2026’da Müşteri Desteği için En İyi 10 Drift Alternatifi Aracı

En İyi Drift Alternatifleri İncelemeleri

1. 

   1

   Chatbase

   Best for building chatbots from your own data

   • 7-day free trial + demo available
   • From $32/month (billed annually)

   Visit Website

   Customer Rating:4.4/5This rating combines scores from multiple user review sites to reflect overall customer sentiment about the product.

   

   Chatbase is an AI agent platform that trains on your existing content—help docs, PDFs, and website pages—to handle customer conversations, qualify leads, and escalate to your team when needed.

   Who Is Chatbase Best For?

   Chatbase suits customer support and CX teams that want an AI agent trained on their own help docs, PDFs, and website content to handle conversations without heavy technical setup.

   Why I Picked Chatbase

   I picked Chatbase as one of the best Drift alternatives because it's built around training an AI agent on your own content, whether that's help docs, PDFs, or website pages. I love how the agent uses that knowledge to handle real support conversations and qualify leads conversationally, capturing custom fields like company name or budget without locking you into a rigid form. The Backstage feature is what really sets it apart: it analyzes conversation patterns, spots knowledge gaps, and suggests updates to keep the agent accurate as your content evolves.

   Chatbase Key Features

   • Multichannel agent deployment: Deploy your AI agent across website chat, email, WhatsApp, Facebook Messenger, Instagram, Slack, and phone from a single platform.
   • Helpdesk inbox with human handoff: Route escalated conversations to your team with full conversation context, using manual, balanced, or round-robin ticket assignment.
   • Calendly and Cal.com in-chat booking: Let visitors view real availability and book meetings directly within the chat conversation without leaving the widget.
   • Backstage conversation auditing: Schedule recurring audits that analyze conversation patterns, flag knowledge gaps, and suggest updates to keep your agent accurate over time.

   Chatbase Integrations

   Chatbase offers native integrations with HubSpot, Salesforce, Calendly, Cal.com, Zendesk, Freshdesk, Intercom, Help Scout, and Gorgias. It also supports Make, ViaSocket, API access from Basic, and Zapier.

   Pros and Cons

   Pros:

   • Reviewers cite gains from proactive lead capture
   • Teams report fewer repetitive support questions
   • Reviewers praise answers grounded in company content

   Cons:

   • No lead scoring or territory-based routing
   • No visitor identification for account targeting
   Learn more about Chatbase:

   • Check out Chatbase on their website
2. 

   2

   Smartsupp

   Best for AI-driven lead management

   • Free plan + 14-day free trial available
   • From $17/month (billed annually)

   Visit Website

   Customer Rating:4.7/5This rating combines scores from multiple user review sites to reflect overall customer sentiment about the product.

   

   Smartsupp is a live chat and chatbot platform that appeals to ecommerce and small-to-midsize businesses that want to engage website visitors in real time, automate lead collection, and manage conversations from multiple channels in one inbox.

   Who Is Smartsupp Best For?

   Smartsupp is a good fit for small ecommerce teams that want to engage website visitors through live chat and automate lead collection without a complex setup.

   Why I Picked Smartsupp

   I picked Smartsupp as one of the best because its AI-driven lead management actually works in the background while your team is busy elsewhere. Flows can qualify visitors, collect contact details, and tag conversations automatically based on conditions like page URL, location, and visit history. I especially like how Mira, the AI agent, can engage a visitor browsing a product page, gather their info, and hand the conversation to a live agent when needed.

   Smartsupp Key Features

   • Multichannel inbox: Manage website chat, Facebook Messenger, WhatsApp, Instagram, and email conversations from a single dashboard.
   • No-code Flow builder: Build button-based chatbots using drag-and-drop tools or pre-built templates for lead generation, sales, and customer care.
   • GA4 integration: Send Smartsupp interaction events to Google Analytics 4 to analyze visitor behavior alongside conversion and revenue metrics.
   • AI Reply Assistant: Improve agent draft messages with grammar correction, tone adjustment, conversation summaries, and in-chat translation.

   Smartsupp Integrations

   Smartsupp offers 60+ native integrations, including Google Analytics 4, Shopify, WordPress, Facebook Messenger, WhatsApp, and Instagram. It also supports REST API, webhooks, OpenAPI 3.0, and MCP for custom connectivity.

