9 Best Digital Experience Conferences To Learn From The Best In 2024-2025
Digital experience conferences are a great way to learn about the new technologies and strategies shaping the experience management field. For any digital customer experience leader looking to stay ahead of the curve, here are some of the best conferences to attend.
Best Digital Experience Conferences Shortlist
Here's my shortlist of the best digital experience conferences I think are worth attending in 2024-2025:
- IRL - Alberta, Canada (Oct 2025)
- Customer Service & Experience West 2024 - San Diego, CA (May 2024)
- Transform ‘24 - Europe (May 2024)
- Customer Experience Strategies Virtual Summit 2024 - Toronto, Ontario, Canada (May 2024)
- Customer Contact Week - Las Vegas, NV (June 2024)
- Digital Transformation Week North America - Santa Clara, CA (June 2024)
- CX Summit EMEA 2024 - London, UK (June 2024)
- Customer Experience 2024 - Orlando, FL (July 2024)
- Digital Transformation Conference - New York, NY (September 2024)
Find more details about each conference below.
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Best Digital Experience Conferences Of 2024-2025
1. IRL - Alberta, Canada (Oct 2025)
- Dates: October 1-4, 2025
- Location: Alberta, Canada
- Pricing: From $2,950
- Website: IRL
Overview:
The IRL 25 conference is an exclusive and immersive event for SaaS executives scaling their businesses from millions to billions in revenue. It's for leaders scaling up post-Series B, and the conference will cover challenges including as product-market fit, go-to-market strategies, customer retention, leadership hiring, and scaling infrastructure.
IRL is a conference designed for participation. Participants engage in tailored tracks, collaborative workshops, expert-led discussions and masterminds while enjoying outdoor adventures and gourmet dining experiences together.
Why You Should Attend:
The IRL conference stands out due to its unique approach to outdoor programming and building in-person engagement. It's also by application only to ensure a high quality of attendees. This one-of-a-kind event forgoes the typical conference format—it's participant-driven, with a carefully selected roster of SaaS executives who form an exclusive network that help each other take their business to the next level.
The IRL conference offers a rare chance to build relationships with like-minded leaders in a refreshing environment away from the usual hustle. If you’re part of an exec team at a SaaS company driving growth beyond $10m ARR, IRL is for you.
2. Customer Service & Experience West 2024 - San Diego, CA (May 2024)
- Dates: May 13-14, 2024
- Location: Hyatt Regency Mission Bay, San Diego, CA
- Pricing: Starts at $2,199
- Website: Customer Service & Experience West 2024
Overview:
This customer experience conference is tailored to showcase cutting-edge advancements in customer service, focusing on how technology can automate and enhance customer interactions without losing a personal touch.
Why You Should Attend:
Attending Customer Service & Experience West 2024 is an excellent opportunity to see how top companies across industries are solving common customer service challenges using new ecosystems and innovative strategies.
You’ll come away with actionable insights that can drastically improve your approach to customer service, ranging from integrating AI in customer service roles to optimizing service operations for speed, efficiency, and customer retention.
3. Transform ‘24 - Europe (May 2024)
- Dates: May 15-16, 2024
- Location: Convene 22 Bishopsgate, Europe
- Pricing: £125
- Website: Transform ‘24
- Social Media: Instagram | Facebook | X | LinkedIn
Overview:
Transform ‘24 focuses squarely on building and managing an online reputation that reflects your brand’s values and appeals to modern consumers. One of Transform ‘24’s speakers is Andy Bateman, a CX and Marketing Director of JCT600.
Why You Should Attend:
Transform ‘24 is ideal for CX leaders who want to leverage digital platforms to enhance their brand’s reputation and engage meaningfully with customers. Breakout sessions will cover strategic approaches to gathering and utilizing customer feedback, managing online reviews, and employing effective crisis communication tactics in the digital age.
4. Customer Experience Strategies Virtual Summit 2024 - Toronto, Ontario, Canada (May 2024)
- Dates: May 29-30, 2024
- Location: Hotel X, Toronto, Ontario, CA
- Pricing: Starts at $1,495
- Website: Customer Experience Strategies Virtual Summit 2024
- Social Media: LinkedIn
Overview:
Customer Experience Strategies Virtual Summit 2024 will explore how to harness data for better customer insights, improve customer loyalty programs, and enhance digital interaction to create a seamless customer journey.
