4 min read·29 views
How companies respond to COVID-19—how they approach customer experience during crisis times—plays a key role in customer decisions. Company leadership...
JoinedNovember 1, 2019
Articles14
Warren is a design leader working to improve our experiences with products, services and systems by putting people first. He leads the Experience Design practice at EY Vancouver, working with clients including the City of Vancouver, the Government of Canada and Microsoft. He's an active contributor as part of EY's Global Future Consumer and Future Cities teams. In previous lives he led strategy, UX and digital design teams at DDB London and FCV Vancouver scooping major awards for work with Hasbro, Volkswagen and Philips.
6 min read·129 views
During the pandemic, many organizations have doubled-down on improving the COVID customer experience with swift action to meet the rapidly...
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Today it’s possible to connect with customers across channels and touch-points, and on a wide range of devices. There’s vast potential for...
5 min read·22 views
When Stephen Cannon, CEO of Mercedes talks of transforming the company around a mission to deliver amazing customer experiences that standout from...
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I enjoy taking time out to mentor design students across a wide range of disciplines – graphics, film, product, service...
6 min read·40 views
We all have our money worries. Whether we’re making ends meet, or trying to grow our nest egg, we all...
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10 min read
Within the next few years the way we experience our vacations will be transformed in remarkable ways. The alignment of mobile travellers, connected digital...
1 min read·30 views
A huge problem in customer experience design is in managing the gap between the promise of a service experience, and the reality of a...
