16 Beste RingCentral-Alternativen im Test 2026
10 Beste Alternativen zu RingCentral (Kurzliste)
Here's my pick of the 10 best software from the 16 tools reviewed.
Fällt es Ihnen schwer, Kundeninteraktionen mit Ihren aktuellen Tools effektiv zu managen? Falls RingCentral Ihre Anforderungen nicht erfüllt, sind Sie damit nicht allein. Viele Customer Experience Manager stoßen auf Herausforderungen wie begrenzte Skalierbarkeit, unzureichende Funktionen oder hohe Kosten.
Aus meiner Erfahrung mit dem Testen und Bewerten von Software weiß ich: Die richtige Lösung kann einen riesigen Unterschied machen. Deshalb habe ich eine Liste der besten Alternativen zu RingCentral zusammengestellt, die besser zu den Anforderungen Ihres Teams passen könnten.
In diesem Artikel stelle ich meine Top-Empfehlungen vor und gehe darauf ein, was die einzelnen Tools besonders macht. Ob bessere Integrationen, spezifische Funktionen oder Kosteneffizienz – unter diesen Alternativen könnte das passende Tool für Sie dabei sein.
Was ist RingCentral?
RingCentral ist eine Plattform für Customer Experience Management, die Kommunikation und Zusammenarbeit verbessern soll. Typischerweise wird sie von Fachleuten aus Kundenservice, IT und Unternehmensführung genutzt, um die Teamproduktivität und die Interaktion mit Kunden zu steigern. Videokonferenzen, Messaging und Cloud-Telefonie bieten Ihrem Team flexible Kommunikationsmöglichkeiten und helfen beim effizienten Workflow-Management. Insgesamt bietet RingCentral einen Mehrwert, indem Kommunikationswerkzeuge zentralisiert werden, um die Koordination im Team und das Engagement der Kunden zu stärken.
Alternativen zu RingCentral – Zusammenfassung
Diese Vergleichstabelle fasst die Preisinformationen meiner ausgewählten Alternativen zu RingCentral zusammen, damit Sie das beste Tool für Ihr Budget und Ihre Geschäftsanforderungen finden.
| Tool | Best For | Trial Info | Price | ||
|---|---|---|---|---|---|
| 1 | Best for CRM integration | Free demo available | From $15/user/month (billed annually) | Website | |
| 2 | Best for video conferencing tools | Free plan + free demo available | From $13.33/user/month (billed annually) | Website | |
| 3 | Best for scalable communication | Free demo available | From $15/user/month (billed annually) | Website | |
| 4 | Best for omnichannel service | Free demo available | From $85/user/month | Website | |
| 5 | Best for AI-driven interactions | Free trial available | From $15/user/month (billed annually) | Website | |
| 6 | Best for entrepreneurs | 7-day free trial | From $14/month (billed annually) | Website | |
| 7 | Best for customizable VoIP | Free trial available | From $18.95/user/month | Website | |
| 8 | Best for VoIP solutions | Free demo available | From $19.95/user/month | Website | |
| 9 | Best for small to mid-sized businesses | 14-day free trial | From $27/user/month | Website | |
| 10 | Best for startups | Free trial available | From $17/user/month | Website |
Why Trust Our Software Reviews
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Hiver
Visit WebsiteThis is an aggregated rating for this tool including ratings from Crozdesk users and ratings from other sites.4.7 -
CRM Creatio
Visit WebsiteThis is an aggregated rating for this tool including ratings from Crozdesk users and ratings from other sites.4.7 -
monday service
Visit WebsiteThis is an aggregated rating for this tool including ratings from Crozdesk users and ratings from other sites.4.6
RingCentral Alternativen: Bewertungen
Nachfolgend finden Sie meine ausführlichen Zusammenfassungen der besten Alternativen zu RingCentral, die es auf meine Shortlist geschafft haben. Meine Bewertungen bieten Ihnen einen detaillierten Einblick in die wichtigsten Funktionen, Vor- und Nachteile, Integrationen sowie die idealen Anwendungsfälle jedes Tools, um Ihnen bei der Auswahl zu helfen.
CloudCall is a communication tool that integrates voice and messaging services with CRM systems. It's designed for sales and recruitment teams looking to enhance their communication efficiency.
