The chief experience officers you follow shape how you think about CX. The best ones share real insights on customer strategy, team leadership, and building experiences that actually drive retention. I've curated this list so you can cut through the noise and focus on the voices worth your attention.
Top 15 Chief Experience Officers
Below are profiles of the best chief experience officers, covering who they are and the impact they’ve made in this space.
Liz Centoni
EVP & Chief Customer Experience Officer at Cisco
Palo Alto, United States
Focus area:
#Customer success#Enterprise CX#AI-enabled service#Customer support
Liz Centoni is Cisco's executive vice president and chief customer experience officer, following more than two decades in engineering, strategy, applications, and senior leadership at Cisco.
Centoni leads Cisco's customer experience organization…
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Brent Stevenson
Chief Experience Officer at IntouchCX
Canada
Focus area:
#Customer operations#AI-enabled CX#Contact centers#Service design
Brent Stevenson is chief experience officer at IntouchCX, where his work sits at the intersection of customer operations, service delivery, technology, and large-scale experience design.
Stevenson helps shape IntouchCX's approach to hybrid…
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Julie Kennedy Oehlert
Chief Experience & Brand Officer at ECU Health
Focus area:
#Patient experience#Employee experience#Healthcare culture#Brand strategy#Human-centered care
Julie Kennedy Oehlert is chief experience and brand officer at ECU Health, drawing on decades across nursing, health system administration, operations, culture, innovation, and patient care.
Oehlert's remit spans patient and team-member…
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Tina Bennett
Chief Experience Officer at Yale New Haven Health
New Haven, United States
Focus area:
#Patient experience#Healthcare culture#Employee experience#Patient-centered care
Tina Bennett is chief experience officer at Yale New Haven Health, where she leads enterprise patient and family experience strategy after more than two decades working across the health system.
Her portfolio…
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Vibha Sarin Prabhakar
Chief Growth & Experience Officer at IGEN
Gurgaon, India
Focus area:
#Customer experience#Business transformation#Growth strategy#Customer engagement
Vibha Sarin Prabhakar is chief growth and experience officer at IGEN, bringing more than two decades across customer experience, operations, strategy, transformation, and brand leadership.
Prabhakar's remit at IGEN spans growth, customer…
Connect with Vibha:
Adrian Brady-Cesana
Founder & Chief Experience Officer at CXChronicles
Buffalo, United States
Focus area:
#Customer experience#Customer success#CX operations#AI in CX#Customer feedback
Adrian Brady-Cesana is founder and chief experience officer of CXChronicles, where he combines consulting, publishing, podcasting, and advisory work around customer and employee experience.
Brady-Cesana developed the Four CX Pillars—Team, Tools, Process,…
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Lesley Wilson
Chief Experience Officer at UC San Diego Health
Escondido, United States
Focus area:
#Patient experience#Experience transformation#Service excellence#Patient feedback
Lesley Wilson is chief experience officer at UC San Diego Health, where she leads experience transformation for patients, guests, and team members and oversees patient-facing operations.
Wilson uses patient feedback, service design,…
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Pierre Pham
Chief Experience Officer at NYC Health + Hospitals/Elmhurst
Focus area:
#Patient experience#Service excellence#Healthcare hospitality#Human-centered care
Pierre Pham is chief experience officer at NYC Health + Hospitals/Elmhurst, bringing healthcare experience leadership together with an earlier 18-year career in hotel and hospitality operations.
Pham leads patient and family experience,…
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Kendal Harris
Chief Experience Officer at Desert Financial Credit Union
Scottsdale, United States
Focus area:
#Member experience#Digital transformation#Contact centers#Service operations
Kendal Harris is chief experience officer at Desert Financial Credit Union, bringing nearly three decades of credit union experience to member experience, operations, and transformation.
Harris leads member-experience strategy across branches, the…
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Sean Agustin
Chief Experience Officer at America's Credit Union
Lacey, United States
Focus area:
#Member experience#Service delivery#Financial services#Experience strategy
Sean Agustin is chief experience officer at America's Credit Union, bringing more than 19 years in commercial banking and financial services to enterprise experience and operations leadership.
Agustin leads experience strategy across…
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Alfredo Chang
Chief Experience Officer at ApartmentSEO
Chicago, United States
Focus area:
#Client experience#Multifamily operations#Customer partnerships#Service strategy
Alfredo Chang is chief experience officer at ApartmentSEO, bringing more than 20 years of multifamily operations experience across Greystar, Lennar, and Blackstone to client experience.
Chang applies an operator's perspective to client…
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Mike Urrutia
EVP & Chief Experience Officer at GM Financial
Fort Worth, United States
Focus area:
#Customer experience#Dealer experience#Financial services#Service operations
Mike Urrutia is executive vice president and chief experience officer at GM Financial, where a career of more than three decades spans dealer services, operations, sales, credit, and funding.
Urrutia's long operating…
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Tara Brady
SVP & Chief Experience Officer at Provident Bank
United States
Focus area:
#Customer experience#Employee experience#Brand strategy#Banking CX
Tara Brady is senior vice president and chief experience officer at Provident Bank, where she leads customer experience and marketing strategy after more than 20 years working across CX and banking.
Brady's…
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Ross Talbert
Chief Experience Officer at Campus Federal Credit Union
United States
Focus area:
#Member experience#Branch operations#Service culture#Credit union strategy
Ross Talbert is chief experience officer at Campus Federal Credit Union, bringing more than 17 years in member experience, operations, lending, payments, marketing, and strategic growth.
Talbert leads member-experience strategy, branch operations,…
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Scott Mulkins
Chief Experience Officer at Rogue Credit Union
Medford, United States
Focus area:
#Member experience#Digital experience#Customer analytics#Service operations
Scott Mulkins is chief experience officer at Rogue Credit Union, where he moved into the executive role after leading analytics, business intelligence, enterprise risk, and operational work.
Mulkins oversees digital experience, marketing,…
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Selection Methodology
I selected the leaders on this list based on their relevance, demonstrated expertise and impact, professional credibility, and ongoing contributions to the field.
I looked for evidence such as leading meaningful initiatives, delivering notable results, developing influential ideas or practices, publishing research or educational resources, speaking, teaching, and contributing to the broader customer experience field.
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