14 min read·3 views
Nurturing relationships with customers and prospects is vital to growing a successful business. Nowadays, there are many Customer Relationship Management...
JoinedMarch 30, 2021
Articles56
Finn is the editor of The CX Lead. He's passionate about helping businesses gain a competitive advantage by creating exemplary customer experiences.
17 min read·37 views
Retaining customers to generate revenue is the primary goal of any company and ensuring customer success is a sure-fire way...
6 min read·53 views
13 min read·49 views
The quality of the user experience can make or break the success of an app or website. In today’s world,...
16 min read·41 views
Storing your contact information in Microsoft Excel spreadsheets is a thing of the past. Nowadays, most customer database software doubles...
18 min read·58 views
15 min read·109 views
Delivering first-class customer service is a top priority for every business. Clients and prospects expect their inquiries to be dealt...
![10 Best Live Chat Software To Connect With Your Customers At Scale [2022] Featured Image](https://thecxlead.com/wp-content/uploads/2022/03/live-chat-software-featured-image-01-406x271.png)
17 min read·99 views
On a basic level, live chat software is an easy way to connect with customers while they browse your website...
7 min read·70 views
18 min read·87 views
Maintaining an excellent relationship with customers is one of the linchpins of a prosperous enterprise. When you connect with customers...
10 min read·31 views
If you call customer support with a question or problem these days, chances are you won’t be speaking with a...
8 min read·23 views
