Avis Ringover : avantages, inconvénients, fonctionnalités et tarifs

Ringover se distingue par son interface conviviale et son intégration CRM fiable, ce qui en fait un choix privilégié pour les équipes à la recherche d'une gestion efficace des appels.

Visit Website
By Tim Fisher

Nous évaluons les outils indépendamment ; les commissions aident à financer nos tests. Consultez notre politique de transparence et notre méthodologie.

Ringover is a CRM call center software built for sales and support teams that handle high call volumes and need voice, SMS, and video calling connected directly to their CRM. I'd mainly consider it over Aircall if native CRM integrations and built-in SMS are priorities for your team, since Ringover includes both without requiring extra add-ons or workarounds.

Ringover Evaluation Summary

Ringover manages calls, routing, and customer interactions within a unified CRM hub.
Customer rating

4.7/5

Pricing
  • From $15/user/month (billed annually)
  • 7-day free trial + free demo available

Pourquoi faire confiance à nos recommandations de logiciels

6,700+

Reviews

20

Industry experts

16+

Evaluation factors

14

Years

Notre équipe teste et évalue des logiciels depuis 2012. En tant que leaders CX nous-mêmes, nous savons à quel point il est difficile — et important — de choisir le bon logiciel.

Pour ce guide, nous avons évalué les outils grâce à des tests pratiques et une recherche indépendante, en notant les outils selon nos critères de sélection.

Nos avis reflètent notre jugement éditorial humain, et non un argumentaire de vente.

Ringover Overview

In my opinion, Ringover is a strong contender in the call center software arena. It excels in user-friendliness and reliable customer support, making it an excellent choice for teams that value smooth, effortless communication. 

Ringover delivers strong value for the price, offering reliable performance and responsive support. However, its onboarding experience could be more streamlined for new users. If your team prioritizes high call quality and attentive assistance, Ringover is a solid option. That said, businesses requiring a wide range of integrations may find it to be too basic compared to more comprehensive alternatives. Overall though, it’s a dependable choice for small to mid-sized teams seeking efficiency and reliability.

Pros

  • Strong call quality with reliable VoIP performance.
  • Smooth CRM and tool integrations that enhance workflow.
  • Easy setup and intuitive interface for fast onboarding.

Cons

  • Advanced features and integrations may require costly add-ons.
  • Occasional connectivity issues and technical glitches.
  • Some users find number availability and plan limits restrictive.

Is Ringover Right For Your Needs?

Who Would be a Good Fit for Ringover?

If your team deals with high volumes of customer interactions, Ringover could be a great fit. It's particularly beneficial for customer service departments due to its key features like call recording, automatic call distribution, and real-time analytics. These tools make it easier for teams to handle calls smoothly and understand how they’re performing, which ultimately leads to happier customers.

  • Customer Support
    Ringover excels in customer support with call recording and real-time analytics, helping your team handle inquiries efficiently.
  • Sales Teams
    Sales teams benefit from automatic call distribution, which streamlines the process of reaching potential clients quickly.
  • Small Businesses
    For small businesses, Ringover offers a cost-effective business phone system with features like multiple phone lines, call forwarding, SMS messages, and contact management.
  • Remote Workforces
    Remote teams can leverage Ringover's cloud-based capabilities to maintain consistent communication across various locations.
  • Tech Startups
    Tech startups can use Ringover's advanced analytics to gain insights into customer interactions and improve service delivery.
  • International Companies
    With international number support, Ringover is ideal for companies operating in multiple countries.

Who Would be a Bad Fit for Ringover?

If your team relies heavily on more advanced analytics or customized reporting, Ringover might not meet your needs. Its basic reporting features could be limiting, especially if you're in an industry that requires in-depth data analysis to drive decisions. Additionally, if you operate in a sector with highly specialized communication needs, such as telehealth or legal services, ringover's standard feature set may not cover the specific functionalities you’re looking for.

  • Large Enterprises
    Ringover's feature set might not scale well for large enterprises requiring complex integrations and custom solutions.
  • Financial Services
    If your work involves compliance-heavy communication, Ringover's standard security features may fall short.
  • Healthcare Providers
    Ringover lacks specific healthcare communication compliance and integrations needed for regulations like HIPAA.
  • Sales Teams Needing CRM Integrations
    Ringover may not offer full integration with all CRM systems, limiting sales efficiency.
  • Tech Companies Needing API Access
    If your team needs extensive API access for custom development, Ringover's API capabilities may be too limited.
  • Customer Support Departments Requiring Advanced IVR
    Ringover's IVR capabilities may not be robust enough for support teams needing intricate call routing.

Comment nous testons et évaluons les outils

Nous avons passé des années à bâtir, affiner et améliorer notre système de test et de notation des logiciels. Notre grille d’évaluation est conçue pour saisir les subtilités des sélections logicielles et ce qui fait qu’un outil est efficace, en se concentrant sur les éléments essentiels du processus de décision. Vous trouverez ci-dessous le détail de notre méthodologie d’évaluation et de notation selon sept critères. Cela nous permet de fournir une évaluation impartiale des logiciels basée sur les fonctionnalités principales, les options uniques, la facilité d’utilisation, l’intégration, la prise en main, l’assistance, les avis clients et le rapport qualité/prix.

