Reseña de Talkroute: ventajas, desventajas, funciones y precios

Talkroute ofrece un sistema telefónico virtual flexible y rentable que destaca por su sencillez y escalabilidad para pequeñas empresas.

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By Tim Fisher

Revisamos las herramientas de manera independiente, y las comisiones ayudan a financiar nuestras pruebas. Consulta nuestra política de transparencia, nuestra metodología o sugiere una herramienta.

TalkRoute is a virtual call center software built for small businesses and teams that need to route inbound calls, manage extensions, and handle voicemail without a full-scale phone system. I'd mainly consider it if you want more flexible call routing than Grasshopper offers, but don't need the added complexity that comes with a platform like RingCentral.

TalkRoute Evaluation Summary

Cloud-based business phone system for calls, texts, routing & meetings.
Customer rating

4.4/5

Pricing
  • From $19/month
  • 7-day free trial

Por qué confiar en nuestras recomendaciones de software

6,700+

Reviews

20

Industry experts

16+

Evaluation factors

14

Years

Nuestro equipo lleva probando y evaluando software desde 2012. Como líderes de CX, sabemos lo difícil —y lo importante— que es elegir el software adecuado.

Para esta guía, evaluamos las herramientas mediante pruebas prácticas e investigación independiente, puntuando las herramientas según nuestros criterios de selección.

Nuestras reseñas reflejan nuestro criterio editorial humano, no un discurso de ventas.

TalkRoute Overview

In my opinion, Talkroute is a solid choice for businesses looking for a virtual phone system. Its core features, such as call routing, caller ID, call recording, and voicemail transcription, are reliable and efficient. The platform is intuitive, with strong account management, making it easy for teams to adapt quickly. Pricing is competitive, but it may lack some advanced integrations seen in other service providers, which could be a drawback for teams with more complex needs. Talkroute is best suited for small and medium-sized businesses that prioritize ease of use, strong customer support, and dependable call quality. If your team values straightforward functionality over complex customization, Talkroute is a good choice.

Pros

  • You can easily manage calls with its intuitive interface.
  • Your team benefits from reliable customer support.
  • It offers flexibility for remote work.

Cons

  • You might find limited advanced features compared to competitors.
  • There can be occasional call quality issues.
  • You may experience difficulties with scalability for larger operations.

Is TalkRoute Right For Your Needs?

Who Would be a Good Fit for TalkRoute?

Talkroute is ideal for small and medium-sized businesses that need an easy-to-use virtual phone system. If your team handles multiple phone calls, messages, and meetings, Talkroute provides integrated tools for seamless communication. Its call management features, such as call forwarding, call menu setup, call history, and voicemail, along with easy meeting scheduling, make it a valuable asset for businesses aiming to streamline customer interactions and internal communications.

  • Small Businesses
    Talkroute's pricing and features make it accessible for small business owners who need efficient call management, business numbers, and communication tools.
  • Customer Support Teams
    With features such as live call transfer, call routing, caller ID, and custom greetings, it enhances customer service by ensuring calls are handled professionally.
  • Remote Teams
    Talkroute's virtual phone system supports remote work with desktop apps, a mobile app, and cross-device notifications, which allow teams to stay connected from anywhere.
  • Sales Departments
    The ability to manage outgoing calls, texts, and meetings from one platform helps sales teams maintain effective communication with clients.
  • Healthcare Providers
    HIPAA-compliant features and secure communication tools make Talkroute suitable for healthcare providers managing patient interactions.
  • Entrepreneurs
    For entrepreneurs needing a professional phone presence, Talkroute offers vanity numbers, toll-free numbers, and voicemail management to handle business communications effectively.

Who Would be a Bad Fit for TalkRoute?

Talkroute may not suit large enterprises needing advanced call management features. If your team relies on detailed analytics, advanced permissions, or complex integrations, Talkroute's simpler feature set might fall short. It's designed for basic call handling and lacks the depth required for intricate customer service operations. For example, if your business requires multi-level IVR systems, advanced all routing, or comprehensive CRM integrations, Talkroute might not meet your needs.

  • Large Enterprises
    Talkroute lacks the advanced call management and integration capabilities needed for large-scale operations.
  • Tech-Savvy Departments
    If your department requires complex integrations, advanced analytics, or extensive account management, Talkroute may not meet your expectations.
  • Customer Support Teams
    For teams handling high call volumes with multi-level IVR and call menu needs, Talkroute might not provide the necessary depth.
  • Global Operations
    Talkroute's primary focus is on the United States and Canada, which may not support global reach effectively.
  • Sales Departments
    If your sales team requires CRM integration for tracking and managing leads, Talkroute might not offer enough flexibility.
  • High-Volume Call Centers
    Talkroute is not designed for extensive call routing, detailed reporting, and advanced call recording, which are essential for high-volume environments.

Cómo Probamos y Evaluamos Herramientas

Hemos pasado años construyendo, refinando y perfeccionando nuestro sistema de evaluación y puntuación de software. La rúbrica está diseñada para capturar los matices de la selección de software y lo que hace que una herramienta sea eficaz, centrándose en los aspectos críticos del proceso de toma de decisiones. A continuación, puedes ver exactamente cómo funcionan nuestras pruebas y puntuaciones en siete criterios. Esto nos permite ofrecer una evaluación imparcial del software basada en funcionalidad principal, características destacadas, facilidad de uso, incorporación, soporte al cliente, integraciones, opiniones de clientes y la relación calidad-precio.

