The CX Lead – Design Customer Experiences. Leverage AI. Deliver Trust.

Mary Poppen is President of HRIZONS Employee Experience and Professor of Practice at Michigan State University teaching in the Customer Experience Management (CXM) Master’s Degree program. She is also a CS Angel investor.

Jim Iyoob is the Chief Customer Officer for Etech Global Services and a 34-year veteran of the call center/BPO industry. He has also been recognized as one of the “Top 25 Thought Leaders for 2023” by ICMI, and is the recipient of the CX Hall of Fame Award 2023.

Annette Franz is the founder and CEO of CX Journey Inc. and is an internationally recognized customer experience thought leader, coach, keynote speaker, and author. She is a Certified Customer Experience Professional (CCXP) and an official member of the Forbes Coaches Council.

Melissa Henley is a thought leader, speaker, writer and brand ambassador with over 20 years of experience in CX across a variety of industries, including software, higher education and finance.

Aaron Thompson is a distinguished Customer Success Keynote Speaker and Educator. He is the Chief Revenue Officer at SuccessCOACHING and the CEO and Founder of RedSlacks.com.

Greg Kihlström is a best-selling author, speaker, and entrepreneur, and consultant. He has worked with some of the world’s top brands, including Adidas, Coca-Cola, FedEx, HP, Marriott, Nationwide, Victoria’s Secret, and Toyota.

Luke went from working in a call center in Australia to now leading some of the largest call centers in the Asia Pacific region. He’s helped design call centers from the ground up and received worldwide recognition.

Katie is the founder of CULTIVATE, author of “Customer Experience 2”, and a CX leader who is passionate about in delivering insight to the boardroom and bringing CX to the heart of the organisation.

Sandra is the founder of EI Evolution. Her focus is on helping brands form emotional connections with their customers by understanding some of the core principles of human behavior.

Dennis is recognized as the “Global Voice of CX.” Over three decades, he has guided some of the world’s foremost brands in refining their customer journeys.

Yanique is the foremost CX consultant in Jamaica and across the Caribbean. Aside from her long-running podcast, Yanique has improved experiences for customers at leading national brands in finance, retail, telecom.

Michael is a globally recognized speaker and author with over 25 years in the IT industry. He focuses on driving digital transformations to integrate CX throughout the business strategy.