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      37 Statistics That Show The Importance Of Customer Experience In 2021

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      Digital Experience Manager Roles, Responsibilities, & Salary

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      What Is Digital Experience Monitoring?

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      6 Tips For A Brilliant Customer Experience Survey Report

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      6 Steps To Customer Experience Success During Crisis Times

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      10 Best Customer Service Email Management Software For 2021

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      10 Best Customer Service Automation Software In 2021

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      12 Best Beta Test Management Software For 2021

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      10 Best Design Thinking Tools For Online Collaboration

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      10 Best Digital Experience Platforms (DXP)

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      Design Thinking Books

      10 Best UX, CX & Design Thinking Books In 2020

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    Warren Anthony
    JoinedNovember 1, 2019
    Articles14
    Warren is a design leader working to improve our experiences with products, services and systems by putting people first. He leads the Experience Design practice at EY Vancouver, working with clients including the City of Vancouver, the Government of Canada and Microsoft. He's an active contributor as part of EY's Global Future Consumer and Future Cities teams. In previous lives he led strategy, UX and digital design teams at DDB London and FCV Vancouver scooping major awards for work with Hasbro, Volkswagen and Philips.
    Graphics of Customer Experience Success
    4 min read·29 views

    6 Steps To Customer Experience Success During Crisis Times

    How companies respond to COVID-19—how they approach customer experience during crisis times—plays a key role in customer decisions. Company leadership... Read More
    Photo of COVID Customer Experience
    6 min read·129 views

    4 Critical Changes To The Post-COVID Customer Experience

    During the pandemic, many organizations have doubled-down on improving the COVID customer experience with swift action to meet the rapidly... Read More
    Customer Experience Mercedes Last Line Of Defence Featured image
    7 min read·2 views

    Want To Improve Customer Experience? Read This First.

    How To Design Connected Digital Experiences Featured image
    5 min read·9 views

    How To Design Connected Digital Experiences

    Today it’s possible to connect with customers across channels and touch-points, and on a wide range of devices. There’s vast potential for... Read More
    Customer Experience Mercedes Last Line Of Defence Featured image
    5 min read·13 views

    Customer Experience: Mercedes’ Last Line Of Defence?

    When Stephen Cannon, CEO of Mercedes talks of transforming the company around a mission to deliver amazing customer experiences that standout from... Read More
    10 Digital Trends For 2020 Meet The Dark Side Featured image
    1 min read

    10 Digital Trends For 2020. Meet The Dark Side.

    Want Career Insurance Try Design Featured image
    2 min read·1 view

    Want Career Insurance? Try Design.

    I enjoy taking time out to mentor design students across a wide range of disciplines – graphics, film, product, service... Read More
    Customer Experience Principles For Transforming Financial Services Featured image
    6 min read·7 views

    Customer Experience Principles For Transforming Financial Services

    We all have our money worries. Whether we’re making ends meet, or trying to grow our nest egg, we all... Read More
    How To Transform The Healthcare Experience With Wearables Featured image
    5 min read

    How To Transform The Healthcare Experience With Wearables

    6 Ways The Internet of Things Is Transforming Travel Featured image
    10 min read

    6 Ways The Internet Of Things (IoT) Is Transforming Travel

    Within the next few years the way we experience our vacations will be transformed in remarkable ways. The alignment of mobile travellers, connected digital... Read More
    The Gap Between Promise and Reality In Service Experience Featured image
    1 min read·11 views

    The Gap Between Promise and Reality In Service Experience

    A huge problem in customer experience design is in managing the gap between the promise of a service experience, and the reality of a... Read More
    The 4 Faces Of A Great UX Research Leader Featured image
    3 min read

    The 4 Faces Of A Great User Experience Research Leader

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    18 min read·19 views

    10 Best Digital Experience Platforms (DXP)

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