Avis sur Raiseaticket : avantages, inconvénients, fonctionnalités et tarifs

Raiseaticket se distingue par son interface conviviale et ses tarifs abordables, ce qui en fait une solution idéale pour les équipes petites et moyennes à la recherche d'une gestion efficace des tickets.

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By Tim Fisher

Nous évaluons les outils indépendamment ; les commissions aident à financer nos tests. Consultez notre politique de transparence et notre méthodologie.

Raiseaticket is a free, cloud-based customer service ticketing software for teams that need to manage customer requests across email and web without paying per agent. I'd consider it if you're running a growing support operation that's outgrown shared inboxes but doesn't need the pricing complexity of tools like Freshdesk or Zendesk.

Raiseaticket Evaluation Summary

Free cloud helpdesk that routes, tracks, and resolves tickets with SLAs.
Customer rating

4.7/5

Pricing
  • Free to use
  • Free plan available

Pourquoi faire confiance à nos recommandations de logiciels

6,700+

Reviews

20

Industry experts

16+

Evaluation factors

14

Years

Notre équipe teste et évalue des logiciels depuis 2012. En tant que leaders CX nous-mêmes, nous savons à quel point il est difficile — et important — de choisir le bon logiciel.

Pour ce guide, nous avons évalué les outils grâce à des tests pratiques et une recherche indépendante, en notant les outils selon nos critères de sélection.

Nos avis reflètent notre jugement éditorial humain, et non un argumentaire de vente.

Raiseaticket Overview

In my opinion, Raiseaticket offers a decent selection of features for a ticketing software platform. Its ease of use and customer support are commendable, making it a suitable choice for teams prioritizing simplicity and assistance. However, its standout features might not be as competitive as those offered by other tools in the market. 

For users seeking a straightforward and reliable ticketing solution without overly complex functionalities, Raiseaticket could be a good fit. But if your team requires more advanced help desk software features or extensive integrations, you might want to consider other options like Freshdesk and Zendesk. Overall, it’s a cost-effective choice for small to medium-sized businesses looking to manage customer inquiries without breaking the bank.

Pros

  • Your team will find the interface intuitive and easy to navigate.
  • It offers excellent customer support that promptly addresses your issues.
  • The platform's onboarding process is quick and straightforward for your team.

Cons

  • It might lack some advanced features you expect from other ticketing solutions.
  • Your team may find the reporting capabilities somewhat limited.
  • The customization options may not meet your specific needs.

Is Raiseaticket Right For Your Needs?

Who Would be a Good Fit for Raiseaticket?

Raiseaticket is ideal for small businesses and startups in tech or e-commerce who need a simple, efficient ticketing system. If your team values ease of use and quick onboarding, this software delivers. It's perfect for departments that want to manage customer inquiries without the hassle of complex CRM integrations. With its straightforward interface and responsive customer support, Raiseaticket stands out for teams that prioritize functionality and user experience over extensive customization.

  • Small Tech Startups
    You'll appreciate the easy setup and user-friendly interface, letting you focus on growing your business.
  • E-commerce Teams
    Your team can efficiently handle customer inquiries, enhancing customer satisfaction with prompt ticket resolutions.
  • Customer Service Departments
    It's a great choice for managing support tickets quickly and effectively, and the real-time notifications ensure that your customers are heard.
  • Remote Teams
    Raiseaticket's straightforward platform supports your distributed team without complicating your workflow.
  • Non-Profits
    You'll benefit from its affordable pricing and efficient ticket management, allowing you to focus on your mission.
  • Educational Institutions
    The software helps your administrative team manage student and staff inquiries without unnecessary complexity.

Who Would be a Bad Fit for Raiseaticket?

Raiseaticket may not suit large enterprises or tech-heavy industries that demand complex integrations and extensive customization. If your team relies on advanced analytics and reporting, you might find the platform lacking. It's not ideal for businesses that need a highly tailored ticketing solution with numerous third-party integrations. Companies with diverse and complex ticket management needs might find Raiseaticket's simplicity limiting.

  • Large Corporations
    Your team might find the lack of advanced customization and integrations unsuitable for complex operations.
  • Tech Giants
    You'll likely need more sophisticated features and integrations than Raiseaticket offers.
  • Financial Services
    Your industry often requires advanced security and compliance features that may not be fully supported.
  • Healthcare Organizations
    You might find the reporting, routing, and analytics capabilities inadequate for your detailed tracking needs.
  • Enterprise IT Departments
    Your work often demands complex ticketing solutions with extensive integrations, which Raiseaticket may not provide.
  • Manufacturing Industries
    Your team might need more feature-rich platforms for managing diverse and intricate support tickets.

Comment nous testons et évaluons les outils

Nous avons passé des années à bâtir, affiner et améliorer notre système de test et de notation des logiciels. Notre grille d’évaluation est conçue pour saisir les subtilités des sélections logicielles et ce qui fait qu’un outil est efficace, en se concentrant sur les éléments essentiels du processus de décision. Vous trouverez ci-dessous le détail de notre méthodologie d’évaluation et de notation selon sept critères. Cela nous permet de fournir une évaluation impartiale des logiciels basée sur les fonctionnalités principales, les options uniques, la facilité d’utilisation, l’intégration, la prise en main, l’assistance, les avis clients et le rapport qualité/prix.

