Connecteam-arvostelu: hyvät ja huonot puolet, ominaisuudet ja hinnoittelu
Connecteam is an internal helpdesk software built for teams that need to manage internal requests, communications, and workflows across a distributed or deskless workforce. I'd consider it if your employees are primarily mobile-based and you need something more accessible than a tool like Jira Service Management, which is designed for IT-heavy environments rather than frontline operations. This review covers what Connecteam does well, where it falls short, and who it's actually a good fit for.
Connecteam Evaluation Summary
- From $29/month (billed annually)
- 14-day free trial
Why Trust Our Software Recommendations
Our team has been testing and reviewing software since 2012. As CX leaders ourselves, we know how difficult—and important—it is to choose the right software.
For this guide, we evaluated tools using hands-on testing and independent research, scoring tools using our selection criteria.
Our reviews reflect our human editorial judgment, not a sales pitch.
Connecteam Overview
In my opinion, Connecteam's mobile-first design, user-friendly interface, and intuitive workflows make it a solid choice for small to medium-sized businesses with deskless or field-based employees. It's particularly well-suited for industries like retail, healthcare, logistics, and construction where monitoring work hours, approving time-offs and managing employee time across multiple worksites is crucial. It offers payroll integration with popular payroll software like QuickBooks Online, Gusto, Xero, Paychex and more. It is also a good choice if you're prioritizing ease of use for your team. While it offers great value, especially for teams needing basic HR and communication tools, those seeking deep customization and comprehensive reporting might find it lacking. Larger enterprises that require complex project management modules or advanced HR integrations may want to consider more enterprise-ready software like ADP.
pros
-
The Connecteam app is available on Android and iOS, making it widely accessible.
-
Timesheets and GPS tracking features improve accountability and efficiency.
-
Notifications and templates help streamline routine tasks.
-
Ideal for employee management and tracking employee time across multiple worksites.
-
It's great for industries with deskless workers like retail and logistics.
cons
-
It lacks advanced project management features you might need as your company scales.
-
Reporting lacks in-depth analytics.
-
Customization and permission management options are limited and can feel basic.
-
SupportYourApp
Visit WebsiteThis rating combines scores from multiple user review sites to reflect overall customer sentiment about the product.4.7 -
Freshdesk
Visit WebsiteThis rating combines scores from multiple user review sites to reflect overall customer sentiment about the product.4.4 -
Hiver
Visit WebsiteThis rating combines scores from multiple user review sites to reflect overall customer sentiment about the product.4.7
How We Test & Score Tools
We’ve spent years building, refining, and improving our software testing and scoring system. The rubric is designed to capture the nuances of software selection and what makes a tool effective, focusing on critical aspects of the decision-making process.
Below, you can see exactly how our testing and scoring works across seven criteria. It allows us to provide an unbiased evaluation of the software based on core functionality, standout features, ease of use, onboarding, customer support, integrations, customer reviews, and value for money.
Core Functionality (25% of final scoring)
The starting point of our evaluation is always the core functionality of the tool. Does it have the basic features and functions that a user would expect to see? Are any of those core features locked to higher-tiered pricing plans? At its core, we expect a tool to stand up against the baseline capabilities of its competitors.
Standout Features (25% of final scoring)
Next, we evaluate uncommon standout features that go above and beyond the core functionality typically found in tools of its kind. A high score reflects specialized or unique features that make the product faster, more efficient, or offer additional value to the user.
We also evaluate how easy it is to integrate with other tools typically found in the tech stack to expand the functionality and utility of the software. Tools offering plentiful native integrations, 3rd party connections, and API access to build custom integrations score best.
Ease of Use (10% of final scoring)
We consider how quick and easy it is to execute the tasks defined in the core functionality using the tool. High scoring software is well designed, intuitive to use, offers mobile apps, provides templates, and makes relatively complex tasks seem simple.
Onboarding (10% of final scoring)
We know how important rapid team adoption is for a new platform, so we evaluate how easy it is to learn and use a tool with minimal training. We evaluate how quickly a team member can get set up and start using the tool with no experience. High scoring solutions indicate little or no support is required.
Customer Support (10% of final scoring)
We review how quick and easy it is to get unstuck and find help by phone, live chat, or knowledge base. Tools and companies that provide real-time support score best, while chatbots score worst.
Customer Reviews (10% of final scoring)
Beyond our own testing and evaluation, we consider the net promoter score from current and past customers. We review their likelihood, given the option, to choose the tool again for the core functionality. A high scoring software reflects a high net promoter score from current or past customers.
Value for Money (10% of final scoring)
Lastly, in consideration of all the other criteria, we review the average price of entry level plans against the core features and consider the value of the other evaluation criteria. Software that delivers more, for less, will score higher.
