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Create better CXs & win at work with The CX Lead

The Phygital Revolution: How To Transcend The Physical/Digital Divide

By Hannah Clark

5 Common Mistakes To Avoid While Building A Customer Journey Map

By Yuri Vedenin

Emotional Intelligence In CX Leadership: The Heart Of Effective Customer Experience

By Stacy Sherman

Consumer Behavior In A Post-Pandemic World: What SaaS CX Leaders Need To Know

By Stacy Sherman

Editor’s Picks

Our best articles and guides on all things CX, hand-picked by the editor.

How Does A Brand Promise Differ From A Slogan?

By Ryan Kane

The SaaS CX Leader’s Guide To Writing A Brand Promise

By Ryan Kane

Customer Journey Map Examples And Templates

By Chris Bibey

The Perfect Blend: AI’s Technology And The Human Element In Modern CX Training

By Stacy Sherman

Netflix is Chill– Won’t Charge For Unreturned DVDs

By Craig Borowski

Service Blueprint vs Journey Map: Which One Do You Need?

By Lauren Oswald

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Latest How-To Guides

Our latest and greatest step-by-step guides to CX success!

How SaaS Leaders Can Help Bridge The Online/Offline Gap

By Ryan Kane

The SaaS Company’s Complete Guide To Omnichannel Customer Experience

By Craig Borowski

The Perfect Blend: AI’s Technology And The Human Element In Modern CX Training

By Stacy Sherman

How To Champion Institutional Courage: Fighting Fear Of Change In CX Teams

By Lauren Oswald

The CX Lead’s Tool Box

Find the right customer experience tools for you and your team’s specific needs.

Featured Tools: Call Center Software

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