Aircall kontra RingCentral: Sammenligning og ekspertanmeldelser for 2026
Få min vurdering af Aircall kontra RingCentral – gennemgang af funktioner, insiderviden om fordele og ulemper samt hvilken callcenterplatform der faktisk leverer for rigtige teams.
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Without the right call center software, it’s easy for things to fall apart; incoming calls get missed, response times slip, and teams struggle with disconnected tools. What should be smooth, efficient customer support can quickly turn into frustration for both your team and your customers. The question is: which one's the right one?
Choosing between Aircall and RingCentral can feel overwhelming when you need reliable call center software that works as hard as your team does. Maybe you’re tired of clunky interfaces, missing features, or tools that never seem to fit the way you actually work. If you want to see which platform truly puts your support goals first, you’re in the right spot.
In this article, you’ll get a side-by-side comparison covering the pros and cons, strengths for different team needs, pricing, security, and usability. I’ll help you quickly spot which tool deserves a closer look for your unique setup.
Aircall
4.3/5
- Free trial available
- From $30/license/month (billed annually)
RingCentral
4.2/5
- 14-day free trial
- From £18/user/month
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Our team has been testing and reviewing software since 2012. As CX leaders ourselves, we know how difficult—and important—it is to choose the right software.
For this guide, we evaluated tools using hands-on testing and independent research, scoring tools using our selection criteria.
Our reviews reflect our human editorial judgment, not a sales pitch.
Gui DrusinaCreative Director
Tim FisherVP of AI
| Aircall | RingCentral | |
|---|---|---|
| Free Trial | Free trial available | 14-day free trial |
| Pricing | From $30/license/month (billed annually) | From £18/user/month |
Priser og skjulte omkostninger ved Aircall vs. RingCentral
Aircall bruger en abonnementsmodel med forskellige niveauer, hvor priser og funktioner varierer efter abonnement. Du betaler stort set pr. bruger, og tilføjelser som integrationer eller analyser kan drive omkostningerne op. RingCentral bruger også en model med forskellige niveauer, men samler ofte callcenterfunktioner med bredere kommunikationsværktøjer. Vær også opmærksom på ekstraomkostninger her – funktioner som avancerede analyser, internationale opkald og CRM-integrationer kan medføre yderligere gebyrer eller begrænsninger afhængigt af abonnementet.
For at vælge den rigtige løsning prismæssigt skal du overveje, hvilke værktøjer og hvilken support dine medarbejdere faktisk har brug for fra dag til dag. Lav en oversigt over de funktioner, dine arbejdsgange afhænger af, og sammenhold derefter hver leverandørs abonnementsdetaljer med dine prioriteter. Se efter gennemsigtige muligheder for opgradering, og vær opmærksom på gebyrer i forbindelse med skalering, integrationer eller brug i stedet for blot at sammenligne startpakker.
Både Aircall og RingCentral tilbyder cloudbaseret telefoni, opkaldsdirigering, IVR, realtidsanalyser og integrationer med sagsstyrings- og CRM-systemer. Begge giver dit team værktøjer til optagelse af opkald, liveovervågning og håndtering af flere supportkanaler samlet ét sted.
Det, der adskiller Aircall, er den enkle og intuitive grænseflade kombineret med robuste funktioner, der er klar til brug fra start, såsom en samlet indbakke, Power Dialer og en AI-virtuel agent. Det udvider dit teams funktionalitet og arbejdsgange uden at tilføre kompleksitet. RingCentral skiller sig ud ved at tilbyde en samlet kommunikationspakke, så du får mere end blot callcenterfunktioner, hvis dit team har brug for det.
