Os 10 Melhores Softwares de Chatbot de 2026: Analisados e Comparados

Visão geral dos 10 melhores softwares de chatbots

1. 

   1

   Freshdesk

   Best with a low-code chatbot builder

   • Free trial available
   • From $19/user/month (billed annually)

   Visit Website

   Customer Rating:4.4/5This rating combines scores from multiple user review sites to reflect overall customer sentiment about the product.

   

   Freshdesk brings conversational AI into your support stack through built-in and integrated chat capabilities, letting you provide real-time help and ticket creation without forcing your agents to answer every common question. Whether you’re a support lead at a small e-commerce brand or part of a growing customer service team handling multichannel inquiries, Freshdesk’s chatbot options can keep customers engaged and deliver answers outside business hours.

   Why I Picked Freshdesk

   I picked Freshdesk because it embeds AI-driven chat and automation directly into the customer support workflow, giving you conversational bots that can deflect basic queries and turn interactions into tracked tickets. Its Freddy AI Agent uses natural-language understanding to answer routine questions and escalate complex ones to human agents, which means your team can focus on higher-value work.

   You also get a low-code chatbot builder through the Freshworks Marketplace to customize dialogue flows without engineering resources. This combination of native AI and no-code bot configuration makes Freshdesk a practical choice for support teams prioritizing both automation and continuity of service.

   Freshdesk Key Features

   Aside from these core AI chatbot capabilities, Freshdesk offers several features that broaden its usefulness for conversational support:

   • Omnichannel Messaging: Connect live chat, social messages, WhatsApp, and other channels into a single support inbox so your bots and agents can respond from one view. 
   • AI Copilot Suggestions: Provide agents with reply suggestions, summaries, and automated responses drawn from previous conversations and knowledge bases. 
   • Multiple Channel Support: Enables your team to manage customer interactions across various platforms from a single interface.
   • Customizable Dashboard: Gives you the flexibility to tailor the workspace to fit your specific business needs.

   Freshdesk Integrations

   Integrations include Slack, Shopify, Jira, Microsoft Teams, Google Workspace, Mailchimp, Salesforce, HubSpot, QuickBooks, and Trello. Freshdesk also offers an API for custom integrations.

   Pros and Cons

   Pros:

   • AI automation improves response times and reduces workload.
   • Omnichannel support integrates various communication platforms.
   • Customizable dashboards provide real-time support metrics.

   Cons:

   • Mobile app lacks some advanced features available on desktop, limiting on-the-go support.
   • Lacks integrated calling solutions, requiring separate tools.
   Learn more about Freshdesk:

   • Check out Freshdesk on their website
   • Read my in-depth review of Freshdesk
2. 

   2

   Botpress

   Best for mixing LLMs across workflow steps

   • Free plan + free demo available
   • From $150/month (billed annually)

   Visit Website

   Customer Rating:4.5/5This rating combines scores from multiple user review sites to reflect overall customer sentiment about the product.

   

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   Botpress is an AI agent platform that lets you build, deploy, and monitor conversational chatbots across support, lead generation, and sales workflows using a visual flow builder, knowledge bases, and a broad integration ecosystem.

   Who Is Botpress Best For?

   Botpress is a strong fit for technical teams and developers who want granular control over how different LLMs are used across the steps of a conversational workflow.

   Why I Picked Botpress

   Botpress earns its spot on my shortlist because of its multi-LLM flexibility, letting you assign different models to different steps in the same workflow. In practice, that means you can run a lightweight model for intent detection and a more capable one for complex response generation without rebuilding your flow. Botpress Studio's Autonomous Engine and visual canvas make it straightforward to wire up these LLM combinations alongside structured branching logic.

   Botpress Key Features

   • Knowledge base ingestion: Connect websites, PDFs, Word documents, and spreadsheets as searchable knowledge sources that agents draw on to answer user questions.
   • Botpress Desk: A built-in helpdesk that handles L1, L2, and L3 support tickets with AI, including team routing, conversation tagging, and human escalation with full context.
   • AI Actions: Agents can look up live order and account data, update CRM or billing records, and process eligible refunds directly within a conversation.
   • Multi-channel publishing: Deploy bots across Webchat, WhatsApp, Telegram, Instagram, Messenger, Slack, and Twilio voice and SMS from a single workspace.

