10 meilleures alternatives à Dialpad examinées en 2026
10 Liste restreinte des meilleures alternatives à Dialpad
Si votre équipe gère les communications avec les clients, vous savez combien il est important de maintenir des échanges fluides et efficaces. Dialpad peut ne pas répondre à tous vos besoins, que ce soit en raison de limitations fonctionnelles ou de problèmes d'évolutivité. Trouver l'outil adapté peut faire une réelle différence dans la productivité de votre équipe.
D'après mon expérience, le bon logiciel peut faire une grande différence dans la manière dont vous échangez avec vos clients. Dans cet article, je vais vous présenter des alternatives à Dialpad soigneusement étudiées. Vous trouverez des options adaptées à vos besoins spécifiques, qu'il s'agisse d'une meilleure intégration, d'un bon rapport coût-efficacité ou de fonctionnalités améliorées.
Je suis là pour vous aider à prendre une décision éclairée afin que vous puissiez trouver le meilleur outil pour soutenir votre équipe et améliorer l'expérience client.
Qu'est-ce que Dialpad ?
Dialpad est une plateforme de gestion de l'expérience client qui aide les entreprises à gérer leurs communications plus efficacement. Elle est couramment utilisée par les équipes commerciales, les agents du support client et les dirigeants d'entreprise qui ont besoin d'outils de communication fiables et flexibles. Les fonctionnalités telles que les appels vocaux, la visioconférence, la messagerie et l'IA de Dialpad répondent au besoin de votre équipe de rester facilement en contact avec les clients et entre ses membres. Dans l'ensemble, Dialpad offre une réelle valeur ajoutée en améliorant la communication et la collaboration au sein de votre organisation.
Résumé des meilleures alternatives à Dialpad
Ce tableau comparatif récapitule les informations tarifaires de mes meilleures alternatives à Dialpad afin de vous aider à trouver celle qui correspond le mieux à votre budget et aux besoins de votre entreprise.
| Tool | Best For | Trial Info | Price | ||
|---|---|---|---|---|---|
| 1 | Best for video conferencing features | Free plan available | From $14.16/user/month (billed annually) | Website | |
| 2 | Best for CRM integration | Free demo available | From $15/user/month (billed annually) | Website | |
| 3 | Best for AI-driven customer support | Free demo available | Pricing upon request | Website | |
| 4 | Best for customizable VoIP solutions | Free trial available | From $18.95/user/month | Website | |
| 5 | Best for entrepreneurs | 7-day free trial available | From $14/month (billed annually) | Website | |
| 6 | Best for global availability | Free demo available | Pricing upon request | Website | |
| 7 | Best for international calling | Free plan available | Pricing upon request | Website | |
| 8 | Best for cost-effective VoIP | Not available | From $19.95/user/month | Website | |
| 9 | Best for all-in-one communication | Free demo | Pricing upon request | Website | |
| 10 | Best for startups and small teams | 7-day free trial + free demo | From $15/user/month (billed annually) | Website |
Pourquoi faire confiance à nos avis logiciels
Nous testons et évaluons des logiciels depuis 2020. En tant que leaders CX nous-mêmes, nous savons qu’il est crucial et difficile de faire le bon choix dans la sélection d’outils. Nous réalisons des recherches approfondies pour aider notre audience à prendre de meilleures décisions d’achat logiciel. Nous avons testé plus de 2 000 solutions pour différents usages CX et rédigé plus de 1 000 analyses détaillées. Découvrez notre transparence & notre méthodologie d’évaluation logicielle.
-
SupportYourApp
Visit WebsiteThis rating combines scores from multiple user review sites to reflect overall customer sentiment about the product.4.7 -
Tidio
Visit WebsiteThis rating combines scores from multiple user review sites to reflect overall customer sentiment about the product.4.7 -
Freshdesk
Visit WebsiteThis rating combines scores from multiple user review sites to reflect overall customer sentiment about the product.4.4
Avis sur les meilleures alternatives à Dialpad
Vous trouverez ci-dessous mes résumés détaillés des meilleures alternatives à Dialpad qui ont été retenues dans ma liste restreinte. Mes avis présentent en détail les principales fonctionnalités, les avantages et les inconvénients, les intégrations ainsi que les cas d’utilisation idéaux de chaque outil, afin de vous aider à trouver celui qui vous convient le mieux.