Why CloudCall is a good RingCentral alternative: CloudCall excels in CRM integration, allowing your team to capture and store call data directly within your CRM. Features like call recording and click-to-dial streamline your team's workflow. The ability to log calls and messages ensures your team can track interactions effectively. CloudCall's focus on enhancing CRM capabilities makes it a valuable tool for teams needing integrated communication solutions.
Standout features & integrations:
Features include call monitoring, call queuing, and voicemail transcription. These features help your team manage calls effectively. Call monitoring supports quality assurance, while call queuing ensures efficient customer handling.
Integrations include Salesforce, Microsoft Dynamics 365, Bullhorn, Zoho CRM, HubSpot, JobDiva, Adapt, Vincere, Greenhouse, and Access Group.
Pros and cons
Pros:
- Enhances team communication
- Efficient call logging
- Strong CRM integration
Cons:
- Basic reporting capabilities
- Requires internet connection
Zoom is a video communication platform used by businesses and educational institutions to facilitate meetings and webinars. It serves users who need reliable video conferencing and collaboration tools.
Why Zoom is a good RingCentral alternative: Zoom offers high-quality video conferencing with features like virtual backgrounds and breakout rooms, making it ideal for interactive sessions. Its screen-sharing and recording capabilities enhance your team's ability to collaborate and document meetings. The platform supports large-scale webinars, providing flexibility for different meeting sizes. Zoom's focus on video communication tools makes it a strong choice for teams needing advanced video functionality.
Standout features & integrations:
Features include virtual backgrounds, breakout rooms, and screen sharing. These features allow your team to have engaging and interactive meetings. The recording functionality helps you save and review important discussions.
Integrations include Slack, Microsoft Teams, Salesforce, Google Workspace, Dropbox, HubSpot, PayPal, Eventbrite, Asana, and Trello.
Pros and cons
Pros:
- Flexible meeting options
- Supports large webinars
- High-quality video calls
Cons:
- Limited offline functionality
- Requires a stable internet connection
Nextiva is a cloud-based communication platform designed for businesses of all sizes. It primarily serves professionals seeking to enhance their communication and collaboration efforts.
Why Nextiva is a good RingCentral alternative: Nextiva offers scalable communication solutions, perfect for growing businesses. Its features include voice over IP services, video conferencing, and team messaging, which help you manage communications efficiently. With tools for call analytics and customer relationship management, it supports your need for detailed insights. Its scalability sets it apart, making it an ideal choice for teams expecting growth.
Standout features & integrations:
Features include call recording, voicemail-to-email transcription, and auto-attendant capabilities. These features help your team manage calls effectively and ensure you never miss important messages. The auto-attendant function can route calls to the right team members, enhancing your team's ability to respond quickly.
Integrations include Microsoft Teams, Salesforce, HubSpot, Zendesk, Google Workspace, Outlook, Microsoft Dynamics 365, ServiceNow, Five9, and Zoho CRM.
Pros and cons
Pros:
- Detailed call analytics
- Strong call management features
- Scalable for growing businesses
Cons:
- Occasional call quality issues
- Limited customization options
Talkdesk is a cloud-based contact center solution designed for businesses seeking to enhance customer service operations. It caters to teams needing efficient call management and customer interaction tools.
Why Talkdesk is a good RingCentral alternative: Talkdesk provides an omnichannel service approach, allowing your team to manage interactions across voice, chat, and email. Features like intelligent routing and real-time reporting help optimize your team's efficiency. The platform's AI capabilities assist in improving customer interactions and decision-making. Talkdesk's focus on delivering a unified customer experience makes it a strong choice for businesses with diverse communication needs.
Standout features & integrations:
Features include call recording, workforce management, and speech analytics. These features help your team monitor and enhance call quality. Workforce management tools assist in scheduling and resource allocation, while speech analytics provide insights into customer interactions.
Integrations include Salesforce, Microsoft Teams, Slack, Zendesk, HubSpot, Google Workspace, ServiceNow, Microsoft Dynamics 365, Shopify, and Freshdesk.
Pros and cons
Pros:
- Efficient call management
- Real-time reporting capabilities
- Supports omnichannel communication
Cons:
- May need technical expertise
- Can be resource-intensive
Dialpad is an AI-powered customer communications platform designed to enhance team productivity and customer interactions. It serves businesses looking to improve communication efficiency through automation and real-time insights.
