Os 10 melhores softwares gratuitos de chat em direto em 2026

Avaliações de software gratuito de chat em direto

1. 

   1

   ProProfs Chat

   Best for lead capture with pre-chat forms

   • 15-day free trial + free plan available + free demo
   • From $39.99/operator/month (billed annually)

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   Customer Rating:4.7/5This rating combines scores from multiple user review sites to reflect overall customer sentiment about the product.

   

   ProProfs Chat is a live chat software solution that lets you add chat to your website, capture visitor details with custom forms, manage multiple chats at once, and automate responses with chatbots.

   Who Is ProProfs Chat Best For?

   ProProfs Chat is a good fit for small to midsize businesses that need to capture leads and engage website visitors directly in real time.

   Why I Picked ProProfs Chat

   I chose ProProfs Chat because its pre-chat forms are easy to customize, helping my team grab lead info before the chat even begins. I can use simple rules to set up different questions for different visitors, making the forms feel more personal and relevant. Also, the automated lead routing sends every lead straight to the right team member, so we don't have to sort through them ourselves.

   ProProfs Chat Key Features

   • Chat transcripts and history: See past conversations directly from the dashboard for easy follow-up.
   • Saved responses: Set up predefined replies for common questions to save typing time.
   • Visitor monitoring: Track real-time visitor activity, including pages viewed and time spent on site.
   • Chatbot builder: Design and deploy AI-powered chatbots to answer questions and assist visitors automatically.

   ProProfs Chat Integrations

   Integrations include WordPress, Shopify, Salesforce, Zoho CRM, Wix, Adobe Commerce, Mailchimp, BigCommerce, Drupal, and Microsoft Dynamics CRM.

   What's Free?

   ProProfs Chat offers a free-forever plan that supports one operator with unlimited chat history. Advanced features like social media integrations, AI chatbot automation, and multiple branding require paid plans.

   Pros and Cons

   Pros:

   • Post-chat surveys for instant feedback
   • Customizable pre-chat forms for leads
   • Ready-to-use templates for common queries

   Cons:

   • Limited options for automated routing
   • No social media messaging support
   Learn more about ProProfs Chat:

   • Check out ProProfs Chat on their website
2. 

   2

   Chatra

   Best for real-time team visibility in live chat

   • 10-day free trial + free plan available
   • From $25/agent/month (billed annually)

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   Customer Rating:4.7/5This rating combines scores from multiple user review sites to reflect overall customer sentiment about the product.

   

   Chatra is a live chat software for websites that lets your team use private and group chats, see which agents are online, and lets visitors leave messages when agents are unavailable.

   Who Is Chatra Best For?

   Chatra is a solid choice for small to midsize teams that want collaborative live chat and quick team insights for web-based customer support.

   Why I Picked Chatra

   I picked Chatra as one of the best because it gives my team real-time visibility into who’s online and which teammates are actively engaged in chats. I find the agent-to-agent chat and group chat features make complex customer issues easier to resolve. I use the team presence indicators to manage agent workload and make sure no chats go unanswered.

   Chatra Key Features

   • Widget customization: Adjust colour schemes, chat position, and language settings for your website.
   • Offline messaging: Allows visitors to leave messages when no agents are available.
   • Typing insights: See what visitors are typing before they hit send.
   • Multi-channel support: Respond to messages from Facebook and email within one dashboard.

   Chatra Integrations

   Integrations include WordPress, Shopify, WooCommerce, BigCommerce, Slack, Help Scout, and Zapier.

   What's Free?

   Chatra offers a free-forever plan for one agent with basic live chat features. Group chat, automation, and advanced integrations require paid plans.

   Pros and Cons

   Pros:

   • Group chat for complex problems
   • Intelligent routing to specific departments
   • Typing previews of customer messages

   Cons:

   • Basic analytics for small teams
   • Limited third-party app directory
   Learn more about Chatra:

   • Check out Chatra on their website
3. 

   3

   Crisp

   Best for built-in help center

   • 14-day free trial + free plan available
   • From $45/month

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   Customer Rating:4.5/5This rating combines scores from multiple user review sites to reflect overall customer sentiment about the product.

   

   Crisp is a live chat software solution that combines real-time chat, chatbot automation, omnichannel messaging, a built-in knowledge base, and shared inbox functionality.

   Who Is Crisp Best For?

   Crisp is a good fit for small to midsize businesses that want to unify live chat, help center, and automated messaging within a single platform.

   Why I Picked Crisp

   I picked Crisp because it combines live chat, help center, and workflow automation in one place. My team uses its knowledge base for self-service while routing complex customer interactions to agents. The AI chatbots handle repetitive queries so the support team can focus on higher-value conversations.

