The CX Lead – Create better CXs & win at work with The CX Lead
The Phygital Revolution: How To Transcend The Physical/Digital Divide
The line between on-screen and in-person is vanishing, but are customers really better off?
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We work with industry thought leaders and practicing CX experts to bring you actionable insights, fresh perspectives on key trends, and hot takes on hot topics.
The CX Lead's Tool Box
Find the right customer experience tools for you and your team’s specific needs.
Featured Tools: Call Center Software
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Zendesk
This is an aggregated rating for this tool including ratings from Crozdesk users and ratings from other sites.4.2 -
CRM Creatio
This is an aggregated rating for this tool including ratings from Crozdesk users and ratings from other sites.4.7 -
monday Service
This is an aggregated rating for this tool including ratings from Crozdesk users and ratings from other sites.4.6
Editor's Choice
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How-To Guides
The Ultimate Guide To First Call Resolution
Customers are happier when their issues are solved in a single interaction, and businesses save costs. But increasing first call…
The Ultimate Guide To SaaS Customer Retention
Growth is a key objective for most SaaS companies, which leads many to focus on customer acquisition. But as this…
Closing the Loop: The Complete Guide To Voice Of The Customer (VoC)
The fourth and final part of Stacy Sherman's Voice of Customer series joins all the cogs of a powerful VoC…