Aircall Testbericht: Vorteile, Nachteile, Funktionen und Preise erklärt

Q: How reliable is Aircall’s call quality and uptime?

Aircall is known for stable call quality and high uptime, with most users reporting clear audio and minimal dropped calls. The platform uses multiple data centers and real-time monitoring to maintain service reliability.

Q: Can Aircall handle high call volumes during peak times?

Yes, Aircall is designed to manage high call volumes with features like call queuing, routing, and real-time analytics. This helps teams maintain service levels even during busy periods.

Q: What data security and compliance measures does Aircall offer?

Aircall uses TLS and AES-256 encryption for calls and stored data, and is SOC 2 Type II, GDPR, and CCPA compliant. It also offers HIPAA support, as well as custom roles and permissions.

Q: How easy is it to train new agents on Aircall?

Most teams find onboarding new agents quick, thanks to Aircall’s intuitive interface and in-app guides. Minimal technical knowledge is needed, so agents can start taking calls almost immediately.

Q: Does Aircall support remote and hybrid teams?

Yes, Aircall is cloud-based and offers desktop and mobile apps, making it easy for remote and hybrid teams to stay connected and manage calls from anywhere.

Q: What kind of reporting and analytics does Aircall provide?

Aircall offers real-time dashboards, call logs, and performance metrics. Advanced analytics are available on higher-tier plans for deeper insights into team and call performance.

Q: How customizable are Aircall’s call flows and IVR menus?

You can customize call flows and IVR menus using a drag-and-drop editor. This allows you to adapt routing and menu options to fit your team’s unique workflows.

Q: What support options are available if I run into issues?

Aircall provides 24/5 live chat and email support, a detailed help center, and onboarding specialists. Most users report fast response times and helpful assistance for both technical and account questions.

Leading a customer experience team can feel like you’re always one step behind; calls stacking up, agents asking for help, and customers growing impatient when things slip through the cracks. When the pressure is constant and your systems don’t quite keep up, even a well-run team can start to feel overwhelmed.

Aircall is an AI-powered call center software designed to help customer experience teams manage inbound and outbound calls with ease. For managers juggling high call volumes, distributed teams, and the need for reliable integrations, Aircall offers a straightforward platform that connects with popular CRM and help desk tools.

In this review, you'll find a breakdown of Aircall’s features, best and worst use cases, pros and cons, and pricing—so you can decide if it fits your team’s workflow and customer experience goals.

Aircall Evaluation Summary

Aircall helps teams manage calls and customer interactions.

Rating

4.3 /5

Pricing

From $30/license (billed annually)
Free demo available

Warum Sie unseren Software-Bewertungen vertrauen können

Aircall Overview

If you’re comparing Aircall against other call center solutions, I think its clean interface, robust AI functionality, and strong integrations make it a top pick for teams that want to get up and running fast. The pricing is transparent, and support is responsive, but you might find analytics and customization a bit limited compared to some options. I’d suggest Aircall for fast-growing support or sales teams that value simplicity and need to connect with third-party tools without a lot of IT overhead.

pros

Call quality is consistently clear and reliable.
AI-powered features automate call routing and insights.
Onboarding and setup are fast for new teams.

cons

Analytics and reporting options are fairly basic without paid add-ons.
Pricing is higher than some similar solutions.
Users with unreliable internet connectivity report audio quality issues.

Is Aircall Right For Your Needs?

Who Would be a Good Fit for Aircall?

Aircall is a strong choice for teams that need a cloud-based phone system with fast onboarding, reliable call quality, and built-in AI features. I think it’s especially well-suited for industries and roles where quick setup, remote work, and integration with CRMs or help desks are priorities. If your team values a modern interface and wants to avoid heavy IT involvement, Aircall’s feature set and ease of use make it a practical option.

SaaS Startups

Aircall’s quick deployment and CRM integrations help fast-moving SaaS teams scale support.
Remote Sales Teams

Cloud-based calling and mobile apps keep distributed sales teams connected.
Customer Support Departments

Call routing and queue management streamline high-volume support operations.
E-Commerce Businesses

Order tracking and customer history pop-ups improve service for online retailers.
SMBs With Growth Plans

Scalable pricing and easy onboarding suit small businesses planning to expand.
Recruitment Agencies

Click-to-dial and call recording simplify candidate outreach and follow-up.

Who Would be a Bad Fit for Aircall?

Aircall may not be the best choice for organizations that need advanced analytics, highly specialized call flows, or strict compliance requirements. If your business relies on deep reporting, complex telephony setups, or operates in heavily regulated industries, you might find Aircall’s feature set limiting compared to more specialized solutions.