   Botpress Integrations

   Botpress offers marketplace integrations with HubSpot, Salesforce, Shopify, Slack, WhatsApp, Google Sheets, Intercom, and Zapier. Its Chat, Admin, Files, Tables, and Runtime APIs, plus custom code actions and webhooks, support custom connections.

   Pros and Cons

   Pros:

   • Knowledge-backed agents can update customer records
   • Visual flow design needs little coding
   • Mixes LLMs across workflow steps

   Cons:

   • Reviewers report occasional knowledge-base and flow glitches
   • Advanced setup can feel technically demanding
   Learn more about Botpress:

   • Check out Botpress on their website
3. 

   3

   Cresta

   Best for no-code AI workflow orchestration

   • Free demo available
   • Pricing upon request

   Visit Website

   Customer Rating:5/5This rating combines scores from multiple user review sites to reflect overall customer sentiment about the product.

   

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   Cresta is an AI-driven chatbot platform that equips CX teams with advanced conversational AI, no-code workflow automation, omnichannel deployment, and deep integration capabilities for customer support operations.

   Who Is Cresta Best For?

   Cresta suits enterprise contact centers and CX teams looking for AI-driven automation and integrated workflow orchestration in support-heavy environments.

   Why I Picked Cresta

   I picked Cresta as one of the best because its no-code AI workflow orchestration lets my team build and update multi-step automated chat experiences quickly. I use the visual flow editor to automate responses, trigger integrations, and enable instant agent handoff.

   Cresta Key Features

   • Real-time agent assist: Delivers AI-driven suggestions to human agents during live conversations.
   • Multilingual conversational AI: Supports customer interactions in multiple languages using advanced language models.
   • AI-powered quality assurance: Automatically scores chat and call quality for supervisor review.
   • Comprehensive analytics dashboards: Visualizes intent recognition accuracy, containment rates, and customer sentiment metrics.

   Cresta Integrations

   Cresta offers native integrations with Salesforce, Zendesk, Twilio, Amazon Connect, and Genesys. An API is available for custom integrations.

   Pros and Cons

   Pros:

   • Advanced conversational analytics and reporting
   • Visual AI workflow builder with drag-and-drop
   • Real-time coaching for live support agents

   Cons:

   • Limited SMB focus compared to enterprise solutions
   • Workflow customization may require technical guidance
   Learn more about Cresta:

   • Check out Cresta on their website
4. 

   4

   My AskAI

   Best for AI deployment in existing helpdesks

   • 30-day free trial
   • From $199/month

   Visit Website

   Customer Rating:4.5/5This rating combines scores from multiple user review sites to reflect overall customer sentiment about the product.

   

   My AskAI is an LLM-powered AI chatbot that layers directly onto existing helpdesks like Zendesk, Intercom, and Freshdesk, using generative AI to answer customer queries, escalate conversations to human agents, and self-learn from resolved tickets.

   Who Is My AskAI Best For?

   It's a strong fit for small to mid-sized ecommerce and SaaS support teams that already run a helpdesk and want to automate ticket resolution without rebuilding their tech stack.

   Why I Picked My AskAI

   My AskAI earns its spot on my shortlist because it's the only chatbot I've found that genuinely plugs into your existing helpdesk rather than replacing it. I especially like the self-learning feature: when a human agent steps in and writes a better answer, My AskAI reads that response, compares it to its own, and auto-drafts a new knowledge article from the gap. That means the AI gets sharper with every escalation, without anyone manually retraining it.

   My AskAI Key Features

   • Multilingual auto-translation: Instantly translates and responds in over 95 languages without requiring separate bots or manual translation.
   • Agent assist copilot: Suggests AI-powered draft replies for agents directly inside supported helpdesks during live conversations.
   • Proactive engagement triggers: Initiates AI chat interactions based on user actions like time on page or page navigation.
   • Real-time conversation analytics: Tracks unresolved queries, response quality, and intent performance across tickets and chat channels.