   Pros and Cons

   Pros:

   • Flows capture and qualify inbound leads
   • Visitor context informs relevant agent replies
   • Quick setup gets live chat running

   Cons:

   • Limited account-level targeting for sales
   • No direct meeting booking from chat
   Learn more about Smartsupp:

   • Check out Smartsupp on their website
   • Read my in-depth review of Smartsupp
3. 

   3

   Landbot.io

   Best for no-code chatbot creation

   • Free plan + 14-day free trial + demo available
   • From €40/month

   Visit Website

   Customer Rating:4.6/5This rating combines scores from multiple user review sites to reflect overall customer sentiment about the product.

   

   Landbot is a no-code chatbot and AI agent builder for teams that want to automate lead capture, qualify inbound traffic, and blend bot-driven conversations with live human handoff—across websites, WhatsApp, and Facebook Messenger.

   Who Is Landbot Best For?

   Landbot is a strong fit for marketing and CX teams that want to build and deploy AI-powered chatbots across web and WhatsApp without writing a single line of code.

   Why I Picked Landbot

   I picked Landbot as one of the best because its no-code visual builder genuinely removes the barrier that stops most CX teams from owning their chatbot workflows. I can drag in a Lead Scoring block, configure point rules around UTM parameters or collected fields, and branch the conversation toward a human agent or a Calendly booking slot, all without touching code. The reusable Bricks feature is what makes this practical at scale: I build a qualification sequence once and drop it into any new flow.

   Landbot Key Features

   • AI agent knowledge base: Connect text files, PDFs, or URLs as knowledge sources so the AI agent answers visitor questions directly from your content.
   • WhatsApp campaign builder: Create, segment, schedule, and launch outbound WhatsApp marketing campaigns from the same visual platform.
   • Shared team inbox: Manage all inbound conversations across web, WhatsApp, and Messenger in one inbox with assignment, status filters, saved replies, and private team notes.
   • A/B testing for conversation flows: Run split tests on alternative chatbot flows to compare performance and refine your messaging based on real conversation data.

   Landbot Integrations

   Landbot offers 20+ native integrations, including HubSpot, Salesforce, Pipedrive, Zoho, Calendly, Google Sheets, and Mailchimp. It also supports a Chat API, Platform API, SDK, webhooks, and integrations through n8n and Zapier.

   Pros and Cons

   Pros:

   • Shared inbox supports cross-channel human follow-up
   • Knowledge-grounded bots hand off to agents
   • Drag-and-drop flows speed lead qualification

   Cons:

   • No firmographic enrichment for account targeting
   • Complex flows become harder to manage
   Learn more about Landbot.io:

   • Check out Landbot.io on their website
4. 

   4

   Leadoo

   Best for hybrid chat solutions

   • Free plan + free demo available
   • Pricing upon request

   Visit Website

   Customer Rating:4.6/5This rating combines scores from multiple user review sites to reflect overall customer sentiment about the product.

   

   Leadoo AI is a website conversion platform that blends AI-powered chatbots with human live chat, making it a practical fit for teams that want to qualify leads, engage visitors around the clock, and hand off conversations to agents without losing context.

   Who Is Leadoo Best For?

   Leadoo is a strong fit for marketing and CX teams that want chatbot-driven lead qualification without fully replacing human agents.

   Why I Picked Leadoo

   I picked Leadoo as one of the best because it's the only tool on this list that genuinely blends AI chatbots with human live chat without making you choose between them. Its hybrid model lets a ChatBot qualify visitors and collect lead details, like event type, headcount, or dates, then hand off to a live agent mid-conversation without losing context. I also appreciate how Live Chat routing scores and prioritizes chats based on a visitor's bot interactions, so agents aren't starting from zero.

   Leadoo Key Features

   • Company identification: Identifies companies visiting your website by IP address and displays company details and industry-level interaction data.
   • VisualBot builder: Creates interactive on-page quizzes, calculators, and surveys to guide visitors toward relevant content or offers.
   • Multilingual AI chat: Handles visitor questions in 40+ languages using a trainable knowledge base built from your website content and documents.
   • Conversion Insights dashboard: Tracks visitor behavior, traffic sources, page flows, and bot performance in one analytics view.

   Leadoo Integrations

   Leadoo offers integrations with HubSpot, Salesforce, Pipedrive, Google Tag Manager, Shopify, SendGrid, Mailchimp, and Manago AI. It supports REST API integrations for custom connectivity and Zapier.