   Crisp Key Features

   • Multi-channel inbox: Manage chats from email, Messenger, Instagram, and SMS alongside live chat in one dashboard.
   • Co-browsing: View visitors’ screens and guide them through troubleshooting in real time.
   • Visitor timeline: See a visitor’s past interaction and activity while you chat.
   • Typing preview: View what visitors are typing before they hit send for faster response preparation.

   Crisp Integrations

   Integrations include Slack, HubSpot, Zapier, Shopify, WordPress, Facebook Messenger, Instagram, Twilio SMS, Telegram, and Salesforce.

   What's Free?

   Crisp offers a free-forever plan with up to 2 agent seats and unlimited conversations. The free plan includes basic live chat, shared inbox, mobile and desktop apps, with some integrations limited to paid plans.

   Pros and Cons

   Pros:

   • Easy-to-use interface
   • Supports co-browsing and screen sharing
   • Combines live chat and help center

   Cons:

   • No built-in video call
   • High price jump for automation
   Learn more about Crisp:

   • Check out Crisp on their website
   • Read my in-depth review of Crisp
4. 

   4

   Chaport

   Best for simple multichannel chat for small teams

   • 14-day free trial + free plan available
   • From $29/month (billed annually)

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   Customer Rating:4.8/5This rating combines scores from multiple user review sites to reflect overall customer sentiment about the product.

   

   Chaport is a simple live chat software for small teams that brings together website chat, social media messaging, chatbot automation, and knowledge base management in one user-friendly dashboard.

   Who Is Chaport Best For?

   Chaport is a good fit for small businesses, startups, and customer support teams who want an easy way to handle customer conversations across multiple channels.

   Why I Picked Chaport

   I picked Chaport as one of the best live chat apps because it's one of the only live chat tools where my team can cover web chat, Facebook, and Telegram from a single dashboard. I like how it includes AI chatbots and a searchable knowledge base, which helps improve customer interactions without overwhelming the support team.

   Chaport Key Features

   • Knowledge base: Create help articles and FAQs to reduce incoming chat volume.
   • Pre-chat forms: Gather customer data before starting a chat session.
   • Visitor typing insights: See what visitors are typing in real time before they hit send.
   • Offline messaging: Capture and manage messages when no agents are online.

   Chaport Integrations

   Integrations include Facebook, Telegram, Viber, WordPress, Joomla!, Shopify, Google Analytics, Bubble, and Zapier.

   What's Free?

   Chaport offers a free-forever plan with unlimited chats and websites. The free plan includes basic live chat tools and a 60-day chat history, with restrictions on advanced widget customization and integrations.

   Pros and Cons

   Pros:

   • Unified inbox for multiple websites
   • Automatic chat invites based on behaviour
   • Supports visitor information preview

   Cons:

   • No built-in voice or video calling
   • Limited reporting in the free plan
   Learn more about Chaport:

   • Check out Chaport on their website
5. 

   5

   Tawk.to

   Best for unlimited agent seats without cost

   • Free plan available
   • From $29/month

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   Customer Rating:4.2/5This rating combines scores from multiple user review sites to reflect overall customer sentiment about the product.

   

   tawk.to is a free live chat software that comes with an easy-to-install chat widget, real-time chat tracking, and tools for routing chat conversations, managing canned responses, and coordinating multiple support agents in one dashboard.

   Who Is tawk.to Best For?

   tawk.to suits customer support teams and small businesses that need to handle high chat volume while adding agents without increasing costs.

   Why I Picked tawk.to

   I picked tawk.to because I can add unlimited agents without extra cost, which is rare for free live chat software. I like that my support team can easily monitor website visitors, assign chats, and manage saved responses, all without restricting team members or increasing price. In my experience, this makes scaling live support far simpler when you have growing customer engagement or heavy chat traffic.

   tawk.to Key Features

   • Real-time visitor tracking: See what visitors are doing on your site and start proactive chat at the right moment.
   • Automated triggers: Set up automated greetings or messages based on visitor behaviour.
   • Mobile app support: Reply to chats and monitor activity from iOS and Android devices.
   • Widget customization: Adjust chat widget colours, positions, and branding with flexible customization options. 

   tawk.to Integrations

   Integrations include Shopify, WooCommerce, WordPress, Zapier, Slack, and Google Analytics, with API access for custom workflows and integrations.

   What's Free?

   tawk.to offers a free-forever plan with unlimited agents and unlimited chat history. The free version includes all core chat platform features but displays tawk.to branding on the chat window.

