Et godt Sprinklr-alternativ gir teamet ditt fleksible verktøy for kundetilbakemeldinger, støtte på tvers av kanaler og automatisering av arbeidsflyter – uten læringskurven eller kostnadene til Sprinklr. Hvis du søker etter Sprinklr-alternativer, ser du sannsynligvis etter plattformer som hjelper deg med å håndtere kundeinteraksjoner, innhente innsikt og koordinere på tvers av team på en brukervennlig måte. Denne listen hjelper deg med å sammenligne ledende alternativer, forstå deres unike styrker og finne det som passer best for målene dine innen kundeopplevelse i 2026.
Hva er Sprinklr?
Sprinklr er en plattform for håndtering av kundeopplevelser som hjelper virksomheter med å håndtere interaksjoner på tvers av sosiale nettverk, meldingstjenester og digitale kanaler. Den tilbyr verktøy for sosial lytting, kundetilbakemeldinger, saksbehandling og automatisering av arbeidsflyter. Sprinklr brukes av store organisasjoner til å samle kundedata, overvåke merkevareoppfatningen og koordinere støtte eller markedsføring i sosiale medier på tvers av team. Det brede funksjonssettet er utviklet for komplekse miljøer med mange kanaler.
Sammenligningstabell for Sprinklr-alternativer
Denne sammenligningstabellen oppsummerer prisdetaljer for mine beste utvalgte Sprinklr-alternativer:
| Tool | Best For | Trial Info | Price | ||
|---|---|---|---|---|---|
| 1 | Best with unified communication features | Free trial available | From $15/user/month (billed annually) | Website | |
| 2 | Best for marketplace app integrations | Free trial available | From $19/user/month (billed annually) | Website | |
| 3 | Best for website user behavior tracking | Free plan available | From $25/month | Website | |
| 4 | Best with integrated CRM capabilities | Free plan available | From $20/user/month | Website | |
| 5 | Best for advanced survey customization | Free demo available | Pricing upon request | Website | |
| 6 | Best for customizable workflow automation | 30-day free trial | From $25/user/month | Website | |
| 7 | Best for automated sentiment analysis | 30-day free trial | Pricing upon request | Website | |
| 8 | Best for enterprise feedback management | Free demo available | Pricing upon request | Website | |
| 9 | Best for collaborative inbox management | 14-day free trial + free demo available | From $25/seat/month (billed annually) | Website | |
| 10 | Best for quick customer feedback collection | Free plan + free demo available | From $19/month | Website |
Hvorfor du kan stole på våre programvareanbefalinger
6,700+
Reviews
20
Industry experts
16+
Evaluation factors
14
Years
Teamet vårt har testet og anmeldt programvare siden 2012. Vi er selv CX-ledere, så vi vet hvor vanskelig og hvor viktig det er å velge riktig programvare.
I denne guiden har vi vurdert verktøyene gjennom praktisk testing og uavhengig research og gitt dem poeng ut fra våre utvelgelseskriterier.
Anmeldelsene våre bygger på vår egen redaksjonelle vurdering. De er ikke et salgsargument.
Gui DrusinaCreative Director
Tim FisherVP of AI
Anmeldelser av Sprinklr-alternativer
Nedenfor finner du mine detaljerte sammendrag av de beste Sprinklr-alternativene som kom med på kortlisten min. Anmeldelsene mine gir en detaljert oversikt over funksjonene, de beste bruksområdene og integrasjonene til hver plattform for å hjelpe deg med å finne det beste alternativet for deg.
Best with unified communication features- Free trial available
- From $15/user/month (billed annually)
Visit WebsiteCustomer Rating:4.5/5
Nextiva shows real-time support queues, agent performance, and live metrics. For teams looking to unify customer communication across channels, Nextiva brings voice, video, chat, and contact center tools together in one platform. It’s a strong fit for CX leaders and support teams who want to manage calls, messages, and collaboration without juggling multiple systems. Unlike Sprinklr, Nextiva emphasizes integrated communication features that help you keep every customer conversation connected and accessible.
Why Nextiva Is a Good Sprinklr Alternative
When unified communication is your top priority, Nextiva offers a focused approach that sets it apart from Sprinklr. I picked Nextiva because it combines voice, video, SMS, and team chat in a single platform, so you can manage all customer and internal conversations without switching tools. Its contact center features let you route calls, monitor agent performance, and track interactions across channels. For teams that want to centralize communication and collaboration, Nextiva’s all-in-one design is a strong alternative to Sprinklr’s broader CX suite.