   Pros and Cons

   Pros:

   • Keeps website visitor journeys visible to teams
   • Captures lead details through staged questions
   • Combines bot qualification with live-agent handoff

   Cons:

   • Live-chat reporting offers limited detail
   • Complex conditional workflows demand extra setup
   Learn more about Leadoo:

   • Check out Leadoo on their website
5. 

   5

   Podium

   Best for capturing leads via webchat

   • Free demo available
   • From $399/month (billed annually)

   Visit Website

   Customer Rating:4.5/5This rating combines scores from multiple user review sites to reflect overall customer sentiment about the product.

   

   Podium is a customer communication platform built for local and service-based businesses that want to capture website leads, manage conversations across channels, and automate follow-up with AI.

   Who Is Podium Best For?

   Podium suits local and service-based businesses that want to turn website visitors into text conversations and manage follow-up from one inbox.

   Why I Picked Podium

   I've included Podium in my top picks because it takes a different angle on website lead capture: instead of a browser-based chat session, the widget converts visitors into SMS conversations instantly. I love how the AI Employee kicks in immediately, asking qualifying questions and gathering contact details before a human even sees the thread. If a visitor lands on your service page at 11 PM, Podium's AI captures that lead, books an appointment, and sends a confirmation, all without anyone on your team lifting a finger.

   Podium Key Features

   • Shared team inbox: Consolidates website chats, SMS, Facebook Messenger, and Google Business Profile messages into one workspace your whole team can access and respond from.
   • AI response modes: Lets you configure AI to reply automatically, draft suggestions for human review, or wait a set time before responding so a team member can step in first.
   • Website click-path history: Captures each visitor's page-view history before they message, so your team sees exactly where on your site a lead came from.
   • 200+ integrations with REST API and webhooks: Connects to CRM and marketing platforms like ActiveCampaign and DealerSocket, with API and webhook access for custom workflow builds.

   Podium Integrations

   Podium offers 200+ marketplace integrations, including DealerSocket, ActiveCampaign, Angi, and AMS Pro for lead and conversation syncing. It also provides REST API and webhook access for custom integrations.

   Pros and Cons

   Pros:

   • Shared inbox keeps website-originated messages visible to teams
   • AI helps capture leads during staff downtime
   • Website-to-text follow-up keeps conversations in one inbox

   Cons:

   • Delayed notifications can stall timely lead replies
   • Webchat shifts conversations into SMS threads
   Learn more about Podium:

   • Check out Podium on their website
   • Read my in-depth review of Podium
6. 

   6

   Gupshup

   Best for omnichannel messaging

   • Free demo available
   • From ₹0/month

   Visit Website

   Customer Rating:4.4/5This rating combines scores from multiple user review sites to reflect overall customer sentiment about the product.

   

   Gupshup Conversation Cloud is a conversational AI platform built for teams that need to engage customers across messaging channels like WhatsApp, SMS, and RCS—combining AI agents, live-agent tools, and campaign automation in one place.

   Who Is Gupshup Best For?

   Gupshup is a strong fit for customer engagement teams that run high-volume campaigns across messaging channels like WhatsApp, SMS, and RCS.

   Why I Picked Gupshup

   I picked Gupshup as one of the best because it's built from the ground up for teams running customer engagement across WhatsApp, SMS, and RCS at scale. Where most Drift alternatives focus on website chat, Gupshup's AI agents work across every major messaging channel, qualifying leads and booking appointments right inside the conversation. I especially like the Campaign Manager's event-triggered broadcasts, which let my team react to actions like cart abandonment with a personalized WhatsApp message automatically.

   Gupshup Key Features

   • AI Copilot: Assists live agents in real time with response creation, chat-history summarization, and message rephrasing during customer conversations.
   • Context-aware chat routing: Assigns incoming chats to agents based on expertise, availability, and each customer's interaction history.
   • No-code journey builder: Lets business users design and deploy multi-step conversation flows using a drag-and-drop or prompt-based interface without writing code.
   • Click-to-chat ad management: Creates and manages ads on Facebook, Instagram, TikTok, and Google Search that route customers directly into WhatsApp or Instagram conversations.

   Gupshup Integrations

   Gupshup offers integrations with Salesforce Marketing Cloud, HubSpot CRM, Salesforce CRM, Oracle Responsys, Shopify, MoEngage, and CleverTap. It also supports APIs and webhooks for custom connectivity.

   Pros and Cons

   Pros:

   • Gives agents context-aware routing and summaries
   • Engages customers across messaging channels
   • Automates routine support conversations

   Cons:

   • Appointment booking lacks documented calendar sync
   • Website live-chat capabilities remain underdocumented
   Learn more about Gupshup:

   • Check out Gupshup on their website
   • Read my in-depth review of Gupshup
7. 

