Build A Better Experience
We’re on a mission to build better experiences.
We're a CX community creating and designing people first, services and experiences.
Here’s your place to find tips, tricks, how-to guides, and tools to develop your CX strategy and team.
14 min read·148 views
In a world that becomes more and more virtual due to automation in the e-commerce space, nailing the customer onboarding process (or user onboarding process) is key. It’s the first interaction your potential customer will have...
11 min read·92 views
It’s a perennial question on LinkedIn and in webinars, I attend and...
7 min read·58 views
Customer engagement is the ongoing relationship between a company and its customers...
5 min read·94 views
A customer journey map is a visual representation of the customer (user)...
6 min read·45 views
At beginning of the COVID-19 pandemic, the US saw a significant increase...
16 min read·13 views
Storing your contact information in Microsoft Excel spreadsheets is a thing of...
17 min read·17 views
To provide great customer experiences, you need to know what your users...
12 min read·4 views
In today’s business world, consumers look for businesses they can trust. Reputation...
