14 Melhores Softwares Gratuitos de Suporte ao Cliente para Equipas de CX em 2026

Avaliações do melhor software gratuito de apoio técnico

1. 

   1

   Zoho Desk

   Best for omnichannel customer service software

   • 15-day free trial
   • Pricing upon request

   Visit Website

   Customer Rating:4.4/5This rating combines scores from multiple user review sites to reflect overall customer sentiment about the product.

   

   Zoho Desk is a cloud-based help desk solution that helps you manage support tickets through a customer service portal. The software collects interactions received by email, phone, chat, social media, or forms. Features include ticket assignment, notification rules, service escalations, and time-based actions.

   You can set workflow rules to reduce the need for human intervention, schedule reports, and measure customer happiness rates. A graphical dashboard makes it easy to analyze customer satisfaction levels. You can also customize the system by renaming tabs, adding new departments, or customizing email templates.

   This tool integrates with business applications such as Google Workspace, ScreenMagic, Jira, Slack, and Salesforce.

   ZohoDesk offers a free plan for up to three agents.

   Learn more about Zoho Desk:

   • Check out Zoho Desk on their website
   • Read my in-depth review of Zoho Desk
2. 

   2

   Missive

   Best for collaborative email-based ticket handling

   • 30-day free trial + free demo available
   • From $14/user/month (billed annually)

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   Customer Rating:4.8/5This rating combines scores from multiple user review sites to reflect overall customer sentiment about the product.

   

   Missive is a collaborative, multi-channel team inbox platform that centralizes email, SMS, WhatsApp, social messaging, live chat, and voice conversations with powerful assignment, automation, and real-time agent collaboration features.

   Who Is Missive Best For?

   Teams who want a collaborative shared inbox that centralizes multi-channel customer conversations in a familiar email-style interface.

   Why I Picked Missive

   I picked Missive because it makes collaborative email-based ticket handling easy for CX teams juggling multiple channels. I use features like real-time collaborative drafting and internal chat on conversations, which helps my team resolve cases without email chaos. Assignments, rules-based routing, and multi-channel inboxes keep everything visible and actionable.

   Missive Key Features

   • Multi-channel inbox: Centralizes email, SMS, WhatsApp, Instagram, Messenger, live chat, and voice conversations in one workspace.
   • Rules-based automation: Allows up to 1,000 custom rules for routing, auto-tagging, escalations, and auto-replies.
   • Missive MCP Server: Connect external AI clients (like Claude or ChatGPT) to mcp.missiveapp.com to search CX conversations, check calendars, and draft replies—keeping human approval required before sending.
   • Real-time audit trails: Tracks every action and assignment on conversations with full user and timestamp logs.
   • Mobile and desktop apps: Offers native apps for iOS, Android, macOS, Windows, and full web parity for on-the-go access.

   Missive Integrations

   Missive offers 25+ native integrations, including Aircall, HubSpot, Salesforce, Asana, Trello, ClickUp, Notion, Dialpad, Shopify, Stripe, Google Drive, Dropbox, and Zapier. Productive and Business plans also unlock custom REST API access and the new MCP Server when turned on by an admin.

   What's Free?

   Missive offers a 30-day free trial that unlocks all features, but does not provide a free-forever plan. After the trial, you’ll need to choose a paid plan to keep using the platform.

   Pros and Cons

   Pros:

   • Guest access for external collaborators
   • Real-time team chat on every conversation
   • True shared inbox for multi-channel messages

   Cons:

   • No native knowledge base or CSAT
   • No free-forever plan available
   Learn more about Missive:

   • Check out Missive on their website
3. 

   3

   SparrowDesk

   Best for AI-driven ticket automation

   • Free plan available; 14-day free trial
   • From $16/user/month

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   Customer Rating:4.6/5This rating combines scores from multiple user review sites to reflect overall customer sentiment about the product.

   

   For those seeking a free help desk software solution, SparrowDesk offers an intriguing option with its AI-driven capabilities designed to automate a significant portion of support tickets. If you're a business aiming to enhance customer support efficiency, this platform provides a quick setup and powerful AI agents that can resolve queries instantly, helping you maintain consistency and improve response times. With SparrowDesk, you can tackle the challenges of managing customer interactions across various channels, ensuring a seamless experience for both your team and your customers.

   Why I Picked SparrowDesk

   I picked SparrowDesk for its unique ability to automate support tickets through AI agents, which is particularly appealing for those looking for free help desk software. This automation not only reduces the workload on your support team but also ensures that customer queries are handled swiftly and accurately. Additionally, the platform's omnichannel communication feature allows you to manage emails and chats within a single inbox, enhancing the efficiency of your support operations. These capabilities make SparrowDesk a strong contender for businesses aiming to streamline their customer support processes.

