14 min read·773 views
Today’s customers are more demanding because they can access and share information faster. This is a reality that forward-looking businesses... Read More
JoinedMay 14, 2019
Articles27
Ben Aston is an online media entrepreneur and founder of Black + White Zebra, an indie media company on a mission to help people and organizations succeed. Ben applies his expertise in design and strategy to enable businesses to deliver innovative products and services that delight customers. Ben is passionate about understanding customer needs through design research, identifying opportunities based on those insights, and empowering designers and technologists to create solutions. He is driven to develop and uncover new opportunities for clients, establishing strong connections with their customers through product solutions that create lasting value.
10 min read·5399 views
The customer service field of years past had few accreditation requirements and professional recognition was based almost entirely on years... Read More
10 min read·143 views
20 min read·465 views
Would you agree to fly in a brand-new plane that has never been tested? For many of us, the answer... Read More
9 min read·89 views
Online design thinking tools can come in handy—they help you organize your thoughts and plan your trajectory towards completion. That’s... Read More
18 min read·19 views
17 min read·36 views
This article will help you quickly compare and evaluate the best sentiment analysis tools and other tools that help you... Read More
14 min read·4190 views
Do you believe that your customers are satisfied with the experience they get when interacting with your brand? Even though... Read More
13 min read·1500 views
9 min read·184 views
Do you need survey software? I bet there isn’t a company in existence that wouldn’t benefit from compiling their own... Read More
10 min read·1450 views
How long does it take for a customer who contacts you through social media or your contact center, or calls... Read More
6 min read·3976 views
