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Call center software is the crux of customer service. It can help your team manage high call volumes and improve your customer experience. It's also designed to help you resolve customer concerns quickly, with vital information within easy reach for your agents. This allows them to focus more on creating meaningful engagements at every touchpoint.

In this article, I've curated a list of the best call center software available on the market today. If you have questions about call center software and how it works, scroll to read my answers to some common FAQs. I've also explained my selection criteria and process for creating this list below too.

What is Call Center Software?

Call center software is a system that helps companies perform customer communications. A call center’s primary purpose is to provide phone support for inbound calls and enable outbound calls efficiently. Call centers can receive an enormous number of calls each day. This software helps you manage these conversations with call queuing, routing, and reporting features.

The best call center software will help make two-way communication with your customers easier. It will also give your customer service reps an all-inclusive, centralized dashboard that organizes their daily tasks.

Overviews Of The 10 Best Call Center Software

To help you find the best cloud-based call center software for you, I’ve provided detailed summaries of my top 10 choices and explained why I included each system in this list. I’ve also highlighted their standout features and given you pros & cons to help you determine which contact center solution best fits your business needs.

1

CloudTalk

Best for global call centers

This is an aggregated rating for this tool including ratings from Crozdesk users and ratings from other sites.
4.4
439 reviews

14-day free trial

From $25/user/month (billed annually)

CloudTalk is a cloud-based call center software that helps businesses communicate with customers from around the globe.

Why I picked CloudTalk: The platform enables users to provide inbound support and outbound sales to their customers worldwide. CloudTalk offers businesses 140 national phone numbers or a toll-free number, so you can establish your company as a global brand. The vendor also partnered with multiple telecom organizations around the world to give users a robust network and ensure clear calls and consistent performance.

CallTalk Standout Features and Integrations

CloudTalk works for any sized business looking for advanced features such as skills-based routing, unlimited call queues, and automation. Also, CloudTalk provides call commenting, tagging, and recording, which will help enhance your rep’s productivity when handling incoming calls. Because it works on the cloud, there’s no need to install software or buy hardware to get started - all you need is a reliable internet connection.

Other features include internal calls and extensions, call recording, call queuing, number porting, voicemail, toll-free numbers, international numbers, call flow designer, and automated call distribution.

Integrations include Freshdesk, Pipedrive, Success4, LiveAgent, Zendesk, Salesforce, Hubspot CRM, Zoho CRM, Microsoft Dynamics 365, Shopify, Zapier, Help Scout, LiveChat, and Intercom.

Pros

  • Simple rep management
  • User-friendly interface
  • Stable call quality

Cons

  • Updates can cause issues
  • Needs better API support
2

Talkdesk

Best for answering customers’ questions

This is an aggregated rating for this tool including ratings from Crozdesk users and ratings from other sites.
4.4
2439 reviews

Free demo available

From $75/user/month

Talkdesk puts vital customer information in front of your customer service reps to help them answer any question. Their contact center software is a suitable option for businesses that need a system to handle a small number of calls.

Why I picked Talkdesk: Many platforms put a customer’s information at your team’s fingertips, but Talkdesk sets itself apart because it does the same thing without your agents having to answer the call. It does this by using an interactive voice response function that allows your customer who calls in to complete tasks and get the information they need. Talkdesk’s interactive voice response tool is easy to configure, thanks to its visual customer journey builder.

Talkdesk Standout Features and Integrations

Talkdesk's advanced routing features ensure your customers connect with the right representative, team, or department based on their needs. If you have multiple reps that are right for the customer, Talkdesk’s ring groups feature will distribute calls to various agents simultaneously.

Other advanced features include omnichannel engagement, management tools, employee collaborations, customer experience analytics, enterprise-level uptime service level agreement, artificial intelligence applications, and low-code, no-code, and custom-code tools.

Integrations include Freshdesk, Pipedrive, Userlike, OnePageCRM, Zendesk, Salesforce, Slack, Zoho CRM, Nimble, LiveChat, Shift, Keap, and Gong.io.

Pros

  • Includes an AI-powered virtual assistant
  • Efficiently organizes customer data
  • User-friendly platform with good self-service options

Cons

  • Multichannel engagement capabilities aren't included in their basic plan
  • Can be slow at generating reports
3

Nextiva

Best for phone, SMS, video, & email customer support

This is an aggregated rating for this tool including ratings from Crozdesk users and ratings from other sites.
4.4
820 reviews

7-day free trial

From $30.95/user/month

Nextiva helps businesses communicate with customers from anywhere possible with its virtual call center capabilities.

