Reseña de Ringover: ventajas, desventajas, funciones y precios
Ringover destaca por su interfaz fácil de usar y su integración fiable con CRM, lo que lo convierte en una opción excelente para los equipos que buscan una gestión eficiente de las llamadas.
Revisamos las herramientas de manera independiente, y las comisiones ayudan a financiar nuestras pruebas. Consulta nuestra política de transparencia, nuestra metodología o sugiere una herramienta.
Ringover is a CRM call center software built for sales and support teams that handle high call volumes and need voice, SMS, and video calling connected directly to their CRM. I'd mainly consider it over Aircall if native CRM integrations and built-in SMS are priorities for your team, since Ringover includes both without requiring extra add-ons or workarounds.
Ringover Evaluation Summary
4.7/5
- From $15/user/month (billed annually)
- 7-day free trial + free demo available
Por qué confiar en nuestras recomendaciones de software
6,700+
Reviews
20
Industry experts
16+
Evaluation factors
14
Years
Nuestro equipo lleva probando y evaluando software desde 2012. Como líderes de CX, sabemos lo difícil —y lo importante— que es elegir el software adecuado.
Para esta guía, evaluamos las herramientas mediante pruebas prácticas e investigación independiente, puntuando las herramientas según nuestros criterios de selección.
Nuestras reseñas reflejan nuestro criterio editorial humano, no un discurso de ventas.
Gui DrusinaCreative Director
Tim FisherVP of AI
Ringover Overview
In my opinion, Ringover is a strong contender in the call center software arena. It excels in user-friendliness and reliable customer support, making it an excellent choice for teams that value smooth, effortless communication.
Ringover delivers strong value for the price, offering reliable performance and responsive support. However, its onboarding experience could be more streamlined for new users. If your team prioritizes high call quality and attentive assistance, Ringover is a solid option. That said, businesses requiring a wide range of integrations may find it to be too basic compared to more comprehensive alternatives. Overall though, it’s a dependable choice for small to mid-sized teams seeking efficiency and reliability.
Pros
- Strong call quality with reliable VoIP performance.
- Smooth CRM and tool integrations that enhance workflow.
- Easy setup and intuitive interface for fast onboarding.
Cons
- Advanced features and integrations may require costly add-ons.
- Occasional connectivity issues and technical glitches.
- Some users find number availability and plan limits restrictive.
Is Ringover Right For Your Needs?
Who Would be a Good Fit for Ringover?
If your team deals with high volumes of customer interactions, Ringover could be a great fit. It's particularly beneficial for customer service departments due to its key features like call recording, automatic call distribution, and real-time analytics. These tools make it easier for teams to handle calls smoothly and understand how they’re performing, which ultimately leads to happier customers.
- Customer SupportRingover excels in customer support with call recording and real-time analytics, helping your team handle inquiries efficiently.
- Sales TeamsSales teams benefit from automatic call distribution, which streamlines the process of reaching potential clients quickly.
- Small BusinessesFor small businesses, Ringover offers a cost-effective business phone system with features like multiple phone lines, call forwarding, SMS messages, and contact management.
- Remote WorkforcesRemote teams can leverage Ringover's cloud-based capabilities to maintain consistent communication across various locations.
- Tech StartupsTech startups can use Ringover's advanced analytics to gain insights into customer interactions and improve service delivery.
- International CompaniesWith international number support, Ringover is ideal for companies operating in multiple countries.
Who Would be a Bad Fit for Ringover?
If your team relies heavily on more advanced analytics or customized reporting, Ringover might not meet your needs. Its basic reporting features could be limiting, especially if you're in an industry that requires in-depth data analysis to drive decisions. Additionally, if you operate in a sector with highly specialized communication needs, such as telehealth or legal services, ringover's standard feature set may not cover the specific functionalities you’re looking for.
- Large EnterprisesRingover's feature set might not scale well for large enterprises requiring complex integrations and custom solutions.
- Financial ServicesIf your work involves compliance-heavy communication, Ringover's standard security features may fall short.
- Healthcare ProvidersRingover lacks specific healthcare communication compliance and integrations needed for regulations like HIPAA.
- Sales Teams Needing CRM IntegrationsRingover may not offer full integration with all CRM systems, limiting sales efficiency.
- Tech Companies Needing API AccessIf your team needs extensive API access for custom development, Ringover's API capabilities may be too limited.
- Customer Support Departments Requiring Advanced IVRRingover's IVR capabilities may not be robust enough for support teams needing intricate call routing.
Core Features
Unlimited VoIP Calling
With Ringover, your team can make unlimited business calls to over 80 destinations without worrying about additional costs. This feature is essential for businesses with a global reach, allowing for consistent interaction with clients worldwide.
Local Numbers
You can obtain free local numbers from more than 65 countries, helping your business establish a local presence and build trust with customers in different regions. This feature is particularly valuable for companies looking to expand their market reach.
Multi-Communication Modes
Ringover supports HD video calls, SMS, faxes, and voicemail to email, allowing your team to communicate through the most effective channel for each situation. This flexibility allows your team to maintain clear and efficient communication with both clients and colleagues.
Advanced Call Management
Features like IVR, call routing, and a power dialer help your team handle calls efficiently, reducing wait times and improving the overall customer experience. These tools help streamline call management, making it easier for your team to focus on delivering excellent service.
Real-Time Analytics
The software provides insights into call performance, helping you track key metrics and refine your strategies for better results. By understanding call data, your team can make informed decisions to enhance productivity and improve team performance. .
Coaching and Monitoring Tools
Features like call recordings, live coaching, and performance tracking make it easier to train your team and keep service levels high. These tools are incredibly helpful for ongoing improvement and making sure quality stays consistent.
Ease of Use
Ringover stands out for its intuitive user interface and straightforward navigation. You can quickly access features through its well-organized dashboard, making it easy for your team to manage calls and track performance. User reviews highlight its simplicity in setup and daily use, which reduces the learning curve for new users. Unlike more complex systems, Ringover's functionality is clear and accessible, enabling you to focus on improving customer interactions without getting bogged down by complicated processes.
Integrations
Ringover integrates with Salesforce, HubSpot, Bullhorn, Avionté, Google Workspace, Microsoft Dynamics, Slack, Zoom, Monday.com, and Zendesk. Ringover also has an API and webhooks, allowing businesses to create customized workflows and integrate their existing technology stack.
Ringover Specs
- API: Yes
- Call Disposition: Yes
- Call Recording: Yes
- Call Tracking: Yes
- Click-to-Dial: Yes
- Custom Data Forms: No
- External Integrations: Yes
- Multi-User: Yes
- Notifications: Yes
- Scheduling: Yes
