20 Best Free Ticketing Systems Reviewed in 2025
Best Free Ticketing Systems Shortlist
Here's my pick of the 10 best software from the 20 tools reviewed.
Free ticketing systems help support and CX teams manage customer inquiries, track issues, and stay organized—without adding extra costs. These tools centralize communication, automate ticket routing, and make it easier to prioritize requests so your team can deliver faster, more efficient support.
I’ve reviewed and tested the best free ticketing systems based on usability, automation, scalability, and available integrations. This article breaks down the top options with free plans or trials, why they stand out, and how to choose the right fit for your team’s size, budget, and support needs.
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Best Free Ticketing Systems Summary
While all of the ticketing systems in my list have free offerings, they also have paid plans should you wish to upgrade. Here are the base costs for each of the tools that made it onto my shortlist:
| Tool | Best For | Trial Info | Price | ||
|---|---|---|---|---|---|
| 1 | Best for shared inbox collaboration | 15-day free trial + free plan available | From $50/user/month (billed annually) | Website | |
| 2 | Best for Gmail-based ticket management | Free plan available | From $25/user/month (billed annually) | Website | |
| 3 | Best for AI-driven customer interactions | 14-day free trial | From $49/user/month | Website | |
| 4 | Best for ticket prioritization | 14-day free trial | From $89/user/month (billed annually) | Website | |
| 5 | Best for marketing teams | Free demo + free plan available | From $12.74/user/month (billed annually) | Website | |
| 6 | Best for IT support | 30-day free trial | From $7/user/month | Website | |
| 7 | Best for open-source users | 30-day free trial + free plan available | From $12/user/month | Website | |
| 8 | Best for ease of use | Free Plan | Free | Website | |
| 9 | Best for integrated apps | Free trial + free plan available | From $8.95/user/month | Website | |
| 10 | Best for IT asset tracking | Free | Free To Use | Website |
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Hiver
Visit WebsiteThis is an aggregated rating for this tool including ratings from Crozdesk users and ratings from other sites.4.7 -
CRM Creatio
Visit WebsiteThis is an aggregated rating for this tool including ratings from Crozdesk users and ratings from other sites.4.7 -
monday service
Visit WebsiteThis is an aggregated rating for this tool including ratings from Crozdesk users and ratings from other sites.4.6
Best Free Ticketing System Reviews
Below are my detailed summaries of the best free ticketing systems that made it onto my shortlist. My reviews offer an in-depth look at the key features, pros & cons, integrations, and ideal use cases of each tool to help you find the best one for you. While some of these tools offer a completely free version, others have a free trial period. I’ve added a note about what’s free in each of my reviews.
Help Scout is a versatile platform designed to enhance your customer service experience. With its array of tools, it provides an efficient way for teams to manage customer interactions, making it a solid choice for those in need of a free ticketing system.
Why I Picked Help Scout: I picked Help Scout because it offers a shared inbox, which is a game-changer for team collaboration. This feature allows everyone on your team to access and manage customer communications, ensuring no message slips through the cracks. It's a great way to keep everyone on the same page without any extra costs. Another reason is the AI tools that Help Scout includes. These tools can help your team draft responses and even translate messages, which can save your team a lot of time and effort. It means you're not just faster but also more accurate in your customer interactions.
Standout features & integrations:
Features include automated workflows that help prioritize and route important messages to the right team members. This ensures that customer inquiries are handled promptly and by the most suitable person. Another feature is the customer portal, which lets your customers view past interactions and respond quickly. Finally, Help Scout's reporting tools offer insights into your support metrics, helping you identify areas for improvement and measure your team's performance.
Integrations include Salesforce, Shopify, HubSpot, Slack, Jira, ActiveCampaign, Mailchimp, Google Sheets, Asana, WordPress, Stripe, and WooCommerce.