Nextiva Key Features
Some other features in Nextiva can help you manage customer experience and operations more efficiently:
- Call Recording: Record and store calls for quality assurance and training purposes.
- Voicemail Transcription: Convert voicemails to text so you can read messages instead of listening.
- Auto Attendant: Set up automated call routing to direct customers to the right department or agent.
- Analytics and Reporting: Access detailed reports on call volume, agent activity, and customer interactions.
Nextiva Integrations
Integrations include Salesforce, Microsoft Dynamics, HubSpot, Google Workspace, Slack, and Zoho CRM.
Pros and Cons
Pros:
- Easy to scale as your business grows
- AI tools for summaries and transcripts
- Excellent 24/7 phone and chat support
Cons:
- Contracts can be rigid and hard to cancel
- Pricing is confusing and not transparent
Best for marketplace app integrations- Free trial available
- From $19/user/month (billed annually)
Visit WebsiteCustomer Rating:4.4/5
Freshdesk displays a central chat workspace with an active customer conversation. Freshdesk is an omnichannel support platform designed for businesses that need a flexible, scalable solution for managing customer conversations. If you want a user-friendly Sprinklr alternative for service, support, or success teams, Freshdesk helps you streamline workflows and unify channels.
Who Is Freshdesk Best For?
Freshdesk fits support leaders and operations teams in growing businesses that need out-of-the-box integrations to unify digital customer engagement.
Why Freshdesk Is a Good Sprinklr Alternative
I picked Freshdesk here because its app marketplace gives support teams real flexibility to build out a connected tech stack without custom development work. The marketplace includes 1,000+ apps, and I've found the pre-built connections to tools like Shopify, Salesforce, and Slack genuinely useful for keeping customer context flowing across systems. I also appreciate that marketplace apps install directly into Freshdesk's ticket and agent views, so my team isn't toggling between platforms. For teams moving away from Sprinklr's more enterprise-heavy setup, that kind of plug-and-play connectivity is a meaningful advantage.
Freshdesk Key Features
- Omnichannel ticketing: Manage conversations from email, phone, chat, and social media in a single inbox.
- AI-powered ticket routing: Automatically assign incoming tickets to the right agent based on skill, load, or keyword rules.
- Canned responses: Save and reuse pre-written replies to handle common customer questions faster.
- Customer satisfaction surveys: Send automated CSAT surveys after ticket resolution to collect agent and team performance feedback.
Freshdesk Integrations
Integrations include Messenger, Slack, WhatsApp, Line, Instagram, Microsoft Teams, Shopify, Salesforce, HubSpot, and Jira.
Pros and Cons
Pros:
- Diverse workflow automation apps available
- Extensive agent permission controls
- Custom SLA policies for different channels
Cons:
- Requires a complex setup process
- Reporting may lack detail for larger teams
Learn more about Freshdesk:
Best for website user behavior tracking- Free plan available
- From $25/month
Visit WebsiteCustomer Rating:4.7/5
Mouseflow shows traffic trends, session stats, and heatmap engagement insights. If you’re looking to understand exactly how users interact with your website, Mouseflow offers a focused approach to user behavior tracking. It’s especially useful for digital teams, UX designers, and ecommerce managers who want to visualize user journeys and pinpoint friction points. Unlike Sprinklr, Mouseflow specializes in session replay, heatmaps, and funnel analysis, giving you granular insights into on-site behavior that broader CX platforms don’t provide.
Why Mouseflow Is a Good Sprinklr Alternative
When you need to go beyond aggregated metrics and see exactly how users behave on your website, Mouseflow delivers targeted website user behavior tracking. I picked Mouseflow because it offers session replay and heatmaps, letting you watch real user journeys and spot where visitors hesitate or drop off. The tool also includes funnel analysis, so you can identify specific steps in your site’s flow that cause friction. For teams focused on optimizing digital experiences at the page and interaction level, Mouseflow offers a level of behavioral insight that Sprinklr’s broader CX suite doesn’t match.
Mouseflow Key Features
Some other Mouseflow features can help your team get more from website user behavior tracking:
- Form Analytics: Track how users interact with forms and identify fields that cause abandonment.
- User Feedback Widget: Collect direct feedback from visitors while they browse your site.
- Geo Heatmaps: Visualize user activity by geographic location to spot regional trends.
- Custom Tagging: Mark and categorize sessions based on specific user actions or events.
