Avis sur NinjaOne : avantages, inconvénients, fonctionnalités et tarifs

NinjaOne excelle en proposant une interface conviviale et des intégrations efficaces, ce qui en fait un excellent choix pour une gestion efficace du service client.

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By Tim Fisher

Last updated on 9 oct. 2026

Nous évaluons les outils indépendamment ; les commissions aident à financer nos tests. Consultez notre politique de transparence et notre méthodologie.

Why Trust Our Reviews?

NinjaOne is a customer service software built for IT teams that need to manage end-user support tickets alongside endpoint monitoring, patch management, and remote access in one platform. I'd consider it most seriously if your support work is tied closely to device management. Compared to a tool like Freshservice, which handles IT service management well but relies on separate tooling for remote monitoring, NinjaOne keeps ticketing and endpoint data in the same place. This means your support team can act on device context without switching tools.

NinjaOne Evaluation Summary

NinjaOne gives a unified, cloud-based platform to monitor, patch, manage, and remotely control endpoints.

Customer rating

5/5

Pricing

Pricing upon request
Free trial + free demo available

Pourquoi faire confiance à nos recommandations de logiciels

6,700+

Reviews

Industry experts

16+

Evaluation factors

Years

Notre équipe teste et évalue des logiciels depuis 2012. En tant que leaders CX nous-mêmes, nous savons à quel point il est difficile — et important — de choisir le bon logiciel.

Pour ce guide, nous avons évalué les outils grâce à des tests pratiques et une recherche indépendante, en notant les outils selon nos critères de sélection.

Nos avis reflètent notre jugement éditorial humain, et non un argumentaire de vente.

Gui DrusinaCreative Director
Tim FisherVP of AI

NinjaOne Overview

In my opinion, NinjaOne is a solid choice for customer service software, especially for teams seeking a balance between functionality and cost. Its core features are robust, providing essential tools for efficient customer service management.

However, NinjaOne’s standout features like remote monitoring and management capabilities are what truly set it apart, making it well-suited for IT service providers. While its ease of use is commendable, onboarding could be smoother, which might be a consideration if your team is less tech-savvy. Customer support is generally responsive, though there's room for improvement in response times. For the price, it offers good value, especially for small to mid-sized businesses. If you're weighing your options, consider your team's technical expertise and support needs to determine if NinjaOne aligns with your operational requirements.

Pros

The onboarding process is smooth and helps your team get up and running quickly.
The intuitive UI makes managing multiple resources straightforward.
Reports provide valuable insights for your operations and sales teams.

Cons

It lacks financial-related features like budgets and expenses.
Sometimes, the system allocations might glitch, so double-check assignments.
It's not ideal if you're looking to reduce the number of tools you use.

Is NinjaOne Right For Your Needs?

Who Would be a Good Fit for NinjaOne?

NinjaOne is ideal for IT professionals and managed service providers (MSPs) who need comprehensive remote access, monitoring, and management features. Its capabilities in patch management, software deployment, and real-time monitoring notifications make it a strong choice for these users. You'll find its centralized dashboard useful for overseeing multiple client environments, which is essential for maintaining service quality and efficiency.

Small Businesses
NinjaOne's intuitive interface and robust automation features make it easy for small businesses to manage IT tasks without a dedicated IT department.
Managed Service Providers
MSPs benefit from NinjaOne's remote monitoring and management tools, which help deliver efficient IT services to multiple clients.
Healthcare IT
The software's cybersecurity compliance features help healthcare IT teams manage sensitive data and antivirus software, all while adhering to industry regulations.
Finance Sector
NinjaOne's patch management and security features are particularly helpful for finance teams looking to safeguard financial data from cyber threats.
Educational Institutions
Schools and universities can use NinjaOne to manage their diverse IT infrastructure, helping to maintain smooth operation across educational technologies.
Non-Profit Organizations
With its cost-effective solutions, NinjaOne allows non-profits to manage IT resources effectively without straining their limited budgets.

Who Would be a Bad Fit for NinjaOne?

If your team doesn’t manage IT assets or endpoints, NinjaOne might not be for you. It’s designed for IT management, so if your work doesn’t involve IT device management infrastructure, you won’t find it useful. For example, creative teams focusing on content production without any IT management needs might find its features irrelevant. Similarly, small businesses that don’t require detailed IT monitoring might find NinjaOne's capabilities excessive for their needs.

Creative Agencies
Creative agencies focusing solely on design and content creation won’t benefit from NinjaOne’s IT management features.
Retail Businesses
Retail operations without a dedicated IT department might find NinjaOne's focus on IT management unnecessary.
Small Startups
Startups with a non-technical focus may find NinjaOne’s comprehensive IT features too complex for their basic needs.
Construction Firms
Construction firms that don’t require IT asset management would see little advantage in using NinjaOne.
Educational Institutions
Schools and universities without a focus on IT infrastructure management may not find NinjaOne beneficial.