Why I picked Nextiva: The platform uses its VoIP solution, Nextiva One, to provide voice, video, fax, text, and team chat features. It’s 100% cloud-based, which makes it perfect for remote teams. Your support representatives can simply log in to Nextiva’s desktop or mobile app and start handling incoming calls. If your call center experiences a large call volume, you can automate routine tasks in the platform, allowing your support agents to focus on crucial calls.

Nextiva is excellent for companies of any size - from small-to-medium businesses to large organizations. You can use the platform to get real-time insights into your team’s data, and your reps can get essential customer details to make them feel like they’re your only customer. Also, Nextiva can provide you with an integrated solution for all customer support channels and business applications.

Nextiva Standout Features and Integrations

Features that make Nextiva stand out include its workforce management and optimization tools such as multi-channel staffing forecasts, multi-skill forecasting, and agent scheduling tools. They also offer integrated quality monitoring and coaching tools to help you improve your agent performance.

Other features worth noting include team chat, free local and toll-free phone numbers, extension dialing number change, an auto attendant, call management, voicemail forwarding, call analytics, advanced call routing, call recording and rating, call queuing, and three-way calling.

Integrations include Salesforce, Zendesk, Hubspot, Zoho CRM, Microsoft Dynamics, Workbooks, Bullhorn, SugarCRM, ServiceNow, ConnectWise, GoldMine, Google Workspace, and Microsoft Teams.

Pros

  • Includes workforce management and workload optimization features
  • Excellent uptime rate for a cloud-based system (99.999%)
  • Their self-service interactive voice response (IVR) feature helps manage high call volumes

Cons

  • Call recording limited to Enterprise plan
  • Contact center and business communication modules are priced separately
4

Dialpad

Best multichannel solution with advanced AI functionality

This is an aggregated rating for this tool including ratings from Crozdesk users and ratings from other sites.
4.4
1868 reviews

Free trial available

From $20/user/month

Dialpad is a sophisticated multichannel call center platform that uses AI to improve agent workflows and help them answer customer queries faster.

Why I picked Dialpad: The platform’s AI provides a significant enhancement to the software’s contact center capabilities. For example, Dialpad can automatically transcribe your reps’ phone calls and identify specific keywords in the conversation, such as “refund.” Then the AI will display helpful references on the rep’s screen to help with the call. The AI can also alert your managers to potential issues in real-time by detecting your reps’ conversation sentiments - each conversation will have a label of “positive,” neutral,” or “negative.”

Dialpad is excellent for small businesses wanting smarter, more effective conversations in a fully functional virtual call center. It provides deep, real-time call center metrics across voice, social media, and digital communication channels. Also, the software can generate scripts for your reps facing difficulty answering customer questions.

Dialpad Standout Features and Integrations

Dialpad's multichannel customer engagement capabilities empower your customer service agents to engage with customers across popular social media channels like Facebook Messenger, WhatsApp, and Apple Business Chat within one workspace. This helps platform users provide a better end-to-end customer journey, no matter which communication method they prefer.

Their platform also includes several noteworthy features that make it easier for managers to monitor their agents' performance, including manager alerts for service level agreement issues, call monitoring tools (Listen In, Barge, and Take Over), and a screen capture tool that takes a snapshot of an agent's computer interface.

Other notable features include flexible call routing, automated voicemail and callback, interactive voice response, real-time speech analysis, live caller sentiment, real-time coaching, and quality management tools.

Integrations include Hubspot, Zapier, Clio, Domo, Wingman, Intercom, HappyFox, Helpwise, Kizen, Salesforce, DataGrail, Recruitly, AutoReach, Microsoft Teams, and Gong.

Pros

  • Includes a self-service virtual agent
  • Pinpoints follow-up topics
  • Automated post-call notes increase agent productivity

Cons

  • Hold queue is limited to 25 customers at one time
  • Limited customization options
5

Aircall

Best for call monitoring features

This is an aggregated rating for this tool including ratings from Crozdesk users and ratings from other sites.
4.4
650 reviews

7-day free trial

From $30/user/month (billed annually)

Aircall is a popular choice for modern organizations thanks to its ability to provide deep insights via real-time analytics.

Why I picked Aircall: The platform’s dashboard will give you and your sales managers instant access to your call center’s metrics to ensure everyone meets their goals. Aircall enables you to monitor your agent’s missed call rate in a straightforward, all-in-one tool. You can use the software to monitor your entire call center or narrow your focus on an individual representative on the same screen.

