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The Community For Omnichannel CX Leaders


Win Hearts At Every Touchpoint.

Join the community for CX leaders building omnichannel customer service strategies at scale.


Omnichannel CX is more than just an experience. It’s a symphony.

Finding the balance between great customer-centric service and organizational constraints isn’t easy. In fact, it means driving top-to-bottom alignment using influence alone.


Does any of this sound familiar?

  • You’ve been tasked with creating cohesion between customer touchpoints, but every department still wants to sing from its own song book.
  • You’re flying the flag for a customer-first organizational culture, but not everyone “gets it”.
  • You’re constantly justifying the value and ROI of a seamless, tech-enabled CX strategy in an organization where trust in CX data is low.
  • Your customers have liquid expectations, but your CX capabilities are still in the stone ages.

Then take a load off — you’ve found your people here.

A Training Ground For Future CXOs.

We’re building a small universe of people like you — the people-first, tech-savvy achievers who have taken up the mantle of orchestrating customer delight at every interaction. But more importantly, the people who want to share tips, have a laugh, and support one another’s success to elevate the conversation around the merits of an effective omnichannel CX strategy.


Solve specific challenges together.

Talk through the tough stuff with people who do what you do. Our Slack space is our safe and supportive campfire.


Build your peer mentor network.

Join a mastermind group to share knowledge, workshop solutions, and build accountability for achieving your goals.


Make solid connections.

Get one-on-one face time with other folks clearing the path towards omnichannel CX nirvana.


Laugh at the absurd.

We all have bad days and frustrating moments. Turn it around with a bit of constructive commiseration and a meme ; )

Who Even Are We?

We’re an ambitious collective of SaaS CX leaders on a mission to help SaaS businesses of all sizes deliver exceptional customer experiences by providing expert insights, actionable strategies, tool recommendations, and professional development resources. 

Our contributors are experienced CX professionals, consultants, and thought leaders who are dedicated to sharing their knowledge and expertise to help you succeed. Whether you’re just starting out or looking to take your skillset to the next level, we’ve got you covered.

Over the last four years, we’ve published close to 300 articles, worked with over 30 CX leaders and resonated with over 25,000 readers each month!

The Faces & Names

Our community mentors are already busy at work crafting the experience for the community.


Melissa Henley

Melissa is a thought leader, speaker, writer and brand ambassador. She relies on over 20 years of experience in customer experience, customer success, and branding and communication.


Dennis Wakabayashi

Dennis is recognized as the “Global Voice of CX.” Over three decades, he has guided some of the world’s foremost brands in refining their customer journeys.


Michael Barnes

Michael is a globally recognized speaker and author with over 25 years in the IT industry. He focuses on driving digital transformations to integrate CX throughout the business strategy.


Greg Khilstrom

Greg is a 2-time CEO & Co-Founder who helps Fortune 500 brands turn big ideas and complex challenges into meaningful, sustainable results.

How to Join the Community

If what we’ve described is resonating with you, now’s the time to get on our early access list. We’ll keep you in the loop with our progress as we vet applicants and recruit the best and brightest CX minds. When it’s time to get the product party started, you’ll be the first to know.

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