| Aircall | RingCentral | |
|---|---|---|
| 2-Factor Authentication | Yes | Yes |
| API | Yes | Yes |
| Audio Recording | Yes | Yes |
| Auto Dialer | Yes | Yes |
| Automatic Call Distribution | Yes | Yes |
| Call Disposition | Yes | Yes |
| Call Logging | Yes | Yes |
| Call Monitoring | Yes | Yes |
| Call Recording | Yes | Yes |
| Call Scripting | Yes | Yes |
| Call Tracking | Yes | Yes |
| Chat | Yes | Yes |
| Click-to-Dial | Yes | Yes |
| Contact Management | Yes | Yes |
| Contact Sharing | Yes | Yes |
| CRM Integration | Yes | Yes |
| Dashboard | Yes | Yes |
| Data Export | Yes | Yes |
| Data Import | Yes | Yes |
| Data Visualization | Yes | Yes |
| External Integrations | Yes | Yes |
| File Transfer | Yes | Yes |
| Hardware Integration | Yes | Yes |
| Interactive Voice Response | Yes | Yes |
| Mobile App | Yes | Yes |
| Multi-User | Yes | Yes |
| Notifications | Yes | Yes |
| Report & Compliance | Yes | Yes |
| Scheduling | Yes | Yes |
| SMS | Yes | Yes |
| Softphone | Yes | Yes |
| Video | Yes | Yes |
| Integration | Aircall | RingCentral |
|---|---|---|
| IntegrationSalesforce | Aircall✅ | RingCentral ✅ |
| IntegrationHubSpot | Aircall✅ | RingCentral ✅ |
| IntegrationZendesk | Aircall✅ | RingCentral ✅ |
| IntegrationMicrosoft Teams | Aircall✅ | RingCentral ✅ |
| IntegrationSlack | Aircall✅ | RingCentral ✅ |
| IntegrationZoho CRM | Aircall✅ | RingCentral ✅ |
| IntegrationIntercom | Aircall✅ | RingCentral ✅ |
| IntegrationPipedrive | Aircall✅ | RingCentral ✅ |
| IntegrationGoogle Workspace | Aircall❌ | RingCentral ✅ |
| IntegrationServiceNow | Aircall❌ | RingCentral ✅ |
| IntegrationAPI | Aircall✅ | RingCentral ✅ |
| IntegrationZapier | Aircall✅ | RingCentral ✅ |
Aircall og RingCentral tilbyder begge stærke integrationer med førende CRM-systemer, helpdeske og produktivitetsværktøjer, men enkelte muligheder – såsom ServiceNow – er unikke for RingCentral. Begge platforme tilbyder API'er og understøtter Zapier-forbindelser, så de fleste teams vil finde de nødvendige integrationer, men hvor godt løsningen passer, afhænger af din arbejdsgang og teknologistak.
| Faktor | Aircall | RingCentral |
|---|---|---|
| FaktorDatakryptering | AircallKrypterer opkald under overførsel og ved lagring ved hjælp af TLS og AES. | RingCentral End-to-end-kryptering af opkald, beskeder og data. |
| FaktorLovgivningsmæssig compliance | AircallOverholder SOC 2, ISO 27001, CCPA og GDPR og tilbyder funktioner til HIPAA-forberedelse. | RingCentral Certificeret til GDPR, HIPAA, SOC 2, SOC 3 og flere globale standarder. |
| FaktorOppetid | Aircall99.95 % oppetid i henhold til SLA med globale datacentre og status i realtid. | RingCentral 99.5 % oppetid med redundant infrastruktur på verdensplan. |
| FaktorBrugerkontroller | AircallTilpassede rollebaserede tilladelser, revisionslogge og detaljerede adgangsindstillinger. | RingCentral Avancerede administratorfunktioner, detaljerede tilladelser og revisionsspor. |
| FaktorHændelsesrespons | AircallOvervågning døgnet rundt samt et dedikeret sikkerhedsberedskab. | RingCentral Dedikerede sikkerhedsoperationer og regelmæssige uafhængige revisioner. |
RingCentral har en fordel, når det gælder strenge certificeringer, mens Aircall imponerer med robust og effektiv styring af tilladelser samt højere oppetid. Jeg synes, Aircall er et stærkt valg, hvis du ønsker rollebaseret adgangskontrol, men RingCentral er klart bedst, hvis din virksomhed står over for omfattende compliance-krav.
| Faktor | Aircall | RingCentral |
|---|---|---|
| FaktorBrugerflade | AircallRent, moderne layout med træk-og-slip-routing af opkald. | RingCentral Flere funktioner, men menuerne kan virke overfyldte for nye brugere. |
| FaktorOpsætningstid | AircallHurtig implementering – teams kan være klar til at gå i gang på under en dag. | RingCentral Det tager længere tid at få brugerne i gang på grund af det bredere produktomfang. |
| FaktorMobiloplevelse | AircallIntuitiv mobilapp med fokus på de vigtigste opkaldsopgaver. | RingCentral Mobilapp med alle funktioner og flere konfigurationsmuligheder. |
| FaktorLæringskurve | AircallNem for nye medarbejdere at lære med minimal oplæring. | RingCentral Stejlere læringskurve med avancerede tilpasningsmuligheder. |
| FaktorKundesupport | AircallLivechat og personlig introduktionstjeneste. | RingCentral Telefonsupport døgnet rundt, ressourcecentre og personlig introduktion. |
Aircall er nemmere at komme i gang med, hvis du ønsker en enkel brugerflade og hurtig, personlig introduktion, mens RingCentral er bedre, hvis du ønsker avancerede funktioner, men er villig til at bruge mere tid på at oplære dit team. Jeg har erfaret, at Aircall fungerer bedst for teams, der prioriterer enkelhed og hastighed, mens RingCentral belønner dem, der søger dyb tilpasning og komplette kommunikationsløsninger.