Aircall helps businesses in any industry that need call center software and also offers customer service tools. You’ll get the same features and capabilities of the more heavy-weight tools, such as call routing and performance reports, but for an affordable price.

Aircall Standout Features and Integrations

One feature that stood out in Aircall's system is that it enables you to claim local and international phone numbers for your business in 100+ countries, even if you aren't based there. Plus, you can use their platform’s phone system to manage customer inquiries worldwide and eliminate spam or bot callers by blocklisting numbers easily.

Their interactive voice response (IVR) feature also helps to streamline your call center operations by classifying callers according to their needs and automatically routing them to the best-suited agent (i.e., skills-based call routing), improving your customer experience greatly.

Other advanced features include call whispering (the ability to speak to teammates secretly while they're on a live call), insight cards (a tool that proactively loads your agent up with customer details as soon as their phone rings), automatic call recording, a live dashboard, third-party application data syncing, and in-depth analytics.

Integrations include monday.com, Freshdesk, Quaeris, Pipedrive, Cyclr, Wingman, Desktop.com, BetterCloud, Salesforce, Zendesk, Slack, Mailchimp, Zoho CRM, Hubspot CRM, and Constant Contact.

Pros

  • Deep communication insights
  • Accessible on multiple devices
  • Excellent customer support

Cons

  • Power dialer feature is limited to the Professional plan or above
  • Loudspeaker functionality is unpredictable
6

Freshdesk Contact Center

Best for an affordable virtual contact center

This is an aggregated rating for this tool including ratings from Crozdesk users and ratings from other sites.
4.1
120 reviews

21-day free trial

From $18/user/month

Freshdesk Contact Center is a complete, affordable, and all-in-one contact center solution for businesses.

Why I picked Freshdesk Contact Center: I included Freshdesk Contact Center in this list because their virtual setup reduces many of the costs of traditional phone systems, making them an affordable option for small businesses. With this platform, your telephony costs will be lower than normal thanks to their pay-as-you-go call charges and reduced hardware requirements. Instead of investing in lots of phone equipment, you can use a laptop, tablet, or mobile device to make outgoing calls or receive incoming calls. They also support a variety of phone number options, including local, toll-free, or vanity numbers.

Freshdesk Contact Center offers free plans for new licenses as well as affordable paid options. The free plan has limited features, but the lowest paid tier, the growth plan, has the features the free plan doesn’t and other basic capabilities. The software can also work with your business as you scale and need additional features to manage your support center.

Freshdesk Contact Center Standout Features and Integrations

One feature I found interesting is the option to save Solution Articles into a folder that all agents can assess, functioning as an internal knowledge base. You can also convert your rep’s responses into solutions and help articles to grow your internal knowledge base easily.

Another nice feature is their multi-level IVR (interactive voice response) phone tree that uses AI to direct customer inquiries to the right agent, with the ability to configure up to 5 levels of support. In addition, I also like their call-masking option that makes it possible to display your official customer support number on your customer's call display, no matter what number you're actually calling from.

Other standard features include call routing, business hour settings, shared phone lines, spam call blocking, and live call monitoring.

Integrations include ResponseTap, FrontApp, Zoho CRM, Nimble CRM, Pipedrive, Copper CRM, PipelineDeals CRM, Zendesk Sell, Salesforce, Hubspot CRM, Zapier, Shopify, and WooCommerce.

Pros

  • Simple onboarding process
  • Flexible platform
  • Detailed analytic reports

Cons

  • No calls between reps
  • Mobile app is sometimes buggy
7

Zoho Voice

Best for integrated telephony in CRM

This is an aggregated rating for this tool including ratings from Crozdesk users and ratings from other sites.
4
2539 reviews

15-day free trial

From $39/user/month

Zoho Voice is a comprehensive cloud telephony solution designed to meet the communication needs of businesses of all sizes. It offers a range of features including voice calls, call forwarding, call recording, and voicemail, all integrated within Zoho's ecosystem of business tools.

Why I Picked Zoho Voice: As call center software, Zoho Voice excels in providing seamless integration with CRM systems, advanced call analytics, and customizable IVR options. It simplifies customer interaction management, enabling businesses to deliver superior customer service efficiently.