Mouseflow Integrations
Integrations include Google Analytics, WordPress, Shopify, HubSpot, Wix, Squarespace, and Weebly.
Pros and Cons
Pros:
- Built in form analytics for drop offs
- Six types of automatic heatmaps
- Full session replays for user behavior
Cons:
- Interface can feel data heavy at first
- Data storage is limited on cheap plans
Learn more about Mouseflow:
Best with integrated CRM capabilities- Free plan available
- From $20/user/month
Visit WebsiteCustomer Rating:4.4/5
HubSpot manages customer conversations and creates support tickets from inboxes. If you’re looking for a Sprinklr alternative with built-in CRM capabilities, HubSpot brings customer data and engagement tools together in one platform. It’s a strong fit for teams that want to connect marketing, sales, and service workflows without juggling multiple systems. HubSpot stands out by letting you manage customer interactions, automate outreach, and track every touchpoint directly alongside your CRM records.
Why HubSpot Is a Good Sprinklr Alternative
For teams that want customer engagement and CRM in one place, HubSpot offers a unified platform that connects every interaction to a central customer record. I picked HubSpot because its integrated CRM lets you track conversations, automate follow-ups, and view a complete customer history without switching tools. The platform’s ticketing, live chat, and marketing automation features all tie directly into the CRM, so you always have context for every customer touchpoint. If you need a Sprinklr alternative that keeps your customer data and engagement tools tightly connected, HubSpot is a strong choice.
HubSpot Key Features
Some other HubSpot features can help your team manage customer experience and engagement across channels:
- Knowledge Base Management: Build and organize a searchable library of help articles for customers.
- Customer Feedback Surveys: Create and distribute NPS, CSAT, and custom surveys to gather customer insights.
- Workflow Automation: Set up automated processes for tasks like ticket routing and follow-up reminders.
- Reporting Dashboards: Visualize key metrics and trends with customizable, real-time dashboards.
HubSpot Integrations
Integrations include Salesforce, Microsoft Dynamics, Shopify, WordPress, Slack, Zapier, and LinkedIn.
Pros and Cons
Pros:
- Strong AI tools for content creation and insights
- Excellent training and support resources
- Automate repetitive tasks with ease
Cons:
- Customizing complex data can be limited
- Onboarding fees for professional plans
Learn more about HubSpot:
Best for advanced survey customization- Free demo available
- Pricing upon request
Visit WebsiteCustomer Rating:4.3/5
Qualtrics shows CX KPIs, sentiment, topics, and customer feedback. Qualtrics is a survey and experience management platform designed for teams that need deep customization and advanced analytics. If your business relies on gathering detailed customer feedback or running complex research projects, Qualtrics offers flexible survey design and strong data analysis tools. It’s a capital choice for organizations that want more control over survey logic and reporting than Sprinklr provides.
Why Qualtrics Is a Good Sprinklr Alternative
When you need advanced survey customization, Qualtrics stands out as a strong alternative to Sprinklr. I picked Qualtrics for its flexible survey builder, which lets you create complex question logic and branching paths tailored to your audience. The platform also offers detailed reporting tools, so you can analyze feedback at a granular level. If your team values control over survey design and data collection, Qualtrics delivers capabilities that go beyond what Sprinklr typically offers.
Qualtrics Key Features
Some other features in Qualtrics can help your team manage feedback and experience data across channels:
- Multi-Channel Distribution: Send surveys via email, SMS, web, or social media channels to reach respondents wherever they are.
- Role-Based Access Controls: Set permissions for different team members to manage data security and workflow.
- Automated Alerts: Trigger notifications to the right people when survey responses meet certain criteria.
- Panel Management: Build and manage respondent panels for ongoing research or targeted outreach.
Qualtrics Integrations
Integrations include Salesforce, Adobe Analytics, SAP, Marketo, and HubSpot.
Pros and Cons
Pros:
- High security and data protection
- Advanced stats with built in tools
- Expert surveys and complex logic
Cons:
- Too many features for simple tasks
- No public pricing and long terms
Best for customizable workflow automation- 30-day free trial
- From $25/user/month
Visit WebsiteCustomer Rating:4.4/5
Salesforce tracks sales performance, pipeline stages, and revenue metrics. Salesforce gives you a flexible platform for building custom workflows and automations across sales, service, and support. It’s a strong fit for organizations with complex processes or unique customer experience requirements that go beyond out-of-the-box solutions. If you need a Sprinklr alternative that adapts to your business rules and integrates deeply with your data, Salesforce offers extensive customization options.