   Pros and Cons

   Pros:

   • Built-in help center for customers
   • Real-time monitoring of website visitors
   • Free forever for unlimited agents

   Cons:

   • Advanced AI features require paid add-ons
   • Payment is required to remove branding
   Learn more about Tawk.to:

   • Check out Tawk.to on their website
   • Read my in-depth review of Tawk.to
6. 

   6

   Chatwoot

   Best open-source platform with self-hosting

   • 15-day free trial + free plan available
   • From $19/agent/month (billed annually)

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   Customer Rating:3.9/5This rating combines scores from multiple user review sites to reflect overall customer sentiment about the product.

   

   Chatwoot is an open-source live chat platform that lets you manage customer conversations across website chat, email, social media, and messaging platforms with collaborative team inbox features.

   Who Is Chatwoot Best For?

   Chatwoot is a strong fit for technical teams or companies seeking a fully open-source, self-hosted live chat and omnichannel inbox solution.

   Why I Picked Chatwoot

   I picked Chatwoot because I like having full control over my live chat system, from deployment to data security, thanks to its open-source and self-hosted capabilities. I can customize everything, even down to the UI and integrations, without relying on external SaaS vendors. My team uses features like omnichannel inbox and rule-based automation to handle conversations across WhatsApp, Facebook, Telegram, and more, all on our infrastructure.

   Chatwoot Key Features

   • Saved Replies: Send quick, pre-written replies to common questions directly from the chat window.
   • Contact management: Store detailed customer profiles and conversation history for every contact.
   • Customized Widget: Customize the appearance and branding of the chat widget to fit your site’s style.
   • Conversation assignment: Assign chats to specific team members for better workflow organization.

   Chatwoot Integrations

   Integrations include Slack, Linear, Google Translate, LeadSquared, and Dialogflow.

   What's Free?

   Chatwoot offers a free-forever self-hosted plan with 2 agents and 500 conversations. Some advanced features and built-in integrations are only available on paid plans.

   Pros and Cons

   Pros:

   • Labelling system for conversation sorting
   • Self-hosting for complete data privacy
   • Full control over chat system setup

   Cons:

   • Limited templates for automated bots
   • Requires technical knowledge to host
   Learn more about Chatwoot:

   • Check out Chatwoot on their website
7. 

   7

   Bitrix24

   Best all-in-one suite with CRM features

   • Free plan + 15-day free trial + free demo available
   • From $49/organization/month (billed annually)

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   Bitrix24 is a business management platform that includes free live chat, CRM, project management, and sales tools, so you can manage customer support and sales in one place.

   Who Is Bitrix24 Best For?

   Sales and support teams at small to midsize businesses that want to manage live chat, sales, and customer communication in one place.

   Why I Picked Bitrix24

   I picked Bitrix24 as one of the best because it gives me live chat alongside a full-featured CRM, so I can track every conversation and follow up with leads without switching platforms. I like having chat, email, phone, and social messaging in the same workspace. The built-in lead management and workflow automation help my team move from first message to closed deal without jumping between systems.

   Bitrix24 Key Features

   • In-app chat widget: Add live chat to your website to engage visitors instantly.
   • Chatbot builder: Automate responses for common questions using customizable bots.
   • Visitor tracking: Monitor site visitor activity and see their browsing history in real time.
   • Multi-channel inbox: Respond to chats, emails, and social messages from a single dashboard.

   Bitrix24 Integrations

   Integrations include WhatsApp, Telegram, Zapier, QuickBooks, Trello, Asana, Jira, WooCommerce, RingCentral, and Twilio.

   What's Free?

   Bitrix24 offers a free-forever plan with unlimited users and 5 GB of online storage. It includes a knowledge base and unlimited storage for files, but restricts chat history to 30 days and restricts access to automation.

   Pros and Cons

   Pros:

   • Internal social network for teams
   • Project management with chat tasks
   • Full CRM for sales pipelines

   Cons:

   • Navigation can be complex
   • Steeper learning curve
   Learn more about Bitrix24 :

   • Check out Bitrix24 on their website
8. 

   8

   JivoChat

   Best for omnichannel chat with built-in calling

   • 14-day free trial + free plan available
   • From $28/agent/month (billed annually)

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   JivoChat is a live chat software for websites and apps that combines web chat, phone calls, social media, and messages in one place.

   Who Is JivoChat Best For?

   JivoChat suits customer service teams in small and midsize businesses that want to manage chat, calls, and messaging channels from a single platform.

   Why I Picked JivoChat

   I picked JivoChat as one of the best because it combines chat, phone, and social channels in a single inbox. I can handle calls alongside chat and email in the same dashboard, which is rare among free chat software. I like how my team can answer messages from WhatsApp, Instagram, and Facebook alongside website chat, without switching tabs.

