The CX Lead's Editorial Standards and Values

Founded in 2019, The CX Lead is a leading professional development platform for customer experience leaders in technology. We work closely with a large and diverse network of expert contributors who bring a wide range of experience in and perspectives on the field of customer experience. Our mission is to provide engaging, practical, forward-thinking, and actionable content and resources that enables our audience to understand, evaluate, envision and implement the most impactful CX strategies and solutions, and excel in their careers.

Expertise and Authoritative Reporting

At The CX Lead, our content is the product of deep industry knowledge and thorough research. We engage with seasoned CX experts and leverage cutting-edge insights to ensure that our reporting is not only informative but also authoritative. We aim to be the go-to source for leaders seeking reliable and insightful information in the field of customer experience.

Fairness and Inclusivity in Content Production

We believe in the power of diverse perspectives. Our editorial process is inclusive, ensuring that we represent a wide range of voices and experiences within the CX community. We are committed to fair reporting, giving equal weight to all sides of a story and avoiding biases that might skew our content.

Independence and Editorial Integrity

Our publication operates with complete editorial independence. We are not swayed by external pressures or influences. Our readers can trust that our content is produced with integrity, free from any commercial or political agenda. Our loyalty lies solely with the truth and with providing our readers with accurate and impartial information.

Commitment to Premium, Best-in-Class Content

Excellence is our benchmark. Our staff is dedicated to producing premium content that stands out in the crowded landscape of CX industry coverage. We focus on delivering thought leadership and insights that are not just current but also forward-thinking, helping our readers stay ahead of the curve.

Rigorous Fact-Checking

In a world rife with misinformation, we take our responsibility to provide accurate content very seriously. Our fact-checking processes are stringent. We are committed to correcting any errors promptly and transparently.

At The CX Lead, we are passionate about delivering content that enlightens, engages, and empowers our readers. Our pledge is to uphold these values consistently, ensuring that every piece of content we publish is a testament to our commitment to excellence in covering the the ever-evolving field of digital customer experience.

Our Editorial Staff

• Craig Borowski, Senior Editor
• Kim Behnke, CX Tool Expert

We love feedback! Please use our Contact page to provide general feedback, concerns or corrections about our content, or ideas for stories or topics you’d like us to cover.