Reseña de Doodle: ventajas, desventajas, funciones y precios
Descubre las ventajas y desventajas de Doodle, sus precios, los mejores y peores casos de uso y cómo se compara con otras soluciones de software de programación.
Revisamos las herramientas de manera independiente, y las comisiones ayudan a financiar nuestras pruebas. Consulta nuestra política de transparencia, nuestra metodología o sugiere una herramienta.
Doodle is a call center scheduling software built around poll-based availability coordination, letting teams and customers agree on meeting times without manual back-and-forth. It's worth considering if your call center needs to schedule outreach calls, callbacks, or internal team meetings across multiple participants at once. If you are also considering Calendly, Doodle has an edge when group consensus scheduling matters—where several people need to agree on a time—rather than simple one-on-one booking flows.
Doodle Evaluation Summary
4.6/5
- From $6.95/user/month (billed annually)
- Free plan available
Por qué confiar en nuestras recomendaciones de software
6,700+
Reviews
20
Industry experts
16+
Evaluation factors
14
Years
Nuestro equipo lleva probando y evaluando software desde 2012. Como líderes de CX, sabemos lo difícil —y lo importante— que es elegir el software adecuado.
Para esta guía, evaluamos las herramientas mediante pruebas prácticas e investigación independiente, puntuando las herramientas según nuestros criterios de selección.
Nuestras reseñas reflejan nuestro criterio editorial humano, no un discurso de ventas.
Gui DrusinaCreative Director
Tim FisherVP of AI
Doodle Overview
In my opinion, Doodle is an impressive scheduling tool that excels in ease of use and value for money. It stands out with its intuitive interface and efficient calendar integration, making it a reliable choice for small teams and remote workers coordinating meetings across time zones. While its core features are solid, I find the standout features slightly less innovative compared to some competitors. The onboarding process is straightforward, but the customer support could be more responsive. If you're looking for a tool that simplifies scheduling meetings without breaking the bank, Doodle is worth considering, especially for departments like sales and customer support. According to user reviews, Doodle offers excellent functionality for scheduling needs.
Pros
- User friendly interface that is easy to navigate.
- Integrates with calendars like Google Calendar and Outlook.
- Handles time zone differences for global teams scheduling meetings.
Cons
- Customer support response times can be slower than you'd like.
- Lacks some advanced options required for complex scheduling needs.
Is Doodle Right For Your Needs?
Who Would be a Good Fit for Doodle?
Doodle is a good fit for small businesses, remote teams, and departments like sales that need efficient scheduling. Its user-friendly interface and calendar integration with Google Calendar, Outlook, and other providers make it easy for your team to coordinate meetings without hassles. If you're in a field where scheduling across time zones is common, Doodle's ability to handle these differences smoothly is a plus. It’s ideal for teams that prioritize ease of use and simple scheduling over more advanced features. Using Doodle helps team members find the best time for group meetings efficiently.
- Remote TeamsDoodle helps your remote team coordinate across time zones with its intuitive scheduling features, making it easy to find time slots that work for large groups and schedule meetings with first-time participants.
- Small BusinessesIf you're a small business, Doodle offers an affordable and easy-to-use scheduling solution with a free version and a free plan that includes booking pages for client appointments.
- Sales DepartmentsSales teams benefit from Doodle's ability to quickly set up meetings with clients and prospects using Doodle polls to find the best times for everyone using doodle poll features.
- Customer SupportYour customer support team can use Doodle to efficiently schedule and manage support calls across different time slots, making coordinating meetings seamless.
- Educational InstitutionsSchools and colleges can use Doodle to organize meetings and events effortlessly with group polls to find the best time for large groups of faculty and students.
- FreelancersIf you're a freelancer, Doodle simplifies setting up meetings with clients and collaborators using booking pages and poll options to coordinate time slots efficiently.
Who Would be a Bad Fit for Doodle?
Doodle isn't ideal for large enterprises or industries requiring complex scheduling features. If your team needs advanced options like resource allocation or customized workflows, Doodle might fall short. Its simplicity, while a strength for some, can be a limitation for those needing detailed scheduling and reporting capabilities. Departments like project management, which often require intricate scheduling and resource management, might find Doodle's feature set too basic for their scheduling needs.
- Large EnterprisesLarge enterprises might find Doodle lacking the advanced scheduling features they require for complex scheduling needs.
- Healthcare ProvidersHealthcare often needs specialized scheduling capabilities and functionality for first-time patient appointments that Doodle doesn’t offer.
- Project ManagementProject management usually has complex scheduling needs, including resource management and advanced scheduling, both of which Doodle tends to fall short on.
- Manufacturing CompaniesManufacturing requires detailed shift scheduling, production timeline management, and equipment resource allocation, which are beyond Doodle's basic functionality.
- Event PlanningEvent planners need tools for managing vendors, venues, and complex timelines with large groups that exceed Doodle's capabilities.
- Legal FirmsLegal firms often require specialized client matter management, billing integration, and court calendar synchronization that Doodle doesn’t support.
Cómo Probamos y Evaluamos Herramientas
Hemos pasado años construyendo, refinando y perfeccionando nuestro sistema de evaluación y puntuación de software. La rúbrica está diseñada para capturar los matices de la selección de software y lo que hace que una herramienta sea eficaz, centrándose en los aspectos críticos del proceso de toma de decisiones. A continuación, puedes ver exactamente cómo funcionan nuestras pruebas y puntuaciones en siete criterios. Esto nos permite ofrecer una evaluación imparcial del software basada en funcionalidad principal, características destacadas, facilidad de uso, incorporación, soporte al cliente, integraciones, opiniones de clientes y la relación calidad-precio.