Large Enterprises

Enterprise contact centres that need heavily customizable workflows might find Aircall limiting.
On-Premise Call Centers

Aircall is a cloud-only solution, and thus cannot cater to companies requiring on-premise solutions.
Government Agencies

Certain security certifications and data residency options are limited.
Non-Customer Facing Teams

Teams that rarely deal with customer-facing interactions won’t find use in Aircall’s robust features.

Wie wir Tools testen & bewerten

Wir haben jahrelang unser System zur Softwarebewertung entwickelt, verfeinert und verbessert. Unser Bewertungsraster ist darauf ausgelegt, die Nuancen der Softwareauswahl und Merkmale eines effektiven Tools abzubilden, wobei der Fokus auf den entscheidenden Aspekten des Entscheidungsprozesses liegt. Nachfolgend sehen Sie, wie unser Test- und Bewertungssystem anhand von sieben Kriterien funktioniert. Es ermöglicht uns, eine unabhängige Bewertung der Software basierend auf Kernfunktionen, besonderen Merkmalen, Benutzerfreundlichkeit, Onboarding, Kundensupport, Integrationen, Kundenbewertungen und Preis-Leistungs-Verhältnis zu geben.

Kernfunktionen (25% der Gesamtnote)

Der Ausgangspunkt unserer Bewertung ist immer die grundlegende Funktionalität eines Tools. Verfügt es über die Basisfunktionen, die ein Benutzer erwarten würde? Sind einige dieser Kernfunktionen nur in teureren Preisplänen verfügbar? Im Kern erwarten wir, dass ein Tool mit den Grundfunktionen seiner Konkurrenten mithalten kann.

Besondere Merkmale (25% der Gesamtnote)

Anschließend bewerten wir außergewöhnliche Funktionen, die über die üblichen Kernfunktionen hinausgehen. Eine hohe Punktzahl spiegelt spezialisierte oder einzigartige Features wider, die das Produkt schneller, effizienter oder für den Endnutzer besonders wertvoll machen. Wir prüfen außerdem, wie einfach es ist, das Tool mit anderen typischerweise verwendeten Programmen zu integrieren, um die Funktionalität und den Nutzen zu erweitern. Tools mit vielen nativen Integrationen, Verbindungen zu Drittanbietern und API-Zugang für eigene Integrationen erhalten die besten Bewertungen.

Benutzerfreundlichkeit (10% der Gesamtnote)

Wir berücksichtigen, wie schnell und einfach sich Aufgaben ausführen lassen, die zur Kernfunktionalität gehören. Software mit hoher Punktzahl ist gut gestaltet, intuitiv zu bedienen, bietet mobile Apps, stellt Vorlagen bereit und erleichtert auch relativ komplexe Aufgaben erheblich.

Onboarding (10% der Gesamtnote)

Wir wissen, wie wichtig eine schnelle Team-Akzeptanz einer neuen Plattform ist. Deshalb bewerten wir, wie leicht sich ein Tool mit minimalem Training erlernen und benutzen lässt. Wir prüfen, wie schnell ein Teammitglied ohne Vorkenntnisse eingerichtet ist und das Tool nutzen kann. Lösungen mit hoher Bewertung erfordern wenig oder keine Unterstützung.

Kundensupport (10% der Gesamtnote)

Wir beurteilen, wie schnell und einfach man telefonisch, per Live-Chat oder Wissensdatenbank Unterstützung erhält. Tools und Anbieter mit echtem Echtzeit-Support bekommen die besten Bewertungen, während Chatbots am schlechtesten abschneiden.

Kundenbewertungen (10% der Gesamtnote)

Neben unseren eigenen Tests berücksichtigen wir den Net Promoter Score von aktuellen und ehemaligen Nutzern. Wir prüfen, ob sie sich wieder für das Tool entscheiden würden. Software mit hoher Bewertung weist auch einen hohen Net Promoter Score auf.

Preis-Leistungs-Verhältnis (10% der Gesamtnote)

Schließlich bewerten wir unter Berücksichtigung aller anderen Kriterien den durchschnittlichen Preis der Einstiegspläne in Bezug auf die Kernfunktionen und vergleichen den Nutzen der anderen Bewertungskriterien. Software, die mehr für weniger bietet, erhält eine höhere Bewertung.

Core Features

Call Routing

Automatically directs inbound calls to the right agent or team based on rules you set. This helps reduce wait times and ensures customers reach the right person quickly.