Zoho Voice Standout Features and Integrations

Zoho Voice features AI-powered voice assistance, offering automated customer support to optimize call center operations. Additionally, its real-time call analytics tool provides critical data and insights, enabling businesses to make informed decisions to improve call center performance. This combination of features ensures that Zoho Voice is well-equipped to meet the dynamic needs of modern call centers.

Other features include call forwarding, call recording, voicemail, customizable ivr, ai-powered voice assistance, real-time call analytics, integration with zoho crm, and global voice call capability.

Integrations include Zoho CRM, Zoho Desk, Zoho Campaigns, Zoho Analytics, Zoho Books, Zoho SalesIQ, Zoho Recruit, Zoho WorkDrive, Zoho Projects, and Zoho Mail.

Pros

  • Customizable IVR for personalized customer interactions
  • Advanced call analytics for detailed performance insights
  • Seamless integration with Zoho's suite of products

Cons

  • Limited customization options in comparison to some competitors
  • Can be complex for new users
8

Five9

Best for managing high call volumes

This is an aggregated rating for this tool including ratings from Crozdesk users and ratings from other sites.
4.1
418 reviews

Free demo available

From $149/month; Custom plans are also available

Five9 is a call center solution that helps businesses that experience high call volumes engage with their customers. It's suitable for large businesses transitioning from an on-premise tool to a cloud-based solution.

Why I picked Five9: The platform offers multiple open-source call center functionalities for businesses with a high number of customer phone inquiries. Five9’s representative technology can take some of your calls, so you don’t have to hire more representatives to handle these calls.

With Five9, managers have full visibility into their entire team - it doesn’t matter if they’re working from home or on the go. Their software also includes several workforce optimization features to help you boost agent productivity, save money, and increase your ROI.

Five9 Standout Features and Integrations

Five9 uses practical AI to increase customer satisfaction rates for all users by prioritizing calls and interactions based on urgency and selecting the resource that will be most beneficial to the customer. If a customer visits your website and leaves their contact information to get information about your product, Five9’s AI will place the contact details in front of your call queue.

Another neat feature is their Intelligent Virtual Agent (IVA) which allows you to deploy a more conversational and engaging self-service feature across all your digital customer support channels.

Other features include an outbound dialer, omnichannel routing, natural language processing, dashboards and reports, call disposition, data import and export, lead management, and call tracking.

Integrations include Salesforce, Servicenow, Zendesk, Microsoft Teams, Zoom Phone, Ring Central, Freshdesk, Fuze, Gong, MarketSharp, Logicbox, Sugar Sell, Balto, and Chatdesk.

Pros

  • Extensive documentation
  • Includes gamification to improve agent performance
  • Includes a helpful whisper mode to assist agents during a live call

Cons

  • Integration analytics are limited to their top-level paid plan
  • Feature add-ons can be expensive
9

RingCentral

Best for productivity tracking and monitoring agent performance

This is an aggregated rating for this tool including ratings from Crozdesk users and ratings from other sites.
3.8
872 reviews

Free demo + free trial available

From $15.99/user/month

RingCentral is a cloud-based omnichannel contact center solution that provides businesses with robust features that support growing companies.

Why I picked RingCentral: In one convenient platform, RingCentral lets users set up and manage a call center as their business grows. Their workforce management tools make it simple to handle your reps’ schedules and schedule calls according to traffic volumes. You can also monitor KPIs in real-time, track performance, and get detailed customer support performance analytics.

RingCentral ensures the best possible service quality by continuously monitoring and enhancing the software for users. Also, the tool’s screen recording capabilities allow customer service managers to give reps feedback on how to navigate the platform and optimize agent performance.

RingCentral Standout Features and Integrations

RingCentral includes several features that allow you to provide proactive, outbound support to your customers. You can take advantage of their advanced call scripting features to empower your agents to deliver consistent experiences to your customers. RingCentral also includes a variety of outbound dialers, including predictive dialers. Their call blending feature also helps you maximize your agents' productivity by allowing them to work out outbound campaigns during slower traffic times, then switching them to inbound support when your call volume increases.

Other features include call recording, escalation management, voice recognition, campaign management, real-time chat, reporting and analytics, file transfer, and contact management.

Integrations include Jira, Freshdesk, Supportbench, Pipedrive, New Relic, Envoy, 1CRM, VipeCloud, Zendesk, Salesforce, Mailchimp, Slack, Hubspot CRM, and Zoho CRM.

