9 min read·89 views
Online design thinking tools can come in handy—they help you organize your thoughts and plan your trajectory towards completion. That’s...
JoinedMay 14, 2019
Articles27
Ben Aston is an online media entrepreneur and founder of Black + White Zebra, an indie media company on a mission to help people and organizations succeed. Ben applies his expertise in design and strategy to enable businesses to deliver innovative products and services that delight customers. Ben is passionate about understanding customer needs through design research, identifying opportunities based on those insights, and empowering designers and technologists to create solutions. He is driven to develop and uncover new opportunities for clients, establishing strong connections with their customers through product solutions that create lasting value.
10 min read·52 views
How long does it take for a customer who contacts you through social media or your contact center, or calls...
20 min read·465 views
14 min read·196 views
Today’s customers are more demanding because they can access and share information faster. This is a reality that forward-looking businesses...
18 min read·19 views
This article explores the emerging field of Digital Experience and lists the best digital experience platforms (DXP) that digital experience...
14 min read·4190 views
13 min read·1500 views
For software companies (SaaS or otherwise), net promoter score software offers a quick, efficient way to gauge whether or not...
9 min read·2 views
Do you need survey software? I bet there isn’t a company in existence that wouldn’t benefit from compiling their own...
17 min read·36 views
10 min read·1546 views
The customer service field of years past had few accreditation requirements and professional recognition was based almost entirely on years...
11 min read·179 views
Sentiment analysis is a process in which software mimics the human ability to assign an emotional value (positive, negative, or...
6 min read·4837 views
