Anmeldelse af GoTo Connect: Fordele, ulemper, funktioner og priser

GoTo Connect skiller sig ud med sin brugervenlige grænseflade og overkommelige priser, hvilket gør det til et godt valg for små virksomheder, der søger pålidelig VoIP-software.

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By Tim Fisher

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GoToConnect is a virtual call center software that combines VoIP calling, video meetings, and contact center routing in a single platform. It's worth considering if your team handles inbound and outbound calls and needs those capabilities without juggling separate tools. If you've looked at RingCentral, GoToConnect covers similar ground but tends to be easier to configure and more cost-accessible for mid-sized teams that don't need RingCentral's deeper enterprise feature set.

GoToConnect Evaluation Summary

GoTo Connect streamlines multi-channel communication for efficient customer support.
Customer rating

4.4/5

Pricing
  • Pricing upon request
  • Free demo available

Why Trust Our Software Recommendations

6,700+

Reviews

20

Industry experts

16+

Evaluation factors

14

Years

Our team has been testing and reviewing software since 2012. As CX leaders ourselves, we know how difficult—and important—it is to choose the right software.

For this guide, we evaluated tools using hands-on testing and independent research, scoring tools using our selection criteria.

Our reviews reflect our human editorial judgment, not a sales pitch.

GoToConnect Overview

In my opinion, GoTo Connect serves as a solid VoIP software platform, particularly for small to medium-sized businesses. It offers a user-friendly interface and robust feature set, making it a good choice for teams that need efficient communication and task management tools. While GoTo Connect excels in ease of use and onboarding, its customer support could be more responsive. The value for money is fair, but larger organizations with complex needs might find the pricing structure and available integrations limiting. If your team prioritizes straightforward setup and effective basic features over advanced customization, GoTo Connect is definitely worth considering.

Pros

  • Feature-rich platform
  • You can easily manage calls with its user-friendly interface.
  • Your team will appreciate its reliable quality of calls.
  • It's simple to set up and start using right away.

Cons

  • You might find the reporting features a bit basic.
  • Your team may encounter occasional connectivity issues.
  • It can be challenging to customize to fit specific needs.

Is GoToConnect Right For Your Needs?

Who Would be a Good Fit for GoToConnect?

If you're a small to medium-sized business looking to improve communication, GoTo Connect is a solid choice. It offers a user-friendly interface, call routing, and integration with GoTo Meeting for video conferencing. With features like call recording and detailed reporting, it's great for teams needing comprehensive communication tools without a complex setup.

  • Small Businesses
    Your team can benefit from GoTo Connect's easy-to-use interface and cost-effective pricing, making it ideal for growing businesses in need of a basic business phone system.
  • Remote Teams
    Stay connected with GoTo Connect's integration with GoTo Meeting, perfect for teams making international calls from various locations.
  • Customer Support
    Enhance your support operations with call routing, dial plans, and detailed reporting, allowing for efficient customer interaction.
  • Sales Teams
    Use call recording and reporting to monitor and improve sales calls, helping your team close more deals.
  • Healthcare Providers
    Secure communication with encryption and two-factor authentication helps maintain patient confidentiality, crucial for businesses working in the healthcare sector.
  • Retail Operations
    Easily manage multiple store locations with compatibility for over 180 devices, enabling consistent and reliable communication.

Who Would be a Bad Fit for GoToConnect?

If your team requires advanced analytics or deep integration capabilities, GoTo Connect might not be the best choice. Businesses that heavily rely on complex reporting and data-driven decisions could also find GoTo Connect's features somewhat limited. GoTo Connect is also not likely to be a good fit if your work demands highly customized solutions, or if you need software with extensive automation features.

  • Large Enterprises
    Your team might find GoTo Connect lacking in terms of scalability and the number of advanced features needed for large-scale operations.
  • Tech Startups
    If you're in a fast-paced tech environment and require constant innovation and flexibility, GoToConnect might not be able to keep up with your demands.
  • Retail Chains
    Retail businesses requiring specific integrations with inventory and sales systems might find GoTo Connect's capabilities insufficient.
  • Financial Services
    For teams requiring stringent compliance and detailed reporting, GoToConnect may fall short of the rigorous standards required in the finance industry.
  • Healthcare Providers
    Healthcare teams needing specialized integrations with medical record systems may find Go To Connect incompatible with their needs.
  • Manufacturing Firms
    Manufacturers that rely on robust system integrations for production monitoring might find GoToConnect to be too limited.

Core Features

Call Management: You can easily manage incoming and outgoing calls with features like call forwarding and call queues . This helps make sure calls are directed to the right team members, improving overall operational efficiency and customer satisfaction.

Voicemail to Email: Receive voicemail messages directly to your email, allowing you to keep track of important messages even when you're not at your desk. This means you’ll never miss critical communications.

Call Recording: Record calls for quality assurance and training purposes. This helps your team improve communication skills and resolve disputes by reviewing past interactions.

Interactive Voice Response (IVR): Create a menu system that guides callers to the right department or information. This automation helps reduce wait times and enhances caller experience.

Analytics and Reporting Dashboard: Access analytics to gain insights into call and SMS volume, duration, and patterns. This data helps you make informed decisions to optimize your team's performance.

Custom Greetings: Personalize your customer interactions with custom phone call greetings and messages. This adds a professional touch and enhances the caller's experience with your brand.

Easy PBX System Administration: User-friendly admin tools and drag-and-drop controls make it easy to adjust call flows and settings.

GoToConnect screenshot
Voicemail-to-email sends messages directly to your inbox for easy tracking.

Ease of Use

You'll find GoTo Connect to be intuitive and easy to navigate, with features neatly organized in the left navigation menu. The design supports quick access to key functionalities, making it relatively straightforward for your team to handle calls and manage projects. User reviews praise the platform’s simplicity and the efficiency of its demo calls, which help new users get comfortable quickly. Compared to other call center solutions (like RingCentral or Vonage), GoTo Connect stands out for its user-friendly interface and thorough onboarding process, allowing teams to get up and running quickly and efficiently.

GoToConnect screenshot
GoTo Connect is intuitive, easy to navigate, and praised for its user-friendly interface.

Integrations

GoTo Connect supports and integrates with a range of other CRM and communication platforms, like Salesforce, Miro, Microsoft Teams, ChurnZero, Kommo, Pipedrive, SugarCRM, HubSpot, Freshdesk, Zoho, and ServiceNow.

Additionally, GoTo Connect provides an API for developers to create custom integrations and add-ons. The platform also supports third-party integration tools to enhance its functionality.

GoToConnect screenshot
GoTo Connect integrates with major platforms and supports custom API connections.

GoToConnect Specs

  • 2-Factor Authentication: Yes
  • API: Yes
  • Audio Recording: No
  • Auto Dialer: Yes
  • Automatic Call Distribution: No
  • Call Disposition: Yes
  • Call Logging: Yes
  • Call Monitoring: Yes
  • Call Recording: Yes
  • Call Scripting: No
  • Call Tracking: Yes
  • Chat: Yes
  • Click-to-Dial: Yes
  • Contact Management: Yes
  • Contact Sharing: Yes
  • CRM Integration: Yes
  • Dashboard: No
  • Data Export: No
  • Data Import: No
  • Data Visualization: No
  • External Integrations: Yes
  • File Transfer: No
  • Hardware Integration: No
  • Interactive Voice Response: No
  • Mobile App: Yes
  • Multi-User: Yes
  • Notifications: Yes
  • Report & Compliance: No
  • Scheduling: Yes
  • SMS: Yes
  • Softphone: Yes
  • Video: Yes

Alternatives to GoToConnect

GoToConnect FAQs