10 Chatbot Conferences to Attend in 2026–2027 for AI Leaders
Attending customer experience conferences, including chatbot conferences, is a fantastic way for SaaS customer experience leaders and customer service pros to stay on top of industry trends, network with peers, and learn from experts. In 2026-2027, there are several chatbot conferences worth attending.
Here’s a summary of each conference, a list of highlights with key details so you can plan to attend. Whether you’re looking to expand your knowledge, explore new technologies in the SaaS industry, develop partnerships with exhibitors, or understand the latest market dynamics, these conferences are a great place to start.
Best Chatbot Conferences Shortlist
Here's a shortlist of the best chatbot conferences I think are worth attending in 2026-2027:
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- Conversational AI & Customer Experience Summit- Multiple locations and dates
- Conversational User Interfaces 2026- Bremen, Germany (July 21-24, 2026)
- Ai4 2026 - Las Vegas, NV (August 4-6, 2026)
- World Summit AI - Amsterdam, Netherlands (October 7-8, 2026)
- Customer Contact Week - Nashville, TN (October 7-9, 2026)
- Conversational AI Innovation Summit - New York, NY (October 15, 2026)
- The Arabian AI & Agentic Summit 2026 - Abu Dhabi, UAE (October 26, 2026)
- ICMI Contact Center Expo 2026 - Orlando, FL (October 26-29, 2026)
- Chatbot Summit Amsterdam 2026 - Amsterdam, Netherlands (November 25-26, 2026)
- AI Agent & Copilot Summit - San Diego, CA (March 30-April 1, 2027)
Find more details about each conference below.
Best Chatbot Conferences of 2026-2027
Below are my summaries of the best chatbot conferences that made it onto my shortlist. My reviews offer a look at each event’s dates, location, pricing, and unique offering.
1. Conversational AI & Customer Experience Summit - Multiple locations and dates
- Dates: Multiple dates (see table below)
- Location: Multiple locations (see table below)
- Pricing: $299
- Social Media: LinkedIn, Facebook
CACES: Locations & Dates
Conversational AI & CX Summit (CACES) is a regional event series by Altrusia Global Events covering conversational AI, chatbots, voice technology, Agentic AI, Generative AI, intelligent automation, and AI-powered customer experience. The series is built for CX leaders, AI teams, chatbot solution providers, contact center professionals, and enterprises looking to scale conversational AI across customer engagement.
Why attend? This event series is useful for teams that want practical insights into chatbot deployment, AI-powered service automation, voice assistants, and customer experience transformation. Across its Asian editions, the summit combines case studies, expert sessions, live technology discussions, and networking with regional AI and CX decision-makers.
2. Conversational User Interfaces 2026 - Bremen, Germany (July 21-24, 2026)
- Dates: July 21-24, 2026
- Location: University of Bremen & Virtual
- Pricing: From €200 (virtual)-€900 (in-person)
- Social Media: LinkedIn
ACM Conversational User Interfaces 2026 is a specialized conference for academic and industry professionals interested in the design and development of conversational systems. It provides a platform for researchers exploring conversational systems built with machine learning and advanced dialogue systems.
Why attend? This conference stands out for its focus on academic research and practical applications in conversational AI. It offers a unique chance to engage with leading researchers and explore cutting-edge technologies. Your team can benefit from the knowledge shared and apply it to enhance your AI solutions.
3. Ai4 2026 - Las Vegas, NV (August 4-6, 2026)
- Dates: August 4-6, 2026
- Location: The Venetian
- Pricing: Starts at $3,195
- Social Media: LinkedIn, TikTok, Facebook
Ai4 2026 is a prominent conference for AI professionals across various industries, offering insights into AI applications and technologies. The event brings together leaders from the tech and business sectors to discuss AI advancements.
Notable speakers have included industry pioneers and innovators, making it a must-attend for those in the AI field.
Why attend? The conference offers a unique platform to learn from AI experts about the latest trends and technologies. It focuses on practical applications across industries, providing valuable insights for your team. Connect with peers, enhance your AI strategies, and explore new opportunities in Las Vegas.
4. World Summit AI - Amsterdam, Netherlands (October 7-8, 2026)
- Dates: October 7-8, 2026
- Location: Taets Art & Event Park
- Pricing: Starts at €1,499 + VAT
- Social Media: LinkedIn, Facebook
The World Summit AI is a leading event for AI professionals and enthusiasts, focusing on the latest innovations and trends in artificial intelligence. It attracts tech leaders, startups, and academics from around the globe. Past speakers have included AI pioneers and influential leaders from top tech companies like Meta, Google, and Amazon.
"World Summit AI is where the most powerful, innovative ideas in AI are born. It is where the world looks for the next big thing in Tech and Science."
