About The CX Lead: Building Better Experiences
Shaping Better Experiences
The CX Lead’s mission is to help SaaS customer experience leaders understand, evaluate, envision and implement the most impactful of CX strategies and solutions. Our primary audience is SaaS industry C-Suite leaders, but our fresh perspectives and approachable style make The CX Lead the go-to resource for any CX professional looking to improve experiences and advance their career.
Our Vision For The CX Lead
Our mission is to help SaaS businesses of all sizes deliver exceptional customer experiences by providing expert insights, actionable strategies, and in-depth software reviews.
Exceptional customer experience is no longer a nice-to-have, it’s a must-have. That's why we are passionate about helping brands forge meaningful, memorable, and profitable relationships with their customers.
Our contributors are experienced CX professionals, consultants, and thought leaders who are dedicated to sharing their knowledge and expertise to help you succeed. Whether you're just starting out or looking to take your skillset to the next level, we've got you covered.
Our Advisory Board
We work with industry thought leaders and practicing CX experts to bring you actionable insights, fresh perspectives on key trends, and hot takes on hot topics.
Learn, grow, and share with like-minded individuals who are all tackling the same question: what makes a better experience?
Join us and keep up with the latest discoveries that help us understand the customer experience. Contribute to our discussion about the new technologies, studies, and trends that impact how we understand customer behavior.
Want To Advertise To CX Practitioners?
In the buoyant CX marketplace, The CX Lead provides the most targeted and cost-effective media on the market, equipping our advertisers to promote to senior decision makers involved in experience design.
We work strategically with our advertisers to ensure that their activities achieve maximum reach and impact through a rich variety of promotional packages—all of which can be tailored to your specific campaign objectives.
Become a Contributor!
We are always looking to grow our community of thought leaders! If you’re looking to share your expertise with our readers, we want to hear from you. We consider applications for long-term, short-term, or one-time contributor relationships.