Core Features
Task Management: You can assign tasks to your team quickly and track their progress. This feature helps keep everyone accountable and on schedule. The platform also includes project management capabilities with customizable templates for different jobs.
Scheduling: Create and manage shifts easily, ensuring your team knows when and where they need to be. Job scheduling features reduce confusion and scheduling conflicts, and in case of schedule change, send real-time notifications.
Time Clock: Your team can clock in and out using their mobile devices, and the GPS tracking and geolocation verification makes timekeeping simple and accurate. Employees clock in at specific worksites, and the system auto-generates timesheets. Connecteam’s time tracking helps manage work hours and track time efficiently for payroll, and also supports geofencing to ensure accurate location tracking.
Communication Tools: Connecteam provides team chat, messaging and updates to keep your team informed and connected. This feature ensures everyone stays in the loop with real-time notifications for important announcements.
Training Modules: You can onboard new employees with ease using Connecteam’s training tools. Training materials include tutorials, quizzes and the ability to create knowledge bases containing guidelines, procedures, policies or company information that is accessible to teams from anywhere. It helps your team get up to speed quickly and build skills effectively.
Surveys and Feedback: Gather insights from your team with built-in surveys. This feature helps you understand your team's needs and improve operations.
Ease of Use
Connecteam is user-friendly, particularly for teams needing mobility. You’ll appreciate its intuitive interface that makes navigating tasks, schedules, and communications a breeze. Compared to other workforce management tools, its mobile-first approach ensures your team can manage everything on the go using the Connecteam app. User experience is rated high, and many often praise its simplicity and ease of access, making it great for industries with deskless workers. If you need straightforward task management without a steep learning curve, Connecteam delivers.
Integrations
Connecteam integrates with QuickBooks, Gusto, Xero, Zapier, Slack, Trello, Google Workspace, and Google Calendar. Connecteam also supports integration through Zapier, which allows connection with hundreds of other tools, and it offers an API for custom integrations and can help automate workflows for business owners.
New Product Updates from Connecteam
Connecteam Expands Break and Timesheet Controls
Connecteam adds threshold-based break rules, per-user policies, automatic handling for unended paid breaks, expanded Timesheet Issues, and centralized break exception reporting. These updates give admins clearer control over break compliance while helping employees and payroll teams resolve discrepancies faster. Highlights include:
- Flexible Break Rules: Use recurring or threshold-based requirements that scale with total shift length.
- User-Specific Policies: Apply different break rules by employee with effective dates for policy changes.
- Auto-End Paid Breaks: Automatically clock employees out or move them to an unpaid break when a paid break runs long.
- Mobile Issue Details: Let employees view itemized explanations for timesheet issues directly on mobile.
- Missing Workday Alerts: Flag expected workdays with no logged hours or reported time off.
- Break Exceptions Report: Export break compliance issues and premium payment calculations for payroll and audits.
Visit Connecteam’s official site for more details.
for more details.
Connecteam Adds Shift Swaps and Split-Shift Scheduling
Connecteam adds 1-to-1 shift swaps and multiple daily working-hour ranges for Regular Working Hours. These updates simplify schedule changes while keeping employee availability and split-shift schedules accurate. Highlights include:
- Shift Swaps: Let employees request direct 1-to-1 shift exchanges with colleagues.
- Admin Approval Options: Complete agreed swaps automatically or route them for admin approval.
- Multiple Daily Ranges: Set more than one working-hour range within the same day.
- Split-Shift Support: Reflect non-continuous schedules more accurately in availability and scheduling.
Visit Connecteam’s official site for more details.
Connecteam Adds Signing Order for Multi-Signer Documents
Connecteam adds signer sequencing, role-based field assignments, and automatic handoffs for multi-signer documents. These updates help keep document workflows organized and ensure each signer completes the right section in the correct order. Highlights include:
- Signing Order: Set the sequence in which signers receive and complete a document.
- Role-Based Fields: Assign specific fields to individual signer roles.
- Automatic Routing: Move documents to the next signer once the previous step is complete.
- Multi-Step Workflows: Support onboarding and approval processes that require several signers.
Visit Connecteam’s official site for more details.
Connecteam Onboarding Notifications and Default Rules Control
Connecteam lets admins choose onboarding notification recipients and target customizable default rules to new users, onboarding users, or both. These updates give admins more control over onboarding communication and policy assignment. Highlights include:
- Onboarding Notifications: Lets admins choose who receives alerts when users are assigned to a pack or finish onboarding.
- Targeted Recipients: Helps limit notifications to the admins responsible for specific users.
- Customizable Default Rules: Lets admins apply default rules to new users, onboarding users, or both.
