28 Best Internal Help Desk Software Of 2025

monday service is a customizable service platform to manage and automate service operations and processes. It offers a range of out-of-the-box solutions for various service use cases, including ticket management, multi-channel support, and AI-driven automations.

Why I picked monday service: The software's no-code setup allows users to create workflows tailored to their team’s unique needs. With customizable workflows, you can design processes that suit how your team operates. Plus, the visual dashboards help you see support requests in real time and prioritize tasks accordingly.

monday service Standout Features and Integrations

Features include automations to help your team can focus on resolving issues rather than repetitive tasks. Real-time notifications to keep teams informed, and reporting tools offer performance insights.

Integrations include Slack, Zoom, Microsoft Teams, Google Drive, Dropbox, Jira, HubSpot, Salesforce, GitHub, and Gmail.

Issuetrak is a ticket management software designed to assist businesses in handling customer support issues, IT incidents, and internal requests.

The platform supports task collaboration for efficient problem-solving, a knowledge base for quick reference to common issues, and asset management for tracking organizational resources. Additional features include system integrations, professional services for customization and training, dedicated product support, cloud hosting options, data services for in-depth analysis, notifications and reporting tools for monitoring operations, and entities and permissions for secure data access.

Issuetrak Standout Features and Integrations

Key features include omnichannel ticket submission, which allows for the capture of customer interactions across multiple channels, and automatic ticket assignment, ensuring that issues are promptly directed to the right team members. I particularly like the round-robin feature which automatically assigns an incoming issue to the next available agent when you have enabled this feature for a specific group.

Integrations include Microsoft 365, Google Analytics, Gmail, Salesforce, Power BI, and thousands more through Zapier. You can also access the Issuetrak API for even more connections.

Zoho Assist is a comprehensive remote support and screen sharing software that empowers customer service teams to provide efficient and personalized assistance to their customers.

Why I picked Zoho Assist: This tool is great at allowing customer support teams to assist users using a variety of features. You can navigate multiple monitors, engage with the client through chat, voice call and video call, run diagnostics, power on/off devices without external intervention and so much more. However, I particularly like its ability to record sessions and store them in a repository that your team can search through and access at a later time.

This makes Zoho Assist a great tool for training future customer reps that join the team. It also allows you to build a knowledge base that everyone can access to answer questions they might have during a support session. Finally, it makes for a great resource to conduct audits and look back on session proceedings.

Zoho Assist Standout Features & Integrations

Features include multi-platform support and 'Wake on LAN'. The customer support team can access multiple devices, including Windows, Mac, Linux, iOS, Android, and Raspberry Pi. This covers almost any device you can think of and makes it easier for your team to do their job. The 'Wake on LAN' feature allows your team to turn on shutdown computers with a single click.

Integrations include Zendesk, ServiceNow, Jira, Spiceworks, Freshdesk, Slack, MS Teams, Zoho Desk, and ZohoSalesIQ. You can also build custom integrations with your current tech stack using the Zoho Assist API.

Freshdesk is a helpdesk software that utilizes AI to assist teams in delivering timely and consistent support at any scale, whether it's for customers or internal teams. 

Why I picked Freshdesk: I chose Freshdesk for its AI-driven ticketing and support capabilities. This feature can automate repetitive tasks such as ticket categorization, prioritization, and routing, allowing support teams to focus on more complex issues facing internal teams.

Furthermore, the generative AI assistance feature assists agents at every step, helping them deliver accurate resolutions and improve productivity. AI is also used to analyze support data and provide insights that help optimize internal support operations.

Freshdesk Standout Features & Integrations

Features include customization options, reporting and analytics, self-service portals, knowledge bases, SLA management, interaction analysis, multi-language support, API access, collaboration capabilities, a mobile app, community forums, live chat, ticket dispatch, satisfaction surveys, time tracking, and ticket merging.

Integrations include Salesforce, Shopify, Slack, Mailchimp, Microsoft Teams, WhatsApp, and more.

SysAid is a comprehensive IT service management (ITSM) and help desk software solution designed to enhance and streamline IT operations for organizations of all sizes. With its robust suite of tools, SysAid enables businesses to efficiently manage their IT services, support, and infrastructure.

Why I picked SysAid: As an internal help desk software, SysAid stands out for its advanced IT service automation capabilities. By leveraging automation, SysAid reduces the manual workload on IT teams, allowing them to focus on more strategic tasks. Automated ticket routing, escalation, and resolution ensure that incidents and service requests are handled promptly and efficiently. 

Additionally, SysAid offers powerful self-service features that help end-users to resolve common issues independently. With a comprehensive knowledge base and automated self-service portal, employees can quickly find solutions to their problems without needing to contact the IT department. 

