20 Meilleures Alternatives à Drift Passées en Revue en 2026
10 Meilleures alternatives à Drift – Sélection courte
Here's my pick of the 10 best software from the 20 tools reviewed.
En tant que responsable de l'expérience client, gérer efficacement les interactions clients est essentiel pour répondre aux attentes des utilisateurs et convertir les prospects. Si Drift ne répond pas à tous les besoins de votre équipe, vous cherchez peut-être des alternatives à Drift.
Les logiciels de chatbot IA peuvent radicalement changer la donne en améliorant l’engagement client, la conversion des leads et l’efficacité de l’équipe. Ils aident votre équipe à automatiser les réponses, personnaliser les échanges et gérer de gros volumes de demandes facilement.
D’après mon expérience, trouver le bon outil de chatbot est crucial. Je vous propose un examen impartial des meilleures alternatives à Drift, en mettant l'accent sur les fonctionnalités de chatbot qui répondent à vos problématiques spécifiques.
Qu’est-ce que Drift ?
Drift est un logiciel de chatbot IA conçu pour améliorer les interactions et l’engagement avec les clients. Il est couramment utilisé par les professionnels de la vente et du marketing pour optimiser la communication avec les prospects et les clients. Le marketing conversationnel, la qualification des leads et la messagerie en temps réel aident à engager les clients, rationaliser les processus commerciaux et améliorer globalement l’expérience utilisateur. L’atout principal de Drift réside dans sa capacité à favoriser des échanges significatifs favorisant les ventes et la satisfaction client.
Meilleur résumé des alternatives à Drift
Ce tableau comparatif résume les détails tarifaires de mes meilleures sélections d’alternatives à Drift pour vous aider à trouver celle qui conviendra le mieux à votre budget et à vos besoins métier.
| Tool | Best For | Trial Info | Price | ||
|---|---|---|---|---|---|
| 1 | Best for AI-driven marketing solutions | 7-day free trial + free plan available | From $25/user/month | Website | |
| 2 | Best for no-code chatbot creation | Free plan + free demo available | From €32/month (billed annually) | Website | |
| 3 | Best for capturing leads via webchat | Free demo available | Pricing upon request | Website | |
| 4 | Best for omnichannel messaging | Free demo available | Pricing upon request | Website | |
| 5 | Best for AI-driven lead management | Free plan available | From $14/user/month (billed annually) | Website | |
| 6 | Best for AI-driven customer engagement | Free demo available | Pricing upon request | Website | |
| 7 | Best for hybrid chat solutions | Free demo available | From $199/month | Website | |
| 8 | Best for automated lead engagement | Free demo available | Pricing upon request | Website | |
| 9 | Best for AI sales development | Request a free trial | Pricing upon request | Website | |
| 10 | Best for enhancing customer engagement through webchat | 30-day free trial | From $299/user/month | Website |
Pourquoi faire confiance à nos avis logiciels
Nous testons et évaluons des logiciels d’expérience client depuis 2020. En tant que responsables de l’expérience client nous-mêmes, nous savons à quel point il est crucial, et parfois difficile, de faire le bon choix lors de la sélection d’un logiciel. Nous investissons dans une recherche approfondie afin d’aider notre public à prendre de meilleures décisions d’achat logiciel.
Nous avons testé plus de 2 000 outils pour différents cas d’usage client et rédigé plus de 1 000 critiques détaillées. Découvrez comment nous restons transparents et consultez notre méthodologie d’évaluation logicielle.
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Hiver
Visit WebsiteThis is an aggregated rating for this tool including ratings from Crozdesk users and ratings from other sites.4.6 -
Creatio CRM
Visit WebsiteThis is an aggregated rating for this tool including ratings from Crozdesk users and ratings from other sites.4.7 -
monday service
Visit WebsiteThis is an aggregated rating for this tool including ratings from Crozdesk users and ratings from other sites.4.6
Avis des meilleures alternatives à Drift
Vous trouverez ci-dessous mes résumés détaillés des meilleures alternatives à Drift figurant dans ma sélection. Mes retours offrent un aperçu approfondi des fonctionnalités clés, des avantages et inconvénients, des intégrations et des cas d’utilisation idéaux de chaque outil pour vous aider à faire le meilleur choix.
Tidio is a live chat and chatbot platform designed to enhance marketing and sales efforts for mid-sized and small businesses. It's mainly used by marketing teams to engage website visitors and convert them into leads.