- Policy Targeting: Prevents unwanted rule assignments during onboarding.
Visit Connecteam’s official site for more details.
Connecteam Strengthens Timesheet Controls and Adds Site-Wide Geofences
Connecteam prevents admins from approving or locking their own timesheets and lets teams create site-wide geofences without assigning them to specific jobs. These updates strengthen time tracking controls while simplifying location-based clock-ins. Highlights include:
- Timesheet Approval Controls: Requires another authorized admin to approve or lock an admin’s timesheet.
- Owner Exception: Lets Company Owners continue approving their own timesheets when needed.
- Site-Wide Geofences: Applies clock-in boundaries across an entire branch or location.
- Flexible Job Rules: Lets individual jobs use dedicated geofences or allow clock-ins anywhere within the site.
Visit Connecteam’s official site for more details.
Connecteam Expands Time Off Rules and Holiday Policies
Connecteam expands Time Off with tenure-based limits and recurring federal, bank, and custom holiday policies. These updates reduce manual policy maintenance and keep holidays synced across time off, timesheets, schedules, and balances. Highlights include:
- Tenure-Based Usage Limits: Applies different maximum yearly time off limits based on employee tenure.
- Negative Balance Rules: Adjusts allowed negative balances automatically as employees reach tenure milestones.
- Recurring Holiday Policies: Lets admins set country-based or custom holidays to repeat every year.
- Full and Partial Days: Supports both full-day and partial-day holidays.
- Holiday Sync: Applies holidays across Time Off, timesheets, schedules, and balances.
Visit Connecteam’s official site for more details.
Connecteam Adds Pay Period Locks and Break Premium Controls
Connecteam adds pay period locking after payroll export and Dismiss Premium and Reapply Premium actions within timesheets. These updates prevent unauthorized edits to processed timesheets while giving admins more control over break premium exceptions. Highlights include:
- Close and Lock Pay Periods: Prevents timesheets from being reopened or edited after payroll export.
- Payroll Manager Permission: Lets authorized admins reopen pay periods for corrections and lock them again afterward.
- Dismiss Premium: Removes Break Premium hours for a specific break violation when an exception applies.
- Reapply Premium: Restores previously dismissed Break Premium hours directly from the timesheet.
Visit Connecteam’s official site for more details.
Connecteam Adds Resource-Based NFC Clock-Ins
Connecteam adds NFC tags that can be assigned directly to specific sites, projects, locations, or clients, with automatic resource and address syncing. These updates reduce setup steps, minimize clock-in errors, and simplify resource-based time tracking. Highlights include:
- Resource-Specific NFC Tags: Assigns each NFC tag to a specific site, project, location, or client.
- Automatic Resource Assignment: Clocks employees into the linked resource when they scan the assigned NFC tag.
- Address Syncing: Automatically syncs the NFC tag address with the connected resource address.
- Simplified Setup: Removes the need to create a custom NFC tag before manually linking it to a resource.
Visit Connecteam’s official site for more details.
Connecteam Chat Adds Polls for Faster Team Decisions
Connecteam Chat adds polls that teammates can create and vote on directly within conversations. This update keeps feedback organized and makes poll results easier to review at a glance. Highlights include:
- In-Chat Polls: Lets users create polls directly inside team conversations.
- Structured Voting Options: Gives teammates clear choices for faster, more organized responses.
- Visible Poll Results: Displays voting outcomes at a glance to simplify team decisions.
Visit Connecteam’s official site for more details.
Connecteam Adds Time Off Policy Management Updates
Connecteam adds negative balance limits, minimum work hour requirements, and Cycle-Based Accruals to improve time off policy management. These updates help admins control requests, set eligibility rules, and manage accrual calculations based on actual work hours. Highlights include:
- Negative Balance Limits: Set how far below zero employees can go when requesting time off to prevent excessive negative balances.
- Minimum Work Hour Requirements: Define required work hours before employees earn time off during an accrual cycle.
- Cycle-Based Accruals: Calculate per-hour time off balances on set cycles, such as weekly or monthly periods.
Visit Connecteam’s official site for more details.
Connecteam Specs
- 2-Factor Authentication
- 360 Degree Feedback
- API
- Application Tracking
- Attendance Tracking
- Batch Permissions & Access
- Budgeting
- Calendar Management
- Dashboard
- Data Export
- Data Import
- Data Visualization
- Employee Database
- Employee Engagement
- Employee Incentive Management
- Employee Onboarding
- Expense Tracking
- External Integrations
- Feedback Management
- Forecasting
- Multi-User
- Notifications
- Onboarding
- Payroll
- Project Management
- Scheduling
- Time Management
- Timesheets
- Travel Management
- Vacation & Absence Calendar