   My AskAI Integrations

   My AskAI offers native integrations with Zendesk, Intercom, Gorgias, Freshdesk, HubSpot, and Freshchat.

   Pros and Cons

   Pros:

   • Supports 95+ languages without separate bot builds
   • Self-learns from agent-resolved conversations automatically
   • Deploys inside existing helpdesks without rebuilding

   Cons:

   • No visual drag-and-drop conversation flow builder
   • Limited value without a pre-existing helpdesk
   Learn more about My AskAI:

   • Check out My AskAI on their website
5. 

   5

   Help Scout

   Best for AI-driven customer support

   • Free plan available
   • From $25/user/month

   Visit Website

   Customer Rating:4.5/5This rating combines scores from multiple user review sites to reflect overall customer sentiment about the product.

   

   Help Scout is designed for businesses that prioritize personalized customer interactions while scaling their support operations. It blends AI technology with human touch, offering solutions that manage routine inquiries and team collaboration. This makes it an ideal choice for industries such as SaaS, education, and hospitality, where maintaining a personal connection with customers while handling high volumes of requests is crucial.

   Why I Picked Help Scout

   I picked Help Scout as a standout option for chatbot software because of its unique approach to integrating AI with human support. The AI Assistant is particularly noteworthy, as it manages routine inquiries, freeing up your team to handle more complex issues. Additionally, the shared inbox feature enhances team collaboration by keeping all communications organized in one place. These features directly address the need for efficient, yet personalized, customer service solutions, making Help Scout a valuable asset for any support-focused organization.

   Help Scout Key Features

   In addition to its AI Assistant and shared inbox, some other features of Help Scout that might catch your interest include:

   • Beacon: An embeddable support hub that provides instant, AI-driven answers and allows customers to access previous conversations effortlessly.
   • Proactive Messaging: Tools that enable your business to send targeted messages and updates, enhancing customer engagement.
   • In-App Messaging: Allows your team to welcome and onboard customers directly within your product, improving the overall user experience.
   • Feedback Collection: Utilizes NPS surveys and other tools to gather customer feedback, helping you refine your service offerings.

   Help Scout Integrations

   Integrations include Salesforce, Slack, HubSpot, Shopify, Mailchimp, Jira, Trello, WordPress, Google Apps, and WooCommerce.

   Pros and Cons

   Pros:

   • Built-in knowledge base powers accurate automated replies
   • Smooth handoff preserves conversation context for agents
   • AI Answers resolves common tickets without agent involvement

   Cons:

   • AI effectiveness depends heavily on knowledge base quality
   • Not a standalone chatbot outside Help Scout ecosystem
   Learn more about Help Scout:

   • Check out Help Scout on their website
   • Read my in-depth review of Help Scout
6. 

   6

   SparrowDesk

   Best with AI summaries for agents

   • Free plan available; 14-day free trial
   • From $16/user/month

   Visit Website

   Customer Rating:4.6/5This rating combines scores from multiple user review sites to reflect overall customer sentiment about the product.

   

   SparrowDesk offers a comprehensive solution for businesses seeking to enhance their customer interaction through chatbot software. It is particularly appealing to organizations aiming to automate routine customer inquiries and streamline support processes. By leveraging AI-driven technologies, SparrowDesk addresses challenges like reducing response times and improving customer satisfaction.

   Why I Picked SparrowDesk

   I picked SparrowDesk because of its AI-driven capabilities that set it apart in the chatbot software landscape. With its AI Agent, Luna, SparrowDesk can auto-resolve a significant portion of customer inquiries, allowing your team to focus on more complex issues. Combined with its AI Copilot feature that generates summaries and smart-reply drafts for agents, the platform supports chat-centric teams who need to keep response times low and context strong. It’s a fit when you’re looking for a chatbot/agent solution that works alongside human agents, not just a standalone bot.