Zoom
Best for video conferencing features
Zoom is a cloud-based platform that offers video conferencing, webinars, and online meetings for businesses and educational institutions. It's widely used by professionals across various sectors for its reliable video communication capabilities.
Why Zoom is a good Dialpad alternative: Zoom provides high-quality video conferencing, making it ideal for teams that prioritize virtual face-to-face interactions. Its HD video quality and overall ease of use provide an excellent user experience for all participants. Features such as breakout rooms and meeting recordings improve collaboration and productivity. These capabilities make Zoom a strong choice for organizations focused on video communication.
Standout Features and Integrations:
Features include virtual backgrounds, waiting rooms, and whiteboarding. Virtual backgrounds allow your team to maintain privacy during video calls. Waiting rooms help manage meeting participants, and whiteboarding supports interactive sessions.
Integrations include Slack, Microsoft Teams, Salesforce, Google Workspace, HubSpot, Calendly, and more.
Pros and Cons
Pros:
- Easy meeting scheduling
- Interactive breakout rooms
- High-quality video calls
Cons:
- Performance varies by internet quality
- Limited collaboration tools
Best for CRM integration
CloudCall is a communication platform tailored for businesses that need integrated voice and messaging solutions. It primarily serves sales and recruitment teams, improving their communication capabilities with clients and candidates.
Why CloudCall is a good Dialpad alternative: CloudCall's deep integration with CRM systems makes it ideal for teams that rely heavily on customer relationship management. Features such as click-to-dial and call recording directly within the CRM help simplify workflows. Real-time call analytics track outbound calls and provide insights into high-volume calling and team performance. These features make CloudCall a strong choice for businesses looking to improve their CRM's communication capabilities.
Standout Features and Integrations:
Features include call pop-ups, power dialer, call tagging, and voicemail drop. Call pop-ups give immediate context for incoming calls, and call tagging helps categorize conversations for better tracking. Voicemail drop lets you send quick messages without recording long replies.
Integrations include Salesforce, Microsoft Dynamics 365, Zoho CRM, and more.
Pros and Cons
Pros:
- Easy call tagging
- Real-time call analytics
- Strong CRM integration
Cons:
- Occasional call quality issues
- Requires technical knowledge
Talkdesk
Best for AI-driven customer support
Talkdesk is a cloud-based contact center solution designed for businesses aiming for automation in their customer service operations. It serves teams looking to improve support efficiency with tools for call management and analytics.
Why Talkdesk is a good Dialpad alternative: Talkdesk offers AI-driven features that improve customer support, making it suitable for businesses seeking advanced service capabilities. Features such as predictive analytics and automated workflows simplify support processes. Real-time reporting and AI assistance help your team make informed decisions quickly. These tools are ideal for businesses that prioritize efficient and intelligent customer interactions.
Standout Features and Integrations:
Features include customizable dashboards, workforce management, and call recording. Customizable dashboards allow your team to tailor their view for better insights. Workforce management helps you optimize team performance.
Integrations include Salesforce, Microsoft Teams, Slack, ServiceNow, HubSpot, and more.
Pros and Cons
Pros:
- Efficient call routing
- Scalable for large teams
- AI-driven customer support
Cons:
- Regular updates needed
- Dashboard and reporting tools can be slow
OnSIP
Best for customizable VoIP solutions
OnSIP is a cloud-based VoIP service designed for businesses seeking flexible communication solutions. It serves small to medium-sized businesses looking for customizable and scalable telephony services.
Why OnSIP is a good Dialpad alternative: OnSIP offers customizable VoIP solutions, making it suitable for businesses that need tailored communication tools. Features such as call queues and auto attendants help manage incoming calls efficiently. The ability to personalize your phone system helps it fit your team's unique needs. These features make OnSIP a great choice for businesses wanting flexibility in their communication setup.