Why it's a good Drift alternative: Tidio offers AI-driven marketing solutions that help your team engage visitors effectively. Its chatbots can handle routine inquiries, allowing your team to focus on more complex tasks. With real-time visitor monitoring, you can understand customer behavior and tailor your engagement strategies. Tidio's customizable chat widgets and templates support your team's efforts to provide personalized interactions.
Standout features & integrations:
Features include real-time visitor monitoring, email marketing automation, and chat templates. These features help your team engage customers proactively and efficiently. In my experience, email marketing automation allows you to follow up with leads seamlessly.
Integrations include Shopify, WordPress, Mailchimp, HubSpot, Wix, Squarespace, BigCommerce, Magento, Facebook Messenger, and Instagram.
Pros and cons
Pros:
- AI-driven marketing solutions
- Real-time visitor monitoring
- Email marketing automation
Cons:
- May require technical setup
- Limited advanced customization
- Steeper learning curve
Landbot.io is an AI chatbot platform designed for businesses seeking to create conversational interfaces without coding. It's popular among marketers and customer support teams for automating customer interactions and enhancing engagement.
Why it's a good Drift alternative: Landbot.io offers a visual drag-and-drop builder, allowing you to create chatbots without any coding skills. This feature is key if you're looking for a user-friendly way to build chatbots. It also provides customizable templates and advanced conversation logic, making it easier for your team to tailor interactions to specific needs. Landbot's focus on no-code solutions helps you deploy chatbots quickly and efficiently.
Standout features & integrations:
Features include a visual flow builder, real-time previews, and conditional logic. These features enable your team to design complex conversational paths effortlessly. With Landbot, you can also utilize rich media like GIFs and videos to enhance user engagement.
Integrations include Zapier, Slack, Google Sheets, Mailchimp, Salesforce, HubSpot, Stripe, WhatsApp, Calendly, and Intercom.
Pros and cons
Pros:
- Quick deployment
- Supports rich media content
- Visual drag-and-drop interface
- Flexible customization options
- Easy no-code chatbot creation
Cons:
- Some features behind paywall
- Limited scalability for large enterprises
- Basic analytics features
- May require third-party tools
- Limited advanced AI capabilities
Podium is a webchat solution designed to help businesses engage with website visitors and convert them into leads through real-time, AI-powered conversations. It serves companies across various industries, facilitating and streamlining customer communication and interactions.
Why Podium is a good Drift alternative: Podium captures lead information before a chat begins, giving your team the details needed to close deals faster. Its AI Employee responds instantly to inquiries, providing personalized and engaging interactions that keep potential customers engaged. Conversations can seamlessly transition from webchat to text messaging, allowing you to connect with customers through their preferred communication channels. Additionally, Podium offers full visibility into a visitor's click-path history, helping you tailor responses and enhance the customer experience.
Standout features & integrations:
Features include a customizable branded chat widget that aligns with your business's colors and messaging, fostering trust with customers. The shared team inbox grants access to all messages, improving collaboration and ensuring no lead is overlooked. Automatic AI replies handle common questions promptly, freeing up your team to focus on more complex inquiries.
Integrations include connections with tools such as Salesforce, HubSpot, Mailchimp, Shopify, QuickBooks, Slack, Zendesk, Zoho CRM, Pipedrive, and Stripe.
Pros and cons
Pros:
- Click-path history visibility
- Shared team inbox for collaboration
- Customizable chat widget
- Seamless transition from webchat to text
- AI-powered instant responses
Cons:
- Customer support response times
- Mobile app lacks some features
- Learning curve for new users
- Occasional AI response inaccuracies
- Limited customization options
Gupshup is a conversational AI platform designed to enhance customer engagement across various industries such as banking, financial services and insurance (BFSI), retail, healthcare, and travel. It mainly serves brands looking to improve customer interactions through AI-driven marketing, commerce, and support solutions.
Why it's a good Drift alternative: Gupshup offers omnichannel messaging capabilities that allow you to engage customers across more than 30 channels. Its no-code Conversation Builder lets your team create AI agents without the need for technical skills. Using domain-specific AI models, you can tailor interactions to industry-specific terminology to enhance user experience. Gupshup's focus on personalized interactions helps you deliver meaningful conversations and improve operational efficiency.
Standout features & integrations:
Features include a no-code conversation builder, domain-specific AI models, and FAQ automation. These features help you create user-friendly AI agents and voice assistants for real-time interactions. Additionally, context understanding and user intent capabilities enable more meaningful conversations.