   7

   LivePerson

   Best for AI-driven customer engagement

   • Free demo available
   • Pricing upon request

   Visit Website

   Customer Rating:3.9/5This rating combines scores from multiple user review sites to reflect overall customer sentiment about the product.

   

   LivePerson is an enterprise conversational AI platform that lets CX and support teams manage customer interactions across web, app, SMS, and social channels from a single workspace—combining live chat, AI-powered bots, and omnichannel messaging in one place.

   Who Is LivePerson Best For?

   LivePerson suits enterprise customer experience teams that need AI-powered omnichannel messaging across web, app, SMS, and social channels in a single agent workspace.

   Why I Picked LivePerson

   LivePerson earns its spot on my shortlist because its AI-driven approach to customer engagement goes well beyond basic chat. I particularly like Conversation Builder, which lets me design intent-aware bots that hand off to live agents without breaking the conversation thread, and Copilot Assist, which surfaces LLM-generated response suggestions to agents in real time. Those two capabilities working together mean my team can handle high volumes across web, SMS, WhatsApp, and social channels without sacrificing the quality of each individual interaction.

   LivePerson Key Features

   • Proactive Messaging: Sends two-way outbound messages—including promotions, care alerts, and appointment reminders—through SMS, WhatsApp, and other supported channels.
   • KnowledgeAI: Connects content from CRMs, CMSs, and documents to deliver accurate answers inside both bot and human-agent conversations.
   • Generative Insights: Lets you ask open-ended, natural-language questions about conversation data and receive answers without manual analysis.
   • Multilingual support: Enables customer and agent conversations in up to 44 languages and dialects across supported channels and experiences.

   LivePerson Integrations

   LivePerson offers native integrations with Salesforce, Microsoft Dynamics, Zendesk, ServiceNow, and Oracle, plus thousands of connectors through Workato. Its 50+ Data, Connect, and Customize APIs support custom integrations.

   Pros and Cons

   Pros:

   • Messaging supports asynchronous customer conversations
   • FAQ bots handle routine questions before agents
   • Reviewers value real-time visitor context

   Cons:

   • Appointment scheduling relies on fixed time slots
   • Lead scoring and qualification remain limited
   Learn more about LivePerson:

   • Check out LivePerson on their website
   • Read my in-depth review of LivePerson
8. 

   8

   Crescendo

   Best for dynamic conversation analytics

   • Free demo available
   • Pricing upon request

   Visit Website

   Customer Rating:4.9/5This rating combines scores from multiple user review sites to reflect overall customer sentiment about the product.

   

   Crescendo is an AI-native customer experience platform built for CX and support operations teams that need to handle high volumes of customer interactions across chat, voice, email, SMS, and WhatsApp without scaling headcount.

   Who Is Crescendo Best For?

   Crescendo is a strong fit for CX and support operations leaders at mid-market to enterprise companies who need to handle high volumes of customer interactions across multiple channels without growing their team.

   Why I Picked Crescendo

   I picked Crescendo as one of the best because its Applied Insights module does something I find genuinely rare: it analyzes every customer conversation to surface emerging issue spikes, retention risks, and voice-of-customer trends automatically, without manual reporting. That makes it a strong fit for CX operations leaders who need to act on conversation patterns at scale. The Quality Agent scores every interaction against a customizable rubric and flags compliance gaps in near real time, so your team isn't left guessing where service is breaking down.

   Crescendo Key Features

   • Concierge AI: An AI agent that handles inbound customer interactions across voice, chat, email, SMS, and WhatsApp, taking autonomous actions like account updates and order changes without human involvement.
   • Agent Assist: Surfaces relevant policies, product information, and resolution steps in real time as a conversation develops, and flags required disclosures or verification steps during a call.
   • Knowledge Agent: Audits your knowledge base to identify stale content, gaps, duplicates, and conflicts, then drafts updates for review before any changes go live.
   • Multichannel deployment: Deploys AI assistants across websites, mobile apps, and messaging platforms with a customizable widget that accepts user context, prefilled forms, and JavaScript-controlled behavior.

   Crescendo Integrations

   Crescendo documents 20+ native connections, including HubSpot, Salesforce, Zendesk, Intercom, Front, Freshdesk, Calendly, and HubSpot Meetings. It also provides a REST API for custom integrations.

