10 melhores alternativas ao Kayako para apoio ao cliente em 2026

Análises das melhores alternativas ao Kayako

1. 

   1

   Chatbase

   Best with multilingual AI support

   • 7-day free trial + free plan + free demo available
   • From $32/month (billed annually)

   Visit Website

   Customer Rating:4.4/5This rating combines scores from multiple user review sites to reflect overall customer sentiment about the product.

   

   Chatbase is an AI chatbot platform designed for teams that want to automate customer conversations without sacrificing customization or control. If you’re looking for a Kayako alternative that brings AI-driven chat to your support channels, Chatbase helps you deliver fast, consistent answers while keeping your brand’s voice front and center.

   Who Is Chatbase Best For?

   Support teams serving multilingual customer bases across regions.

   Why Chatbase Is a Good Kayako alternatives

   I picked Chatbase because it lets my team support customers in multiple languages without extra manual setup. The AI automatically detects and responds in the customer’s language, which is a huge advantage for global support. I appreciate being able to train the chatbot on multilingual content sources. In practice, that means we can deliver consistent, localized answers to users no matter where they’re reaching out from.

   Chatbase Key Features

   • Whitelabel chat widget: Customize the widget’s appearance to match your brand.
   • No-code chatbot builder: Build and deploy chatbots without writing code.
   • Advanced data privacy controls: Set granular permissions and manage user data securely.
   • API for custom integrations: Connect Chatbase to your existing tools and workflows.

   Chatbase Integrations

   Integrations include Zendesk, Notion, Slack, Stripe, Salesforce, Cal.com, Calendly, WhatsApp, Messenger, and Make. An API is also available for custom integrations.

   Pros and Cons

   Pros:

   • Integrates with Zendesk, Slack, and WhatsApp
   • Advanced data privacy and security controls
   • No-code builder for fast chatbot deployment

   Cons:

   • No live agent handoff within the widget
   • Fewer native integrations than larger platforms
   Learn more about Chatbase:

   • Check out Chatbase on their website
2. 

   2

   Supportbench

   Best for B2B SaaS focus

   • Free demo available
   • From $32/user/month (billed annually)

   Visit Website

   Customer Rating:4.9/5This rating combines scores from multiple user review sites to reflect overall customer sentiment about the product.

   

   Supportbench is a customer support solution tailored for B2B SaaS companies, focusing on delivering high-quality service and customer retention. It's ideal for businesses that require a comprehensive support system to manage complex client relationships.

   Why Supportbench is a good Kayako alternative: Supportbench offers features specifically designed for B2B SaaS environments, providing your team with tools to enhance customer interactions. Its customizable dashboards and reporting tools help you track key metrics and improve service quality. The platform's case management system allows you to prioritize and resolve issues efficiently. Supportbench also offers customer satisfaction surveys to gather feedback and make informed improvements.

   Standout features & integrations:

   Features include SLA management, customer portals, and knowledge base creation. SLA management helps your team meet service agreements consistently, while customer portals offer clients a personalized support experience. A knowledge base empowers customers to find answers on their own.

   Integrations include Salesforce, Slack, Jira, Microsoft Teams, Zapier, Google Workspace, HubSpot, Zendesk, Freshdesk, and ServiceNow.

   Pros and Cons

   Pros:

   • Supports customer satisfaction surveys
   • Detailed reporting tools
   • Strong case management
   • Customizable dashboards
   • Tailored for B2B SaaS companies

   Cons:

   • Occasional feature updates needed
   • Basic offline capabilities
   • Limited mobile app features
   • Complex for small teams
   • Requires initial configuration
   Learn more about Supportbench:

   • Check out Supportbench on their website
3. 

   3

   Crisp

   Best for AI-powered messaging

   • 14-day free trial + free plan available
   • From $45/month

   Visit Website

   Customer Rating:4.5/5This rating combines scores from multiple user review sites to reflect overall customer sentiment about the product.

   

   Crisp is a customer service platform focused on real-time messaging and communication. It's designed for businesses aiming to enhance customer interaction and support experience.

