Avis sur le logiciel de planification Sling : avantages, inconvénients, fonctionnalités et tarifs
Sling offers a call center scheduling software that helps manage shifts, communication, and time tracking across multiple locations. It best serves small businesses, and in particular retail and hospitality, where staff scheduling is a daily challenge. Sling Scheduling Software offers these efficient scheduling benefits with user-friendly features and cost-effective plans.
Sling's scheduling tool addresses scheduling conflicts and team communication for customer support and service teams. In this article, I'll cover Sling Scheduling Software's features, pros and cons, use cases, and pricing so you can decide if it meets your scheduling and communication needs.
Sling Evaluation Summary
- From $1.70/user/month (billed annually)
- Free trial + free plan available
Why Trust Our Software Reviews
We’ve been testing and reviewing software since 2020. As CX leaders ourselves, we know how critical and difficult it is to make the right decision when selecting software.
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Sling Overview
In my opinion, Sling Scheduling Software is a solid choice for small- to medium-sized call centers looking for an efficient, automated scheduling app. Its user-friendly interface makes it easy for your team to adapt quickly. Though not as feature-rich as some higher-end solutions, it offers a good balance of functionality and cost. Sling Scheduling Software excels in providing basic and easy-to-use employee scheduling needs, but if you're looking for more advanced features, such as extensive reporting or integrations, you might find it lacking compared with competitors like Deputy or When I Work. It's best suited for teams that don't want a hefty price tag and that prioritize straightforward scheduling and communication.
pros
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Your team will find the interface intuitive and easy to navigate.
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Scheduling shifts is quick and efficient, saving you time.
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Communication tools help your team stay connected and informed.
cons
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Reporting features are limited for detailed analysis.
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Advanced customization options might not meet your specific needs.
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Larger teams may find the functionality lacking compared to other options.
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SupportYourApp
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How We Test & Score Tools
We’ve spent years building, refining, and improving our software testing and scoring system. The rubric is designed to capture the nuances of software selection and what makes a tool effective, focusing on critical aspects of the decision-making process.
Below, you can see exactly how our testing and scoring works across seven criteria. It allows us to provide an unbiased evaluation of the software based on core functionality, standout features, ease of use, onboarding, customer support, integrations, customer reviews, and value for money.
Core Functionality (25% of final scoring)
The starting point of our evaluation is always the core functionality of the tool. Does it have the basic features and functions that a user would expect to see? Are any of those core features locked to higher-tiered pricing plans? At its core, we expect a tool to stand up against the baseline capabilities of its competitors.
Standout Features (25% of final scoring)
Next, we evaluate uncommon standout features that go above and beyond the core functionality typically found in tools of its kind. A high score reflects specialized or unique features that make the product faster, more efficient, or offer additional value to the user.
We also evaluate how easy it is to integrate with other tools typically found in the tech stack to expand the functionality and utility of the software. Tools offering plentiful native integrations, 3rd party connections, and API access to build custom integrations score best.
Ease of Use (10% of final scoring)
We consider how quick and easy it is to execute the tasks defined in the core functionality using the tool. High scoring software is well designed, intuitive to use, offers mobile apps, provides templates, and makes relatively complex tasks seem simple.
Onboarding (10% of final scoring)
We know how important rapid team adoption is for a new platform, so we evaluate how easy it is to learn and use a tool with minimal training. We evaluate how quickly a team member can get set up and start using the tool with no experience. High scoring solutions indicate little or no support is required.
Customer Support (10% of final scoring)
We review how quick and easy it is to get unstuck and find help by phone, live chat, or knowledge base. Tools and companies that provide real-time support score best, while chatbots score worst.
Customer Reviews (10% of final scoring)
Beyond our own testing and evaluation, we consider the net promoter score from current and past customers. We review their likelihood, given the option, to choose the tool again for the core functionality. A high scoring software reflects a high net promoter score from current or past customers.
Value for Money (10% of final scoring)
Lastly, in consideration of all the other criteria, we review the average price of entry level plans against the core features and consider the value of the other evaluation criteria. Software that delivers more, for less, will score higher.
Core Features
Shift Scheduling: Sling Scheduling Software lets you easily create and manage timesheets, ensuring your team knows their schedule at all times. Key features allow your employees to see overlapping shifts, upcoming shifts, and approved PTO requests, making it easy to handle last-minute changes.
Time Tracking: Track your team's hours accurately with Sling Scheduling Software's built-in time tracking. This feature saves time, helps reduce errors in payroll, and keeps everyone accountable.
Task Management: Assign tasks directly within the app and message the appropriate team members, so your team knows what needs to be done and when. It keeps everyone on the same page and improves productivity.
Communication Tools: Use Sling Scheduling Software's messaging feature to keep your team informed and connected. It reduces miscommunication, allows employees to request time off, and ensures everyone gets important updates.
Availability Management: Your team can input their availability, helping you schedule shifts more efficiently. It minimizes conflicts and keeps everyone happy with their schedules.
Notifications: Sling Scheduling Software sends reminders and updates directly to your team, so no one misses a shift or important message. It helps keep operations running smoothly.
Ease of Use
Sling Scheduling Software is incredibly user-friendly, making it simple for your team to navigate and use daily. Its intuitive interface and templates mean you won't waste time on training, and your team can start scheduling right away. Its straightforward features, like drag-and-drop scheduling and instant notifications, enhance usability. Compared to more complex systems, Sling Scheduling Software's simplicity is a huge advantage, allowing your team to focus on their work without technical hurdles.
Integrations
Sling Scheduling Software integrates with Square, Gusto, Harbortouch, Restaurant Manager, POSiTouch, Shopify, and Toast. These integrations help streamline scheduling, payroll, and labor cost management by allowing you to track employee hours, shifts, and PTO requests.
Sling Scheduling Software also offers an API for further customization, connecting with third-party integration tools to expand its capabilities.
Sling Specs
- 2-Factor Authentication
- 360 Degree Feedback
- API
- Application Tracking
- Attendance Tracking
- Batch Permissions & Access
- Compliance Tracking
- Dashboard
- Data Export
- Data Import
- Data Visualization
- Employee Database
- Employee Engagement
- Employee Incentive Management
- Employee Onboarding
- Employee Training
- Expense Tracking
- External Integrations
- Feedback Management
- Multi-User
- Notifications
- Payroll
- Performance Appraisal
- Scheduling
- Time Management
- Timesheets
- Travel Management
- Vacation & Absence Calendar
