Se a sua equipa gere comunicações com clientes, sabe como é importante manter as interações simples e eficientes. O Dialpad pode não responder a todas as suas necessidades, seja devido a limitações de funcionalidades ou a preocupações relacionadas com a escalabilidade. Encontrar a ferramenta certa pode fazer uma diferença significativa na produtividade da sua equipa.
Com base na minha experiência, o software certo pode fazer uma diferença significativa na forma como se liga aos clientes. Neste artigo, partilho alternativas ao Dialpad devidamente investigadas. Encontrará opções que respondem às suas necessidades específicas, quer procure uma melhor integração, uma solução mais económica ou funcionalidades melhoradas.
Estou aqui para o ajudar a tomar uma decisão informada, para que possa encontrar a melhor ferramenta para apoiar a sua equipa e melhorar a experiência do cliente.
O que é o Dialpad?
O Dialpad é uma plataforma de gestão da experiência do cliente que ajuda as empresas a gerir as suas comunicações de forma mais eficaz. É habitualmente utilizado por equipas de vendas, agentes de apoio ao cliente e responsáveis empresariais que necessitam de ferramentas de comunicação fiáveis e flexíveis. Funcionalidades como chamadas de voz, videoconferência, mensagens e o suporte de IA do Dialpad ajudam a sua equipa a ligar-se facilmente aos clientes e entre si. De um modo geral, o Dialpad oferece valor ao melhorar a comunicação e a colaboração na sua organização.
Tabela comparativa das alternativas ao Dialpad
Esta tabela comparativa resume os detalhes de preços das minhas principais alternativas ao Dialpad:
| Tool | Best For | Trial Info | Price | ||
|---|---|---|---|---|---|
| 1 | Best for small business integration | Free trial available | From $15/user/month (billed annually) | Website | |
| 2 | Best for parallel dialing outbound teams | Free plan + 14-day trial + free demo available | From $25/user/month (billed annually) | Website | |
| 3 | Best for video conferencing features | Free plan available | From $14.16/user/month (billed annually) | Website | |
| 4 | Best for CRM integration | Free demo available | From $15/user/month (billed annually) | Website | |
| 5 | Best for AI-driven customer support | Free demo available | Pricing upon request | Website | |
| 6 | Best for customizable VoIP solutions | Free trial available | From $18.95/user/month | Website | |
| 7 | Best for entrepreneurs | 7-day free trial available | From $14/month (billed annually) | Website | |
| 8 | Best for global availability | 14-day free trial | From £18/user/month | Website | |
| 9 | Best for international calling | Free plan available | Pricing upon request | Website | |
| 10 | Best for cost-effective VoIP | Not available | From $19.95/user/month | Website |
Why Trust Our Software Recommendations
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Our team has been testing and reviewing software since 2012. As CX leaders ourselves, we know how difficult—and important—it is to choose the right software.
For this guide, we evaluated tools using hands-on testing and independent research, scoring tools using our selection criteria.
Our reviews reflect our human editorial judgment, not a sales pitch.
Gui DrusinaCreative Director
Tim FisherVP of AI
Avaliações das melhores alternativas ao Dialpad
Abaixo encontrará os meus resumos detalhados das melhores alternativas ao Dialpad que incluí na minha lista restrita. As minhas avaliações analisam detalhadamente as principais funcionalidades, vantagens e desvantagens, integrações e casos de utilização ideais de cada ferramenta, para o ajudar a encontrar a melhor opção para si.
Best for small business integration- Free trial available
- From $15/user/month (billed annually)
Visit WebsiteCustomer Rating:4.5/5
Nextiva enriches business communication using integrated voice, video, and chat. Nextiva is a communication platform designed for businesses, focusing on voice, video, and chat. It's popular among small to medium-sized businesses for its ability to improve communication and collaboration.
Why Nextiva is a good Dialpad alternative: Nextiva offers a range of features that cater to small businesses, including easy integration with existing systems. Its user-friendly interface, customizable dashboards, and optional add-ons allow your team to manage communications and daily workflows effectively. The platform's scalability allows it to grow with your business, making it a flexible choice, with higher-tier plans offering advanced features for growing teams. For small businesses, these capabilities support efficient communication and team collaboration.
