Hot & CX-y Jobs: June 2023
School’s out for the summer, and we’ve got good news for all you job-hungry graduates—the CX industry is peppered with open positions offering great pay, sweet benefits, and 100% remote work! Whether you studied business, computer sciences, psychology, or an obscure arts degree with less-than-stellar job prospects, there’s a CX job out there that will put your skills to great use.
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Entry-Level CX Jobs
Customer Support Specialist — Littledata (North America)
Salary: Not Listed
Perks: How does an annual all-expense-paid vacation in jolly old England sound to you? Littledata is headquartered in London, and they like to round up the team for regular meetups to brainstorm, build new skills, get to know each other, eat bangers and mash, and other cool London stuff. They also offer an annual learning budget to go towards your professional development, plus a shiny new laptop and other gadgets to help you at work.
Why It’s Hot: The North American team for Littledata works on Pacific Time. So, if you’re an East coaster, you can enjoy sleeping in and enjoying a relaxing morning before each workday! Make a fancy latte, wander around the farmer’s market, grab brunch with a pal, sleep some more—whatever floats your boat.
This position is also intended to be a launching point to further your skills in CX with eventual promotion to a management position, so the upward mobility is definitely in your favor.
Intermediate CX Jobs:
Head of Customer Experience — Firstbase.io (North America)
Salary: Not Listed
Perks: All employees at Firstbase.io are eligible for medical benefits, no matter where they’re located. They’re headquartered in New York and São Paolo, Brazil, so there’s potential for some exciting work trips! You’ll also get an annual bonus, stipends for learning and development, a budget for home office equipment, and three weeks of paid vacation plus an extra day off for your birthday.
Why It’s Hot: This successful startup is in the business of helping other startups! Their mission is simple: make business ownership easier and more accessible for all. The solution: build software that helps automate and simplify the daily processes of running your empire! From payroll to accounting, purchasing, and legal compliance—Firstbase.io has a wealth of resources that empower entrepreneurs to make big money moves.
Customer Experience Manager: Virtual Store — Tesla (Canada)
Salary: Not Listed
Perks: Dude, it’s Tesla. The boss built a rocket and went to space, so you can rest assured he can afford to foot the bill for extensive medical, dental, and vision benefits. You’re also entitled to a bunch of different insurance plans, an RRSP, childcare benefits, and *drumroll*...employee discounts! That’s right—you can snag a sick deal on an electric car and flex on all your friends who are still living in the fossil fuels era.
Why It’s Hot: If you haven’t heard of Tesla—which is highly improbable—it’s one of the most innovative and cutting-edge electric vehicle companies owned by the eccentric billionaire himself, Mr. Elon Musk. If you’re the eco-conscious type who’s on board for helping folks make the switch to low-emission vehicles, this position would suit you very nicely! Plus, you only need three years of customer service experience to qualify, so it’s a great move if you’re ready to evolve from an entry-level position.
CX Senior Analyst: Telemedicine & Pharmacy — Hims & Hers (US Only)
Salary: $70,000 – $90,000
Perks: This place definitely doesn’t skimp on the benefits! You’ll be eligible for an employee stock purchase program, generous parental leave, extensive medical coverage with bonus wellness benefits, employee discounts, $75/month for your phone and internet, a 401k with company match, unlimited paid time off, and one mental health day per quarter. But wait, there’s more! Hims & Hers does regular offsite retreats, so you’ll get some fun trips out of the deal, too.
Why It’s Hot: This telehealth platform offers high-quality, virtual care for a wide range of conditions and areas of medicine. They deal with everything from mental health to primary care, sexual health, skincare, and even hair care! Their services are highly personalized, so you can build your own healthcare plan like it’s an à la carte buffet.
Senior CX Jobs
Customer Experience Program Manager — Divvy Homes (North America)
Salary: $94,450—$145,000
Perks: When you get the job, you’ll be presented with three different salary options to choose from, depending on the type of equity you’d like with the company. So, if you plan on staying for the long run, a future with Divvy Homes looks pretty spectacular! You’ll also get a heaping pile of medical benefits and bonus spending opportunities, a 401k match, access to a financial planner, a $350 one-time workspace allowance, $250 monthly coworking stipends, a $1000 professional development fund, and 16 weeks of paid parental leave (with flexible options for returning to work). Head offices are in San Francisco and Denver—definitely worth exploring!
Why It’s Hot: Divvy Homes was just recognized by Time as one of the Top 100 Most Influential Companies of 2022 and were named an official Great Place to Work! They seek to make home ownership easier and more accessible, which is a pretty noble cause in this era of mind-boggling inflation. And with a salary that hot, home ownership could quite possibly be in your near future!
Director of Digital Customer Experience — Informatica (North America)
Salary: Not Listed
Perks: Informatica offers tuition reimbursement if you ever want to pursue some post-secondary education on the side—a great way of upping your skills and your future salary! Medical coverage, mental health, and employee assistance benefits, flexible time off, paid parental leave, adoption benefits, pension and retirement plans, and life and disability insurance are also on the menu.
Why It’s Hot: If you’re the type who gets a kick out of diving deep into data, crunching numbers, and building high-level strategies, this position will surely satisfy you. Their globally-diverse team of data-hungry collaborators specializes in enterprise data cloud management, with 5000+ active customers and 85 of the Fortune 100 companies on their side. Informatica is super conscious about community outreach and corporate responsibility, with several initiatives supporting BIPOC and 2SLGBTQ+ folks, women in tech, and women in finance—love it!
In the Mood for a Little CX on the Beach?
There’s nothing quite like a remote job you can take anywhere and everywhere! Where will a career in CX take you? So long as you’ve got cell reception and a place to plug in your laptop, the world is your office, and you’ve got plenty of freedom to roam.
Planning on taking some time off post-grad before you dive into your new career? You do you, dude! We’ve got a fresh set of sweet CX jobs every month, so there’s no shortage of future opportunities to dish up your piece of the CX pie. Stay tuned for updates and subscribe to our newsletter for more insights, tool reviews, and resources for CX pros and emerging industry talent.