- Microsoft
Why attend? At the summit, you'll explore cutting-edge AI technologies and strategies. The event offers a mix of keynote speeches, panel discussions, and networking opportunities, providing your team with valuable insights. Engage with industry leaders and discover new AI solutions that can enhance your business.
5. Customer Contact Week - Nashville, TN (October 7-9, 2026)
- Dates: October 7-9, 2026
- Location: Omni Nashville
- Pricing: $2,499
- Social Media: LinkedIn, Facebook
Customer Contact Week is a premier event for customer service and experience professionals. It aims to provide insights into the latest trends and technologies in customer service, including AI automation and intelligent virtual assistants. The event features renowned speakers from top companies, offering a platform for learning and networking.
Why attend? At CCW Nashville, you'll explore the latest in customer service innovation and strategy, with strong representation from 200+ global brands showcasing AI, automation, and CX technologies. Gain insights into improving customer experiences and driving business success.
6. Conversational AI Innovation Summit - New York, NY (October 15, 2026)
- Dates: October 15, 2026
- Location: New York, NY
- Pricing: From $590-$690 + ticket service fee
- Social Media: LinkedIn, Instagram
The Conversational AI Innovation Summit (CAIS) is a one-day executive summit for CX, AI, and digital leaders turning conversational AI into commercial outcomes. It brings together 200+ delegates and 20+ speakers across banking, retail, healthcare, and more.
Why attend? The summit centers on practitioner-led case studies, peer strategy sessions, and hands-on benchmarking. Its six focused tracks—spanning agentic AI, LLMs, responsible AI, and revenue growth—make it a strong fit for CX leaders who want deployment-ready frameworks.
7. The Arabian AI & Agentic Summit 2026 - Abu Dhabi, UAE (October 26, 2026)
- Dates: October 26, 2026
- Location: ADNEC Centre Abu Dhabi
- Pricing: From AED 400 + VAT
- Social Media: LinkedIn
The Arabian AI & Agentic Summit is the leading conversational and agentic AI event for the GCC and MENA region, part of the European Chatbot & Conversational AI Summit series. It's built for AI leaders, innovators, and enterprise decision-makers driving AI adoption in the UAE.
Why attend? The summit covers agentic AI, voice AI, Arabic NLP, and AI governance through practitioner-led sessions and masterclasses. Confirmed speakers include Eve Psalti from Microsoft AI and Andrew Jackson from G42, making it a strong pick for CX leaders exploring AI deployment in the MENA market.
8. ICMI Contact Center Expo 2026 - Orlando, FL (October 26-29, 2026)
- Dates: October 26-29, 2026
- Location: Gaylord Palms Resort & Convention Center
- Pricing: From $199-$4,499
- Social Media: LinkedIn, Facebook
ICMI Contact Center Expo is organized by ICMI (International Customer Management Institute), founded in 1985. It's the go-to annual event for contact center managers, supervisors, and operations leaders focused on AI, workforce management, and CX improvement.
Why attend? The expo stands out for its exclusive contact center site tours—past tours have visited Disney and Universal—alongside 40+ sessions, pre-event training courses, speed networking, and the Global Contact Center Awards. It's built for practitioners who want real-world case studies, not theory.
9. Chatbot Summit Amsterdam 2026 - Amsterdam, Netherlands (November 25-26, 2026)
- Dates: November 25-26, 2026
- Location: Mövenpick Hotel Amsterdam City Centre
- Pricing: Starts at €695 + VAT
- Social Media: LinkedIn, Facebook
Chatbot Summit Amsterdam is in its 13th edition, organized by Sunrize Digital Ltd. (founded 2016 by Yoav Barel). It's built for AI practitioners and enterprise leaders advancing conversational and agentic AI.
Why attend? The summit covers agentic AI, voice AI, CX, governance, and GenAI across five tracks. Formats include hands-on workshops, roundtables, masterclasses, and a reception event—making it one of Europe's most practice-focused conversational AI gatherings for CX and product teams.
10. AI Agent & Copilot Summit - San Diego, CA (March 30-April 1, 2027)
- Dates: March 30-April 1, 2027
- Location: Gaylord Pacific Resort & Convention Center
- Pricing: $1,199 (super eary bird registration)
- Social Media: LinkedIn
Organized by Dynamic Communities, this is the 3rd annual AI Agent & Copilot Summit, designed for business and technology leaders focused on Microsoft Copilot and AI agents in mid-market and enterprise settings.
Why attend? The summit covers Copilot Studio, Azure AI Foundry, agentic strategy, governance, MCP Servers, and Dynamics 365—with speakers from Microsoft including Dona Sarkar. Sessions span main stage talks, masterclasses, and showcases, plus networking receptions, yoga, golf, and pickleball.
Summary
In conclusion, attending these conferences can provide SaaS customer experience leaders with the knowledge, tools, and connections needed to leverage chatbots and AI in creating exceptional customer experiences. Networking and continuous learning are key to staying ahead in this rapidly changing field.
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