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Contact center conferences are a great place to network. But they are also a melting pot of insights and industry trends.

For any customer service leaders looking to stay ahead of the curve, or pick up new tactic and the latest tech they can use for contact center operations, these are the best contact center conferences to attend in 2024.

Best Contact Center Conferences Shortlist

Here’s my shortlist of the best contact center conferences I think are worth attending in 2024:

  1. Contact Centre & Customer Services Summit - Manchester, England (September 2024)
  2. Customer Service & Experience West 2024  - San Diego, CA (May 2024)
  3. Customer Contact Week - Las Vegas, NV (June 2024)
  4. CX Summit- Multiple Locations and Dates
  5. Customer Experience 2024 - Orlando, FL (July 2024)
  6. Contact.io Conference - Denver, CO (August 2024)
  7. International Contact Center Week - TBD (September 2024)
  8. Customer Contact West - Tucson, AZ (October 2024)
  9. 22nd Annual Government Contact Centre Summit - Melbourne, Australia (October 2024)
  10. ICMI’s Contact Center Expo - Orlando, FL (October 2024)
  11. Call & Contact Centre Expo - London, UK (November 2024)

Find more details about each conference below. 

Best Contact Center Conferences of 2024

1. Contact Centre & Customer Services Summit - Manchester, England (September 2024)

The Contact Centre & Customer Services Summit website screenshot
The Contact Centre & Customer Services Summit focuses on optimizing operations and networking through tailored one-on-one meetings and seminars.

Overview:
The Contact Centre & Customer Services Summit is a tailored event designed for call center professionals looking to optimize their contact center operations,  enhance customer service, and have a platform for one-on-one business meetings, interactive seminars, and valuable networking opportunities. 

Why You Should Attend:
The Contact Centre & Customer Services Summit offers personalized interaction with solution providers and peer-to-peer learning. Topics covered typically include customer engagement strategies, technological advancements in call centers, and best practices for operational efficiency.

Attendees can expect insights from industry leaders and case studies from top organizations. The diverse locations and dates also make it accessible to a broader audience, ensuring that you can find a session that fits your schedule and geographic preference.

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2. Customer Service & Experience West 2024  - San Diego, CA (May 2024)

Customer Service & Experience West conference
Here are some approved speakers for the upcoming Customer Service & Experience West 2024. 

Overview:
Customer Service & Experience West 2024 features sessions on innovative customer service techniques, integrating digital technologies, and creating a customer-first culture. Notable speakers typically include leading experts from globally recognized brands like Tim Welsh, Vice Chair, Consumer and Business Banking at the U.S. Bank. 

Why You Should Attend:
The Customer Service & Experience West 2024 stands out due to its emphasis on integrating technology with traditional customer service to create memorable customer experiences. It's essential for contact center professionals aiming to leverage the latest trends to drive loyalty and satisfaction.

3. Customer Contact Week - Las Vegas, NV (June 2024)

Customer Contact Week conference
Customer Contact Week is the annual gathering of customer contact leaders, offering tools, technology, and techniques to elevate business endeavors.

Overview:
Customer Contact Week is the world's largest customer contact event, featuring workshops, keynote addresses, and sessions designed to enhance the customer service experience. 

Why You Should Attend:
Customer Contact Week covers a broad range of topics from artificial intelligence and automation to employee engagement and customer feedback strategies. The conference's scale and diversity provide an unmatched opportunity to gain comprehensive insights into customer contact strategies.

4. CX Summit - Multiple Locations and Dates

CX Summit website screenshot
The CX Summit explores innovative customer experience strategies and trends, providing insights from leading industry professionals.
  • Dates: Multiple dates (see table below)
  • Location: Multiple locations (see table below)
  • Pricing: See the registration page for current pricing
  • Website: CX Summit
  • Social Media: X | LinkedIn

CX Summit Conference Locations and Dates:

LocationsDates
CX Summit North America | Nashville, TNJune 17-20, 2024
CX Summit EMEA | London June 24-26, 2024

Overview:
CX Summit, hosted by Forrester, is a premier conference that steers into the critical aspects of customer experience across various industries offering insights into the latest strategies in customer journey mapping, the role of AI in CX, methods for quantifying customer satisfaction, and general improvement of customer support.

Why You Should Attend:
The CX Summit is essential for professionals eager to stay ahead in the fast-paced field of customer experience. It provides a depth of understanding of current CX challenges and a look into future trends. The flexibility in location and dates ensures that you can engage with these insights at a time and place that best suits your professional needs.