Fonctionnalité principale (25% de la note totale)

Le point de départ de notre évaluation concerne toujours la fonctionnalité principale de l’outil. Possède-t-il les fonctions que l’on attend normalement, et ces fonctions sont-elles accessibles pour toutes les offres ? Nous attendons qu’un outil soit au niveau des capacités minimales de ses concurrents.

Fonctionnalités différenciantes (25% de la note totale)

Nous évaluons ici les fonctionnalités qui se distinguent de la fonction de base habituellement présente dans ce type de logiciel. Un score élevé récompense des fonctions spécialisées qui rendent le produit plus efficace ou unique et offrent une valeur ajoutée à l’utilisateur. Nous évaluons également la capacité à s’intégrer facilement avec d’autres solutions courantes, ce qui accroît l’intérêt et l’utilité de l’outil. Les logiciels qui proposent de nombreuses intégrations natives, des connexions tierces ou une API pour les intégrations personnalisées obtiennent une meilleure note.

Facilité d’utilisation (10% de la note totale)

Nous mesurons la rapidité et la simplicité pour effectuer les tâches clés avec l’outil. On valorise le design intuitif, les applications mobiles, les templates préconçus et la capacité à simplifier les tâches complexes.

Accompagnement à la prise en main (10% de la note totale)

L’adoption rapide est essentielle. Nous examinons donc la facilité pour un nouvel utilisateur à prendre l’outil en main avec peu de formation. Nous vérifions la rapidité d’installation et d’utilisation sans expérience préalable. Les meilleurs logiciels exigent peu ou pas de support pour démarrer.

Assistance (10% de la note totale)

Nous évaluons la réactivité et la facilité d’obtenir de l’aide par téléphone, chat ou base de connaissances. Les outils offrant un support humain en temps réel ont le meilleur score ; les chatbots sont moins bien valorisés.

Avis clients (10% de la note totale)

En plus de notre expertises, nous prenons en compte le score NPS (Net Promoter Score) accordé par les utilisateurs actuels et passés. Nous analysons la probabilité qu’ils réutilisent l’outil. Les outils à score élevé possèdent un excellent NPS utilisateur.

Rapport qualité/prix (10% de la note totale)

Après examen des autres critères, nous considérons le prix moyen des offres principales par rapport aux fonctionnalités essentielles évaluées. Les solutions offrant plus pour un prix inférieur obtiennent un meilleur score.

Core Features

Ticket Management: Your team can easily create, assign, and track tickets, ensuring no customer query goes unresolved. It offers a straightforward, efficient process for handling support requests. You can also track SLA adherence with detailed metrics.

Customer Portal: You provide your customers with a user-friendly portal to submit and track their tickets. This feature enhances transparency and keeps your customers informed.

Knowledge Base: Your team can build a comprehensive knowledge base to help customers find answers quickly. It reduces ticket volume by empowering users to solve issues on their own.

Email Integration: Raiseaticket seamlessly integrates with your email to convert emails into tickets automatically. This ensures no customer communication slips through the cracks.

Reporting and Analytics: You get basic reporting tools to track ticket status and team performance. This helps in identifying trends and improving your support strategy.

Automated Responses: Raiseaticket lets you set up automated responses for common queries, saving your team time. It ensures prompt communication with your customers.

Raiseaticket screenshot
Tracks, assigns, prioritizes, and resolves tickets with SLAs.

Ease of Use

Raiseaticket excels in user-friendliness, making it a top choice for teams that prioritize simplicity. Your team will find the interface intuitive, reducing the learning curve and allowing you to get started quickly. The straightforward design makes daily operations smooth, and users appreciate the minimal setup time required. Compared to other ticketing tools, Raiseaticket's ease of navigation and efficient ticket management stand out, ensuring your team can focus on delivering excellent customer support without technical distractions.

Raiseaticket screenshot
Simple, intuitive UI with quick setup—easy ticket management for teams.

Integrations

Raiseaticket integrates with Office 365, Slack, Microsoft Teams, and offers automated email notifications.

Raiseaticket also provides an API for custom integrations with other tools.

Raiseaticket screenshot
Integrates with Office 365, Slack, Teams; API enables custom workflows.

Raiseaticket Specs

  • Analytics: Yes
  • API: Yes
  • Batch Permissions & Access: No
  • Call Integration: No
  • Chat: No
  • Contact Management: Yes
  • Contact Sharing: No
  • CRM Integration: No
  • Customer Management: Yes
  • Customer Service: Yes
  • Dashboard: Yes
  • Data Export: Yes
  • Data Import: Yes
  • Data Visualization: Yes
  • Email Integration: Yes
  • Escalation Management: Yes
  • External Integrations: Yes
  • Instant Chat Integration: No
  • Knowledge Base: Yes
  • Lead Management: No
  • Lead Scoring: No
  • Multi-User: Yes
  • Notifications: Yes
  • Real-time Alerts: Yes
  • Scheduling: Yes
  • Self-service Portal: Yes
  • Social Media Integration: No
  • Support Forum: No
  • Third-Party Plugins/Add-Ons: No
  • Ticket Management: Yes
  • Workflow Management: No

Alternatives to Raiseaticket

Raiseaticket FAQs