What Is A Customer Support Ticket? Types and Ticketing Best Practices
Customer support tickets help businesses track, prioritize, and resolve customer issues efficiently.…
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What Is Customer Intelligence (CI)? Benefits and Examples
Customer intelligence (CI) helps you turn raw customer data into actionable insight.…
12 Best Customer Experience Certification Programs for 2025
These are the best customer experience certification programs to build up your…
Do You See What I See? Looking Beyond Metrics To Truly Transformative Customer Experiences
Customers gauge their experiences based on their own first-person perspectives. But how,…
Have You Met Your Digital Twin? They Could Be Your Secret Weapon for Better CXs!
Imagine a top-secret laboratory that clones your customers so you can experiment…
The Hierarchy Of Customer Experience Needs
In the work of CX, we are often attempting to guide our…
What is a Customer Service Philosophy? 11 Great Examples From Top Companies and Tips to Develop Your Own!
A customer service philosophy is the guiding principle that defines your company's…
The Phygital Revolution: How To Transcend The Physical/Digital Divide
The line between on-screen and in-person is vanishing, but are customers really…
15 Timeless Brand Promise Examples, And How To Make Yours Memorable
Brand promises provide a benchmark with which customers gauge their customer experiences.…