   Why Crisp is a good Kayako alternative: Crisp excels in AI-powered messaging, offering chatbots that help your team manage customer inquiries efficiently. This feature allows you to automate replies and reduce response times. The platform supports multi-channel messaging, keeping all your customer interactions in one place. Crisp's user-friendly interface makes it easy for your team to adopt and start using quickly.

   Standout features & integrations:

   Features include video calls, co-browsing, and shared inboxes. Video calls provide face-to-face support for a more personal customer experience, while co-browsing allows real-time guidance on your website. Shared inboxes enhance team collaboration on customer queries.

   Integrations include Slack, WordPress, Shopify, Magento, Facebook Messenger, WhatsApp, Instagram, Line, Telegram, and Twilio.

   Pros and Cons

   Pros:

   • Quick implementation
   • Real-time communication
   • Easy to use interface
   • Multi-channel messaging
   • AI-powered chatbots

   Cons:

   • Occasional feature updates needed
   • Limited offline support
   • Requires learning AI setup
   • Basic customization options
   • Limited advanced analytics
   Learn more about Crisp:

   • Check out Crisp on their website
   • Read my in-depth review of Crisp
4. 

   4

   HappyFox

   Best for task automation

   • 14-day free trial
   • From $24/user/month (billed annually)

   Visit Website

   Customer Rating:4.5/5This rating combines scores from multiple user review sites to reflect overall customer sentiment about the product.

   

   HappyFox is a comprehensive help desk software designed for businesses seeking to enhance customer service and internal support operations. It's mainly used in the education, healthcare, and retail industries to help companies streamline their support processes and improve response times.

   Why HappyFox is a good Kayako alternative: HappyFox excels in task automation, allowing your team to automate repetitive processes and focus on more complex customer issues. Features like smart rules and canned actions also reduce manual work and improve efficiency. The platform's robust ticketing system includes options for merging, bulk updates, and private notes, ensuring your team can collaborate effectively. Additionally, HappyFox provides a knowledge base for self-service, helping customers find answers independently and reducing the load on your support team.

   Standout features & integrations:

   Features include SLA management, live chat, and customizable ticket forms. SLA management tracks response times to ensure service commitments are met, while live chat enables real-time customer interactions for better support. Customizable ticket forms let you adapt the system to your specific needs.

   Integrations include Salesforce, Microsoft Teams, Slack, Jira, QuickBooks, Shopify, Zapier, Google Workspace, Zoho CRM, and Trello.

   Pros and Cons

   Pros:

   • Extensive reporting capabilities
   • Supports multiple industries
   • Customizable user interfaces
   • Comprehensive ticketing system
   • Strong task automation features

   Cons:

   • Occasional updates required
   • Basic mobile app features
   • May need customization for complex needs
   • Limited offline functionality
   • Requires initial setup effort
   Learn more about HappyFox:

   • Check out HappyFox on their website
   • Read my in-depth review of HappyFox
   • Explore best alternatives to HappyFox
5. 

   5

   Vtiger

   Best for all-in-one CRM

   • 15-day free trial + free demo available
   • From $12/user/month (billed annually)

   Visit Website

   Customer Rating:4.3/5This rating combines scores from multiple user review sites to reflect overall customer sentiment about the product.

   

   Vtiger is a comprehensive CRM and help desk software designed to integrate customer support with sales and marketing operations. It's primarily used by small to medium-sized businesses that seek to unify their customer-facing functions.

   Why Vtiger is a good Kayako alternative: Vtiger offers an all-in-one CRM solution, combining customer support with sales and marketing tools in one platform. This integration helps your team manage customer relationships more effectively and provides a holistic view of interactions. Features like ticket management and automated workflows ensure efficient handling of customer inquiries. The platform's reporting tools offer insights into team performance and customer satisfaction.

   Standout features & integrations:

   Features include lead scoring, email marketing, and project management. Lead scoring helps you prioritize prospects based on potential value, while email marketing enables targeted customer communication. Project management tools support team collaboration on customer-related projects.

   Integrations include Google Workspace, Microsoft 365, Mailchimp, QuickBooks, Xero, Shopify, Zapier, Twilio, Slack, and DocuSign.

