The CX Lead – A community building better experiences
If your goal is to delight your customers, shouldn’t you know who you’re talking to?
Voice Of Customer Analytics: Are You Listening?
What do your customers really think about you? Here are a few ways to find out.
Customer Experience vs User Experience: Explain It Like I’m Five
We break down the difference into the simplest terms possible.
Hot & CX-y Jobs: November 2022
Craving a career change? These remote CX job postings are the best the industry has to offer right now.
15 Timeless Brand Promise Examples, And How To Make Yours Memorable
Look to these timeless brand promises to see how it’s done.
Build A Better Experience
We’re on a mission to build better customer experiences.
We’re a CX community creating and designing people first services and experiences.
Your place to find tips, tricks, how-to guides, and tools to develop your CX strategy and team.
10 Best Design Thinking Tools in 2022
The CX Lead is reader-supported. We may earn a commission when you click through links on our site — learn…
10 Best Sentiment Analysis Tools In 2022
Surviving in the digital world requires more than just a good product or service. People come to you because of…
10 Best Chatbot Software In 2022
The best chatbot software helps customer-facing teams throughout your business, as it’s an effective way to automate customer support. Chatbot…
10 Best Enterprise CRM Software Solutions In 2022
There are tons of customer relationship management (CRM) platforms for you to choose from when running your business. They claim…
10 Best Customer Service Software For Small Business In 2022
Customers are the lifeblood of your business, and without them, your company won’t be in operation for very long. How…
10 Best Customer Segmentation Tools For Better Customer Data Insights 
Few businesses focus on a single type of customer or user. But when you have multiple customer types, it’s hard…