The Phygital Revolution: How To Transcend The Physical/Digital Divide
The line between on-screen and in-person is vanishing, but are customers really better off?
The CX Lead – A community building better experiences
Build A Better Experience
We’re on a mission to build better customer experiences.
We’re a CX community creating and designing people-first services and experiences.
Your place to find tips, tricks, how-to guides, and tools to develop your CX strategy and team.
Featured Articles
This Customer Onboarding Process Will Make New Users Fall In Love With You
Onboarding is like speed dating—you have a short window to “click” with customers. Here’s how.
How To Conduct A Customer Experience Audit (With Actionable Next Steps)
To understand your customers, you need to become one yourself.
A Quick Guide To Choosing The Right User Experience Research Methods For Your Goals
Assume less, research more. Here’s how to incorporate user data into your decision making.
Steal These Inbound Call Center Script Samples
Streamline your CS with these ready-made, easy-to-adapt scripts.
Proven Ways to Improve Customer Onboarding
Learn how to create an onboarding experience that leads to improved long-term customer engagement.