   SparrowDesk Key Features

   In addition to its automation and omnichannel communication, I also found the following features noteworthy:

   • AI Copilot: Assists agents with instant summaries and context-aware replies, ensuring they have quick access to relevant information.
   • Service Level Agreements (SLAs): Allows you to set and track performance metrics to ensure your team meets customer expectations.
   • Multilingual Support: Provides the ability to communicate with customers in multiple languages, broadening your reach and improving customer satisfaction.
   • Customizable Views: Enables you to tailor the dashboard to fit your specific needs, providing a personalized user experience.

   SparrowDesk Integrations

   Native integrations are not currently listed by SparrowDesk.

   Pros and Cons

   Pros:

   • SLA tracking supports measurable support performance
   • Omnichannel inbox centralizes customer conversations
   • AI agents reduce manual ticket handling workload

   Cons:

   • Native integrations not publicly listed
   • No free forever plan available
   Learn more about SparrowDesk:

   • Check out SparrowDesk on their website
   • Read my in-depth review of SparrowDesk
4. 

   4

   ManageEngine ServiceDesk Plus

   Best for its 15 years on the market

   • Free trial + free demo available
   • Pricing upon request

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   Customer Rating:4.2/5This rating combines scores from multiple user review sites to reflect overall customer sentiment about the product.

   

   ServiceDesk Plus is the full-stack service management software for enterprises from ManageEngine. It provides a wide range of IT solutions that support IT service management (ITSM) workflows, no-code customizations, advanced reporting, native integrations, and smart automation.

   One of the key features of ServiceDesk Plus is its 13 distinct ITIL4-compatible practices including incident management, change enablement, and request management to help you improve your operations. The software also comes with comprehensive problem management features that provide IT support teams the ability to categorize, analyze, and resolve issues, while also identifying issues that are similar or repetitive so they can close tickets at a much faster pace.

   The platform’s change management system is another feature that is designed to help IT teams better implement IT modifications with reduced risk, thanks to more streamlined planning, approval, and implementation processes. ServiceDesk Plus also has an integrated knowledge management system, a virtual assistant feature, and AI capabilities.

   On the client side, the platform offers self-service portals where people can create requests and follow up on the status. It also has a live chat for real-time support, a knowledge base where you can record solutions to common problems for users, and help desk mobile apps that can help you get support whenever you need it.

   Other capabilities of ServiceDesk Plus include automatic ticket routing, and escalation rule creation to avoid SLA violations.

   Learn more about ManageEngine ServiceDesk Plus:

   • Check out ManageEngine ServiceDesk Plus on their website
5. 

   5

   HelpDesk

   Best for collaboration features

   • Free plan + free demo available
   • From $29/user/month

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   Customer Rating:4.6/5This rating combines scores from multiple user review sites to reflect overall customer sentiment about the product.

   

   HelpDesk is easy-to-use software with all the features you need to manage support. The tool brings email, messaging, and chat into a single dashboard so you can respond to communication easily. And it gives each agent full visibility into the customer’s support history to provide context into their issues.

   I like the collaboration features. They make it easy for agents to tag other people in a post to get specialist help. And these conversations are clearly marked as private so you know the customer can’t see it. It’s also easy for agents to see when people are already working on a ticket to avoid collisions.

   The tool has several automation features that speed up support. A useful one is that you can automate replies based on keywords in the message. For example, if the text contains the word “refund,” you can automatically send a message with instructions about how to request a refund.

   Other time-saving features include the ability to create templated responses and perform bulk actions.HelpDesk connects with Zapier to enable integrations.

   It costs $34 per agent per month for the team plan. This also comes with unlimited viewer roles. You can sign up for a free trial on the website.

   Learn more about HelpDesk:

   • Check out HelpDesk on their website
6. 

   6

   monday service

   Best for AI-powered ticket management

   • 14-day free trial
   • From $8/user/month (billed annually)

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   Customer Rating:4.6/5This rating combines scores from multiple user review sites to reflect overall customer sentiment about the product.

   

   monday Service is a versatile service management platform designed to improve service-related workflows across departments like IT, HR, legal, procurement, and customer support. It is highly customizable, allowing you to automate repetitive tasks through no-code automation so you can focus on more strategic activities. 

   Its AI-powered automation enhances ticket management by automatically tagging and routing tickets based on priority, department, and urgency, ensuring timely resolutions. The ability to customize workflows also makes it easy to adapt the platform to the specific needs of your CX team, making your processes more efficient.

   With real-time communication features, you can comment on tickets, share files, and update each other on the progress of customer issues, ensuring everyone is aligned. The platform’s integrations with other tools, such as Slack, Microsoft Teams, and email, also help consolidate communication.

   monday Service offers a 14-day free trial.

   Learn more about monday service:

   • Check out monday service on their website
   • Read my in-depth review of monday service
7. 

   7

   Raiseaticket

   Best for multiple service level agreements

   • Free plan available
   • Free to use

   Visit Website

   Customer Rating:4.7/5This rating combines scores from multiple user review sites to reflect overall customer sentiment about the product.

   

   Raiseaticket is a cloud-based help desk platform that organizes communications between customers and support agents. The software offers workflows to eliminate cluttered mailboxes and unaddressed support request issues. It also provides data-driven performance insights, data summarization, and quantifiable metrics.