Pros

  • Allows for conversation reviews
  • Works on mobile devices
  • Clean user interface

Cons

  • Customer service needs work
  • No call conferencing capabilities
10

Genesys

Best for gamification and other employee engagement features

30-day free trial

From $75/user/month (billed annually)

Genesys provides small businesses with advanced call center features for inbound and outbound call management.

Why I picked Genesys: If you’re running a small business, Genesys can help keep your reps engaged and productive thanks to its built-in unified communication and collaboration tools. You can also use its AI capabilities to understand your customer data from the insights it distills. Your teams will get advanced call center features such as automation and workforce management to help your business provide excellent customer service.

Genesys helps small businesses take their customer experience efforts worldwide. Whether you’re operating in 2 countries or 80, the platform will help you simplify customer experiences. The platform’s predictive routing and automatic call distribution (ACD) capabilities will analyze your customers’ behavior patterns and identify the best outcome and representative to ensure all customers get the best experience every time.

Genesys Standout Features and Integrations

Standout features for Genesys, in my opinion, are their employee engagement capabilities. Genesys uses gamification features like internal scorecards and leaderboards to drive team performance. In addition, their platform also helps with employee development through embedded learning and training, coaching tools, a personalized development hub, and rewards and recognition tools. The depth of these features also provides good value for small businesses wanting more out of their call center software.

Other features include quality assurance and monitoring, predictive engagement, knowledge management, co-browse and screen share, voice bots, and predictive routing.

Integrations include Zoom Phone, Microsoft Azure, Video RTC, Daisee, Sapling AI Writing Assistant, LumenVox, Topbox, Airkit, Eleveo, Call Journey, Replicant, and Ultimate.ai.

Pros

  • Simple user interface
  • Strong AI features
  • Flexible plan options

Cons

  • Slow report generation
  • Report customization limitations
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Other Options

Here are a few more options that didn’t make the best call center software list:

  1. LiveAgent

    Best for integrated helpdesk and ticketing tools

  2. Zendesk

    Best for unifying communication channels

  3. Twilio

    Best for customization

  4. 8x8

    Best for team collaboration.

  5. AWS Connect

    Best for onboarding new representatives.

  6. Aspect Software

    Best high-performance contact center solution.

  7. Calabrio

    Best for workforce optimization.

  8. NICE inContact

    Best for cloud-based voice processes.

  9. Vonage Business Cloud Contact Center

    Best for call center flexibility and control.

Selection Criteria for the Best Call Center Software

Perhaps you're wondering how I selected the best call center software for this list? To build this top list, I evaluated and compared a wide range of call center software based on recent market data and positive user ratings.

After determining my long list of top choices, I further honed my list by using the selection criteria below to see how each platform stacked up against the next one. I also drew on my years of personal experience using call center software to pinpoint the features that add a lot of value.

Here’s a short summary of the main selection and evaluation criteria I used to develop my list of the best call center software for this article:

Key Features

In addition to the basic functionalities above, I also assessed the following core features when determining which call center software solutions to include in my list:

  • Interactive Voice Response (IVR): Also known as a virtual assistant, an IVR feature will automatically answer calls when they come in and provide customers with options to ensure they’re sent to the right representative.
  • Call Recording: Most platforms will automatically record conversations that your managers can use for quality assurance purposes, analytics and reports, training new reps, and evaluating performance.
  • Screen Sharing: Using a screen feature will help your reps provide hands-on real-time assistance to customers experiencing technical issues.
  • Appointment Reminders: A reminders feature will help your reps know more about customers’ appointments by sending a notification via text, email, or another preferred method.
  • Performance Metrics: Call center software with reporting and analytics tools will help you measure performance metrics such as calls per day per agent, average call times, average wait times, and customer satisfaction.
  • Call Routing: This feature automatically routes calls to your service reps based on various criteria, such as call type or expertise (skill-based routing). This helps ensure the most equipped agents are assigned to each call, providing your customers with a better experience.
  • Automated Dialers: Many sales teams use auto-dialers to automatically dial numbers on a contact list to follow up with customers or try to convert leads.
  • Workforce Management: Your call center software can make it simple for you to measure your rep’s performance with list and campaign management tools.
  • Screen Popping: When customers contact your business, this feature will flash their number and show their previous customer interactions if your platform has a CRM integration set up.
  • AI Prompts: These are text-based notifications that will help your teams understand your customers’ concerns based on their responses.
  • Inbound/Outbound Call Support: The best call center software should make it easy to conduct both outbound customer calls and receive inbound calls for customer service purposes.

