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Diane Hopkins
JoinedJuly 26, 2022
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Diane S. Hopkins is a nationally known Experience Economy Expert, speaker, trainer, author and CEO of ExPeers consulting. She was one of the first Chief Experience Officers in the US healthcare industry and one of the first Chief Innovation Officers. She works with companies to refine customer and employee experience strategy by blending market communications, experience design and innovation culture tools.
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8 min read·17 views

Building A Customer Centric Culture

It’s hard to find a company whose leaders don’t believe that the customer is at the center of all they...
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