Comment nous testons et évaluons les outils

Nous avons passé des années à bâtir, affiner et améliorer notre système de test et de notation des logiciels. Notre grille d’évaluation est conçue pour saisir les subtilités des sélections logicielles et ce qui fait qu’un outil est efficace, en se concentrant sur les éléments essentiels du processus de décision. Vous trouverez ci-dessous le détail de notre méthodologie d’évaluation et de notation selon sept critères. Cela nous permet de fournir une évaluation impartiale des logiciels basée sur les fonctionnalités principales, les options uniques, la facilité d’utilisation, l’intégration, la prise en main, l’assistance, les avis clients et le rapport qualité/prix.

Fonctionnalité principale (25% de la note totale)

Le point de départ de notre évaluation concerne toujours la fonctionnalité principale de l’outil. Possède-t-il les fonctions que l’on attend normalement, et ces fonctions sont-elles accessibles pour toutes les offres ? Nous attendons qu’un outil soit au niveau des capacités minimales de ses concurrents.

Fonctionnalités différenciantes (25% de la note totale)

Nous évaluons ici les fonctionnalités qui se distinguent de la fonction de base habituellement présente dans ce type de logiciel. Un score élevé récompense des fonctions spécialisées qui rendent le produit plus efficace ou unique et offrent une valeur ajoutée à l’utilisateur. Nous évaluons également la capacité à s’intégrer facilement avec d’autres solutions courantes, ce qui accroît l’intérêt et l’utilité de l’outil. Les logiciels qui proposent de nombreuses intégrations natives, des connexions tierces ou une API pour les intégrations personnalisées obtiennent une meilleure note.

Facilité d’utilisation (10% de la note totale)

Nous mesurons la rapidité et la simplicité pour effectuer les tâches clés avec l’outil. On valorise le design intuitif, les applications mobiles, les templates préconçus et la capacité à simplifier les tâches complexes.

Accompagnement à la prise en main (10% de la note totale)

L’adoption rapide est essentielle. Nous examinons donc la facilité pour un nouvel utilisateur à prendre l’outil en main avec peu de formation. Nous vérifions la rapidité d’installation et d’utilisation sans expérience préalable. Les meilleurs logiciels exigent peu ou pas de support pour démarrer.

Assistance (10% de la note totale)

Nous évaluons la réactivité et la facilité d’obtenir de l’aide par téléphone, chat ou base de connaissances. Les outils offrant un support humain en temps réel ont le meilleur score ; les chatbots sont moins bien valorisés.

Avis clients (10% de la note totale)

En plus de notre expertises, nous prenons en compte le score NPS (Net Promoter Score) accordé par les utilisateurs actuels et passés. Nous analysons la probabilité qu’ils réutilisent l’outil. Les outils à score élevé possèdent un excellent NPS utilisateur.

Rapport qualité/prix (10% de la note totale)

Après examen des autres critères, nous considérons le prix moyen des offres principales par rapport aux fonctionnalités essentielles évaluées. Les solutions offrant plus pour un prix inférieur obtiennent un meilleur score.

Core Features

Ticketing System: You can effortlessly track and resolve customer issues with NinjaOne's ticket management system. It simplifies assigning, prioritizing, and tracking tickets, so your team doesn't miss a beat.

Remote Monitoring and Management (RMM): This feature lets you oversee multiple devices from a central location. This allows your team to quickly address issues without needing to be physically present.

Patch Management: Stay on top of system updates with automated patch management. This helps keep your systems secure and running smoothly, freeing up your team to focus on other tasks.

Asset Management: You can track and manage all your IT assets in one place. This helps in maintaining an organized inventory, saving time and reducing errors.

Reporting and Analytics: Gain insights with customizable reports that help you understand trends and improve decision-making. Your team can then use this data to enhance service delivery.

User Access Control and Authentication: Manage who has access to what within your systems. This feature helps teams maintain security and compliance standards by setting permissions based on roles.

NinjaOne screenshot — NinjaOne streamlines IT support by creating, assigning, and tracking tickets.

Ease of Use

You’ll find NinjaOne user-friendly with its intuitive navigation and straightforward interface. Users appreciate how easily accessible features are, allowing your team to quickly adapt and manage tasks. The left navigation menu simplifies moving between functionalities, making it efficient for your daily operations. While some find the initial setup complex, the software’s overall design supports streamlined task management, making it a solid choice for enhancing your workflow once you’re familiarized with the platform.

Integrations

NinjaOne integrates with ServiceNow, CrowdStrike, SentinelOne, Microsoft Entra, Okta, PagerDuty, Accelo, Autotask, Connectwise Manage, and Bitdefender.

NinjaOne also provides its own API for clients to use, enabling further customization and integration with third-party tools.