5. Customer Experience 2024 - Orlando, FL (July 2024)

Customer Experience 2024 contact center conference
Customer Experience 2024 in Orlando is dedicated to enhancing the effectiveness of customer interactions and achieving excellence in customer service.

Overview:
Customer Experience 2024 features in-depth workshops, panel discussions, and networking opportunities focused on innovative customer experience strategies, digital transformation, and customer-centric culture development. One of this year’s headliners is Dora Boussias, Senior Director, Data Strategy and Architecture of Stryker.  

Why You Should Attend:
Customer Experience 2024 offers a specialized focus on transforming customer interactions into exceptional experiences. It’s particularly valuable for those looking to enhance their company’s customer-centricity through innovative practices and technologies.

6. Contact.io Conference - Denver, CO (August 2024)

Contact.io Conference website screenshot
The Contact.io Conference focuses on the latest trends in contact center technology, including cloud-based solutions, AI, and automation.

Overview:
The Contact.io Conference provides a comprehensive platform for learning about tools and strategies that can transform contact center operations.

Why You Should Attend:
This conference is a key resource featuring a mix of keynotes, case studies, and panels with experts discussing best practices in optimizing contact center performance and enhancing customer satisfaction. It offers practical insights into deploying new technologies effectively and improving overall operational efficiency.

7. International Contact Center Week - TBD (September 2024)

International Contact Center Week conference
The International Contact Center Week celebrates the industry with global webinars, activities, and community outreach to enhance skills and morale.

Overview:
International Contact Center Week is a week-long event that features a series of activities, educational webinars, and community outreach initiatives designed to boost morale, enhance skills, and showcase innovations within the industry. 

Why You Should Attend:
This event provides a unique opportunity to celebrate the successes and challenges of the contact center industry with peers globally. It's a global observance that encourages participation from contact centers in every continent, emphasizing industry best practices and networking.

8. Customer Contact West - Tucson, AZ (October 2024)

Customer Contact West conference
The Customer Contact West Event is a dynamic conference aimed at executives looking to drive innovation within their customer service teams.

Overview:
The Customer Contact West Event offers a blend of interactive sessions, thought leadership, and case studies on the latest trends in customer engagement and communication technologies. Attendees will benefit from masterclass about customer behavior, advanced analytics, and emerging leadership strategies.

Why You Should Attend:
If you're seeking actionable strategies to elevate your customer contact capabilities, this is the conference for you.

9. 22nd Annual Government Contact Centre Summit - Melbourne, Australia (October 2024)

22nd Annual Government Contact Centre Summit website screenshot
The 22nd Annual Government Contact Centre Summit is focused on enhancing the effectiveness of government contact centers across the globe.

Overview:
The 22nd Annual Government Contact Centre Summit addresses unique challenges such as managing public inquiries, integrating digital communication channels, and upholding high standards of citizen service.

Why You Should Attend:

The 22nd Annual Government Contact Centre Summit is critical for professionals in government sectors who are tasked with managing citizen interactions. It provides specialized insights into improving service quality, efficiency, and compliance with governmental standards. It features key government figures and industry experts discussing policies, technological advancements, and management practices.

10. ICMI’s Contact Center Expo - Orlando, FL (October 2024)

ICMI's Contact Centre Expo website screenshot
The ICMI's Contact Center Expo features an array of workshops, seminars, and an expo hall showcasing the latest solutions for contact centers.

Overview:
ICMI's Contact Center Expo is one of the most respected events in the contact center industry, offering a comprehensive learning experience on operational management, workforce management, and technology.

Why You Should Attend:
This expo is a powerhouse of knowledge and networking opportunities, ideal for those looking to enhance their contact center operations. CX leaders and innovators share insights on improving service quality, employee engagement, and customer satisfaction.

11. Call & Contact Centre Expo - London, UK (November 2024)

Call & Contact Centre Expo website screenshot
The Call & Contact Centre Expo at ExCeL London is the ultimate event for innovative customer engagement and the effective management of communication channels.

Overview:
The Call & Contact Centre Expo covers a range of topics including omnichannel strategies, customer analytics, and the integration of emerging technologies like AI and robotics into daily operations.

Why You Should Attend:
The Call & Contact Centre Expo offers valuable insights into the future of contact centers and provides actionable strategies for staying ahead in a highly competitive field.

Join For More Insights

In summary, each of these conferences offers unique opportunities to enhance skills, network with peers, and integrate the latest industry trends into your contact center operations. Whether you're looking to innovate, optimize, or just stay competitive, there's a wealth of knowledge and experience waiting at these gatherings.

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