Aircall
- Call quality is consistently clear and reliable.
- AI-powered features automate call routing and insights.
- Onboarding and setup are fast for new teams.
- Analytics and reporting options are fairly basic without paid add-ons.
- Pricing is higher than some similar solutions.
- Users with unreliable internet connectivity report audio quality issues.
RingCentral
- The intuitive interface makes it easy for your team to manage calls efficiently.
- Multi-channel support lets you handle customer queries via voice, chat, and email.
- Real-time analytics help you track performance and improve your team's effectiveness.
- Some users find the reporting tools less customizable than they need.
- Occasional call quality issues can disrupt your service.
- The mobile app lacks some features available in the desktop version.
Aircall
- SaaS StartupsAircall’s quick deployment and CRM integrations help fast-moving SaaS teams scale support.
- Remote Sales TeamsCloud-based calling and mobile apps keep distributed sales teams connected.
- Customer Support DepartmentsCall routing and queue management streamline high-volume support operations.
- E-Commerce BusinessesOrder tracking and customer history pop-ups improve service for online retailers.
- SMBs With Growth PlansScalable pricing and easy onboarding suit small businesses planning to expand.
- Recruitment AgenciesClick-to-dial and call recording simplify candidate outreach and follow-up.
RingCentral
- Retail TeamsRingCentral’s multi-channel support allows your team to handle customer queries efficiently across voice, chat, and email.
- Healthcare ProvidersReal-time analytics help you manage patient communication effectively, ensuring timely responses and improved service.
- Customer SupportThe intuitive interface makes it easy for your team to manage high volumes of calls and improve customer satisfaction.
- Remote TeamsRingCentral’s cloud-based system ensures your team stays connected and productive, regardless of location.
- Call CentersWith robust performance tracking, your team can optimize call handling and enhance overall efficiency.
- Small BusinessesEase of use and comprehensive communication tools make RingCentral a great choice for your growing team.
Hvem bør bruge Aircall, og hvem bør bruge RingCentral?
Aircall er et godt valg for teams i hurtig vækst, startups og alle, der ønsker en moderne callcenterløsning, som er nem at lancere og administrere. Hvis dit team værdsætter hurtig introduktion, nemme integrationer og en overskuelig brugerflade, vil Aircall føles som et naturligt valg. RingCentral er derimod udviklet til større teams og organisationer, der har brug for robuste kommunikationsfunktioner, omfattende tilpasningsmuligheder og streng overholdelse af regler. Hvis din virksomhed arbejder på tværs af regioner, håndterer følsomme data eller har brug for samlet tale, video og beskeder, er RingCentral det sikrere valg.
| Aircall | RingCentral | |
|---|---|---|
| Automation Tools | Aircall Offers call routing and basic workflow automation. | RingCentral Supports complex automation and deeper integrations across channels. |
| Customization | Aircall Simple to set up, limited advanced customization. | RingCentral Extensive customization with workflows and admin controls. |
| Unified Communications | Aircall Focuses on voice with some app integrations. | RingCentral Combines voice, video, messaging, and fax in one suite. |
| User Interface | Aircall Clean, modern, and built for quick agent onboarding. | RingCentral Feature-rich but more complex for first-time users. |
| Call Analytics | Both provide real-time call monitoring, reporting, and analytics features that help supervisors track performance and spot trends. |
|---|---|
| Cloud-Based Platform | Both Aircall and RingCentral run entirely in the cloud, so your team can work from anywhere with internet access. |
| CRM Integrations | Each platform offers direct integrations with leading CRMs like Salesforce, HubSpot, and Zoho, letting agents tie calls to account activity easily. |
| IVR Capabilities | Each solution allows teams to build multi-level IVR menus for routing customers to the right team or resource quickly. |
| Tiered Pricing | Both use a per-user, tiered subscription model, so costs can scale up or down as your team changes. |