Why Dialpad is a good RingCentral alternative: Dialpad offers AI-driven features that set it apart, such as real-time transcription and automated call summaries. These tools help your team capture important details without manual effort. Its AI capabilities provide insights to improve sales performance and customer engagement. The platform's focus on AI-driven interactions makes it ideal for teams seeking to leverage technology for better communication.
Standout features & integrations:
Features include real-time call transcription, automated call summaries, and AI-powered insights. These features allow your team to focus more on conversations and less on note-taking. The AI insights help improve decision-making and customer interactions.
Integrations include Salesforce, Microsoft Teams, Google Workspace, Zendesk, HubSpot, Slack, Okta, ServiceNow, Zoho CRM, and G Suite.
Pros and cons
Pros:
- Automated call summaries
- Real-time transcription
- AI-driven call insights
Cons:
- May need training for AI features
- Initial learning curve
Grasshopper is a virtual phone system designed for entrepreneurs and small businesses. It provides users with a professional phone presence without the need for a physical office setup.
Why Grasshopper is a good RingCentral alternative: Grasshopper offers simplicity and ease of use, making it ideal for entrepreneurs. Features like call forwarding and voicemail transcription help you maintain a professional image on the go. It provides a mobile app, allowing you to manage your business calls from anywhere. Grasshopper's focus on providing essential communication tools makes it a practical choice for entrepreneurs needing flexibility.
Standout features & integrations:
Features include custom greetings, call blocking, and business texting. These features help your team present a professional image. The business texting feature allows you to communicate with clients efficiently, while call blocking helps you manage unwanted calls.
Integrations include Microsoft Outlook, Google Contacts, Skype for Business, Zendesk, Salesforce, HubSpot, Slack, Zoho CRM, Freshdesk, and QuickBooks.
Pros and cons
Pros:
- Simple call management
- Professional phone presence
- Mobile app access
Cons:
- Limited customization options
- Basic reporting tools
OnSIP is a cloud-based VoIP service designed for businesses seeking customizable communication solutions. It caters to small and medium-sized teams looking to enhance their telecommunication systems.
Why OnSIP is a good RingCentral alternative: OnSIP offers customizable VoIP solutions that let your team tailor phone systems to specific needs. Features like web-based call management and instant messaging provide flexibility in handling communications. The platform allows for easy setup and configuration, making it suitable for teams that need adaptable solutions. OnSIP's focus on customization makes it ideal for businesses wanting personalized communication tools.
Standout features & integrations:
Features include HD voice quality, call park, and call recording. These features enhance your team's communication experience. HD voice quality ensures clear conversations, while call recording allows for easy reference to past interactions.
Integrations include Salesforce, Zendesk, Slack, HubSpot, Zoho CRM, Highrise, QuickBooks, Microsoft Dynamics 365, Google Workspace, and Freshdesk.
Pros and cons
Pros:
- Supports small to medium teams
- Easy to configure
- Highly customizable options
Cons:
- Limited scalability for large enterprises
- Limited advanced features
Ooma Office is a VoIP phone service tailored for small businesses. It provides essential communication tools to help teams manage calls efficiently and maintain a professional presence.
Why Ooma Office is a good RingCentral alternative: Ooma Office delivers reliable VoIP services with features like call forwarding and a virtual receptionist, making it ideal for small teams. The virtual receptionist helps your team manage incoming calls professionally, while call forwarding ensures you stay connected. Its easy setup is perfect for businesses looking for straightforward communication tools. Ooma Office's focus on delivering value through simple VoIP solutions makes it a practical choice for small enterprises.
Standout features & integrations:
Features include conference bridge, call blocking, and voicemail audio mail. These features help your team handle calls effectively. The conference bridge allows you to host meetings, and voicemail audio mail ensures you never miss important messages.
Integrations include Microsoft Outlook, Google Contacts, Salesforce, HubSpot, Microsoft Teams, Slack, Zendesk, Zoho CRM, Freshdesk, and Dropbox.