Omnichannel 

Customers aren’t happy with calling a 1-800 number and waiting for 10 minutes so they can speak with your team. They need more options to interact with your company. That's why I looked for call center software that enables customer service teams to manage several communication forms in one place. These communication methods include chatbots, email, and SMS messaging. This allows your customer to contact you by using the channel they want to use.

Customizability 

Using a call center platform with robust customization capabilities will help you ensure it fits your business. Customization also ensures that you can make the necessary changes to the platform as your company grows. I looked for software that allows for significant customization levels without too many restrictions on your activity.

Automation

Customers who have to wait in a call queue and are directed to the wrong department will have a negative view of your business in the future. The impact can be detrimental if they share their experience with friends and family or post about it on review sites. So, I look for call center software with an automatic call distribution (ACD) system that ensures calls go to the right department and representatives.

Software Integrations 

Any cloud-based contact center software you use can help you provide personalized service when you integrate it with other tools, such as customer relationship management platforms. These CRM integrations can also help your teams track customer behavior, so they can manage customers accordingly when they identify a trend. I looked for call center platforms that work with the systems your business already relies on so you can track prospects and customers.

Pricing

Many platforms price their software according to the number of call center agents you have. This will start to become more expensive as your team grows. However, most call center providers offer multiple service tiers so you can choose which is right for you. I looked for options that have reasonable pricing subscriptions and transparent pricing models. However, some worthwhile systems only offer custom pricing upon request due to the multitude of modules they offer. In those cases, you can contact the software vendor for a personalized quote that includes only the modules and features you actually need.

People Also Ask

If you have general questions about what call center software has to offer, these answers to frequently asked questions are a good place to start:

What other customer experience software should I use?

Your customers are the reason why your business is successful. So, it would make sense to implement the right tools to ensure they’re always happy to come to you with their needs. Here are some other tools you can use to enhance your customers’ experience with your business:

How much does call center software cost?

Call center software solutions vary in price depending on the depth of their features. Since they’re SaaS (software-as-a-service) platforms, you can expect to pay a monthly fee per user, so the overall price will also depend on the number of reps or agents you have on your customer service or support team.

In general, you can expect to pay between $12 – $75 per user, per month for plans based on the size of your team. Some call center operations platforms have a flat monthly fee pricing structure instead. In those cases, you can expect to pay between $75 to $150 per month regardless of the size of your team.

For a more thorough analysis of other factors that influence prices, read our detailed breakdown of call center software pricing.

How can I choose the best call center software for my business?

That’s a great question, and thankfully, helping people select software is one of my specialties. Here’s a framework that I recommend using as you evaluate your top call center management options:

  1. Make a business case for your specific needs regarding your desired call center software. This phase should also include creating a realistic budget for what you can spend on this new software too.
  2. Identify any pain points of systems you’re currently using. This is important as you’ll want to ensure any new system you consider addresses these points specifically.
  3. Form an internal implementation team of key stakeholders. Make sure to involve a few key personnel from each relevant department.
  4. Research the different options out there and make a short list of your top choices. (Hint: if this article didn’t have exactly what you’re looking for, pop up to our search field instead. It’s very likely that we have other lists that already have what you’re looking for.)
  5. Meet with your implementation team to narrow your list down to three top software solutions.
  6. Request a personalized demo or free trial of your top three choices. This will give you a hands-on experience of what it’s like to use the tool, allowing for a more thorough comparison.
  7. Make your final choice based on how well each system satisfies your business needs, addresses your pain points, works with your budget, and provides a good user experience.

If you need additional help, I also recommend this article: What is Customer Support Software and How to Choose the Right One for Your Business.

More Call Center Software Reviews

As I'm sure you know already, there are different types of call center software out there to meet different business needs. If you didn't find exactly what you're after in this list, I'm sure one of my other top 10 lists will do the trick:

Give Your Customers the Satisfaction they Want

The right call center software will make the difference between happy customers who get the answers they’re looking for and disappointed customers who believe you don’t value their time. 96% of consumers say excellent customer service builds trust. So, you can see why adding a call center platform is crucial for your company.

Choosing a reliable solution will help ensure you’re always making your customers smile after speaking with them. This guide is a step in the right direction when choosing the best one for your organization.

What's Next?

But what if you need more advice and tool suggestions? Where would you go? Well, there’s an answer to that too. Sign up for The CX Lead newsletter! You’ll get the latest advice from customer experience experts and tool recommendations from our team.