Funcionalidad Principal (25% de la puntuación final)
El punto de partida de nuestra evaluación siempre es la funcionalidad principal de la herramienta. ¿Tiene las funciones básicas que un usuario esperaría? ¿Alguna de esas funciones principales está bloqueada en planes de precios más altos? Consideramos que una herramienta debe estar a la par de las capacidades básicas de sus competidores.
Características Destacadas (25% de la puntuación final)
A continuación, evaluamos aquellas características poco comunes y destacadas que superan la funcionalidad principal típica de herramientas de ese tipo. Una puntuación alta refleja funciones especializadas o únicas que hacen que el producto sea más rápido, eficiente o que aporte un valor adicional al usuario. También evaluamos lo fácil que es integrar la herramienta con otras que típicamente se utilizan en el ecosistema tecnológico para ampliar la funcionalidad y utilidad del software. Las herramientas que ofrecen abundantes integraciones nativas, conexiones de terceros y acceso a API para integraciones personalizadas obtienen la mejor puntuación.
Facilidad de Uso (10% de la puntuación final)
Consideramos lo rápido y sencillo que es ejecutar las tareas definidas en la funcionalidad principal usando la herramienta. El software que puntúa alto está bien diseñado, es intuitivo, ofrece aplicaciones móviles, proporciona plantillas y hace que tareas relativamente complejas parezcan sencillas.
Incorporación (10% de la puntuación final)
Sabemos lo importante que es la rápida adopción del equipo en una nueva plataforma, así que evaluamos lo fácil que es aprender y usar una herramienta con poca formación. Evaluamos cuán rápido un miembro del equipo puede configurarse y comenzar a usar la herramienta sin experiencia. Las soluciones mejor puntuadas requieren poco o ningún soporte.
Soporte al Cliente (10% de la puntuación final)
Revisamos lo rápido y sencillo que es salir de un atasco y encontrar ayuda por teléfono, chat en vivo o una base de conocimientos. Las herramientas y empresas que brindan soporte en tiempo real obtienen la mejor puntuación, mientras que los chatbots obtienen la peor.
Opiniones de Clientes (10% de la puntuación final)
Más allá de nuestras propias pruebas, consideramos el puntaje neto del promotor de los clientes actuales y anteriores. Revisamos la probabilidad de que elijan la herramienta nuevamente para la funcionalidad principal. Un software con alta puntuación refleja un alto puntaje neto del promotor por parte de clientes actuales o anteriores.
Relación Calidad-Precio (10% de la puntuación final)
Por último, considerando todos los demás criterios, analizamos el precio promedio de los planes de nivel inicial frente a las funciones principales y valoramos el resto de los criterios de evaluación. El software que ofrece más por menos obtiene una mayor puntuación.
Core Features
Calendar Integration: Doodle syncs with your existing calendars like Google Calendar and Outlook, ensuring all your schedules are in one place. This feature keeps your team's appointments up-to-date across time zones and avoids double bookings.
Time Zone Management: Doodle automatically adjusts meeting times based on participants' time zones. It's the ideal tool to find the best timer for remote teams coordinating meetings across different regions.
Poll Scheduling: You can create Doodle polls and group polls to find the best meeting time for everyone. It simplifies group scheduling by letting participants vote on their availability via poll options.
Customizable Meeting Links: Doodle lets you create personalized meeting links and booking pages for your events. This makes it easy for your team to share and schedule meetings with external contacts, offering multiple time slots for selection.
Reminders and Notifications: Set automatic notifications to remind participants of upcoming meetings. This feature helps reduce no-shows and keeps everyone informed about meeting times.
User-Friendly Interface: Doodle's clean and simple design makes it easy for everyone on your team to use. You don't need a manual to get started.
Ease of Use
Doodle is incredibly user-friendly, making it a breeze for you and your team to schedule meetings. Its intuitive interface means it doesn’t have a steep learning curve. The simple drag-and-drop calendar integration ensures smooth scheduling with minimal effort. Verified reviews often appreciate how quickly they can set up polls and meetings, reducing time spent on coordination. Compared to other scheduling software, Doodle stands out for its straightforward design and ease of use. Verified reviews consistently praise Doodle's simplicity for everyday scheduling needs.
Integrations
Doodle integrates with Zoom, Google Meet, Microsoft Teams, Stripe, Webex, Apple iCloud, Outlook, Microsoft Exchange, Google Calendar, Microsoft Office 365, and Slack for seamless video conferencing and communication.
Doodle also connects with over 3,000 third-party apps through Zapier and offers an API for additional customization and integration options, enabling enhanced functionality for scheduling needs.
Doodle Specs
- Analytics: Yes
- API: Yes
- Batch Permissions & Access: Yes
- Calendar Management: Yes
- Contact Management: Yes
- Custom Reports: Yes
- Dashboard: Yes
- Data Export: Yes
- Data Import: Yes
- Data Visualization: Yes
- Email Integration: Yes
- External Integrations: Yes
- Feedback Management: Yes
- Google Apps Integration: Yes
- Marketing Automation: Yes
- Multi-Source Feedback: Yes
- Multi-User: Yes
- Net Promoter Score: Yes
- Notifications: Yes
- Online Surveys: Yes
- Paper Surveys: Yes
- Scheduling: Yes
- Sentiment Analysis: Yes
- Template Designer: Yes
- Workflow Management: Yes