Integrations include WhatsApp, Facebook Messenger, Slack, Microsoft Teams, Google Business Messages, Viber, Telegram, Instagram, Line, and WeChat.
Pros and cons
Pros:
- Context understanding
- Real-time interaction capabilities
- No-code conversation builder
- Domain-specific AI models
- Supports 30+ messaging channels
Cons:
- Steeper learning curve
- Advanced features behind paywall
- Complex setup process
- Limited customization options
- May require technical expertise
Smartsupp is a live chat and chatbot platform designed to improve customer support and engagement. It's widely used by e-commerce businesses and customer service teams to enhance communication with website visitors.
Why it's a good Drift alternative: Smartsupp offers AI-driven lead management features that help your team capture and qualify leads efficiently. Its chatbot capabilities allow for automation of customer interactions, providing quick responses to common inquiries. With real-time visitor tracking, you can monitor user behavior and tailor your engagement strategies. Smartsupp's focus on enhancing customer support through AI-driven insights makes it a strong choice for improving lead management.
Standout features & integrations:
Features include customizable chat boxes, detailed visitor statistics, and video recordings of user interactions. These features help you understand customer behavior and improve your service. Additionally, Smartsupp provides automated messaging to streamline communication with your audience.
Integrations include Google Analytics, Shopify, WordPress, PrestaShop, Magento, WooCommerce, OpenCart, Facebook, and Mailchimp.
Pros and cons
Pros:
- Automated messaging
- Video recordings of interactions
- Real-time visitor tracking
- Customizable chat boxes
- AI-driven lead management
Cons:
- Some features behind paywall
- Limited scalability for large enterprises
- May require technical setup
- Basic analytics features
- Limited advanced customization
LivePerson is a conversational commerce platform designed to enhance customer interactions through AI-driven messaging. It's primarily used by enterprises to engage customers across multiple channels and improve sales and support functions.
Why it's a good Drift alternative: LivePerson provides AI-driven customer engagement tools that enable your team to manage interactions effectively. Its conversational AI handles common customer inquiries, allowing your team to focus on more complex tasks. With real-time messaging capabilities, you can offer immediate support to your customers. LivePerson's focus on personalized interactions helps your team build stronger relationships and improve customer satisfaction.
Standout features & integrations:
Features include conversational AI, real-time analytics, and proactive messaging. These features help your team understand customer needs and engage them effectively. In my experience, the real-time analytics feature provides valuable insights into customer interactions and helps optimize engagement strategies.
Integrations include Salesforce, Microsoft Dynamics, Zendesk, Shopify, Magento, Google Analytics, Facebook Messenger, WhatsApp, Apple Business Chat, and LINE.
Pros and cons
Pros:
- Proactive messaging
- Real-time analytics
- Personalized interaction focus
- Real-time messaging capabilities
- AI-driven customer engagement
Cons:
- Some features behind paywall
- May require technical expertise
- Basic reporting features
- Limited advanced customization
- Complex setup process
Leadoo is a conversion platform offering tools like ChatBot, LiveChat, and Smart Forms, designed to improve website visitor engagement and conversion rates. It's primarily used by businesses focused on lead generation, recruitment, and customer support to enhance customer interaction.
Why it's a good Drift alternative: Leadoo provides hybrid chat solutions that combine chatbots with live human support, ensuring seamless transitions between automated and human interactions. This feature allows your team to offer personalized assistance while maintaining efficiency. Leadoo's focus on real-time support and AI-driven insights helps you capture leads effectively. Its unique tools, such as Smart Forms, provide additional ways to engage visitors and improve conversion rates.
Standout features & integrations:
Features include smart targeting, in-depth analytics, and behavioral tracking. These features help your team understand visitor behavior and tailor interactions accordingly. With Leadoo, you can also utilize AI-driven insights to optimize your engagement strategies.
Integrations include HubSpot, Salesforce, Zapier, Google Analytics, Slack, WordPress, Mailchimp, Pipedrive, Zendesk, and Marketo.
Pros and cons
Pros:
- Behavioral tracking
- Smart form capabilities
- Real-time visitor engagement
- AI-driven insights
- Hybrid chat solutions
Cons:
- Some features behind paywall
- Limited scalability for large enterprises
- Basic analytics features
- May require technical setup
- Limited customization options
Exceed.ai is an AI-powered sales assistant platform designed to automate lead engagement and follow-up. It's primarily used by sales teams to nurture leads and improve conversion rates through personalized communication.