   SparrowDesk Key Features

   In addition to its AI-driven capabilities, SparrowDesk offers several other features that can benefit your team:

   • Unified Workspace: This feature allows your team to manage all customer interactions from a single platform, enhancing collaboration and efficiency.
   • Self-Service Portals: Customers can find answers to their questions independently, reducing the workload on your support team.
   • No-Code Workflow Automation: You can automate repetitive tasks without the need for coding, saving time and resources.
   • Chat Widget & Live Messaging: SparrowDesk’s live chat module allows you to add a chat widget to your website, track visitor behavior (pages visited, browser, device) and engage in real time or hand off to humans.

   SparrowDesk Integrations

   Native integrations are not currently listed by SparrowDesk.

   Pros and Cons

   Pros:

   • Personalized recommendations enhance customer experience.
   • AI-driven features reduce customer service workload.
   • Self-service portals empower customers to find answers independently.

   Cons:

   • Lacks detailed customization options for advanced users.
   • Limited native integrations compared to competitors.
   Learn more about SparrowDesk:

   • Check out SparrowDesk on their website
   • Read my in-depth review of SparrowDesk
7. 

   7

   Aissist

   Best with multi-agent automation

   • Free plan available
   • From $0.09/interaction

   Visit Website

   

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   Aissist is an AI chatbot and customer support automation platform built on a multi-agent architecture that handles conversational support, ticket resolution, lead qualification, and workflow automation across web, messaging, and email channels.

   Who Is Aissist Best For?

   Aissist is a strong fit for customer support and CX operations teams managing high ticket volumes across multiple helpdesk platforms who need more than simple FAQ deflection.

   Why I Picked Aissist

   I picked Aissist as one of the best because its AgentMesh architecture does something most chatbots can't: it coordinates multiple specialized AI agents to complete multi-step tasks rather than just generating a reply. I also like how the Evolve layer detects live signals, like checkout failures or churn risk, and automatically executes fixes without waiting for a human to notice. That kind of closed-loop automation is genuinely rare in this category.

   Aissist Key Features

   • Conversational AI with multilingual support: Handles text, image, video, and voice messages in over 65 languages with automatic language detection.
   • Native omnichannel deployment: Seamlessly integrates chatbots across web, in-app, WhatsApp, SMS, email, and social channels.
   • CRM and helpdesk integrations: Connects to Zendesk, Intercom, Freshdesk, HubSpot, Salesforce, Front, and more for bi-directional data sync.
   • Pulse analytics engine: Delivers real-time reporting on CSAT, intent recognition, resolution rates, and customer sentiment.

   Aissist Integrations

   Aissist offers native integrations with Zendesk, Intercom, Freshdesk, Front, Gorgias, Kustomer, Salesforce, eDesk, and HubSpot. An API is available for custom integrations.

   Pros and Cons

   Pros:

   • Proactive triggers initiate chats based on behavior
   • Handles 65+ languages with automatic detection
   • Multi-agent coordination tackles complex, multi-step workflows

   Cons:

   • Limited public user reviews and community forums
   • Visual flow builder is less mature
   Learn more about Aissist:

   • Check out Aissist on their website
8. 

   8

   Zoho SalesIQ

   Best for providing in-app chat support

   • 15-day free trial
   • Pricing upon request

   Visit Website

   Customer Rating:4.3/5This rating combines scores from multiple user review sites to reflect overall customer sentiment about the product.

   

   Zoho SalesIQ is a live chat software that businesses can use to manage customer interactions.

   Why I picked Zoho SalesIQ: The chatbot feature has a no-code drag-and-drop builder that can be used to craft scripts to respond to common customer queries. It can also use AI to understand the context of a visitor's question and provide answers directly from your customer resource hub. Both your support agents and your customers will have access to their chat history, helping everyone catch up on the situation at hand when an agent needs to step in to handle a request.

   What's particularly noteworthy about the software is its capacity to manage live chats on your website and social media profiles, but it can also be used directly in your app. Customers can connect with your support team (or support bot) straight from your product, cutting out the need to visit your site or send an email to get in touch.

   Zoho SalesIQ Standout Features & Integrations

   Features include chatbot templates, drag-and-drop script builder, social media message management, visitor tracking, lead scoring, ticket routing, and analytics.

   Integrations include Zoho CRM, Zoho Desk, and Zoho Campaigns, as well as Google Analytics and Salesforce.

