The Importance Of Customer Interviews And How To Conduct Them
Let’s begin by discussing whether customer interviews are really necessary or not. Yes! A million times yes! They are an…
The CX Lead – A community building better experiences
Build A Better Experience
We’re on a mission to build better customer experiences.
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Our Latest Articles
What Is Omnichannel Customer Service & How To Deliver It?
According to PWC’s Customer Experience is Everything report, almost 60% of American customers say companies have lost touch with the…
How To Ask Customers To Fill Out A Survey
Recently, a client asked me for tips on increasing response rates for customer satisfaction surveys. I’m usually pretty weary of…
Building A Customer Centric Culture
It’s hard to find a company whose leaders don’t believe that the customer is at the center of all they…
What Is Live Chat Software And How Can It Improve The Customer Experience?
If you’re wondering what live chat software is, you probably already know that live chat is essential to delivering a…