Talkroute-beoordeling: voordelen, nadelen, functies en prijzen
TalkRoute is a virtual call center software built for small businesses and teams that need to route inbound calls, manage extensions, and handle voicemail without a full-scale phone system. I'd mainly consider it if you want more flexible call routing than Grasshopper offers, but don't need the added complexity that comes with a platform like RingCentral.
TalkRoute Evaluation Summary
- From $19/user/month + $5/additional user
- 7-day free trial available
Waarom u onze softwareaanbevelingen kunt vertrouwen
Ons team test en beoordeelt software sinds 2012. Als CX-leiders weten we zelf hoe moeilijk — en belangrijk — het is om de juiste software te kiezen.
Voor deze gids hebben we tools geëvalueerd met behulp van praktijktests en onafhankelijk onderzoek, waarbij we tools beoordeelden aan de hand van onze selectiecriteria.
Onze reviews weerspiegelen ons menselijke redactionele oordeel, geen verkooppraatje.
TalkRoute Overview
In my opinion, Talkroute is a solid choice for businesses looking for a virtual phone system. Its core features, such as call routing, caller ID, call recording, and voicemail transcription, are reliable and efficient. The platform is intuitive, with strong account management, making it easy for teams to adapt quickly. Pricing is competitive, but it may lack some advanced integrations seen in other service providers, which could be a drawback for teams with more complex needs. Talkroute is best suited for small and medium-sized businesses that prioritize ease of use, strong customer support, and dependable call quality. If your team values straightforward functionality over complex customization, Talkroute is a good choice.
pros
-
You can easily manage calls with its intuitive interface.
-
Your team benefits from reliable customer support.
-
It offers flexibility for remote work.
cons
-
You might find limited advanced features compared to competitors.
-
There can be occasional call quality issues.
-
You may experience difficulties with scalability for larger operations.
-
SupportYourApp
Visit WebsiteThis rating combines scores from multiple user review sites to reflect overall customer sentiment about the product.4.7 -
Tidio
Visit WebsiteThis rating combines scores from multiple user review sites to reflect overall customer sentiment about the product.4.7 -
Freshdesk
Visit WebsiteThis rating combines scores from multiple user review sites to reflect overall customer sentiment about the product.4.4
Core Features
Call Management: You can forward, route, and record calls effortlessly. The system supports live call transfers, call stacking, and detailed call recording, allowing your team to handle multiple calls simultaneously.
Text Messaging: Engage with your customers using SMS text messaging and MMS across all platforms. You can set permissions, manage messages from Android, iOS, desktop apps, or the web, and receive notifications for new messages.
Meeting Capabilities: Host video conferences for up to 100 participants. Features such as meeting chat, screen sharing, and a whiteboard enhance collaboration within your team.
Customizable Options: You can set up custom greetings, manage operation hours, and use a virtual receptionist with a configurable call menu. This allows your business to maintain a professional image and operate smoothly.
Voicemail Management: Access voicemails online, organize your voicemail box, and receive messages via email with voicemail transcription services. This ensures you never miss important messages from your clients.
Reporting and Analytics: Gain valuable insights into call and messaging activities. This element helps you track performance and call quality and make informed decisions for your business.
Ease of Use
You'll find Talkroute user-friendly, thanks to its intuitive navigation system and strong overall functionality. The left navigation menu simplifies moving between features, making it easy for your team to manage business calls efficiently. Unlike other software with complex layers, Talkroute’s layout is straightforward, with demo calls to guide new users. The option to navigate through sub-menus using a hamburger icon further enhances usability.
Integrations
Talkroute integrates with Zapier and allows connection with thousands of apps through this platform.
TalkRoute Specs
- 2-Factor Authentication
- API
- Audio Recording
- Auto Dialer
- Automatic Call Distribution
- Call Disposition
- Call Logging
- Call Monitoring
- Call Recording
- Call Scripting
- Call Tracking
- Chat
- Click-to-Dial
- Contact Management
- Contact Sharing
- CRM Integration
- Dashboard
- Data Export
- Data Import
- Data Visualization
- External Integrations
- File Transfer
- Hardware Integration
- Interactive Voice Response
- Mobile App
- Multi-User
- Notifications
- Report & Compliance
- Scheduling
- SMS
- Softphone
- Video
