such as analytics, success plans, collaboration tools, and automation. It integrates customer information from various systems into a single interface, providing a comprehensive 360-view of customer accounts and data.

One standout feature of Velaris is its AI-powered analytics, which provide deep insights into customer behavior and health. This allows businesses to proactively address potential issues and capitalize on upsell opportunities. The platform's dynamic health scores, tailored to each customer lifecycle stage, offer a nuanced understanding of customer engagement, enabling more personalized and effective interventions.

Another significant advantage of Velaris is its robust automation capabilities. The platform includes an intuitive drag-and-drop automation builder that allows users to create complex workflows.

Integrations include Slack, Microsoft Teams, Intercom, MailChimp, Outlook, Google Drive, HubSpot, Jira, and Salesforce.

Zoho CRM is a customer experience platform that allows you to engage customers throughout their entire life cycle. It uses artificial intelligence to learn from customer interactions to provide useful suggestions like the best time to contact customers or predict business trends. Zoho CRM has an analytics feature that uses data across your entire organization to provide you with an impact analysis of business decisions, helping you minimize risks and increase your potential for success.

Zoho CRM is the best CRM for you if you want the ability to handle all customer interactions in different channels using one platform because of Zoho CRM’s omnichannel engagement feature. Using Zoho CRM, you can engage customers and provide them with exceptional customer service experience whether they prefer to receive communications through live chats, emails, phone calls or through their social media accounts. You can also use Zoho CRM to personalize communications helping you nurture and qualify leads.

Integrations include Microsoft Office 365, Microsoft Teams, Google Drive, Zapier, Zendesk, and ServiceNow.

Zoho CRM pricing starts at $14/user/month, and they offer a 15-day free trial.

MRPeasy is an AI-powered MRP software designed for small manufacturers, offering accurate production planning, real-time inventory overview, and precise on-time deliveries. With its integrated manufacturing software, it allows small manufacturers to improve customer satisfaction, estimate costs and lead times, and ensure seamless communication between different departments.

As a CRM software, MRPeasy offers customer data management, order tracking, and enhanced communication within the company, ensuring all departments have access to up-to-date customer information. The software's customization, scalability, analytics, and reporting capabilities further support strategic business decisions and customer relationship enhancement. Its integrated approach also means that customer orders can align directly with the manufacturing timeline, so you can provide accurate updates about production where needed.

Integrations include Amazon, Xero, WooCommerce, BigCommerce, Crossfire, Dropbox, Google Drive, OneDrive, HubSpot, QuickBooks, ShipStation, Salesforce, Shopify, Zapier, and more.

Zendesk Sell is a sales CRM with email marketing tools to run marketing campaigns efficiently, like unlimited email templates and bulk emailing features. With the help of Zendesk Sell’s marketing automation features, you can help provide your salespeople with the right tools to help them process more leads and increase sales. It also has a mobile app version that works on Android and iOS devices so your sales and marketing teams can access the software while on the field.

Zendesk Sell is the best sales CRM platform if you want one with a text messaging feature allowing you to assist customers easily. You can use Zendesk Sell to record customer conversations to guide you in future interactions. Zendesk Sell also has a voice-calling feature you can use to get in touch with existing and prospective customers.

Zendesk Sell integrates with other e-commerce and CRM tools like Microsoft Outlook, Shopify, Returnly, and Dropbox.

Zendesk Sell pricing starts at $19/user/month.

Keap is a marketing and sales automation platform with CRM features to help manage customers and increase sales. Its CRM analytics feature allows you to gain valuable insights into how you can use sales data to develop smart business decisions. You can also use Keap to generate sales reports to track sales and find trends to improve your marketing strategy.

Keap is the best CRM solution if you need help in automating your marketing strategy. It has automation features that can lead to a higher conversion rate and increased revenues. It lets users automate lead capture and follow-up, making it ideal for small businesses and start-ups with limited human resources because business owners can devote their time to other business aspects.

Keap also captures critical data like customer behavior, preferences, and likelihood to buy, giving you a better idea of converting leads into clients.

Keap pricing starts at $169/month, and they offer a 14-day free trial.

Salesforce Sales Cloud is a customer relationship management software you can use to strengthen customer relationships to increase sales. It uses customer activity data to give you insights on sales opportunities you can explore. Salesforce Sales Cloud can help you save time by automating repetitive tasks like tracking activities and sending email alerts to customers.

Salesforce Sales Cloud is the best customer relationship management software for you if you want one with a robust contact management feature giving you access to critical customer information including existing cases, past interactions, customer survey results and purchase history. This CRM system gives you access to all information you need to successfully interact with customers because you know what they want and those you need to avoid during interactions.

Salesforce Sales Cloud also lets you see what customers are saying about your products and services on their social media accounts, giving you valuable insights about their issues and how you can proactively engage them to address their concerns.

Salesforce Sales Cloud pricing starts at $25/user/month, and they offer a free 30-day trial.

Nutshell is a CRM and sales automation software you can use to design and execute a sales process that works for your company. It has a pipeline management feature to help you view your leads and assess how to best close deals. Nutshell also acts as a contact management tool to store all customer information like contact details, purchase history, call notes, and previous conversations so your team can access them when needed.

Nutshell is the best software for you if you’re looking for team collaboration tools to augment your CRM strategy. With Nutshell, you can bring other team members to conversations with customers ensuring that customers receive the proper support during their entire customer lifecycle.

Nutshell can also boost your lead generation efforts because it allows the importation of contact information and leads from any source, including Office 365, LinkedIn, G Suite, QuickBooks, and even your phonebook or calendar.

Nutshell integrates with other CRM tools like Mailchimp, Reply, Skype, RingCentral, etc.

Nutshell pricing starts at $19/user/month, and they offer a free 14-day trial.

HubSpot CRM is a customer service platform that combines critical functions like sales, marketing, and operations. You can use HubSpot’s content management system to build your website’s content, ensuring a seamless digital experience for customers. It has a workflow automation feature to help provide customers with efficient services while reducing the workload of your employees and giving them more time to focus on critical tasks and projects.

Issue resolution is one of the most critical aspects of customer service, and HubSpot is the ideal CRM for you if you want one with help desk functionality. You can use HubSpot’s ticketing feature to manage and prioritize critical tickets that significantly affect customer satisfaction. HubSpot also has an extensive knowledge base that customers can use to resolve simple and common issues resulting in fewer tickets for your customer support team to resolve.

HubSport CRM pricing starts at $45/month/2 users. They also offer a 14-day free trial as well as a freemium plan with limited features.

Scoro is a work management software with billing and project management capabilities. To generate sales opportunities, you can use Scoro to get a detailed view of customers, including their preferences and interaction history. It also has a sales forecasting feature to help you check if your team is on track toward meeting their goals and determine if you need to adjust your goals or implement an action plan to help your sales reps.

Scoro is the best CRM solution to save time generating detailed reports because of its robust reporting functionality. You can use Scoro to generate reports that you can share with team members, your leadership team, and stakeholders. Scoro’s reporting feature can help you analyze KPIs and metrics that will help you improve services and increase customer satisfaction.

Scoro integrates with other productivity tools, including Basecamp, Slack, Asana, QuickBooks, Google Analytics, PayPal, and Stripe.

Scoro pricing starts at $28/user/month, and they offer a 14-day free trial.