   Zoho SalesIQ Plans & Pricing

   Plans start at $7/operator/month, and they offer a 15-day free trial.

   Learn more about Zoho SalesIQ:

   • Check out Zoho SalesIQ on their website
9. 

   9

   Chatbase

   Best for advanced language model chatbots

   • 7-day free trial + free plan + free demo available
   • From $32/month (billed annually)

   Visit Website

   Customer Rating:4.4/5This rating combines scores from multiple user review sites to reflect overall customer sentiment about the product.

   

   Chatbase is chatbot software built for creating AI-powered support agents that can handle complex customer interactions. It’s designed to be intuitive for both technical and non-technical users, making it easy to build, train, and deploy chatbots that learn from your business data.

   Why I picked Chatbase: I picked Chatbase because it focuses on helping you create sophisticated AI support agents powered by large language models. This means your bots can understand context, handle nuanced questions, and escalate conversations to human agents when necessary. The platform also includes a real-time data sync capability, so your bots can pull information directly from CRMs, payment systems, or scheduling tools to provide instant, accurate responses.

   Another reason I chose Chatbase is that it continuously learns from previous conversations. Over time, your AI agents become more capable, improving both customer satisfaction and resolution rates. Combined with its detailed analytics dashboard, you can monitor chatbot performance, identify gaps, and fine-tune responses for better accuracy.

   Chatbase Standout Features & Integrations

   Standout features include action configuration for automating routine workflows within integrated apps, AI model comparison to test different models for response accuracy, and smart escalation to human support when issues fall outside bot capabilities. It also supports multilingual chat in over 80 languages and includes advanced reporting to track interaction quality and agent performance.

   Integrations include Make, Zendesk, Notion, Slack, Stripe, Salesforce, Cal.com, Calendly, WhatsApp, Zapier, and Messenger.

   Chatbase Plans & Pricing

   Chatbase pricing starts with a free plan, then scales from $32/month for the Hobby plan to $400/month for Pro, with an Enterprise option offering custom limits, SLAs, and priority support.

   Learn more about Chatbase:

   • Check out Chatbase on their website
10. 

    10

    Weav

    Best for no-code conversational interface design

    • Free plan available
    • From $29/month (billed annually)

    Visit Website

    

    Weav is an AI chatbot platform that lets you build and deploy custom support agents trained on your own content, with no-code configuration, live agent handoff, and API-based workflow integrations.

    Who Is Weav Best For?

    Weav is a strong fit for small to mid-sized ecommerce and SaaS teams that want to deploy AI-powered support chatbots without relying on a dedicated engineering team.

    Why I Picked Weav

    I picked Weav as one of the best for no-code conversational interface design because configuring a chatbot here requires zero engineering involvement. You sync your existing website or upload documentation, and Weav automatically trains on that content to build a deployable chatbot. What I find genuinely useful are the agent configuration controls: you can set conversation tone, cap response length, and define prohibited phrases directly in the dashboard, giving non-technical teams real control over how the chatbot sounds and behaves without touching a line of code.

    Weav Key Features

    • Live agent handoff: Route conversations from the chatbot to a human support agent when a query falls outside the bot's knowledge or escalation rules are triggered.
    • Multi-source knowledge training: Train your chatbot using Q&A pairs, uploaded files, video content, or direct URL syncs alongside website content.
    • Conversation analytics: Track chatbot resolution rates, unanswered questions, and interaction volume to identify knowledge gaps.
    • Custom actions: Trigger external workflows mid-conversation using configurable action blocks connected to your existing tools.

    Weav Integrations

    Native integrations are not clearly documented. Weav offers a developer-first REST API where every action available in the dashboard can be accessed programmatically, along with real-time webhooks for building custom workflows.

    Pros and Cons

    Pros:

    • Agents monitor and join bot chats live
    • Continuous self-learning from resolved tickets
    • AI trains directly from your existing docs

    Cons:

    • Free plan caps at 20 AI messages
    • Very few native third-party integrations
    Learn more about Weav:

    • Check out Weav on their website
    • Read my in-depth review of Weav