Standout Features and Integrations:
Features include call analytics, automated attendants, and voicemail-to-email. These features help you manage calls efficiently and keep track of important communications. Your team can also benefit from features such as team messaging and video conferencing, improving collaboration.
Integrations include Salesforce, HubSpot, Zendesk, Microsoft Teams, Google Workspace, Outlook, ServiceNow, NetSuite, Slack, and more.
Pros and Cons
Pros:
- Customizable dashboards
- Simple to scale
- Easy integration with other popular small business systems
Cons:
- Higher cost for premium features
- Occasional call quality issues
Best for parallel dialing outbound teams- Free plan + 14-day trial + free demo available
- From $25/user/month (billed annually)
Visit WebsiteCustomer Rating:4.2/5
CloudTalk's call log shows total calls, talk time, and average handle time across your team. CloudTalk is a cloud-based business phone system for sales and support teams that centralizes customer calls, improves team coordination, and helps growing businesses manage communication across distributed operations.
Who Is CloudTalk Best For?
Sales development and high-volume outbound teams can use CloudTalk to place parallel calls, reach more prospects, and coordinate follow-up from one cloud phone system.
Why I Picked CloudTalk
I picked CloudTalk because its parallel dialer helps my team reach several prospects at once during outbound campaigns. I use call queues and power-dialing workflows to reduce time between conversations and keep follow-ups moving. That makes CloudTalk a strong choice for parallel dialing outbound teams handling high call volumes.
CloudTalk Key Features
- Interactive voice response: Create automated menus that route callers to the right team.
- Call recording: Record conversations for coaching, reviews, and quality checks.
- Call analytics: Track metrics such as talk time, answer rates, and missed calls.
- CRM integrations: Connect customer calls with records in supported CRM platforms.
CloudTalk Integrations
CloudTalk’s native integrations aren’t clearly documented in the available information. It supports CRM integrations for connecting customer calls with contact records.
Pros and Cons
Pros:
- Call monitoring includes listen, whisper, and barge
- Global number coverage supports international calling
- Parallel dialing reaches up to ten lines
Cons:
- Mobile app reliability can be inconsistent
- Advanced dialers sit behind higher plans
3Best for video conferencing featuresZoom
- Free plan available
- From $14.16/user/month (billed annually)
Visit WebsiteCustomer Rating:4.5/5
Zoom powers virtual meetings and webinars with dependable video communication. Zoom is a cloud-based platform that offers video conferencing, webinars, and online meetings for businesses and educational institutions. It's widely used by professionals across various sectors for its reliable video communication capabilities.
Why Zoom is a good Dialpad alternative: Zoom provides high-quality video conferencing, making it ideal for teams that prioritize virtual face-to-face interactions. Its HD video quality and overall ease of use provide an excellent user experience for all participants. Features such as breakout rooms and meeting recordings improve collaboration and productivity. These capabilities make Zoom a strong choice for organizations focused on video communication.
Standout Features and Integrations:
Features include virtual backgrounds, waiting rooms, and whiteboarding. Virtual backgrounds allow your team to maintain privacy during video calls. Waiting rooms help manage meeting participants, and whiteboarding supports interactive sessions.
Integrations include Slack, Microsoft Teams, Salesforce, Google Workspace, HubSpot, Calendly, and more.
Pros and Cons
Pros:
- Easy meeting scheduling
- Interactive breakout rooms
- High-quality video calls
Cons:
- Performance varies by internet quality
- Limited collaboration tools
Learn more about Zoom:
Best for CRM integration- Free demo available
- From $15/user/month (billed annually)
Visit WebsiteCustomer Rating:4.7/5
CloudCall strengthens sales and recruiting with integrated voice and messaging. CloudCall is a communication platform tailored for businesses that need integrated voice and messaging solutions. It primarily serves sales and recruitment teams, improving their communication capabilities with clients and candidates.
Why CloudCall is a good Dialpad alternative: CloudCall's deep integration with CRM systems makes it ideal for teams that rely heavily on customer relationship management. Features such as click-to-dial and call recording directly within the CRM help simplify workflows. Real-time call analytics track outbound calls and provide insights into high-volume calling and team performance. These features make CloudCall a strong choice for businesses looking to improve their CRM's communication capabilities.
Standout Features and Integrations:
Features include call pop-ups, power dialer, call tagging, and voicemail drop. Call pop-ups give immediate context for incoming calls, and call tagging helps categorize conversations for better tracking. Voicemail drop lets you send quick messages without recording long replies.