Pros and cons
Pros:
- Virtual receptionist feature
- Supports small teams
- Reliable VoIP services
Cons:
- Limited customization options
- Limited advanced features
GoTo Connect is a cloud-based communication platform that caters to small to mid-sized businesses. It combines phone, meeting, and messaging services to enhance team collaboration and customer interactions.
Why GoTo Connect is a good RingCentral alternative: GoTo Connect offers a user-friendly interface and flexible communication options, making it suitable for small to mid-sized teams. Features like customizable call routing and video conferencing support your team's diverse communication needs. Its focus on providing an all-in-one communication solution helps streamline your business operations. The platform's adaptability makes it a strong choice for businesses seeking efficient communication tools.
Standout features & integrations:
Features include call analytics, virtual fax, and mobile app access. These features help your team manage communications on the go. The virtual fax functionality allows you to handle documents digitally, while call analytics provide valuable insights.
Integrations include Salesforce, Microsoft Teams, Slack, Google Workspace, Outlook, Zoho CRM, HubSpot, Zendesk, ServiceNow, and Microsoft Dynamics 365.
Pros and cons
Pros:
- Strong video conferencing tools
- Customizable call routing
- Flexible communication options
Cons:
- Occasional call quality issues
- Basic reporting capabilities
OpenPhone is a business phone system designed for startups and small businesses looking to improve their communication. It allows teams to manage calls, messages, and contacts efficiently.
Why OpenPhone is a good RingCentral alternative: OpenPhone offers a simple setup and user-friendly interface, making it ideal for startups. Features like shared phone numbers and voicemail transcription help your team stay connected and organized. Its focus on providing an intuitive experience supports quick onboarding for your team. The platform is tailored for smaller teams, making it a good fit for businesses needing straightforward communication tools.
Standout features & integrations:
Features include call forwarding, voicemail transcription, and contact management. These features ensure your team can manage communications effectively. The call forwarding helps you stay reachable, while contact management keeps your team organized.
Integrations include HubSpot, Slack, Gmail, Microsoft Teams, Salesforce, Google Contacts, Pipedrive, Zapier, Asana, and ClickUp.
Pros and cons
Pros:
- Quick onboarding for teams
- Supports shared phone numbers
- User-friendly interface
Cons:
- Basic reporting capabilities
- Not suited for large enterprises
Weitere Alternativen zu RingCentral
Hier finden Sie weitere Alternativen zu RingCentral, die es zwar nicht auf meine Shortlist geschafft haben, aber trotzdem einen Blick wert sind:
Auswahlkriterien für Alternativen zu RingCentral
Bei der Auswahl der besten Alternativen zu RingCentral habe ich die üblichen Bedürfnisse und Schmerzpunkte von Käufern im Bereich Customer Experience Management berücksichtigt, wie Skalierbarkeit und Integrationsfähigkeit. Zudem habe ich folgendes Schema genutzt, um die Bewertung strukturiert und objektiv zu gestalten:
Kernfunktionalität (25% der Gesamtbewertung)
Um in diese Liste aufgenommen zu werden, musste jede Lösung folgende Anwendungsfälle abdecken:
- Kundeninteraktionen verwalten
- Kundenfeedback erfassen und verfolgen
- Analysen und Berichte bereitstellen
- Multikanal-Kommunikation unterstützen
- Teamzusammenarbeit fördern
Zusätzliche besondere Funktionen (25% der Gesamtbewertung)
Um die Auswahl weiter einzuschränken, habe ich nach folgenden besonderen Merkmalen gesucht:
- KI-gestützte Einblicke
- Echtzeit-Transkription
- Erweiterte Anrufweiterleitung
- Anpassbare Dashboards
- Integration mit CRM-Systemen
