Avis Thryv : Avantages, Inconvénients, Fonctionnalités et Tarifs
Thryv is an all-in-one customer communications management software designed for small business owners who want to improve their online presence while managing customer interactions and service delivery. Often positioned as a modern alternative to tools such as Yellow Pages or a traditional phone book, Thryv helps businesses handle customer communication, scheduling, and client services more efficiently. It's ideal for small businesses such as salons, repair shops, and clinics looking to manage their digital footprint and search engine visibility. Thryv offers intuitive tools that streamline workflows and centralize operations in one marketing center.
The software addresses scheduling, social media, and communication challenges for small business teams by combining CRM, social media management, and automation features. In this article, I'll cover Thryv's functionality, pros and cons, use cases, and pricing, so you can decide whether it aligns with your customer service needs and goals.
Thryv Evaluation Summary
- From $255/month
- Free demo available
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Thryv Overview
In my opinion, Thryv stands out for small businesses needing a straightforward business management and customer relationship platform. Its standout features, including appointment scheduling, marketing automation, and CRM integration, make it a strong contender for service-based industries such as salons and clinics. Thryv reviews often highlight its ability to streamline operations, though some mention pricing concerns. While onboarding and optimization could be smoother, Thryv excels at consolidating tools that previously required multiple providers. If you're seeking an all-in-one solution to improve online reputation, customer reviews, and lead handling, Thryv software is worth considering despite its higher cost.
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Thryv's appointment scheduling feature helps your team manage bookings and phone calls efficiently.
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The CRM tool supports long-term customer relationship tracking and client portal access.
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Its user-friendly interface makes it simple for your team to navigate and use.
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SupportYourApp
Visit WebsiteThis is an aggregated rating for this tool including ratings from Crozdesk users and ratings from other sites.4.7 -
Tidio
Visit WebsiteThis is an aggregated rating for this tool including ratings from Crozdesk users and ratings from other sites.4.7 -
Freshdesk
Visit WebsiteThis is an aggregated rating for this tool including ratings from Crozdesk users and ratings from other sites.4.4
How We Test & Score Tools
We’ve spent years building, refining, and improving our software testing and scoring system. The rubric is designed to capture the nuances of software selection and what makes a tool effective, focusing on critical aspects of the decision-making process.
Below, you can see exactly how our testing and scoring works across seven criteria. It allows us to provide an unbiased evaluation of the software based on core functionality, standout features, ease of use, onboarding, customer support, integrations, customer reviews, and value for money.
Core Functionality (25% of final scoring)
The starting point of our evaluation is always the core functionality of the tool. Does it have the basic features and functions that a user would expect to see? Are any of those core features locked to higher-tiered pricing plans? At its core, we expect a tool to stand up against the baseline capabilities of its competitors.
Standout Features (25% of final scoring)
Next, we evaluate uncommon standout features that go above and beyond the core functionality typically found in tools of its kind. A high score reflects specialized or unique features that make the product faster, more efficient, or offer additional value to the user.
We also evaluate how easy it is to integrate with other tools typically found in the tech stack to expand the functionality and utility of the software. Tools offering plentiful native integrations, 3rd party connections, and API access to build custom integrations score best.
Ease of Use (10% of final scoring)
We consider how quick and easy it is to execute the tasks defined in the core functionality using the tool. High scoring software is well designed, intuitive to use, offers mobile apps, provides templates, and makes relatively complex tasks seem simple.
Onboarding (10% of final scoring)
We know how important rapid team adoption is for a new platform, so we evaluate how easy it is to learn and use a tool with minimal training. We evaluate how quickly a team member can get set up and start using the tool with no experience. High scoring solutions indicate little or no support is required.
Customer Support (10% of final scoring)
We review how quick and easy it is to get unstuck and find help by phone, live chat, or knowledge base. Tools and companies that provide real-time support score best, while chatbots score worst.
Customer Reviews (10% of final scoring)
Beyond our own testing and evaluation, we consider the net promoter score from current and past customers. We review their likelihood, given the option, to choose the tool again for the core functionality. A high scoring software reflects a high net promoter score from current or past customers.
Value for Money (10% of final scoring)
Lastly, in consideration of all the other criteria, we review the average price of entry level plans against the core features and consider the value of the other evaluation criteria. Software that delivers more, for less, will score higher.
Core Features
Appointment Scheduling: This function allows your team to set up and manage bookings efficiently, ensuring no double bookings or missed appointments. It stands out by simplifying the process with automated reminders and notifications for both you and your clients.
Customer Relationship Management (CRM): Thryv's CRM centralizes customer communication history, data, and interactions, enhancing your team's ability to deliver personalized service.
Invoicing and Payments: You can easily generate invoices and accept payments via credit card, ThryvPay, and other supported options, simplifying your financial workflow.
Online Presence Management: Manage your business's listings, Yelp, and online reputation from one place to ensure consistent and accurate information. This helps boost your visibility across multiple platforms.
Communication Tools: Thryv offers email and text communication options, allowing your team to engage with clients through their preferred channels. It's effective for sending updates and promotions.
Document Storage: Thryv's secure document storage keeps files organized and easily retrievable.
Ease of Use
Thryv is designed for small business owners without technical backgrounds. The straightforward interface allows you to access core features such as appointment scheduling and CRM without a steep learning curve. Users appreciate the intuitive layout, which simplifies day-to-day operations and reduces training time. Compared to other software, Thryv offers a more accessible experience, ensuring your team can focus on customer interactions rather than grappling with complicated tools.
Integrations
Thryv integrates with QuickBooks Online, Xero, Mailchimp, Constant Contact, Google Sheets, Shopify, Ring Central, Typeform, and Twilio.
It also offers an API for custom integrations and connects with third-party integration tools like Zapier.
Thryv Specs
- Analytics
- API
- Calendar Management
- Chat
- Click-to-Dial
- CRM Integration
- Customer Management
- Customer Service
- Dashboard
- Dashboards
- Data Export
- Data Import
- Data Visualization
- External Integrations
- Feedback Management
- Knowledge Base
- Lead Management
- Lead Scoring
- Multi-Source Feedback
- Multi-User
- Net Promoter Score
- Notifications
- Omnichannel Referrals
- Online Surveys
- Review Moderation
- Scheduling
- Sentiment Analysis
- Social Media Monitoring
