6 min read·29 views
During the pandemic, many organizations have doubled-down on improving the COVID customer experience with swift action to meet the rapidly... Read More
JoinedNovember 1, 2019
Articles13
Warren is a design leader working to improve our experiences with products, services and systems by putting people first. He leads the Experience Design practice at EY Vancouver, working with clients including the City of Vancouver, the Government of Canada and Microsoft. He's an active contributor as part of EY's Global Future Consumer and Future Cities teams. In previous lives he led strategy, UX and digital design teams at DDB London and FCV Vancouver scooping major awards for work with Hasbro, Volkswagen and Philips.
7 min read·2 views
I’m often asked to advise organizations and individuals who are seeking to improve the customer experience of using their products... Read More
5 min read·9 views
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When Stephen Cannon, CEO of Mercedes talks of transforming the company around a mission to deliver amazing customer experiences that standout from... Read More
1 min read
Tis the season for predicting the year ahead. Where we in the tech and design worlds imagine the exciting possibilities... Read More
2 min read·1 view
6 min read·7 views
We all have our money worries. Whether we’re making ends meet, or trying to grow our nest egg, we all... Read More
5 min read
Wearable technologies are set to transform health and wellness experiences and massively increase our expectations of health and wellness services.... Read More
1 min read
A huge problem in customer experience design is in managing the gap between the promise of a service experience, and the reality of a... Read More
3 min read
Valuable research is a critical foundation to any customer experience design practice. A great research team can be a key... Read More
1 min read·2 views
