Build A Better Experience
We’re on a mission to build better experiences.
We're a CX community creating and designing people first, services and experiences.
Here’s your place to find tips, tricks, how-to guides, and tools to develop your CX strategy and team.
9 min read·47 views
Along with a customer support team, successful companies must ensure their support organization has the right tools, knowledge, and insights to effectively communicate and retain customers. Along with providing the right resources, top management needs to... Read More
10 min read·25 views
Sentiment analysis is a process in which software mimics the human ability... Read More
10 min read·1134 views
How long does it take for a customer who contacts you through... Read More
13 min read·34 views
As your business grows, ticket management can become a daunting task for... Read More
13 min read·11 views
In this article I’ll quickly evaluate and take you through my list... Read More
13 min read·18 views
Tracking software is just one of the ways a company can transform... Read More