Why You Should Attend:
Customer Experience Strategies Virtual Summit 2024 is a perfect venue for networking with top CX professionals in Canada and learning about country-specific challenges and solutions in digital customer experience management. Here, you will learn to control customer experience metrics to effectively transform customer communication on digital platforms.
5. Customer Contact Week - Las Vegas, NV (June 2024)
- Dates: June 3-6, 2024
- Location: In-person in Las Vegas, NV
- Pricing: $1,999
- Website: Customer Contact Week
- Social Media: Instagram | Facebook | X | LinkedIn
Overview:
Customer Contact Week (CCW) covers all facets of customer communications, from contact center basics to the latest in technology-driven customer service solutions.
Why You Should Attend:
Customer Contact Week’s comprehensive agenda covers the newest trends and technologies, attending CCW is a chance to benchmark your practices against the best and find new ways to deliver exceptional customer service.
Expect to explore topics like enhancing agent performance, integrating omnichannel strategies, and deploying generative AI with one of the keynote speakers, Martha Stewart, the founder of Martha Stewart Living.
6. Digital Transformation Week North America - Santa Clara, CA (June 2024)
- Dates: June 5-6, 2024
- Location: Santa Clara Convention Center, Santa Clara, CA
- Pricing: Starts at $721.65
- Website: Digital Transformation Week North America
- Social Media: Facebook | X | LinkedIn
Overview:
Digital Transformation Week North America will feature roundtables on deploying cloud technologies, utilizing big data for better customer understanding, and securing customer data in an increasingly digital world.
Why You Should Attend:
Digital Transformation Week North America provides critical insights into how digital tools can create more engaging, responsive, and personalized customer experiences for CX leaders looking to drive innovation through technology.
7. CX Summit EMEA 2024 - London, UK (June 2024)
- Dates: June 25-26, 2024
- Location: In-person in London, UK
- Pricing: Starts at £1,895
- Website: CX Summit EMEA 2024
- Social Media: X | LinkedIn
Overview:
Hosted in one of the world’s top financial hubs, CX Summit EMEA focuses on the unique challenges and opportunities within the European market. It includes insights into cross-cultural customer service, innovative customer engagement techniques, and the role of regulatory changes in CX strategy.
Why You Should Attend:
If your business operates in Europe, or you have European customers, CX Summit EMEA offers tailored insights that can help you navigate the complex landscape of EU regulations while maximizing customer satisfaction and loyalty.
8. Customer Experience 2024 - Orlando, FL (July 2024)
- Dates: July 15-17, 2024
- Location: Loews Royal Pacific Resort at Universal Orlando, Orlando, FL
- Pricing: Starts at $1,295
- Website: Customer Experience 2024
Overview:
The Customer Experience 2024 is dedicated to the future of customer interaction, focusing on integrating technology like artificial intelligence, machine learning, and automation tools in the customer service space.
Why You Should Attend:
With a strong focus on innovative solutions and real-world applications, attending Customer Experience 2024 will equip you with the knowledge and tools to effectively manage your customer contact centers and learn strategic approaches to workforce management and agent training in the new normal in an increasingly digital and remote work environment.
9. Digital Transformation Conference - New York, NY (September 2024)
- Dates: September 26, 2024
- Location: In-person in New York, NY
- Pricing: Starts at $299
- Website: Digital Transformation Conference
- Social Media: X | LinkedIn
Overview:
Digital Transformation Conference’s one-day powerhouse event offers a tight agenda filled with case studies, expert panels, and interactive workshops. Key topics include leveraging new technologies for enhanced customer engagement, data-driven decision-making, and agile methodologies for digital projects.
Why You Should Attend:
The condensed format packed with high-quality content makes it ideal for busy executives who need to catch up with the latest trends and strategies in digital transformation without spending too much time away from their core responsibilities.
Summary
Each digital cx conference provides a different perspective on digital customer experience, which is valuable for professionals trying to keep up with the fast-paced changes in the field. Whether you're into tech innovation, strategic insights, or just want to network, these events have something for everyone.
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