Standout Features and Integrations:
Features include call recording, video conferencing, and presence indicators. Call recording helps you keep important conversations for later reference, while video conferencing supports virtual meetings. Presence indicators show your team's availability to help manage communication effectively.
Integrations include Zendesk, HubSpot, and more.
Pros and Cons
Pros:
- Flexible VoIP solutions
- Efficient call management
- Customizable phone system
Cons:
- Call flows need careful setup
- Limited tools for large operations
Best for entrepreneurs
Grasshopper is a virtual phone system designed for small businesses and entrepreneurs. It helps users manage calls and texts without the need for additional hardware.
Why Grasshopper is a good Dialpad alternative: Grasshopper is tailored for entrepreneurs looking for a simple and effective phone solution. Features such as after-hours and call scheduling controls keep you connected while protecting your time. With Grasshopper, you can maintain a professional image with custom greetings, multiple extensions, and dedicated phone numbers for your business. These features make it a great option for entrepreneurs who need a straightforward communication tool.
Standout Features and Integrations:
Features include call forwarding, voicemail transcription, and custom greetings. Call forwarding helps you avoid missing important calls, while voicemail transcription lets you read messages when you can't listen. Custom greetings help maintain a professional image for your business.
Integrations include Google Voice and more.
Pros and Cons
Pros:
- Simple call management
- Customizable greetings
- Great for entrepreneurs and sole traders
Cons:
- No international numbers
- Limited integrations with other tools
Best for global availability
RingCentral is an AI-powered UCaaS communications platform designed for businesses of all sizes. It serves a diverse user base, including small businesses and large enterprises, offering tools for voice, messaging, and video communications.
Why RingCentral is a good Dialpad alternative: With its global reach, RingCentral supports businesses across more than 100 countries, making it ideal for teams needing international communication. Features such as AI-powered call management and video conferencing improve global collaboration. The platform's high availability and compliance with security standards provide reliable service. These capabilities make it a solid choice for businesses looking to expand their communication reach internationally.
Standout Features and Integrations:
Features include AI Receptionist, AI Conversation Expert, and RingVideo. The AI Receptionist manages calls and texts efficiently. The AI Conversation Expert provides insights from customer interactions, while RingVideo supports video meetings and events.
Integrations include Microsoft Teams, Salesforce, Zendesk, Google Workspace, HubSpot, ServiceNow, Slack, and more.
Pros and Cons
Pros:
- High availability and reliability
- AI-powered call management
- Global communication solution
Cons:
- Occasional software updates may disrupt workflows
- Initial setup complexity
Vonage
Best for international calling
Vonage is a cloud communications platform that provides voice, messaging, and video services. It's popular among businesses looking to improve their communication capabilities, especially for international calling.
Why Vonage is a good Dialpad alternative: Vonage offers extensive international calling options, making it suitable for businesses with a global presence. Features such as flexible calling plans and virtual numbers help your team manage phone calls to clients worldwide. The platform also includes advanced call routing and analytics for better call management. These features make Vonage a great choice for businesses needing reliable international communication solutions.
Standout Features and Integrations:
Features include call recording, virtual receptionist, and conferencing. Call recording helps you keep track of important conversations. The virtual receptionist directs calls to the right team members.
Integrations include Salesforce, Microsoft Teams, Slack, Microsoft Dynamics 365, and more.
Pros and Cons
Pros:
- Advanced call routing
- Flexible calling plans
- Strong international calling options
Cons:
- Limited advanced analytics
- Occasional call drop issues
Best for cost-effective VoIP
Ooma Office is a VoIP phone service designed for small businesses looking to improve their communication capabilities. It offers affordable solutions for managing calls, messages, and conferencing.
Why Ooma Office is a good Dialpad alternative: Ooma Office provides cost-effective VoIP services with unlimited calling plans, making it ideal for budget-conscious businesses. It offers built-in mobile and desktop apps so teams can stay connected from anywhere, plus conferencing capabilities. It also has detailed call analytics and simple admin controls, offering insights into usage and team performance. These features make Ooma Office a valuable option for businesses seeking a reliable and affordable communication solution.