   Pros and Cons

   Pros:

   • Scalable for business growth
   • Supports sales and marketing
   • Extensive reporting tools
   • Customizable dashboards
   • Unified CRM and helpdesk

   Cons:

   • Occasional system lag
   • Basic mobile app features
   • Limited offline access
   • Requires CRM knowledge
   • Complex initial setup
   Learn more about Vtiger:

   • Check out Vtiger on their website
   • Read my in-depth review of Vtiger
6. 

   6

   Chatwoot

   Best for omnichannel support

   • 15-day free trial + free plan available
   • From $19/agent/month (billed annually)

   Visit Website

   Customer Rating:3.9/5This rating combines scores from multiple user review sites to reflect overall customer sentiment about the product.

   

   Chatwoot is an open-source customer service platform with a cloud-based self-hosting option, so you can keep your customer data secure. It is designed to help your team efficiently manage conversations across multiple channels. It's ideal for businesses looking to centralize their customer interactions and improve response times.

   Why Chatwoot is a good Kayako alternative: Chatwoot offers omnichannel support, allowing you to handle customer interactions from email, live chat, social media, and more, in one place. This feature is particularly beneficial for teams that manage a high volume of customer inquiries across various platforms. The platform's ticketing system and real-time messaging capabilities further enhance your team's responsiveness. Chatwoot's customization options let you tailor the interface to fit your specific needs, ensuring a more personalized user experience.

   Standout features & integrations:

   Features include custom workflows, canned responses, and conversation labels. Custom workflows automate repetitive tasks, saving time, while canned responses enable quick replies to common queries. Conversation labels help organize interactions for easier issue tracking.

   Integrations include Slack, Facebook, Twitter, WhatsApp, Instagram, Telegram, Line, Twilio, Email, and API.

   Pros and Cons

   Pros:

   • Active developer community
   • Quick setup process
   • Open-source flexibility
   • Supports multiple communication channels
   • Customizable interface

   Cons:

   • Requires regular updates
   • Basic reporting features
   • Limited native integrations
   • Requires technical setup
   • Limited advanced analytics
   Learn more about Chatwoot:

   • Check out Chatwoot on their website
7. 

   7

   Hiver

   Best for Gmail integration

   • 7-day free trial
   • From $25/user/month (billed annually)

   Visit Website

   Customer Rating:5/5This rating combines scores from multiple user review sites to reflect overall customer sentiment about the product.

   

   Hiver is an email collaboration tool that transforms Gmail into a help desk solution for customer support teams. It's designed for businesses looking to manage customer emails efficiently within the familiar Gmail interface.

   Why Hiver is a good Kayako alternative: Hiver integrates directly with Gmail, allowing your team to manage support emails without leaving their inboxes. This integration helps streamline workflows and ensures that emails don't go unanswered. Features like shared inboxes and email delegation improve team collaboration and response times. Additionally, Hiver provides email tracking and analytics to help you monitor performance and customer satisfaction.

   Standout features & integrations:

   Features include collision alerts, email notes, and task assignments. Collision alerts prevent multiple team members from responding to the same email, while email notes allow internal comments for better communication. Task assignments help delegate emails to specific team members for follow-up.

   Integrations include Slack, Zapier, Salesforce, QuickBooks, Shopify, HubSpot, Trello, Asana, Jira, and Freshdesk.

   Pros and Cons

   Pros:

   • Customizable workflows
   • Real-time email tracking
   • Quick setup process
   • Efficient email delegation
   • Seamless Gmail integration

   Cons:

   • Occasional sync delays
   • Limited offline access
   • Requires Gmail familiarity
   • Basic mobile app
   • Limited advanced features
   Learn more about Hiver:

   • Check out Hiver on their website
8. 

   8

   Faveo

   Best for unlimited user access

   • Free plan + free trial available
   • From $849 (one time)

   Visit Website

   

   Faveo is a helpdesk ticketing system designed for businesses seeking efficient customer support management. It's mainly used by small to medium-sized enterprises looking to streamline their customer service operations.