Benutzerfreundlichkeit (10% der Gesamtbewertung)
Um die Benutzerfreundlichkeit jedes Systems einzuschätzen, habe ich auf Folgendes geachtet:
- Intuitive Benutzeroberfläche
- Einfache Navigation
- Schneller Zugriff auf Funktionen
- Minimale Einarbeitung notwendig
- Gut verständliche Dokumentation
Onboarding (10% der Gesamtbewertung)
Zur Bewertung des Onboarding-Erlebnisses jeder Plattform habe ich folgende Kriterien geprüft:
- Verfügbarkeit von Schulungsvideos
- Interaktive Produkttouren
- Zugang zu Vorlagen
- Hilfreiche Chatbots
- Regelmäßige Webinare
Kundensupport (10% der Gesamtbewertung)
Zur Beurteilung der Kundenservice-Leistungen der Anbieter habe ich Folgendes bewertet:
- Rund-um-die-Uhr-Erreichbarkeit
- Verschiedene Support-Kanäle
- Kompetentes Personal
- Schnelle Antwortzeiten
- Umfassendes Hilfezentrum
Preis-Leistungs-Verhältnis (10% der Gesamtbewertung)
Um das Preis-Leistungs-Verhältnis der einzelnen Plattformen zu bestimmen, habe ich folgende Punkte betrachtet:
- Konkurrenzfähige Preise
- Flexible Tarife
- Transparente Kostenstruktur
- Inklusive Funktionen
- ROI-Potenzial
Kundenbewertungen (10% der Gesamtbewertung)
Um einen Eindruck von der Kundenzufriedenheit zu gewinnen, habe ich bei den Bewertungen besonders auf Folgendes geachtet:
- Feedback zu den Funktionen
- Kommentare zur Zuverlässigkeit
- Meinungen zur Qualität des Supports
- Erfahrungen zur Benutzerfreundlichkeit
- Gesamte Zufriedenheitsbewertungen
Warum nach einer Alternative zu RingCentral suchen?
Auch wenn RingCentral eine gute Lösung für Customer Experience Management ist, gibt es einige Gründe, warum Nutzer nach Alternativen suchen. Mögliche Gründe für den Wechsel zu einer RingCentral-Alternative sind unter anderem…
- Fehlende spezifische Funktionen, die Ihr Team benötigt
- Bedarf an günstigeren Preismodellen
- Wunsch nach besserem Kundensupport
- Stärkere Integrationsmöglichkeiten benötigt
- Einfachere Benutzeroberfläche gewünscht
- Nicht in Ihrer Region verfügbar
Wenn Sie sich in einer dieser Situationen wiedererkennen, sind Sie hier genau richtig. Meine Liste enthält mehrere Alternativen im Bereich Customer Experience Management, die besser für Teams geeignet sind, die mit den genannten Herausforderungen bei RingCentral konfrontiert sind und nach anderen Lösungen suchen.
Wichtige Funktionen von RingCentral
Hier finden Sie einige der wichtigsten Features von RingCentral, damit Sie vergleichen können, welche Alternativen diese Funktionen ebenfalls bieten:
- Telefonservices: Bietet IVR, Anrufaufzeichnung und Business-SMS für effizientes Anrufmanagement.
- Messaging: Ermöglicht Team-Messaging und visuelle Voicemail für eine reibungslose Kommunikation.
- Video & Webinare: Unterstützt Videokonferenzen und Webinare für Zusammenarbeit auf Distanz.
- KI & Analytics: Liefert erweiterte Analysen und KI-Tools für geschäftliche Erkenntnisse.
- Sicherheit & Administration: Umfasst starke Sicherheitsmaßnahmen und ein Admin-Portal zur Kontoverwaltung.
- Anrufmanagement: Bietet Anrufweiterleitung, Anrufer-ID und Konferenzschaltungen für effiziente Kommunikation.
- Fax-Services: Erweitert das Fax-Angebot um E-Mail-zu-Fax und Spamfilter.
- Zentraler Posteingang: Bündelt Nachrichten, Faxe und Voicemails für einen einfachen Zugriff.
- Aufgabenmanagement: Ermöglicht das Erstellen und Zuweisen von Aufgaben innerhalb von Gesprächen.
- Kalender-Integrationen: Synchronisiert mit Microsoft-, Google- oder Geräte-Kalendern fürs Terminmanagement.
Was kommt als Nächstes?
Wenn Sie gerade nach einer Lösung für Customer Experience Management suchen, nehmen Sie mit einem SoftwareSelect-Berater Kontakt auf und erhalten Sie kostenlose Empfehlungen.
Sie füllen ein Formular aus und führen ein kurzes Gespräch, um die Details Ihrer Anforderungen zu klären. Anschließend erhalten Sie eine passende Software-Kurzliste zum Prüfen. Die Experten begleiten Sie sogar durch den kompletten Kaufprozess, inklusive Preisverhandlungen.