Pros and cons
Pros:
- Unlimited team collaboration
- AI tools for faster replies
- User-friendly shared inbox
Cons:
- Limited features in free plan
- 100 contacts monthly limit
Hiver is a customer service platform that integrates directly with Gmail to enhance your ticketing system. It provides tools for managing customer support, allowing your team to collaborate effectively without leaving their email interface.
Why I picked Hiver: I picked Hiver mainly for its shared inbox feature, which allows you and your team to manage emails collaboratively. This helps to ensure that all customer queries are addressed promptly. Additionally, you can assign emails to team members, track their status, and even set up reminders, all within your existing Gmail interface. In my opinion, another great feature is workflow automation, which helps you manage repetitive tasks. You can set rules to automate actions, like assigning tickets to specific team members based on email criteria. This can help your team focus on more complex customer issues without getting bogged down by routine tasks.
Standout features & integrations:
Features include a customer portal where users can find answers to common questions without contacting support, AI-driven assistance to draft responses and resolve tickets faster, and detailed analytics for tracking performance metrics.
Integrations include Google Sheets, Gmail, Slack, Trello, HubSpot, Mailchimp, monday.com, Pipedrive, Discord, Any.do, Asana, and ClickUp.
What's free?
Hiver offers a 'Forever Free' plan, which includes multi-channel shared inboxes, ticketing, live chat, and 24/7 email and live chat support. The software also provides a 7-day free trial for all paid plans.
Pros and cons
Pros:
- Customer portal helps users find answers independently
- Workflow automation to reduce repetitive tasks
- Shared inbox feature to simplify collaboration
Cons:
- Limited customization options for ticketing features
- Limited mobile access
New Product Updates from Hiver
Hiver Adds Shared Inbox Support for Gmail Teams
Hiver introduces Shared Inbox support in Gmail, allowing teams to connect standard Gmail or Google Group email addresses to Hiver Omni for centralized email management. For more information, visit Hiver's official site.
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Zendesk is a customer service platform with a built-in ticketing system, designed to help businesses manage customer inquiries across multiple channels. It offers automation, analytics, and customization options to support a more efficient support workflow. While it’s not entirely free, Zendesk does provide a free trial so you can test its capabilities before committing.
Why I picked Zendesk: I chose Zendesk for its AI-driven customer interaction tools, which can help you handle a higher volume of inquiries without adding more agents. This includes AI agents that can resolve conversations across channels, freeing your team to focus on complex cases. I also found its omnichannel support valuable—you can manage requests from email, chat, social media, and other platforms in one workspace, reducing the chance of missed messages. The ability to customize workflows to fit your team’s processes adds another layer of efficiency.
Standout features & integrations:
Features include advanced workflow customization to match your team’s preferred processes, workforce management tools to optimize agent performance, and robust data privacy measures to protect customer information.
Integrations include Geckoboard, eWebinar, Klaus, TypeGenie, Nicereply, Hootsuite, Mailchimp, PandaDoc, Trello, Jira, Dialpad, and Zapier.
What’s free?
Zendesk doesn’t offer a permanently free plan, but it does provide a 14-day free trial so you can explore its full suite of ticketing, automation, and reporting features before deciding on a paid plan.
Pros and cons
Pros:
- Clear ticket status indicators to prioritize tasks
- Flexible customization to match business workflows
- Built-in knowledge base for customer self-service
Cons:
- Steeper learning curve for advanced features
- Complex setup for certain customizations and triggers
SuperOps is an AI-powered platform designed for managed service providers (MSPs) and IT teams. It combines professional services automation (PSA) and remote monitoring and management (RMM) tools into a single system.
Why I picked SuperOps: SuperOps offers a ticketing system that lets you prioritize tickets using a Kanban view, sorting by status, priority, or technician. The platform also allows you to set up and automate service-level agreements (SLAs) to prevent breaches and ensure timely escalations. Additionally, ticket assignments can be automated based on technician skills and availability. What especially stood out was its AI assistant, Monica, which provides contextual suggestions from similar tickets and the web.
