8 min read
Joseph Weizenbaum invented the first chatbot in 1966, but it took over twenty years before chatbots started to become popular...
JoinedMarch 30, 2021
Articles3
Finn is the editor of The CX Lead. He's passionate about helping businesses gain a competitive advantage by creating exemplary customer experiences.
9 min read·11 views
Managing the customer experience, defined by Market Business News as “the way customers feel or perceive the whole series of...
5 min read·53 views