Why Salesforce Is a Good Sprinklr Alternative
When you need workflow automation that adapts to your business, Salesforce stands out for its deep customization capabilities. I picked Salesforce because its Flow Builder lets you design automated processes for everything from case management to customer onboarding, all tailored to your specific needs. You can set up multi-step workflows, trigger actions based on customer data, and automate approval workflows or escalations without relying on pre-set templates. For teams looking for a Sprinklr alternative that supports unique and evolving processes, Salesforce offers the flexibility and scalability to build exactly what you need.
Salesforce Key Features
Some other Salesforce features can help your team manage customer experience and engagement at scale:
- Service Cloud Console: Centralizes customer interactions, case details, and communication tools in one interface.
- Omni-Channel Routing: Automatically directs cases, chats, and tasks to the right agent based on skill or availability.
- Knowledge Management: Lets you create, organize, and share internal and external help articles.
- Einstein AI Predictions: Uses AI to forecast customer needs and suggest next actions for agents.
Salesforce Integrations
Integrations include Microsoft Outlook, Gmail, Slack, LinkedIn, QuickBooks, Mailchimp, and HubSpot.
Pros and Cons
Pros:
- Connects with over 3000 third party apps
- Infinite ways to customize your data
- Powerful AI with Agentforce automation
Cons:
- Support and admins often cost extra
- Limited applicability as a social media management tool
Learn more about Salesforce :
Best for automated sentiment analysis- 30-day free trial
- Pricing upon request
Visit WebsiteCustomer Rating:4.6/5
SentiSum shows support volume metrics and sentiment trends by issue category. If you’re searching for a way to automatically understand customer sentiment at scale, SentiSum offers advanced AI tools-driven sentiment analysis built for support and experience teams. It’s a strong fit for businesses that want to surface actionable insights from tickets, chats, and surveys without manual tagging. SentiSum stands apart from Sprinklr by focusing on real-time, automated sentiment detection and granular topic analysis across your customer conversations.
Why SentiSum Is a Good Sprinklr Alternative
Unlike broader CX platforms, SentiSum specializes in automated sentiment analysis that helps you quickly understand customer emotions across every support channel. I picked SentiSum because its AI models tag and categorize feedback in real time, so you can spot trends and pain points without manual effort. The platform’s granular topic analysis lets you drill down into specific issues, making it easier to prioritize improvements. If you want a focused solution for extracting actionable insights from customer conversations, SentiSum is a strong alternative to Sprinklr.
SentiSum Key Features
Some other SentiSum features can help your team get more value from customer feedback and support data:
- Multilingual Sentiment Analysis: Analyze customer sentiment across multiple languages without manual translation.
- Automated Reporting: Generate and schedule reports that summarize key trends and insights.
- Custom Taxonomy Builder: Create and manage custom categories to fit your business’s unique needs.
- Integrations With Support Platforms: Connect directly to tools like Zendesk, Intercom, and Salesforce for seamless data flow.
SentiSum Integrations
Integrations include Zendesk, Freshdesk, Intercom, TikTok, Slack, and Mailchimp.
Pros and Cons
Pros:
- Plain English AI search for answers
- Deep root cause and trend analysis
- Automatic tagging saves manual effort
Cons:
- Limited tools for deep history
- Requires initial time to train AI
Learn more about SentiSum:
Best for enterprise feedback management- Free demo available
- Pricing upon request
Medallia tracks internal service satisfaction, response rates, and trends. For organizations that need to manage feedback at scale, Medallia is a SaaS that offers a specialized platform for enterprise feedback management. It’s designed for large businesses and CX leaders who want to capture, analyze, and act on feedback from multiple channels in real time. Medallia stands apart from Sprinklr by providing advanced analytics, AI-driven insights, and closed-loop feedback workflows tailored for complex enterprise environments.
Why Medallia Is a Good Sprinklr Alternative
If your business needs to manage feedback across a large, complex organization, Medallia is built for enterprise feedback management at scale. I picked Medallia because it offers advanced survey distribution, real-time text analytics, and AI-powered sentiment analysis, all designed to capture and interpret feedback from multiple channels. The platform also supports closed-loop feedback workflows, helping teams respond quickly and track resolution outcomes. For CX leaders who want to turn enterprise-wide feedback into actionable insights, Medallia provides a depth of analytics and automation that goes beyond what Sprinklr typically offers.
