Reseña de NinjaOne: ventajas, desventajas, funciones y precios

NinjaOne destaca por ofrecer una interfaz fácil de usar e integraciones eficaces, lo que lo convierte en una de las mejores opciones para una gestión eficiente del servicio de atención al cliente.

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By Tim Fisher

Revisamos las herramientas de manera independiente, y las comisiones ayudan a financiar nuestras pruebas. Consulta nuestra política de transparencia, nuestra metodología o sugiere una herramienta.

NinjaOne is a customer service software built for IT teams that need to manage end-user support tickets alongside endpoint monitoring, patch management, and remote access in one platform. I'd consider it most seriously if your support work is tied closely to device management. Compared to a tool like Freshservice, which handles IT service management well but relies on separate tooling for remote monitoring, NinjaOne keeps ticketing and endpoint data in the same place. This means your support team can act on device context without switching tools.

NinjaOne Evaluation Summary

NinjaOne gives a unified, cloud-based platform to monitor, patch, manage, and remotely control endpoints.
Customer rating

5/5

Pricing
  • Pricing upon request
  • Free trial + free demo available

Por qué confiar en nuestras recomendaciones de software

6,700+

Reviews

20

Industry experts

16+

Evaluation factors

14

Years

Nuestro equipo lleva probando y evaluando software desde 2012. Como líderes de CX, sabemos lo difícil —y lo importante— que es elegir el software adecuado.

Para esta guía, evaluamos las herramientas mediante pruebas prácticas e investigación independiente, puntuando las herramientas según nuestros criterios de selección.

Nuestras reseñas reflejan nuestro criterio editorial humano, no un discurso de ventas.

NinjaOne Overview

In my opinion, NinjaOne is a solid choice for customer service software, especially for teams seeking a balance between functionality and cost. Its core features are robust, providing essential tools for efficient customer service management. 

However, NinjaOne’s standout features like remote monitoring and management capabilities are what truly set it apart, making it well-suited for IT service providers. While its ease of use is commendable, onboarding could be smoother, which might be a consideration if your team is less tech-savvy. Customer support is generally responsive, though there's room for improvement in response times. For the price, it offers good value, especially for small to mid-sized businesses. If you're weighing your options, consider your team's technical expertise and support needs to determine if NinjaOne aligns with your operational requirements.

Pros

  • The onboarding process is smooth and helps your team get up and running quickly.
  • The intuitive UI makes managing multiple resources straightforward.
  • Reports provide valuable insights for your operations and sales teams.

Cons

  • It lacks financial-related features like budgets and expenses.
  • Sometimes, the system allocations might glitch, so double-check assignments.
  • It's not ideal if you're looking to reduce the number of tools you use.

Is NinjaOne Right For Your Needs?

Who Would be a Good Fit for NinjaOne?

NinjaOne is ideal for IT professionals and managed service providers (MSPs) who need comprehensive remote access, monitoring, and management features. Its capabilities in patch management, software deployment, and real-time monitoring notifications make it a strong choice for these users. You'll find its centralized dashboard useful for overseeing multiple client environments, which is essential for maintaining service quality and efficiency.

  • Small Businesses
    NinjaOne's intuitive interface and robust automation features make it easy for small businesses to manage IT tasks without a dedicated IT department.
  • Managed Service Providers
    MSPs benefit from NinjaOne's remote monitoring and management tools, which help deliver efficient IT services to multiple clients.
  • Healthcare IT
    The software's cybersecurity compliance features help healthcare IT teams manage sensitive data and antivirus software, all while adhering to industry regulations.
  • Finance Sector
    NinjaOne's patch management and security features are particularly helpful for finance teams looking to safeguard financial data from cyber threats.
  • Educational Institutions
    Schools and universities can use NinjaOne to manage their diverse IT infrastructure, helping to maintain smooth operation across educational technologies.
  • Non-Profit Organizations
    With its cost-effective solutions, NinjaOne allows non-profits to manage IT resources effectively without straining their limited budgets.

Who Would be a Bad Fit for NinjaOne?

If your team doesn’t manage IT assets or endpoints, NinjaOne might not be for you. It’s designed for IT management, so if your work doesn’t involve IT device management infrastructure, you won’t find it useful. For example, creative teams focusing on content production without any IT management needs might find its features irrelevant. Similarly, small businesses that don’t require detailed IT monitoring might find NinjaOne's capabilities excessive for their needs.

  • Creative Agencies
    Creative agencies focusing solely on design and content creation won’t benefit from NinjaOne’s IT management features.
  • Retail Businesses
    Retail operations without a dedicated IT department might find NinjaOne's focus on IT management unnecessary.
  • Small Startups
    Startups with a non-technical focus may find NinjaOne’s comprehensive IT features too complex for their basic needs.
  • Construction Firms
    Construction firms that don’t require IT asset management would see little advantage in using NinjaOne.
  • Educational Institutions
    Schools and universities without a focus on IT infrastructure management may not find NinjaOne beneficial.

Cómo Probamos y Evaluamos Herramientas

Hemos pasado años construyendo, refinando y perfeccionando nuestro sistema de evaluación y puntuación de software. La rúbrica está diseñada para capturar los matices de la selección de software y lo que hace que una herramienta sea eficaz, centrándose en los aspectos críticos del proceso de toma de decisiones. A continuación, puedes ver exactamente cómo funcionan nuestras pruebas y puntuaciones en siete criterios. Esto nos permite ofrecer una evaluación imparcial del software basada en funcionalidad principal, características destacadas, facilidad de uso, incorporación, soporte al cliente, integraciones, opiniones de clientes y la relación calidad-precio.