SysAid Standout Features and Integrations

Features include asset management, change management, problem management, incident management, service request management, a knowledge base, reporting and analytics, SLA management, remote control, patch management, network discovery, and monitoring, IT benchmarking, workflow automation, service catalog, and mobile device management.

Integrations include Microsoft Active Directory, LDAP, Microsoft Azure, Office 365, Google Workspace, Salesforce, Jira, Slack, Microsoft Teams, Zapier, Zoom, FreshBooks, QuickBooks, Dropbox, OneDrive, AWS, and VMware. 

This internal help desk software from Freshdesk strives to deliver customer-grade support for employees through integrated collaboration tools, AI ticket deflection, and comprehensive self-service portals.

The Freshservice AI is one feature that goes beyond the basics, with fast service delivery and incident management that encompasses logging, classification, prioritization, investigation, resolution, and closure. It even offers escalation tools as needed. Freshservice enables multichannel internal support for all teams.

The internal help desk tools are categorized separately from other Freshdesk services and can support small businesses and enterprise-level organizations at different tiers. They also offer a variety of add-ons, including SaaS management, project management, and business agents.

Freshservice Standout Features and Integrations

Features include change management, incident management, workspaces, knowledge management, employee onboarding, and asset management, IT service management comes with automated alert grouping, on-call management, and intelligent alert management rules.

Integrations include Jira, Detailr, Google Hangouts, Instagram, Office 365 Calendar, Skype, TeamViewer, Trello, WhatsApp, and YouTube. Freshservice offers free and paid app integrations.

Guru is an AI-powered enterprise search, intranet, and wiki tool. Users can connect all their apps, documents, and chats to the platform to get instant answers in their existing workflows.

Why I picked Guru: I chose to include Guru on my list not only because of its AI-powered enterprise search, but also because it offers a customizable employee engagement hub and an automated, centralized knowledge base. It's a truly integrated system that brings key, up-to-date knowledge to employees where they're already working.

The platform also stands out for its zero-data retention policy, private AI models, and role-based access control. All of these features make it a highly secure option for your internal knowledge base and help desk.

Guru Standout Features & Integrations

Features include advanced search capabilities, customizable dashboards, secure data storage, real-time collaboration tools, knowledge management, AI-powered suggestions, robust analytics and reporting, integration with multiple platforms, personalized user experiences, mobile accessibility, document management, workflow automation, social networking features, and multilingual support.

Integrations include Google Chrome, Google Workspace, Slack, Microsoft Teams, Gmail, Outlook, HRIS solutions, Vimeo, Loom, Airtable, Sendesk, Salesforce, Intercom, Freshworks, Confluence, and more. Plus, you can use Zapier, Workato, or the custom API to connect more tools.

​InvGate Service Management is an IT service management platform designed to streamline your organization's internal support processes. It offers tools for handling incidents, managing assets, and analyzing performance. 

Why I picked InvGate Service Management: I chose InvGate Service Management because of its comprehensive ticket management system. This feature allows your team to organize work based on priority, SLA, and urgency, helping to prevent bottlenecks and ensure timely resolutions. Agents can quickly identify and address tasks that require immediate attention, which is crucial for maintaining smooth internal operations.

Another reason I picked InvGate is its integration with InvGate Asset Management. This connection lets your help desk team access real-time data on the hardware and software assets associated with each ticket. When someone submits an issue, agents can immediately see related asset details like device history, usage patterns, and potential configuration problems.  

InvGate Service Management Standout Features & Integrations

Features include knowledge base creation, change management capabilities, service level agreement (SLA) management, gamification elements to motivate agents, workflow customization, approval management, time tracking, customer satisfaction surveys, task management, and multi-department support.​

Integrations include FileWave, Lansweeper, Microsoft Teams, Microsoft Active Directory, Azure DevOps, Okta, Office 365, OpenAI, Outlook, and Jira.

This help desk and customer service solution is the first platform built for the Google Workspace. Users can help colleagues internally and communicate with customers through a tool they already know how to use — Gmail.

Using a Google-based interface allows your agents to assign, track, and collaborate on all emails, running all advanced analytics and automations through the Gmail interface. Any team that already knows how to use Google tools doesn’t have to learn the quirks and navigation of a new platform to start working.

Hiver offers separate customer service and ITSM support plans, depending on your needs. They provide solutions for a variety of industries, including logistics, travel, real estate, non-profit, and education.

Hiver Standout Features and Integrations

Features include ticket assignment and tracking for IT support, automation for tasks and workflows, deep insights about team performance, shared inbox management, real-time feedback, KPI tracking, and collaboration tools.

Integrations include Aircall, Asana, Jira, Maintenance Care, Okta, Salesforce, Slack, WhatsApp, Y Meadows, and Zapier.