Medallia Key Features
Some other Medallia features can help your team manage and act on feedback at scale:
- Mobile Feedback Collection: Gather feedback from customers directly through mobile devices and apps.
- Role-Based Dashboards: Give different teams and leaders access to tailored views and insights.
- Case Management: Assign, track, and resolve customer issues within the platform.
- Voice and Speech Analytics: Analyze phone interactions for sentiment, keywords, and trends.
Medallia Integrations
Integrations include Salesforce, Adobe Experience Manager, Google Analytics, Microsoft Dynamics, Tableau, and Oracle.
Pros and Cons
Pros:
- WIde-ranging CRM integration
- Built to handle massive enterprise-level data
- Real time alerts for instant action
Cons:
- Slow and technical setup process
- Difficult for new users to master
Learn more about Medallia:
Best for collaborative inbox management- 14-day free trial + free demo available
- From $25/seat/month (billed annually)
Front tracks support resolution times, status breakdowns, and tag-based performance. If your team needs a shared inbox that supports real-time collaboration, Front is worth a look. It’s designed for customer support, account management, and operations teams that want to manage email, chat, and SMS together without losing visibility or accountability. Unlike Sprinklr, Front emphasizes internal collaboration features like shared drafts, assignments, and internal comments right inside the unified inbox.
Why Front Is a Good Sprinklr Alternative
For teams that need to manage high volumes of customer messages together, Front offers a collaborative inbox experience that Sprinklr doesn’t match. I picked Front because it lets multiple team members work on the same conversation, assign messages, and leave internal comments without switching tools. Shared drafts and real-time activity indicators help prevent duplicate replies and keep everyone aligned. If your priority is transparent, team-based communication with customers, Front’s collaboration tools make it a strong alternative to Sprinklr.
Front Key Features
Some other features in Front can help your team manage customer conversations more efficiently:
- Multi-Channel Inbox: Combine email, SMS, live chat, and social media messages in one place.
- Rules-Based Automation: Set up automated routing, tagging, and responses based on message content or sender.
- Analytics Dashboard: Track team performance, response times, and message volumes with built-in reporting tools.
- App Integrations: Connect with tools like Salesforce, Slack, and Asana directly from your inbox.
Front Integrations
Integrations include Salesforce, Slack, Asana, Trello, HubSpot, Intercom, and Google Workspace.
Pros and Cons
Pros:
- Powerful rules to automate workflows
- Easy to assign and track ownership
- Internal comments on customer threads
Cons:
- Mobile app can be slow with high volume
- Lower tiers limit your total channels
Learn more about Front:
Best for quick customer feedback collection- Free plan + free demo available
- From $19/month
Delighted provides pre-built survey templates across teams and use cases. When you need to gather customer feedback quickly and with minimal setup, Delighted offers a focused solution. It’s built for CX teams, product managers, and service leaders who want to launch surveys across multiple channels without complex configuration. Unlike Sprinklr, Delighted specializes in rapid survey deployment and real-time feedback collection, making it ideal for teams that prioritize speed and ease of use.
Why Delighted Is a Good Sprinklr Alternative
If your team’s priority is collecting customer feedback quickly, Delighted is a strong alternative to Sprinklr. I picked Delighted because it lets you launch NPS, CSAT, CES, and custom surveys in just a few clicks, without lengthy setup or configuration. You can distribute surveys via email, web, SMS, or link, and responses appear in real time for immediate action. For teams that need fast, actionable insights rather than a full-scale CX suite, Delighted’s focus on rapid feedback collection stands out.
Delighted Key Features
Some other features in Delighted can help you manage and act on feedback more effectively:
- Dashboard Reporting: View survey results and trends in a centralized analytics dashboard.
- Response Tagging: Categorize feedback with custom tags for easier analysis and follow-up.
- Automated Alerts: Set up notifications for specific scores or keywords to trigger team action.
- Multi-Language Support: Send surveys in multiple languages to reach a global audience.
Delighted Integrations
Integrations include Slack, Zapier, HubSpot, Salesforce, Zendesk, and Segment.