Integrations include Salesforce, Microsoft Dynamics 365, Zoho CRM, and more.
Pros and Cons
Pros:
- Easy call tagging
- Real-time call analytics
- Strong CRM integration
Cons:
- Occasional call quality issues
- Requires technical knowledge
Learn more about CloudCall:
Best for AI-driven customer support- Free demo available
- Pricing upon request
Visit WebsiteCustomer Rating:4.4/5
Talkdesk improves customer service with call management and support efficiency. Talkdesk is a cloud-based contact center solution designed for businesses aiming for automation in their customer service operations. It serves teams looking to improve support efficiency with tools for call management and analytics.
Why Talkdesk is a good Dialpad alternative: Talkdesk offers AI-driven features that improve customer support, making it suitable for businesses seeking advanced service capabilities. Features such as predictive analytics and automated workflows simplify support processes. Real-time reporting and AI assistance help your team make informed decisions quickly. These tools are ideal for businesses that prioritize efficient and intelligent customer interactions.
Standout Features and Integrations:
Features include customizable dashboards, workforce management, and call recording. Customizable dashboards allow your team to tailor their view for better insights. Workforce management helps you optimize team performance.
Integrations include Salesforce, Microsoft Teams, Slack, ServiceNow, HubSpot, and more.
Pros and Cons
Pros:
- Efficient call routing
- Scalable for large teams
- AI-driven customer support
Cons:
- Regular updates needed
- Dashboard and reporting tools can be slow
Learn more about Talkdesk:
Best for customizable VoIP solutions- Free trial available
- From $18.95/user/month
Visit WebsiteCustomer Rating:4.5/5
OnSIP delivers flexible, scalable VoIP solutions for growing business needs. OnSIP is a cloud-based VoIP service designed for businesses seeking flexible communication solutions. It serves small to medium-sized businesses looking for customizable and scalable telephony services.
Why OnSIP is a good Dialpad alternative: OnSIP offers customizable VoIP solutions, making it suitable for businesses that need tailored communication tools. Features such as call queues and auto attendants help manage incoming calls efficiently. The ability to personalize your phone system helps it fit your team's unique needs. These features make OnSIP a great choice for businesses wanting flexibility in their communication setup.
Standout Features and Integrations:
Features include call recording, video conferencing, and presence indicators. Call recording helps you keep important conversations for later reference, while video conferencing supports virtual meetings. Presence indicators show your team's availability to help manage communication effectively.
Integrations include Zendesk, HubSpot, and more.
Pros and Cons
Pros:
- Flexible VoIP solutions
- Efficient call management
- Customizable phone system
Cons:
- Call flows need careful setup
- Limited tools for large operations
Learn more about OnSIP:
Best for entrepreneurs- 7-day free trial available
- From $14/month (billed annually)
Visit WebsiteCustomer Rating:4.2/5
Grasshopper enables small teams to handle calls and texts with ease. Grasshopper is a virtual phone system designed for small businesses and entrepreneurs. It helps users manage calls and texts without the need for additional hardware.
Why Grasshopper is a good Dialpad alternative: Grasshopper is tailored for entrepreneurs looking for a simple and effective phone solution. Features such as after-hours and call scheduling controls keep you connected while protecting your time. With Grasshopper, you can maintain a professional image with custom greetings, multiple extensions, and dedicated phone numbers for your business. These features make it a great option for entrepreneurs who need a straightforward communication tool.
Standout Features and Integrations:
Features include call forwarding, voicemail transcription, and custom greetings. Call forwarding helps you avoid missing important calls, while voicemail transcription lets you read messages when you can't listen. Custom greetings help maintain a professional image for your business.
Integrations include Google Voice and more.
Pros and Cons
Pros:
- Simple call management
- Customizable greetings
- Great for entrepreneurs and sole traders
Cons:
- No international numbers
- Limited integrations with other tools
Learn more about Grasshopper:
RingCentral supports business comms with AI-driven voice, video, and messaging. RingCentral is an AI-powered UCaaS communications platform designed for businesses of all sizes. It serves a diverse user base, including small businesses and large enterprises, offering tools for voice, messaging, and video communications.