Standout Features and Integrations:
Features include call blocking, a virtual receptionist, and advanced call forwarding. Call blocking helps reduce unwanted interruptions. The virtual receptionist directs incoming calls to the appropriate team members.
Integrations include Salesforce, HubSpot, Zendesk, Zoho CRM, QuickBooks, and more.
Pros and Cons
Pros:
- Advanced call management features
- Simple setup process
- Affordable pricing plans
Cons:
- Limited advanced features
- Hardware setup may need tech support
GoTo Connect is a unified communications platform that combines phone, video, and chat services. It serves businesses looking for an integrated solution to manage their communication needs effectively.
Why GoTo Connect is a good Dialpad alternative: GoTo Connect offers an all-in-one communication suite, making it ideal for businesses that want to consolidate their communication tools. Collaboration tools such as call routing, video conferencing, and team messaging improve communication across your team. The platform's user-friendly interface helps your team quickly adapt to the system. These capabilities, combined with excellent uptime, make GoTo Connect a strong choice for businesses seeking a complete communication solution.
Standout Features and Integrations:
Features include call analytics, mobile app access, and customizable voicemail. Call analytics help you track and improve communication performance, while mobile app access keeps your team connected on the go. Customizable voicemail lets your team personalize their messaging experience.
Integrations include Salesforce, Microsoft Teams, Slack, Zoho CRM, HubSpot, and more.
Pros and Cons
Pros:
- Customizable voicemail
- Collaborative communication channels
- Integrated communication tools
Cons:
- Limited mobile app features compared to desktop
- Requires a stable internet connection
Quo is a modern business phone system designed for startups and small teams. It provides a simple and flexible communication solution that helps businesses manage calls and messages efficiently.
Why Quo is a good Dialpad alternative: Quo offers an intuitive interface that's easy for small teams to adopt. It combines core phone, text, and team communication in a single modern platform, making it easier to manage customer conversations from anywhere without traditional desk phones or complex systems. It includes a 24/7 AI answering agent that can qualify and route calls automatically, helping small teams and startups stay responsive even after hours.
Standout Features and Integrations:
Features include voicemail transcription, customizable caller ID, and shared numbers. Voicemail transcription lets you quickly read messages when you can't listen. Customizable caller ID and shared numbers help your team present a professional image and manage calls together.
Integrations include HubSpot, Zapier, Slack, Salesforce, Google Contacts, and more.
Pros and Cons
Pros:
- Simple call management
- Customizable features
- Great starter system for small teams
Cons:
- Feature limitations for larger teams
- Limited international numbers
Autres alternatives à Dialpad
Voici quelques alternatives supplémentaires à Dialpad qui n’ont pas été retenues dans ma liste restreinte, mais qui méritent tout de même d’être examinées :
How I Evaluate Dialpad Alternatives
I split my evaluation into two layers: the baseline CX capabilities a platform must have—think IVR routing, AI transcription, and CRM integrations—and the differentiators that determine best fit.
Core Functionality (Table Stakes For This List)
When I'm selecting tools for my list, I rank each one on a scale from 0 (does not offer the functionality) to 5 (excels in this area) for each core functionality listed below. Then, I calculate the tool's total score into a percentage. Each tool needs to achieve a minimum total score of 65% to be considered for inclusion.
- Cloud-Based Voice Calling: I check for reliable VoIP with business phone numbers, number porting, and PSTN connectivity—the kind of call quality your agents can depend on during a full shift.
- Omnichannel Customer Engagement: Beyond voice, I look for unified access to SMS, chat, email, and video so agents can pick up a conversation wherever a customer left off.
- AI & Conversation Intelligence: I evaluate whether the platform offers real-time transcription, sentiment analysis, or agent assist—features that help supervisors coach and spot trends mid-call.
- Contact Center Capabilities: IVR menus, skills-based routing, queue management, and supervisor dashboards all factor in. These are what separate a business phone system from a true CX platform.