Pros and Cons
Pros:
- Clean design boosts completion rates
- Best in class surveys for NPS and CSAT
- Very simple to set up and launch
Cons:
- No more advanced features or updates
- Limited logic and skip branching
Learn more about Delighted:
Andre Sprinklr-alternativer
Her er noen flere Sprinklr-alternativer som ikke kom med på kortlisten min, men som likevel er verdt å undersøke:
- 11ClearlyRatedBest for client feedback benchmarking
- 12VistaXMBest for real-time experience insights
- 13ZendeskBest with omnichannel support tools
- 14DialpadBest for AI-powered call transcription
How I Evaluate Sprinklr Alternatives
I evaluate Sprinklr alternatives in two layers: core functionality every contender must have—think omnichannel routing and social listening—and differentiators that make a tool the right fit.
Core Functionality (Table Stakes For This List)
When I'm selecting tools for my list, I rank each one on a scale from 0 (does not offer the functionality) to 5 (excels in this area) for each core functionality listed below. Then, I calculate the tool's total score into a percentage. Each tool needs to achieve a minimum total score of 75% to be considered for inclusion.
- Omnichannel Engagement: I check how many channels—social, messaging, email, chat, voice, review sites—feed into a single agent workspace for consistent customer interactions.
- Social Listening & Monitoring: Real-time tracking of brand mentions, keywords, and sentiment across networks matters here, especially for teams managing crisis response.
- Unified Customer Profiles: I look for automated profile merging that pulls cross-channel history into one view, so agents aren't asking customers to repeat themselves.
- AI-Powered Analytics & Insights: Sentiment and intent detection on unstructured feedback like survey verbatims or social comments is what separates useful analytics from basic dashboards.
- Publishing & Campaign Management: I evaluate multi-network scheduling, approval workflows, and asset management—the kind of governance global teams need to stay on-brand.
- Case Routing & Workflow Automation: Smart routing based on skills, priority, or AI-driven triage is what I look for, particularly for high-volume contact center operations.
Once I have a list of tools that meet this criteria, I consider what sets each platform apart.
Differentiating Factors (What Sets Vendors Apart)
Here's how I compare and contrast different vendors:
Standout Features
Generative AI assistants are a big differentiator right now. I look for tools where agents get AI-drafted replies and conversation summaries, which cuts handling time during peak volume. No-code chatbot builders matter too—CX teams that can deploy self-service flows without waiting on engineering move faster. Beyond service, I evaluate competitive benchmarking capabilities. Teams tracking share of voice against key rivals get far more strategic value from their listening data than those limited to internal-only reporting.
Beyond Features
Pricing model transparency is one of the first things I evaluate. Some vendors bundle service, social, and insights into a single license, while others charge per module—knowing the structure upfront prevents budget surprises at renewal. Integration depth matters just as much. I check for native CRM and contact center connectors, because a tool that doesn't sync with your Salesforce or Genesys instance creates data silos your agents will feel daily. For global teams, I also look at multi-brand and multi-language support alongside data residency options.
Hvorfor se etter et Sprinklr-alternativ?
Selv om Sprinklr er et godt valg, finnes det flere grunner til at noen brukere ser etter alternative løsninger. Du ser kanskje etter et Sprinklr-alternativ fordi …
- Du trenger rimeligere priser for mindre team
- Du ønsker enklere konfigurering og raskere oppstart
- Du trenger dypere integrasjoner med bestemte CRM-systemer eller verktøy
- Du foretrekker en plattform med fokus på enhetlig kommunikasjon
- Du trenger bedre støtte for andre språk enn engelsk
- Du ønsker mer fleksible alternativer for rapportering og analyse
Hvis noe av dette høres kjent ut, har du kommet til rett sted. Listen min inneholder flere Sprinklr-alternativer som passer bedre for team som står overfor disse utfordringene med Sprinklr og ser etter alternative løsninger.
Viktige funksjoner i Sprinklr
Her er noen av de viktigste funksjonene i Sprinklr, slik at du kan se hvilke tilbud alternative løsninger har og sammenligne dem:
- Omnikanal-kundeengasjement på tvers av sosiale medier, meldinger, e-post og tale
- Resultater i sosiale medier og sentimentanalyse
- AI-drevet saksfordeling og forslag til svar
- Samlede kundeprofiler og interaksjonshistorikk
- Tilpassbare oversikter og avansert analyse
- Automatiserte arbeidsflyter og godkjenningsprosesser
- Verktøy for publisering av innhold, innholdskalender og kampanjehåndtering
- Funksjoner for kunnskapsbase og selvbetjeningsportal
- Samarbeid i sanntid for support- og markedsføringsteam
- Integrasjon med ledende CRM-plattformer og plattformer for automatisering av markedsføring