   You can assign tickets to teams or agents, attach files, add notes, and track the time spent on each ticket. Both email and portal-originated communications can be managed through a unified system. Raiseaticket allows you to create different SLAs for different customers.

   Raiseaticket offers a free plan that includes a comprehensive range of features.

   Learn more about Raiseaticket:

   • Check out Raiseaticket on their website
   • Read my in-depth review of Raiseaticket
8. 

   8

   Front

   Best for automated ticket quality assurance

   • 14-day free trial
   • From $25/user/month (billed annually)

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   Customer Rating:4.6/5This rating combines scores from multiple user review sites to reflect overall customer sentiment about the product.

   

   Front brings shared inbox and collaboration features to teams looking for a modern help desk solution. It’s designed for businesses that want to manage customer conversations across email, chat, and social channels in one place. If you need a tool that helps your team organize, assign, and respond to support requests efficiently, Front is worth considering.

   Who Is Front Best For?

   Front is a good fit for customer support and service teams in small to midsize businesses that need to manage high volumes of customer inquiries across multiple channels.

   Why I Picked Front

   Quality assurance is a top priority for support teams that want to maintain high standards across every customer interaction. I picked Front because it offers automated ticket quality assurance tools that review conversations for tone, completeness, and adherence to internal guidelines. With features like rule-based quality checks and conversation analytics, teams can quickly identify tickets that need attention or coaching. This automation helps ensure that every response meets your team’s standards without requiring manual review of every ticket.

   Front Key Features

   Some other features in Front that help teams manage support requests efficiently include:

   • Shared inbox management: Organize and assign incoming messages from multiple channels to the right team members in one unified inbox.
   • Collision detection: Get real-time alerts when another teammate is viewing or replying to the same conversation to avoid duplicate responses.
   • Canned responses: Save and reuse message templates for common questions to speed up replies and maintain consistency.
   • Analytics and reporting: Track metrics like response times, conversation volume, and team performance with built-in dashboards and reports.

   Front Integrations

   Integrations include Salesforce, Slack, Shopify, Aircall, Asana, Pipedrive, Twitter (X), Microsoft Outlook 365, Dialpad, and Todoist.

   What's Free?

   Front offers a free 14-day trial of its Professional plan. After the trial, continued use requires a paid subscription, and there is no free-forever plan available.

   Pros and Cons

   Pros:

   • AI features for drafting, summarizing, and translation
   • Automation rules for ticket routing and tagging
   • Shared inbox supports real-time team collaboration

   Cons:

   • Voice support requires third-party integrations
   • Ticketing lacks advanced sorting and export options
   Learn more about Front:

   • Check out Front on their website
   • Read my in-depth review of Front
9. 

   9

   Intercom

   Best chat widget for websites and apps

   • 14-day free trial
   • From $29/user/month (billed annually)

   Visit Website

   Customer Rating:4.4/5This rating combines scores from multiple user review sites to reflect overall customer sentiment about the product.

   

   It lets customers contact your support team from within your product or website, as well as via channels like social media and email. Meanwhile, agents can access important customer information such as past conversations and issue details. The stand out features are all the self-help options.

   You can add resources to your chat widget and even customize what shows up depending on the page.Or you can use proactive support functionality to solve customer problems before they even occur. For example, you can send automated messages when users perform a particular action, such as spending a certain amount of time on a particular page.

   Other self-help options include the ability to create product tours to help people get up to speed with your features, and automated messages that go out when customers show signs of struggling with your product.

   The tool also has plenty of features that streamline live help. These include a help desk ticketing system, collaboration, ticket routing, and templated responses.

   Intercom has a starter plan for very small businesses that costs $74 per month when billed annually. Larger businesses should contact the sales team for pricing information.

   Learn more about Intercom:

   • Check out Intercom on their website
   • Read my in-depth review of Intercom
   • Explore best alternatives to Intercom
10. 

    10

    ProProfs Help Desk

    Best for a CX shared inbox

    • Free plan + free demo available
    • From $39.99/month

    Visit Website

    Customer Rating:4.7/5This rating combines scores from multiple user review sites to reflect overall customer sentiment about the product.

    

    ProProfs Help Desk is a customer service tool that helps support teams keep track of customer request issues. Managers can prioritize, assign, and label tickets to ensure they are handled most appropriately.

    Core features include a shared inbox, canned responses, collaborative email, ticket prioritization, and reporting. You can apply filters and sort by labels, assignees, milestones, status, or workflow configuration.

    You can also use Round-Robin or advanced ticket assignment to ensure that tickets are evenly distributed. The Gmail-style interface ensures that agents will feel comfortable using the system.

    This tool integrates with business tools such as Survey Maker, Chat, and Knowledge Base.

    ProProfs allows you to start with a free plan and upgrade when you are ready.

    Learn more about ProProfs Help Desk:

    • Check out ProProfs Help Desk on their website
    • Read my in-depth review of ProProfs Help Desk