Recensione di Talkwalker: vantaggi, svantaggi, funzionalità e prezzi

Talkwalker employs extensive security measures to protect your data. This includes data encryption both at rest and in transit, regular security audits, and adherence to industry standards. They conduct annual SOC 2 Type II audits and utilize multi-factor authentication for enhanced security. Access to customer information is restricted to authorized personnel, and comprehensive logging and intrusion detection help monitor unauthorized access.

Talkwalker is committed to GDPR compliance for European customers using the social listening platform. They ensure that personal data processing aligns with GDPR standards, including secure data handling and protection. While Talkwalker processes publicly available social media data for consumer intelligence purposes, they provide mechanisms for customers to download data through the API and CSV exports, supported by contractual clauses for compliance. For detailed inquiries, their Data Protection Officer is available for assistance.

Yes, Talkwalker offers real-time insights that help you better understand user experience, sentiment analysis, and emerging trends through Talkwalker Alerts and notifications. By integrating social listening across social networks, forums, reviews, surveys, and owned data, Talkwalker provides comprehensive customer intelligence through customizable dashboards and widgets. This allows you to make informed decisions and improve customer satisfaction.

Talkwalker encrypts customer data both at rest and in transit using secure protocols to protect social media analytics, consumer intelligence, and sentiment analysis information. This ensures that your information, including dashboards, Boolean queries, and API data, remains confidential and protected from unauthorized access. Their encryption practices are part of a broader commitment to maintaining data security and integrity across the social listening platform.

Talkwalker implements strict access controls with granular permissions to ensure that only authorized personnel can access customer data and platform features including dashboards, analytics tools, and API endpoints to ensure that only authorized personnel can access customer data. They follow the principle of least privilege and conduct regular access reviews. Access is managed through secure onboarding and off-boarding processes, and multi-factor authentication is required for added security.

Talkwalker has robust disaster recovery procedures in place to protect your social listening data, dashboards, analytics, and consumer intelligence assets. They ensure redundant storage of customer data and conduct nightly backups of platform configurations, Boolean queries, widgets, and historical social media analytics. Recovery procedures are tested regularly to guarantee data availability and integrity in the event of a disaster.

Yes, Talkwalker's security practices align with ISO/IEC 27001 standards. They follow stringent security policies, including secure password management, encryption protocols, and regular compliance testing. This alignment demonstrates their commitment to maintaining a secure environment for their services.

Talkwalker has established procedures for responding to security incidents affecting the social listening platform, consumer intelligence data, or social media monitoring capabilities. They have a dedicated incident management team that handles security breaches and notifies affected customers promptly. This ensures that any potential threats are addressed swiftly to protect your data and maintain trust.