- CRM & Helpdesk Integrations: I look for native connections to platforms like Salesforce, HubSpot, and Zendesk, including screen pops and click-to-dial that keep agents inside one workspace.
- Reporting & Analytics: Real-time and historical dashboards matter here. I want to see agent performance metrics, SLA tracking, and call volume data that CX leaders can actually act on.
Once I have a list of tools that meet this criteria, I consider what sets each platform apart.
Differentiating Factors (What Sets Vendors Apart)
Here's how I compare and contrast different vendors:
Standout Features
Real-time agent assist is a big differentiator. I look for platforms that surface knowledge base articles and suggested responses while an agent is mid-call, not after. Workforce management tools also matter, especially built-in forecasting and schedule adherence tracking that let CX leaders right-size staffing without a separate WFM platform. For teams supporting customers across multiple regions, I check whether a vendor offers local numbers and PSTN coverage in the markets you actually operate in.
Beyond Features
Implementation speed matters when you're migrating a live contact center. I evaluate whether a vendor offers number porting support and dedicated onboarding help so your team isn't offline during the switch. Uptime SLAs are equally important—I check for documented guarantees backed by financial credits, because even brief outages during peak support hours erode customer trust. For teams handling sensitive data, I also look at compliance certifications like SOC 2 Type II, HIPAA, and PCI-DSS, along with encryption and data residency options.
Pourquoi chercher une alternative à Dialpad ?
Bien que Dialpad soit un bon choix pour la gestion de l'expérience client, plusieurs raisons peuvent pousser certains utilisateurs à rechercher d'autres solutions. Vous cherchez peut-être une alternative à Dialpad parce que…
- Vous avez besoin d'un routage des appels plus avancé
- Votre équipe a besoin d'une meilleure visioconférence
- Vous recherchez davantage d'options d'intégration
- Vous avez besoin d'une solution à portée mondiale
- Votre entreprise se développe rapidement
- Vous souhaitez davantage de fonctionnalités de personnalisation
Si vous vous reconnaissez dans l'une de ces situations, vous êtes au bon endroit. Ma liste comprend plusieurs solutions de gestion de l'expérience client mieux adaptées aux équipes confrontées à ces difficultés avec Dialpad et à la recherche d'autres solutions.
Principales fonctionnalités de Dialpad
Voici quelques-unes des principales fonctionnalités de Dialpad, pour vous aider à comparer les offres des solutions alternatives :
- Outils d’IA : fournissez des fiches d’évaluation IA, des récapitulatifs, un centre de coaching et un assistant commercial pour améliorer l’efficacité des communications.
- Communication : proposez l’envoi de SMS professionnels, des résumés d’appels, l’enregistrement et des analyses pour une meilleure gestion.
- Solutions de conférence : proposez des conférences téléphoniques en HD et des plateformes pour salles de réunion afin d’organiser efficacement des réunions virtuelles.
- Gestion des appels : incluez le marquage, le routage et le transfert des appels pour simplifier leur gestion.
- Engagement client : proposez des enquêtes, des fonctionnalités de rappel et une assistance par chatbot pour améliorer les interactions avec les clients.
- Intégration : prenez en charge les intégrations avec les centres de contact et le partage de documents pour des opérations efficaces.
- Accessibilité : proposez un accès via un portail web et une application mobile, ce qui en fait une solution idéale pour les environnements de travail hybrides.
- Fonctionnalités supplémentaires : incluez un serveur vocal interactif (IVR), les appels internationaux, la visioconférence juridique, le partage d’écran et des services de réceptionniste virtuelle pour répondre à divers besoins professionnels.
Et maintenant :
Si vous êtes en train d’étudier la gestion de l’expérience client, contactez gratuitement un conseiller SoftwareSelect pour obtenir des recommandations.
Vous remplissez un formulaire et échangez brièvement avec un conseiller qui étudie en détail vos besoins. Vous recevrez ensuite une sélection de logiciels à examiner. Les conseillers vous accompagneront même tout au long du processus d’achat, notamment lors des négociations tarifaires.