Fonctionnalité principale (25% de la note totale)

Le point de départ de notre évaluation concerne toujours la fonctionnalité principale de l’outil. Possède-t-il les fonctions que l’on attend normalement, et ces fonctions sont-elles accessibles pour toutes les offres ? Nous attendons qu’un outil soit au niveau des capacités minimales de ses concurrents.

Fonctionnalités différenciantes (25% de la note totale)

Nous évaluons ici les fonctionnalités qui se distinguent de la fonction de base habituellement présente dans ce type de logiciel. Un score élevé récompense des fonctions spécialisées qui rendent le produit plus efficace ou unique et offrent une valeur ajoutée à l’utilisateur. Nous évaluons également la capacité à s’intégrer facilement avec d’autres solutions courantes, ce qui accroît l’intérêt et l’utilité de l’outil. Les logiciels qui proposent de nombreuses intégrations natives, des connexions tierces ou une API pour les intégrations personnalisées obtiennent une meilleure note.

Facilité d’utilisation (10% de la note totale)

Nous mesurons la rapidité et la simplicité pour effectuer les tâches clés avec l’outil. On valorise le design intuitif, les applications mobiles, les templates préconçus et la capacité à simplifier les tâches complexes.

Accompagnement à la prise en main (10% de la note totale)

L’adoption rapide est essentielle. Nous examinons donc la facilité pour un nouvel utilisateur à prendre l’outil en main avec peu de formation. Nous vérifions la rapidité d’installation et d’utilisation sans expérience préalable. Les meilleurs logiciels exigent peu ou pas de support pour démarrer.

Assistance (10% de la note totale)

Nous évaluons la réactivité et la facilité d’obtenir de l’aide par téléphone, chat ou base de connaissances. Les outils offrant un support humain en temps réel ont le meilleur score ; les chatbots sont moins bien valorisés.

Avis clients (10% de la note totale)

En plus de notre expertises, nous prenons en compte le score NPS (Net Promoter Score) accordé par les utilisateurs actuels et passés. Nous analysons la probabilité qu’ils réutilisent l’outil. Les outils à score élevé possèdent un excellent NPS utilisateur.

Rapport qualité/prix (10% de la note totale)

Après examen des autres critères, nous considérons le prix moyen des offres principales par rapport aux fonctionnalités essentielles évaluées. Les solutions offrant plus pour un prix inférieur obtiennent un meilleur score.

Core Features

Unlimited VoIP Calling

With Ringover, your team can make unlimited business calls to over 80 destinations without worrying about additional costs. This feature is essential for businesses with a global reach, allowing for consistent interaction with clients worldwide.

Local Numbers

You can obtain free local numbers from more than 65 countries, helping your business establish a local presence and build trust with customers in different regions. This feature is particularly valuable for companies looking to expand their market reach.

Multi-Communication Modes

Ringover supports HD video calls, SMS, faxes, and voicemail to email, allowing your team to communicate through the most effective channel for each situation. This flexibility allows your team to maintain clear and efficient communication with both clients and colleagues.

Advanced Call Management

Features like IVR, call routing, and a power dialer help your team handle calls efficiently, reducing wait times and improving the overall customer experience. These tools help streamline call management, making it easier for your team to focus on delivering excellent service.

Real-Time Analytics

The software provides insights into call performance, helping you track key metrics and refine your strategies for better results. By understanding call data, your team can make informed decisions to enhance productivity and improve team performance. .

Coaching and Monitoring Tools

Features like call recordings, live coaching, and performance tracking make it easier to train your team and keep service levels high. These tools are incredibly helpful for ongoing improvement and making sure quality stays consistent.

Ringover screenshot
Make unlimited global business calls without extra charges.

Ease of Use

Ringover stands out for its intuitive user interface and straightforward navigation. You can quickly access features through its well-organized dashboard, making it easy for your team to manage calls and track performance. User reviews highlight its simplicity in setup and daily use, which reduces the learning curve for new users. Unlike more complex systems, Ringover's functionality is clear and accessible, enabling you to focus on improving customer interactions without getting bogged down by complicated processes.

Ringover screenshot
Offers an intuitive interface that simplifies call management and daily workflows.

Integrations

Ringover integrates with Salesforce, HubSpot, Bullhorn, Avionté, Google Workspace, Microsoft Dynamics, Slack, Zoom, Monday.com, and Zendesk. Ringover also has an API and webhooks, allowing businesses to create customized workflows and integrate their existing technology stack.

Ringover screenshot
Integrates with major CRMs and tools, plus API and webhooks for custom workflows.

Ringover Specs

  • API: Yes
  • Call Disposition: Yes
  • Call Recording: Yes
  • Call Tracking: Yes
  • Click-to-Dial: Yes
  • Custom Data Forms: No
  • External Integrations: Yes
  • Multi-User: Yes
  • Notifications: Yes
  • Scheduling: Yes

Alternatives to Ringover

Ringover guides

Ringover FAQs