   JivoChat Key Features

   • Canned responses: Save quick replies for fast answers to common questions.
   • Visitor monitoring: Track who is on your site in real time.
   • Chat transfer: Move chats between team members without losing context.
   • Multi-language support: Offer chat in several languages for global customers.

   JivoChat Integrations

   Integrations include Facebook Messenger, WhatsApp, Instagram, Viber, Slack, Shopify, Pipedrive, amoCRM, Bitrix24, Wix, and Zapier, with API access for custom integrations.

   What's Free?

   JivoChat offers a free-forever plan for up to five agents and unlimited websites. It includes omnichannel support across Telegram, Viber, and Facebook, but limits chat history to two months and restricts access to advanced CRM integrations.

   Pros and Cons

   Pros:

   • Callback requests for phone support
   • Corporate phone system inside the app
   • Manage social media channels in one place

   Cons:

   • Limited control over automatic chat pop-ups
   • Fees for advanced phone features
   Learn more about JivoChat:

   • Check out JivoChat on their website
9. 

   9

   Social Intents

   Best Microsoft Teams integration for live chat

   • 14-day free trial + free demo available
   • From $21/month (billed annually)

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   Social Intents is a live chat software solution that connects website visitors or users from chat widgets directly to Microsoft Teams, offering features like automated chat routing, canned responses, and multi-channel messaging, all managed within Teams.

   Who Is Social Intents Best For?

   Teams already using Microsoft Teams who want to manage live chats from their website or other channels inside their existing collaboration environment.

   Why I Picked Social Intents

   I picked Social Intents as one of the best because it uniquely connects live chat directly to Microsoft Teams, so my team can chat with website visitors without ever leaving Teams. I like how chat routing, canned responses, and multi-channel chat all happen in the Teams interface. In my experience, this is the smoothest way to merge live chat with internal collaboration when you’re already relying on Microsoft Teams daily.

   Social Intents Key Features

   • Chatbot integration: Connect AI chatbots to automate chat responses.
   • Pre-chat forms: Collect visitor information before starting a chat.
   • Email and SMS notifications: Send real-time notifications to agents outside Teams.
   • Custom branding: Allow customization of chat widgets to match your brand.

   Social Intents Integrations

   Integrations include WordPress, Shopify, Microsoft Teams, Slack, Salesforce, HubSpot, Zendesk, BigCommerce, Adobe Commerce, and Wix.

   What's Free?

   Social Intents offers a 14-day free trial with full access to all features. There is no free-forever plan, and a paid subscription is required after the trial.

   Pros and Cons

   Pros:

   • Direct sync with HubSpot leads
   • Manage conversations inside Slack channels
   • Chat directly from Microsoft Teams

   Cons:

   • Limited visual widget customization
   • No standalone desktop app
   Learn more about Social Intents:

   • Check out Social Intents on their website
10. 

    10

    Smartsupp

    Best for chat with visitor session recordings

    • 14-day free trial + free plan available
    • From $17/month (billed annually)

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    Smartsupp is a live chat software platform that lets you chat with website visitors, view visitor session recordings, and manage multi-channel conversations from a single dashboard.

    Who Is Smartsupp Best For?

    Smartsupp is a strong fit for e-commerce businesses and small-to-midsize companies that want to combine live chat with visitor behaviour insights.

    Why I Picked Smartsupp

    I picked Smartsupp as one of the best because I can chat with website visitors and immediately access visitor session recordings without switching tools. Having these recordings lets my team quickly see exactly how visitors move, click, and browse on our site. I also like being able to trigger proactive chats based on visitor actions, so we can reach out when it’s most relevant.

    Smartsupp Key Features

    • Multi-channel chat inbox: Manage conversations from live chat, email, and Facebook Messenger in one place.
    • Mobile apps: Respond to customer chats on the go using iOS and Android apps.
    • Chatbot builder: Create custom chatbots for answering FAQs or prequalifying leads.
    • File sharing: Send and receive files directly within chat conversations.

    Smartsupp Integrations

    Integrations include WordPress, Shopify, PrestaShop, Adobe Commerce, Wix, BigCommerce, Binargon, Blogger, and Bluejet.

    What's Free?

    Smartsupp offers a free-forever plan that includes live chat and visitor session recordings. The free plan limited you to one agent and 25 conversations, with restrictions on advanced integrations.

    Pros and Cons

    Pros:

    • Automatic translation for global users
    • Lead generation forms within chat
    • Video recordings of visitor sessions

    Cons:

    • Lacks CRM management features
    • No built-in email marketing tools
    Learn more about Smartsupp :

    • Check out Smartsupp on their website