Funcionalidad Principal (25% de la puntuación final)

El punto de partida de nuestra evaluación siempre es la funcionalidad principal de la herramienta. ¿Tiene las funciones básicas que un usuario esperaría? ¿Alguna de esas funciones principales está bloqueada en planes de precios más altos? Consideramos que una herramienta debe estar a la par de las capacidades básicas de sus competidores.

Características Destacadas (25% de la puntuación final)

A continuación, evaluamos aquellas características poco comunes y destacadas que superan la funcionalidad principal típica de herramientas de ese tipo. Una puntuación alta refleja funciones especializadas o únicas que hacen que el producto sea más rápido, eficiente o que aporte un valor adicional al usuario. También evaluamos lo fácil que es integrar la herramienta con otras que típicamente se utilizan en el ecosistema tecnológico para ampliar la funcionalidad y utilidad del software. Las herramientas que ofrecen abundantes integraciones nativas, conexiones de terceros y acceso a API para integraciones personalizadas obtienen la mejor puntuación.

Facilidad de Uso (10% de la puntuación final)

Consideramos lo rápido y sencillo que es ejecutar las tareas definidas en la funcionalidad principal usando la herramienta. El software que puntúa alto está bien diseñado, es intuitivo, ofrece aplicaciones móviles, proporciona plantillas y hace que tareas relativamente complejas parezcan sencillas.

Incorporación (10% de la puntuación final)

Sabemos lo importante que es la rápida adopción del equipo en una nueva plataforma, así que evaluamos lo fácil que es aprender y usar una herramienta con poca formación. Evaluamos cuán rápido un miembro del equipo puede configurarse y comenzar a usar la herramienta sin experiencia. Las soluciones mejor puntuadas requieren poco o ningún soporte.

Soporte al Cliente (10% de la puntuación final)

Revisamos lo rápido y sencillo que es salir de un atasco y encontrar ayuda por teléfono, chat en vivo o una base de conocimientos. Las herramientas y empresas que brindan soporte en tiempo real obtienen la mejor puntuación, mientras que los chatbots obtienen la peor.

Opiniones de Clientes (10% de la puntuación final)

Más allá de nuestras propias pruebas, consideramos el puntaje neto del promotor de los clientes actuales y anteriores. Revisamos la probabilidad de que elijan la herramienta nuevamente para la funcionalidad principal. Un software con alta puntuación refleja un alto puntaje neto del promotor por parte de clientes actuales o anteriores.

Relación Calidad-Precio (10% de la puntuación final)

Por último, considerando todos los demás criterios, analizamos el precio promedio de los planes de nivel inicial frente a las funciones principales y valoramos el resto de los criterios de evaluación. El software que ofrece más por menos obtiene una mayor puntuación.

Core Features

Call Management: You can forward, route, and record calls effortlessly. The system supports live call transfers, call stacking, and detailed call recording, allowing your team to handle multiple calls simultaneously.

Text Messaging: Engage with your customers using SMS text messaging and MMS across all platforms. You can set permissions, manage messages from Android, iOS, desktop apps, or the web, and receive notifications for new messages.

Meeting Capabilities: Host video conferences for up to 100 participants. Features such as meeting chat, screen sharing, and a whiteboard enhance collaboration within your team.

Customizable Options: You can set up custom greetings, manage operation hours, and use a virtual receptionist with a configurable call menu. This allows your business to maintain a professional image and operate smoothly.

Voicemail Management: Access voicemails online, organize your voicemail box, and receive messages via email with voicemail transcription services. This ensures you never miss important messages from your clients.

Reporting and Analytics: Gain valuable insights into call and messaging activities. This element helps you track performance and call quality and make informed decisions for your business.

TalkRoute screenshot
Talkroute offers flexible call routing, forwarding, voicemail, and custom business hours.

Ease of Use

You'll find Talkroute user-friendly, thanks to its intuitive navigation system and strong overall functionality. The left navigation menu simplifies moving between features, making it easy for your team to manage business calls efficiently. Unlike other software with complex layers, Talkroute’s layout is straightforward, with demo calls to guide new users. The option to navigate through sub-menus using a hamburger icon further enhances usability.

TalkRoute screenshot
Talkroute features an intuitive interface that’s easy to set up and manage.

Integrations

Talkroute integrates with Zapier and allows connection with thousands of apps through this platform.

TalkRoute screenshot
Talkroute offers limited native integrations, focusing on core call features.

TalkRoute Specs

  • 2-Factor Authentication: Yes
  • API: Yes
  • Audio Recording: Yes
  • Auto Dialer: Yes
  • Automatic Call Distribution: Yes
  • Call Disposition: No
  • Call Logging: Yes
  • Call Monitoring: Yes
  • Call Recording: Yes
  • Call Scripting: Yes
  • Call Tracking: Yes
  • Chat: Yes
  • Click-to-Dial: Yes
  • Contact Management: Yes
  • Contact Sharing: No
  • CRM Integration: Yes
  • Dashboard: Yes
  • Data Export: Yes
  • Data Import: Yes
  • Data Visualization: Yes
  • External Integrations: Yes
  • File Transfer: No
  • Hardware Integration: No
  • Interactive Voice Response: Yes
  • Mobile App: Yes
  • Multi-User: Yes
  • Notifications: Yes
  • Report & Compliance: Yes
  • Scheduling: Yes
  • SMS: Yes
  • Softphone: Yes
  • Video: Yes

Alternatives to TalkRoute

TalkRoute guides

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