Why it's a good Drift alternative: Exceed.ai offers automated lead engagement capabilities that help your team efficiently manage and nurture prospects. Its AI-driven assistant handles email and chat conversations, ensuring timely and personalized follow-ups. With advanced scheduling features, your team can automate meeting bookings without manual effort. Exceed.ai's focus on automating repetitive tasks allows your sales team to concentrate on closing deals and building relationships.
Standout features & integrations:
Features include email and chat automation, lead qualification, and conversation analytics. These features enable your team to engage prospects effectively and track interaction performance. In my experience, the platform's AI-driven insights help optimize sales strategies and improve conversion rates.
Integrations include Salesforce, HubSpot, Marketo, Slack, Microsoft Dynamics, Pipedrive, Gmail, Outlook, Calendly, and Zoom.
Pros and cons
Pros:
- Conversation analytics
- Personalized communication
- Advanced scheduling features
- AI-driven conversation management
- Automated lead engagement
Cons:
- Steeper learning curve
- Some features behind paywall
- Limited scalability for large enterprises
- Basic customization options
- May require technical setup
Qualified is a conversational marketing platform designed to enhance sales engagement for B2B companies. It's mainly used by sales teams to identify high-value leads and convert them into customers through real-time conversations.
Why it's a good Drift alternative: Qualified offers AI sales development features that help your team engage with prospects efficiently. Its real-time visitor tracking allows you to identify high-intent leads and prioritize them for engagement. With AI-powered chatbots, you can automate initial interactions, freeing up your team to focus on closing deals. Qualified's focus on sales development helps your team convert opportunities into customers effectively.
Standout features & integrations:
Features include real-time visitor tracking, personalized chat experiences, and lead scoring. These features help your team engage with the right prospects at the right time. Personalized chat experiences allow you to tailor interactions to each lead's specific needs.
Integrations include Salesforce, Slack, HubSpot, Marketo, Pardot, LinkedIn, Google Analytics, Facebook, Microsoft Dynamics, and Eloqua.
Pros and cons
Pros:
- Efficient prospect engagement
- Lead scoring capabilities
- Personalized chat experiences
- Real-time visitor tracking
- AI sales development features
Cons:
- Steeper learning curve
- Does not support internal notes
- May require technical expertise
- Basic reporting features
- Limited advanced customization
Birdeye is a webchat solution designed to help businesses engage with website visitors in real time, converting them into leads and enhancing customer satisfaction. It serves companies across various industries by facilitating live interactions and improving communication.
Why Birdeye is a good Drift alternative: Birdeye allows you to chat live with website visitors, answering questions and booking appointments to boost engagement. Its AI chatbot, Robin, handles common inquiries 24/7, ensuring customers receive timely responses even when your team is unavailable. You can customize the chat widget to match your brand, building trust and brand recall with visitors. Additionally, Birdeye captures contact information, enabling you to follow up via text after they leave your site.
Standout features & integrations:
Features include the ability to assign conversations to team members, ensuring inquiries are handled by the right person. The shared team inbox lets your team collaborate and manage all messages in one place. You can also track agent productivity and average resolution times to improve performance.
Integrations include Salesforce, HubSpot, Mailchimp, Shopify, QuickBooks, Slack, Zendesk, Zoho CRM, Pipedrive, and Stripe.