Why RingCentral is a good Dialpad alternative: With its global reach, RingCentral supports businesses across more than 100 countries, making it ideal for teams needing international communication. Features such as AI-powered call management and video conferencing improve global collaboration. The platform's high availability and compliance with security standards provide reliable service. These capabilities make it a solid choice for businesses looking to expand their communication reach internationally.
Standout Features and Integrations:
Features include AI Receptionist, AI Conversation Expert, and RingVideo. The AI Receptionist manages calls and texts efficiently. The AI Conversation Expert provides insights from customer interactions, while RingVideo supports video meetings and events.
Integrations include Microsoft Teams, Salesforce, Zendesk, Google Workspace, HubSpot, ServiceNow, Slack, and more.
Pros and Cons
Pros:
- High availability and reliability
- AI-powered call management
- Global communication solution
Cons:
- Occasional software updates may disrupt workflows
- Initial setup complexity
Learn more about RingCentral:
Best for international calling- Free plan available
- Pricing upon request
Visit WebsiteCustomer Rating:4.1/5
Vonage expands business communication with versatile voice, video, and SMS. Vonage is a cloud communications platform that provides voice, messaging, and video services. It's popular among businesses looking to improve their communication capabilities, especially for international calling.
Why Vonage is a good Dialpad alternative: Vonage offers extensive international calling options, making it suitable for businesses with a global presence. Features such as flexible calling plans and virtual numbers help your team manage phone calls to clients worldwide. The platform also includes advanced call routing and analytics for better call management. These features make Vonage a great choice for businesses needing reliable international communication solutions.
Standout Features and Integrations:
Features include call recording, virtual receptionist, and conferencing. Call recording helps you keep track of important conversations. The virtual receptionist directs calls to the right team members.
Integrations include Salesforce, Microsoft Teams, Slack, Microsoft Dynamics 365, and more.
Pros and Cons
Pros:
- Advanced call routing
- Flexible calling plans
- Strong international calling options
Cons:
- Limited advanced analytics
- Occasional call drop issues
Learn more about Vonage:
Ooma Office improves small business communication with VoIP calling tools. Ooma Office is a VoIP phone service designed for small businesses looking to improve their communication capabilities. It offers affordable solutions for managing calls, messages, and conferencing.
Why Ooma Office is a good Dialpad alternative: Ooma Office provides cost-effective VoIP services with unlimited calling plans, making it ideal for budget-conscious businesses. It offers built-in mobile and desktop apps so teams can stay connected from anywhere, plus conferencing capabilities. It also has detailed call analytics and simple admin controls, offering insights into usage and team performance. These features make Ooma Office a valuable option for businesses seeking a reliable and affordable communication solution.
Standout Features and Integrations:
Features include call blocking, a virtual receptionist, and advanced call forwarding. Call blocking helps reduce unwanted interruptions. The virtual receptionist directs incoming calls to the appropriate team members.
Integrations include Salesforce, HubSpot, Zendesk, Zoho CRM, QuickBooks, and more.
Pros and Cons
Pros:
- Advanced call management features
- Simple setup process
- Affordable pricing plans
Cons:
- Limited advanced features
- Hardware setup may need tech support
Learn more about Ooma Office:
Outras alternativas ao Dialpad
Eis algumas alternativas adicionais ao Dialpad que não foram incluídas na minha lista restrita, mas que vale a pena conhecer:
- 11GoTo ConnectBest for all-in-one communication
- 12QuoBest for startups and small teams
- 13RingoverBest for call center management
- 148x8Best for video and voice calls
- 15800.comBest for toll-free numbers
- 16Google ChatBest for team messaging
How I Evaluate Dialpad Alternatives
I split my evaluation into two layers: the baseline CX capabilities a platform must have—think IVR routing, AI transcription, and CRM integrations—and the differentiators that determine best fit.
Core Functionality (Table Stakes For This List)
When I'm selecting tools for my list, I rank each one on a scale from 0 (does not offer the functionality) to 5 (excels in this area) for each core functionality listed below. Then, I calculate the tool's total score into a percentage. Each tool needs to achieve a minimum total score of 65% to be considered for inclusion.
- Cloud-Based Voice Calling: I check for reliable VoIP with business phone numbers, number porting, and PSTN connectivity—the kind of call quality your agents can depend on during a full shift.