   Why Faveo is a good Kayako alternative: Faveo offers unlimited user access, making it an attractive option for growing businesses. This gives you room to expand your team without worrying about additional user costs. The platform's ticket management system helps you organize and prioritize customer queries effectively. Faveo also provides customizable workflows, enhancing your team's efficiency and service quality.

   Standout features & integrations:

   Features include service-level agreement (SLA) management, knowledge base creation, and automated ticket assignment. SLA management tracks response times to help meet service commitments, while a knowledge base enables self-service support. Automated ticket assignment directs queries to the right team members for faster resolution.

   Integrations include Slack, WhatsApp, Facebook, Twitter, Instagram, FreshBooks, QuickBooks, WooCommerce, Magento, and WordPress.

   Pros and Cons

   Pros:

   • Open-source flexibility
   • Multi-language support
   • Scalable for growing businesses
   • Customizable workflows
   • Unlimited user access

   Cons:

   • Basic UI design
   • Occasional software updates needed
   • Requires technical knowledge
   • Limited advanced reporting
   • Initial setup complexity
   Learn more about Faveo:

   • Check out Faveo on their website
9. 

   9

   Desk365.io

   Best for unlimited user access

   • 21-day free trial + free demo available
   • From $12/user/month (billed annually)

   Visit Website

   

   Desk365.io is an AI-powered ticketing platform designed to enhance team productivity and customer service through automation. It's used by teams of all sizes to manage and resolve customer inquiries efficiently.

   Why Desk365.io is a good Kayako alternative: Desk365.io provides unlimited user access, making it ideal for startups and growing teams that need to expand without additional costs. Its AI agent learns from historical data to generate responses and create knowledge-base articles, streamlining your support operations. The platform's integration with Microsoft Teams allows for easy ticket management across channels. Customizable workflows and a unified inbox ensure that your team can handle requests efficiently and effectively.

   Standout features & integrations:

   Features include mobile responsiveness, multi-department access management, and service-level agreement monitoring. Mobile responsiveness enables ticket management on the go, while multi-department access management ensures teams handle specific inquiries efficiently. SLA monitoring helps maintain consistent customer service standards.

   Integrations include Microsoft Teams, Slack, Zapier, Google Workspace, FreshBooks, QuickBooks, Jira, Trello, Asana, and Zendesk.

   Pros and Cons

   Pros:

   • Rapid feature development
   • Easy integration with Microsoft Teams
   • Customizable workflows
   • AI-driven automation
   • Unlimited user access

   Cons:

   • Occasional updates needed
   • Basic mobile app features
   • Requires AI configuration
   • Limited advanced analytics
   • Initial setup complexity
   Learn more about Desk365.io:

   • Check out Desk365.io on their website
10. 

    10

    Enchant

    Best for task automation

    • 30-day free trial
    • From $20/user/month

    Visit Website

    

    Enchant is a customer support software designed to help teams manage customer inquiries efficiently. It's mainly used by small to medium-sized businesses looking to improve their support operations and response times.

    Why Enchant is a good Kayako alternative: Enchant excels in task automation, which helps your team reduce manual work and focus on more complex issues. You can set up automation rules with triggers and actions to streamline the support process. The platform also provides a shared inbox, ensuring that all team members have access to customer communications. Additionally, Enchant offers comprehensive reporting tools to help you analyze customer conversations, team performance and customer sentiment.

    Standout features & integrations:

    Features include collision detection, internal notes, and email templates. Collision detection prevents multiple team members from responding to the same ticket, while internal notes enable private team communication for seamless collaboration. Email templates ensure consistent and efficient customer communication.

    Integrations include Slack, Trello, GitHub, Shopify, WooCommerce, Mailchimp, Twitter, Facebook, Jira, and HubSpot.

    Pros and Cons

    Pros:

    • Easy to set up
    • Supports shared inbox
    • Customizable automation rules
    • Strong reporting tools
    • Efficient task automation

    Cons:

    • Limited offline access
    • Occasional system updates needed
    • Requires initial customization
    • Basic mobile app
    • Limited advanced features
    Learn more about Enchant:

    • Check out Enchant on their website