Interactive Voice Response (IVR)

Lets you set up automated menus so callers can self-direct to the right department. IVR reduces manual transfers and improves first-call resolution.

Call Queuing

Places callers in a virtual line during busy periods and provides real-time queue updates. This keeps customers informed and helps manage high call volumes smoothly.

Live Call Monitoring

Supervisors can listen in on live calls and offer instant feedback or coaching. This feature supports quality assurance and agent training.

Call Recording

Records inbound and outbound calls for training, compliance, or dispute resolution. Recordings are easy to access and review from the dashboard.

Voicemail Transcription

Automatically converts voicemails to text and delivers them to your inbox. This saves time and makes it easier to prioritize follow-ups.

screenshot - Aircall Testbericht: Vorteile, Nachteile, Funktionen und Preise erklärt — Route inbound calls to the right agents automatically.

Standout Features

AI-Powered Call Insights

Aircall uses AI to analyze conversations and surface trends, keywords, and sentiment in real time. This helps managers spot coaching opportunities and track customer issues.

Click-to-Dial Chrome Extension

The Chrome extension lets users call any number on a webpage with one click. This saves time for sales and support teams who work across multiple browser tabs.

Ease of Use

Aircall’s dashboard is one of the most user-friendly I’ve used. The interface is clean, intuitive, and requires little training for new users. Many reviewers mention how quickly teams can get started, thanks to guided onboarding and clear in-app instructions. Features like drag-and-drop call flow setup and easy access to call recordings make daily tasks simple, even for non-technical staff.

Onboarding

Aircall’s onboarding process is fast and straightforward, with most teams able to set up phone numbers, users, and call flows in under an hour. Users often highlight the helpful step-by-step guides, live chat support, and onboarding webinars that make the transition smooth. I think the clear documentation and responsive support team help new users reach value quickly, even if they have limited technical experience.

Customer Support

Aircall’s customer support is responsive and knowledgeable, with users frequently praising the speed of live chat and email responses. The support team and dedicated account manager is available 24/5, and there’s a detailed knowledge base for self-service troubleshooting,. I’ve seen users mention that issues are usually resolved quickly, and onboarding specialists are proactive about checking in. This level of support helps teams stay productive and confident when questions or technical hiccups come up.

Integrations

Aircall integrates with Salesforce, HubSpot, Zendesk, Intercom, Slack, Microsoft Teams, Shopify, Pipedrive, Freshdesk, and Zoho CRM, among others.

Aircall also offers an API and connects with third-party integration tools for custom workflows.

Value for Money

Aircall’s pricing is higher than some alternatives, but many users feel the intuitive interface, powerful AI features, and reliable call quality justify the cost. The value is strongest for teams that need quick deployment and built-in AI features, though advanced analytics may require a higher tier.

Essentials: Includes API access, IVR, SMS and MMS messaging, and call queuing.
Professional: Adds advanced analytics, access to Power Dialer, and call tagging.
Custom: Offers unlimited international calls, custom onboarding, SLA, and SSO.

Aircall Specs

2-Factor Authentication
API
Audio Recording
Auto Dialer
Automatic Call Distribution
Call Disposition
Call Logging
Call Monitoring
Call Recording
Call Scripting
Call Tracking
Chat
Click-to-Dial
Contact Management
Contact Sharing
CRM Integration
Dashboard
Data Export
Data Import
Data Visualization
External Integrations
File Transfer
Hardware Integration
Interactive Voice Response
Mobile App
Multi-User
Notifications
Report & Compliance
Scheduling
SMS
Softphone
Video

Aircall FAQs

How reliable is Aircall’s call quality and uptime?

Can Aircall handle high call volumes during peak times?

What data security and compliance measures does Aircall offer?

How easy is it to train new agents on Aircall?

Does Aircall support remote and hybrid teams?

What kind of reporting and analytics does Aircall provide?

How customizable are Aircall’s call flows and IVR menus?

What support options are available if I run into issues?

Aircall Company Overview & History

Aircall is a cloud-based VoIP and call center software provider headquartered in Paris, France. The company serves over 22,000 businesses worldwide and is recognized for its easy-to-use, AI-powered communications platform. Aircall is known for its strong work culture and has been featured as a leader in the call center software space. Notable clients include Go Global Travel and Swoop, and the company continues to grow its workforce and global presence.

Aircall Major Milestones

2014: Aircall founded in Paris, France.
2015: Official product launch as a cloud-based phone system.
2021: Surpassed 600 employees and expanded to serve over 22,000 customers globally.
2023: Introduced AI-powered conversation intelligence and WhatsApp integration.