- Omnichannel Customer Engagement: Beyond voice, I look for unified access to SMS, chat, email, and video so agents can pick up a conversation wherever a customer left off.
- AI & Conversation Intelligence: I evaluate whether the platform offers real-time transcription, sentiment analysis, or agent assist—features that help supervisors coach and spot trends mid-call.
- Contact Center Capabilities: IVR menus, skills-based routing, queue management, and supervisor dashboards all factor in. These are what separate a business phone system from a true CX platform.
- CRM & Helpdesk Integrations: I look for native connections to platforms like Salesforce, HubSpot, and Zendesk, including screen pops and click-to-dial that keep agents inside one workspace.
- Reporting & Analytics: Real-time and historical dashboards matter here. I want to see agent performance metrics, SLA tracking, and call volume data that CX leaders can actually act on.
Once I have a list of tools that meet this criteria, I consider what sets each platform apart.
Differentiating Factors (What Sets Vendors Apart)
Here's how I compare and contrast different vendors:
Standout Features
Real-time agent assist is a big differentiator. I look for platforms that surface knowledge base articles and suggested responses while an agent is mid-call, not after. Workforce management tools also matter, especially built-in forecasting and schedule adherence tracking that let CX leaders right-size staffing without a separate WFM platform. For teams supporting customers across multiple regions, I check whether a vendor offers local numbers and PSTN coverage in the markets you actually operate in.
Beyond Features
Implementation speed matters when you're migrating a live contact center. I evaluate whether a vendor offers number porting support and dedicated onboarding help so your team isn't offline during the switch. Uptime SLAs are equally important—I check for documented guarantees backed by financial credits, because even brief outages during peak support hours erode customer trust. For teams handling sensitive data, I also look at compliance certifications like SOC 2 Type II, HIPAA, and PCI-DSS, along with encryption and data residency options.
Por que motivo procurar uma alternativa ao Dialpad?
Embora o Dialpad seja uma boa opção para a gestão da experiência do cliente, existem várias razões pelas quais alguns utilizadores procuram soluções alternativas. Pode estar à procura de uma alternativa ao Dialpad porque…
- Precisa de um encaminhamento de chamadas mais avançado
- A sua equipa necessita de uma videoconferência melhor
- Procura mais opções de integração
- Precisa de uma solução com alcance global
- A sua empresa está a crescer rapidamente
- Pretende mais funcionalidades de personalização
Se alguma destas situações lhe é familiar, veio ao sítio certo. A minha lista inclui várias opções de gestão da experiência do cliente mais adequadas para equipas que enfrentam estes desafios com o Dialpad e procuram soluções alternativas.
Principais funcionalidades do Dialpad
Eis algumas das principais funcionalidades do Dialpad, para ajudar a comparar as ofertas de soluções alternativas:
- Ferramentas de IA: disponibiliza cartões de pontuação de IA, resumos, centro de coaching e assistente de vendas para melhorar a eficiência da comunicação.
- Comunicação: oferece mensagens de texto empresariais, resumos de chamadas, gravação e análise para uma melhor gestão.
- Soluções de conferência: disponibiliza chamadas de conferência em alta definição e plataformas para salas, permitindo reuniões virtuais eficazes.
- Gestão de chamadas: inclui etiquetagem, encaminhamento e opções de transferência de chamadas para simplificar o respetivo tratamento.
- Interação com clientes: oferece inquéritos, funcionalidades de retorno de chamada e suporte por chatbot para melhorar a interação com os clientes.
- Integração: suporta integrações com centros de contacto e partilha de documentos para operações eficientes.
- Acessibilidade: disponibiliza acesso através de um portal web e de uma aplicação móvel, sendo ideal para ambientes de trabalho híbridos.
- Funcionalidades adicionais: inclui IVR, chamadas internacionais, videoconferência jurídica, partilha de ecrã e serviços de rececionista virtual para responder às diversas necessidades das empresas.
O que se segue:
Se está a pesquisar soluções de gestão da experiência do cliente, contacte gratuitamente um consultor da SoftwareSelect para obter recomendações.
Preencha um formulário e tenha uma breve conversa na qual são analisadas as especificidades das suas necessidades. Depois, receberá uma lista restrita de soluções de software para analisar. Também terá apoio durante todo o processo de compra, incluindo as negociações de preços.