Pros and cons
Pros:
- Tracks agent productivity
- Assigns conversations to team members
- Captures visitor contact information
- Customizable chat widget
- AI chatbot handles inquiries 24/7
Cons:
- Customer support response times
- Occasional AI response inaccuracies
- Mobile app lacks some features
- Learning curve for new users
- Limited customization options
Autres alternatives à Drift
Voici d’autres alternatives à Drift qui n’ont pas été retenues dans ma sélection mais qui méritent tout de même votre attention :
- Zoho SalesIQ
For tracking and engaging website visitors
- Freshchat
For engaging customers with live chat
- 14.ai
Intent-aware response engine
- Haptik
For conversational marketing
- Dashly
For SaaS and e-commerce
- WotNot
For personalized chatbot interactions
- Crisp
For multichannel messaging
- Chatfuel
For Facebook Messenger bots
- Warmly
For virtual networking
- Conversica
For AI-powered sales assistants
Critères de sélection des alternatives à Drift
Pour sélectionner les meilleures alternatives à Drift présentées dans cette liste, j’ai pris en compte les besoins et problématiques fréquemment rencontrés par les acheteurs de logiciels de chatbots IA, comme la personnalisation et les capacités d’intégration. J’ai également utilisé le cadre suivant pour structurer et équilibrer mon évaluation :
Fonctionnalités de base (25 % de la note globale)
Pour figurer dans cette liste, chaque solution devait remplir les cas d’usage suivants :
- Automatisation des interactions clients
- Support en temps réel
- Génération de leads
- Disponibilité 24/7
- Gestion de plusieurs conversations simultanées
Fonctionnalités remarquables additionnelles (25 % de la note globale)
Pour affiner encore la sélection, j’ai également recherché des fonctions originales, telles que :
- Capacités d'apprentissage IA avancées
- Support multilingue
- Intégration avec les assistants vocaux
- Personnalités de chatbot personnalisables
- Analyses prédictives
Facilité d’utilisation (10 % de la note globale)
Pour évaluer la facilité de prise en main de chaque système, j’ai considéré :
- Interface utilisateur intuitive
- Simplicité de configuration
- Options de personnalisation
- Navigation fluide
- Accessibilité mobile
Onboarding (10 % de la note globale)
Pour juger l’expérience d’onboarding sur chaque plateforme, j’ai évalué :
- Disponibilité de vidéos de formation
- Accès à des modèles prêts à l’emploi
- Visites guidées interactives
- Support chat en direct lors de l’installation
- Webinaires d’onboarding
Support client (10 % de la note globale)
Pour évaluer la qualité du support client proposé, j’ai examiné :
- Support 24/7 disponible
- Rapidité de réponse
- Expertise des équipes de support
- Disponibilité d’une base de connaissances
- Support multicanal
Rapport qualité/prix (10 % de la note globale)
Pour juger la rentabilité de chaque plateforme, j’ai analysé :
- Clarté tarifaire
- Richesse des fonctionnalités dans chaque offre
- Coût par rapport aux concurrents
- Réductions pour paiement annuel
- Évolutivité des tarifs
Retour des utilisateurs (10 % de la note globale)
Pour mesurer la satisfaction générale, j’ai pris en compte dans les retours clients lus :
- Problèmes récurrents signalés
- Points positifs mis en avant
- Fréquence des mises à jour et améliorations
- Notes des utilisateurs sur différentes plateformes
- Retour sur la facilité d’utilisation et de configuration
Pourquoi chercher une alternative à Drift ?
Bien que Drift soit un bon logiciel de chatbot IA, il y a plusieurs raisons qui poussent certains utilisateurs à chercher d’autres solutions. Vous pourriez souhaiter une alternative à Drift parce que…
- Vous avez besoin de plus d’options de personnalisation
- Votre équipe requiert des fonctionnalités IA avancées
- Vous souhaitez une intégration fluide avec vos outils existants
- Votre budget nécessite une solution moins coûteuse
- Vous avez besoin d’un support en plusieurs langues
- Votre équipe recherche une prise en main plus facile
Si vous vous reconnaissez dans ces points, vous êtes au bon endroit. Ma liste comporte plusieurs options de logiciels de chatbot IA plus adaptées pour les équipes rencontrant ces difficultés avec Drift et à la recherche de solutions alternatives.
Fonctionnalités clés de Drift
Voici un aperçu des principales fonctionnalités de Drift pour vous permettre de comparer ce que proposent les solutions alternatives :
- Chatbots personnalisés : Personnalisez les conversations client et transmettez le bon message à votre audience.
- Chat en direct : Démarrez des conversations en temps réel avec les visiteurs de votre site web pour renforcer l’engagement.
- Prise de rendez-vous : Planifiez des rendez-vous commerciaux avec vos visiteurs directement depuis l’interface de chat.
- Rapports : Suivez et mesurez la performance des indicateurs métier pour optimiser vos décisions.
- Relances par email : Envoyez automatiquement des emails de relance à vos prospects pour maintenir l’engagement.
- Historique des conversations : Accédez aux échanges précédents pour avoir du contexte et améliorer le service client.
- Campagnes emailing : Créez des campagnes d’email ciblées pour relancer et convertir vos leads.
- Agents conversationnels IA : Engagez vos visiteurs avec des échanges personnalisés en temps réel pour améliorer l’expérience d’achat.
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