RPM BPO Review: Pros, Cons, Services & Pricing
I see RPM BPO’s strongest appeal in its range: customer support, sales and back-office work under one roof. Its recent customer sentiment is harder to pin down.
RPM BPO is a customer service outsourcing company offering customer support, sales, and back-office services. For CX leaders balancing high interaction volumes with consistent service, its range of support channels and related operational services could suit teams seeking one provider for several needs. This review covers RPM BPO’s services, potential use cases, pros and cons, and pricing.
RPM BPO Evaluation Summary
5/5
- Pricing Upon request
Why Trust Our Software Recommendations
6,700+
Reviews
20
Industry experts
16+
Evaluation factors
14
Years
Our team has been testing and reviewing software since 2012. As CX leaders ourselves, we know how difficult—and important—it is to choose the right software.
For this guide, we evaluated tools using hands-on testing and independent research, scoring tools using our selection criteria.
Our reviews reflect our human editorial judgment, not a sales pitch.
Gui DrusinaCreative Director
Tim FisherVP of AI
RPM BPO Overview
I’d consider RPM BPO when choosing one provider for customer support, sales, and back-office work. Its listed channels include chat, email, social media, and voice, while related tasks range from appointment setting to billing and claims processing. That breadth could outperform a narrower provider when, for example, you need support agents and back-office staff under one operating relationship. Pricing, service process, and geographic coverage aren’t established here, and recent user sentiment is too limited to judge reputation. Compare a tailored proposal, location coverage, and service-level commitments before selecting RPM BPO.
Pros
- Customer support spans voice, chat, email, SMS, and social channels.
- One provider offers customer service, sales, and back-office outsourcing.
- Back-office services include billing and claims processing.
Cons
- Recent customer feedback isn’t available to confirm service quality.
- Pricing details aren’t established in the available service information.
- Geographic coverage isn’t clear from the available service details.
Is RPM BPO Right For Your Needs?
Who Would be a Good Fit for RPM BPO?
RPM BPO fits teams that need customer contact plus sales or back-office support.
- Ecommerce RetailersChat, email, social, and voice support for common customer inquiries.
- SaaS TeamsMultichannel customer service supports varied contact preferences.
- Sales TeamsSDR, appointment-setting, and lead-development services extend sales capacity.
- LendersLoan-processing work can support lending operations.
- InsurersClaims processing is an explicit back-office service.
- Lean OperationsOne provider covers customer service, sales, and back-office work.
Who Would be a Bad Fit for RPM BPO?
Consider another provider when your needs depend on capabilities RPM BPO hasn’t established.
- Technical SupportNo technical troubleshooting service is specified.
- Local ServicesGeographic coverage and on-site support aren’t established.
- Multilingual TeamsLanguage coverage isn’t specified.
- Price-Led BuyersPricing details aren’t available in the service information.
- Compliance-Led TeamsCompliance credentials aren’t established in the available details.
- Review-Dependent BuyersRecent dated feedback is insufficient to assess service quality.
How We Test & Score Tools
We’ve spent years building, refining, and improving our software testing and scoring system. The rubric is designed to capture the nuances of software selection and what makes a tool effective, focusing on critical aspects of the decision-making process.
Below, you can see exactly how our testing and scoring works across seven criteria. It allows us to provide an unbiased evaluation of the software based on core functionality, standout features, ease of use, onboarding, customer support, integrations, customer reviews, and value for money.
Core Functionality (25% of final scoring)
The starting point of our evaluation is always the core functionality of the tool. Does it have the basic features and functions that a user would expect to see? Are any of those core features locked to higher-tiered pricing plans? At its core, we expect a tool to stand up against the baseline capabilities of its competitors.
Standout Features (25% of final scoring)
Next, we evaluate uncommon standout features that go above and beyond the core functionality typically found in tools of its kind. A high score reflects specialized or unique features that make the product faster, more efficient, or offer additional value to the user.
We also evaluate how easy it is to integrate with other tools typically found in the tech stack to expand the functionality and utility of the software. Tools offering plentiful native integrations, 3rd party connections, and API access to build custom integrations score best.
Ease of Use (10% of final scoring)
We consider how quick and easy it is to execute the tasks defined in the core functionality using the tool. High scoring software is well designed, intuitive to use, offers mobile apps, provides templates, and makes relatively complex tasks seem simple.
Onboarding (10% of final scoring)
We know how important rapid team adoption is for a new platform, so we evaluate how easy it is to learn and use a tool with minimal training. We evaluate how quickly a team member can get set up and start using the tool with no experience. High scoring solutions indicate little or no support is required.
Customer Support (10% of final scoring)
We review how quick and easy it is to get unstuck and find help by phone, live chat, or knowledge base. Tools and companies that provide real-time support score best, while chatbots score worst.
Customer Reviews (10% of final scoring)
Beyond our own testing and evaluation, we consider the net promoter score from current and past customers. We review their likelihood, given the option, to choose the tool again for the core functionality. A high scoring software reflects a high net promoter score from current or past customers.
Value for Money (10% of final scoring)
Lastly, in consideration of all the other criteria, we review the average price of entry level plans against the core features and consider the value of the other evaluation criteria. Software that delivers more, for less, will score higher.
Core Services
Voice Support
RPM BPO lists voice support for customer conversations handled by phone. It gives customers a direct way to ask questions or resolve issues when a written exchange isn’t the best fit.
Chat Support
Chat support lets customers contact agents through a website or other chat channel. It can help resolve questions during a live interaction without requiring a phone call.
Email Support
Email support lets customers send questions or requests for agents to answer in writing. It suits issues that need a detailed response or leave customers free to reply when convenient.
SMS Support
SMS support handles customer conversations through text messages. It gives customers a familiar way to get help on a mobile device.
Social Media Support
RPM BPO lists social media among its customer service channels. This lets customers seek assistance through social platforms they already use.
WhatsApp Support
WhatsApp support handles customer inquiries through the messaging app. It adds another text-based contact option for customers who prefer messaging to calling.
Service Process
RPM BPO’s published information doesn’t establish how onboarding, project requests, staffing, or follow-up work, and recent customer feedback is too limited to verify the experience. I’d ask for a consultation that maps your volumes, channels, workflows, and service targets, then request a written plan covering specialist or team assignments, training, launch steps, and implementation dates. Confirm whether you’ll submit requests by email, phone, or a ticketing portal; its listed customer channels don’t confirm how client requests are handled. Before committing, agree on a pilot, response times, quality reviews, and regular performance check-ins. That clarity matters because RPM BPO’s broad service range alone doesn’t establish faster time to value than other outsourcing providers.
Standout Services
Appointment Setting
RPM BPO lists appointment setting as a sales service that helps arrange meetings for your team. It can give sales reps more time to focus on conversations while one provider also handles customer support.
Loan Processing
RPM BPO lists loan processing among its back-office services for lending operations. Your team can add this operational work to the same provider relationship as customer service or sales support.
Geographic Coverage
RPM BPO’s service locations and geographic coverage aren’t specified in the available information. Before proceeding, ask which regions it serves, where its agents and back-office teams are based, and whether work is performed on-site or remotely. Confirm that its coverage, time-zone availability, and language support match your customers and operating requirements.