   Pros and Cons

   Pros:

   • Fast deployment earns reviewer praise
   • AI resolves routine support conversations autonomously
   • Smooth escalation preserves context for agents

   Cons:

   • No native visitor identification or targeting
   • Managed support can reduce in-house control
   Learn more about Crescendo:

   • Check out Crescendo on their website
9. 

   9

   Exceed.ai

   Best for automated lead engagement

   • Not available
   • Pricing upon request

   Visit Website

   

   Exceed.ai is a conversational AI platform built for sales and marketing teams that want to automate lead engagement, qualification, and follow-up without adding headcount.

   Who Is Exceed.ai Best For?

   Exceed.ai is a good fit for sales and marketing teams that need to automate lead follow-up and qualification without relying on a live chat setup.

   Why I Picked Exceed.ai

   I've included Exceed.ai in my top picks because it automates lead engagement end-to-end, following up with prospects who've gone cold and qualifying them before a rep ever gets involved. I particularly like how the AI assistant runs nurturing conversations using your existing sales and marketing playbooks, so outreach stays on-brand without manual effort. It also books meetings directly onto rep calendars once a lead is sales-ready, cutting out the back-and-forth that slows pipeline down.

   Exceed.ai Key Features

   • AI email assistant: Engages leads through automated, human-like email conversations using your existing sales and marketing playbooks.
   • Lead intent scoring: AI models assess each prospect's receptivity to your messaging to prioritize outreach efforts.
   • HubSpot integration: Syncs lead data, status changes, and properties collected in Exceed.ai back to your HubSpot lists automatically.
   • Sales analysis: Surfaces insights on what's working in your outreach and suggests next-best actions for your sales reps.

   Exceed.ai Integrations

   Exceed.ai has a documented marketplace integration with HubSpot, which pulls leads from HubSpot lists and updates lead statuses and properties. No other integrations or API details are clearly documented.

   Pros and Cons

   Pros:

   • Books qualified meetings onto rep calendars
   • Qualifies leads before sales handoff
   • Automates follow-up for untouched prospects

   Cons:

   • Struggles with technical or complex questions
   • No documented human-to-visitor live chat
   Learn more about Exceed.ai:

   • Check out Exceed.ai on their website
10. 

    10

    Qualified

    Best for AI sales development

    • Free demo available
    • Pricing upon request

    Visit Website

    

    Qualified is an AI-driven sales development platform that lets sales and revenue teams engage, qualify, and book meetings with high-intent website visitors in real time—replacing manual inbound follow-up with an autonomous AI agent that works across chat, voice, video, and email.

    Who Is Qualified Best For?

    Qualified is a strong fit for sales development teams that want an AI agent to handle inbound pipeline on their website around the clock.

    Why I Picked Qualified

    I picked Qualified as one of the best because its AI SDR agent, Piper, does something most chat tools don't: it autonomously engages, qualifies, and books meetings with inbound website visitors around the clock, without a human SDR in the loop. I appreciate how Piper combines ABM account identification (pulling from tools like 6sense and Demandbase) with real-time qualification logic, so a target-account visitor gets a personalized conversation the moment they land, not a generic chatbot flow. Piper can also switch from text to voice mid-conversation, which I find genuinely useful for moving warm prospects directly into a first-call experience.

    Qualified Key Features

    • Multi-language support: Piper can engage buyers in 16+ languages and switch languages mid-conversation without losing context.
    • Email nurture and follow-up: Piper sends personalized AI-generated emails to high-intent inbound leads and responds contextually to buyer replies using its knowledge base.
    • Account Segmentation with Waterfall Enrichment: Available on all plans, this feature layers firmographic and behavioral data to build and prioritize target-account segments.
    • Salesforce-native meeting routing: Meeting routing rules can assign bookings directly to a Salesforce record owner, with up to four configurable fallback destinations tried in order.

    Qualified Integrations

    Qualified offers native integrations with Salesforce CRM, HubSpot, Marketo Engage, Eloqua, 6sense, Demandbase, Outreach, Salesloft, Slack, and Google Calendar among 20+ go-to-market systems. It also provides a REST API, with MCP access available on Enterprise.

    Pros and Cons

    Pros:

    • Carries context across text and voice
    • Qualifies prospects and books meetings directly
    • Engages high-intent visitors in real time

    Cons:

    • WhatsApp is unavailable, with limited SMS dialogue
    • AI agents need monitoring and guardrails
    Learn more about Qualified:

    • Check out Qualified on their website