Funcionalidad Principal (25% de la puntuación final)

El punto de partida de nuestra evaluación siempre es la funcionalidad principal de la herramienta. ¿Tiene las funciones básicas que un usuario esperaría? ¿Alguna de esas funciones principales está bloqueada en planes de precios más altos? Consideramos que una herramienta debe estar a la par de las capacidades básicas de sus competidores.

Características Destacadas (25% de la puntuación final)

A continuación, evaluamos aquellas características poco comunes y destacadas que superan la funcionalidad principal típica de herramientas de ese tipo. Una puntuación alta refleja funciones especializadas o únicas que hacen que el producto sea más rápido, eficiente o que aporte un valor adicional al usuario. También evaluamos lo fácil que es integrar la herramienta con otras que típicamente se utilizan en el ecosistema tecnológico para ampliar la funcionalidad y utilidad del software. Las herramientas que ofrecen abundantes integraciones nativas, conexiones de terceros y acceso a API para integraciones personalizadas obtienen la mejor puntuación.

Facilidad de Uso (10% de la puntuación final)

Consideramos lo rápido y sencillo que es ejecutar las tareas definidas en la funcionalidad principal usando la herramienta. El software que puntúa alto está bien diseñado, es intuitivo, ofrece aplicaciones móviles, proporciona plantillas y hace que tareas relativamente complejas parezcan sencillas.

Incorporación (10% de la puntuación final)

Sabemos lo importante que es la rápida adopción del equipo en una nueva plataforma, así que evaluamos lo fácil que es aprender y usar una herramienta con poca formación. Evaluamos cuán rápido un miembro del equipo puede configurarse y comenzar a usar la herramienta sin experiencia. Las soluciones mejor puntuadas requieren poco o ningún soporte.

Soporte al Cliente (10% de la puntuación final)

Revisamos lo rápido y sencillo que es salir de un atasco y encontrar ayuda por teléfono, chat en vivo o una base de conocimientos. Las herramientas y empresas que brindan soporte en tiempo real obtienen la mejor puntuación, mientras que los chatbots obtienen la peor.

Opiniones de Clientes (10% de la puntuación final)

Más allá de nuestras propias pruebas, consideramos el puntaje neto del promotor de los clientes actuales y anteriores. Revisamos la probabilidad de que elijan la herramienta nuevamente para la funcionalidad principal. Un software con alta puntuación refleja un alto puntaje neto del promotor por parte de clientes actuales o anteriores.

Relación Calidad-Precio (10% de la puntuación final)

Por último, considerando todos los demás criterios, analizamos el precio promedio de los planes de nivel inicial frente a las funciones principales y valoramos el resto de los criterios de evaluación. El software que ofrece más por menos obtiene una mayor puntuación.

Core Features

Ticketing System: You can effortlessly track and resolve customer issues with NinjaOne's ticket management system. It simplifies assigning, prioritizing, and tracking tickets, so your team doesn't miss a beat.

Remote Monitoring and Management (RMM): This feature lets you oversee multiple devices from a central location. This allows your team to quickly address issues without needing to be physically present.

Patch Management: Stay on top of system updates with automated patch management. This helps keep your systems secure and running smoothly, freeing up your team to focus on other tasks.

Asset Management: You can track and manage all your IT assets in one place. This helps in maintaining an organized inventory, saving time and reducing errors.

Reporting and Analytics: Gain insights with customizable reports that help you understand trends and improve decision-making. Your team can then use this data to enhance service delivery.

User Access Control and Authentication: Manage who has access to what within your systems. This feature helps teams maintain security and compliance standards by setting permissions based on roles.

NinjaOne screenshot
NinjaOne streamlines IT support by creating, assigning, and tracking tickets.

Ease of Use

You’ll find NinjaOne user-friendly with its intuitive navigation and straightforward interface. Users appreciate how easily accessible features are, allowing your team to quickly adapt and manage tasks. The left navigation menu simplifies moving between functionalities, making it efficient for your daily operations. While some find the initial setup complex, the software’s overall design supports streamlined task management, making it a solid choice for enhancing your workflow once you’re familiarized with the platform.

NinjaOne screenshot
NinjaOne offers intuitive dashboards and streamlined workflows for easy IT management.

Integrations

NinjaOne integrates with ServiceNow, CrowdStrike, SentinelOne, Microsoft Entra, Okta, PagerDuty, Accelo, Autotask, Connectwise Manage, and Bitdefender.

NinjaOne also provides its own API for clients to use, enabling further customization and integration with third-party tools.

NinjaOne screenshot
NinjaOne integrates seamlessly with tools to unify IT management and workflows.

NinjaOne Specs

  • Analytics: No
  • API: Yes
  • Call Integration: No
  • Chat: No
  • Contact Management: No
  • CRM Integration: No
  • Customer Management: No
  • Dashboard: Yes
  • Data Export: Yes
  • Data Import: Yes
  • Data Visualization: No
  • Email Integration: Yes
  • External Integrations: Yes
  • Instant Chat Integration: No
  • Knowledge Base: No
  • Lead Management: No
  • Lead Scoring: No
  • Multi-User: Yes
  • Notifications: Yes
  • Real-time Alerts: No
  • Scheduling: No
  • Self-service Portal: Yes
  • Social Media Integration: No
  • Support Forum: No
  • Ticket Management: Yes
  • Workflow Management: No

Alternatives to NinjaOne

NinjaOne FAQs