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Reseña de Ringover: ventajas, desventajas, funciones y precios

Ringover is a CRM call center software built for sales and support teams that handle high call volumes and need voice, SMS, and video calling connected directly to their CRM. I'd mainly consider it over Aircall if native CRM integrations and built-in SMS are priorities for your team, since Ringover includes both without requiring extra add-ons or workarounds.

Ringover Evaluation Summary

Ringover manages calls, routing, and customer interactions within a unified CRM hub.
Customer Rating
4.7 /5
Pricing
  • From $15/user/month (billed annually)
  • 7-day free trial + free demo available

Por qué confiar en nuestras recomendaciones de software

Ringover Overview

In my opinion, Ringover is a strong contender in the call center software arena. It excels in user-friendliness and reliable customer support, making it an excellent choice for teams that value smooth, effortless communication. 

Ringover delivers strong value for the price, offering reliable performance and responsive support. However, its onboarding experience could be more streamlined for new users. If your team prioritizes high call quality and attentive assistance, Ringover is a solid option. That said, businesses requiring a wide range of integrations may find it to be too basic compared to more comprehensive alternatives. Overall though, it’s a dependable choice for small to mid-sized teams seeking efficiency and reliability.

Core Features

Unlimited VoIP Calling

With Ringover, your team can make unlimited business calls to over 80 destinations without worrying about additional costs. This feature is essential for businesses with a global reach, allowing for consistent interaction with clients worldwide.

Local Numbers

You can obtain free local numbers from more than 65 countries, helping your business establish a local presence and build trust with customers in different regions. This feature is particularly valuable for companies looking to expand their market reach.

Multi-Communication Modes

Ringover supports HD video calls, SMS, faxes, and voicemail to email, allowing your team to communicate through the most effective channel for each situation. This flexibility allows your team to maintain clear and efficient communication with both clients and colleagues.

Advanced Call Management

Features like IVR, call routing, and a power dialer help your team handle calls efficiently, reducing wait times and improving the overall customer experience. These tools help streamline call management, making it easier for your team to focus on delivering excellent service.

Real-Time Analytics

The software provides insights into call performance, helping you track key metrics and refine your strategies for better results. By understanding call data, your team can make informed decisions to enhance productivity and improve team performance. .

Coaching and Monitoring Tools

Features like call recordings, live coaching, and performance tracking make it easier to train your team and keep service levels high. These tools are incredibly helpful for ongoing improvement and making sure quality stays consistent.

Ease of Use

Ringover stands out for its intuitive user interface and straightforward navigation. You can quickly access features through its well-organized dashboard, making it easy for your team to manage calls and track performance. User reviews highlight its simplicity in setup and daily use, which reduces the learning curve for new users. Unlike more complex systems, Ringover's functionality is clear and accessible, enabling you to focus on improving customer interactions without getting bogged down by complicated processes.

Integrations

Ringover integrates with Salesforce, HubSpot, Bullhorn, Avionté, Google Workspace, Microsoft Dynamics, Slack, Zoom, Monday.com, and Zendesk. Ringover also has an API and webhooks, allowing businesses to create customized workflows and integrate their existing technology stack.

Ringover Specs

  • API
  • Call Disposition
  • Call Recording
  • Call Tracking
  • Click-to-Dial
  • Custom Data Forms
  • External Integrations
  • Multi-User
  • Notifications
  • Scheduling

Ringover FAQs