10 min read·1833 views
The customer service field of years past had few accreditation requirements and professional recognition was based almost entirely on years... Read More
JoinedMay 14, 2019
Articles26
Ben Aston is an online media entrepreneur and founder of Black + White Zebra, an indie media company on a mission to help people and organizations succeed. Ben applies his expertise in design and strategy to enable businesses to deliver innovative products and services that delight customers. Ben is passionate about understanding customer needs through design research, identifying opportunities based on those insights, and empowering designers and technologists to create solutions. He is driven to develop and uncover new opportunities for clients, establishing strong connections with their customers through product solutions that create lasting value.
10 min read·108 views
Sentiment analysis is a process in which software mimics the human ability to assign an emotional value (positive, negative, or... Read More
20 min read·465 views
9 min read·89 views
Online design thinking tools can come in handy—they help you organize your thoughts and plan your trajectory towards completion. That’s... Read More
18 min read·19 views
This article explores the emerging field of Digital Experience and lists the best digital experience platforms (DXP) that digital experience... Read More
17 min read·36 views
14 min read·3350 views
Do you believe that your customers are satisfied with the experience they get when interacting with your brand? Even though... Read More
13 min read·1500 views
For software companies (SaaS or otherwise), net promoter score software offers a quick, efficient way to gauge whether or not... Read More
9 min read·162 views
10 min read·1372 views
How long does it take for a customer who contacts you through social media or your contact center, or calls... Read More
6 min read·3005 views
Digital experience manager is a newer role in the world of online customer care, in comparison to other longer established... Read More
7 min read·196 views