Standout features & integrations:
Features include centralized communication through side conversations, allowing you to manage client, vendor, and internal discussions in one place. The split-screen layout also lets you view the ticket you're working on alongside a list of other tickets, maintaining context and focus.
Integrations include ConnectWise, TeamViewer, Xero, Stripe, QuickBooks, SentinelOne, Lifecycle Manager, Guardz, and Microsoft Azure.
What's free? SuperOps doesn't offer a free plan, but it does have a 14-day free trial so you can try its complete suite of IT management tools, including ticketing, network monitoring, project management, and endpoint management.
Pros and cons
Pros:
- Manages resource allocation and technician availability
- Built-in time tracker ensures accurate logging of time spent on tickets
- Monica AI assists in ticket resolution by suggesting fixes
Cons:
- While powerful, customization options can be complex to navigate
- Compared to competitors, SuperOps offers fewer third-party integrations
New Product Updates from SuperOps
AI-Powered Patch Summaries with Real-Time Community Sentiment
SuperOps has launched AI-powered Patch Summaries, offering real-time community sentiment for Windows updates to help technicians understand patch details and community feedback, reducing research time and avoiding risks. More details at SuperOps Community.
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EngageBay is a ticketing system designed for marketing teams aiming to enhance customer support and engagement. It provides tools for managing customer queries, automating ticket responses, and maintaining a unified communication platform.
Why I picked EngageBay: Its free offering allows teams of up to 15 members to utilize its help desk ticketing system without cost. The free version includes features like a unified inbox and customizable ticket views, making it ideal for marketing teams. Automation tools for ticket assignment and resolution help streamline operations. Canned responses and macros further enhance the efficiency of your support operations.
Standout features & integrations:
Features include a unified inbox, which centralizes customer queries for seamless communication and efficient response management. Customizable ticket views allow teams to tailor workflows to their specific needs, improving organization and productivity. Additionally, automation tools streamline ticket assignment and resolution, reducing manual effort and enhancing overall efficiency.
Integrations include Zapier, Shopify, QuickBooks, Stripe, Xero, Mailchimp, SendGrid, Twilio, Mandrill, and Google Workspace.
What's free? EngageBay offers a free-forever plan for teams of up to 15 members, with access to core ticketing features and automation tools.
Pros and cons
Pros:
- Canned responses for quick replies
- Unified inbox and automated ticket assignment
- Supports up to 15 team members
Cons:
- Limited customization in free plan
- Basic reporting tools
SolarWinds is a ticketing system tailored for IT support teams needing efficient ticket management and issue resolution. It helps streamline IT service requests and track incidents to improve response times.
Why I picked SolarWinds: It offers a free ticketing system ideal for IT support teams, focusing on effective incident management. The free version includes features like automated ticket routing and tracking to enhance efficiency. It allows you to categorize and prioritize tickets based on urgency and impact, which is crucial for IT support. The system's reporting capabilities provide insights into service performance, ensuring IT teams can address issues promptly.
Standout features & integrations:
Features include automated ticket routing, which minimizes manual effort by directing service requests to the appropriate IT personnel. Customizable ticket categories help organize and prioritize requests based on urgency and impact, ensuring efficient issue resolution before escalation. Additionally, detailed reporting provides insights into service performance, allowing IT teams to track trends and improve response times.
Integrations include SolarWinds N-central, SolarWinds RMM, SolarWinds Service Desk, SolarWinds Network Performance Monitor, SolarWinds Network Configuration Manager, SolarWinds Security Event Manager, SolarWinds Database Performance Analyzer, SolarWinds Server & Application Monitor, SolarWinds IP Address Manager, and SolarWinds Web Help Desk.
What's free? SolarWinds offers a free-forever plan with core ticketing features, specifically designed for IT support teams.
Pros and cons
Pros:
- Effective incident management
- Customizable ticket categories
- Automated ticket routing
Cons:
- Limited to IT service use cases
- Initial setup complexity
osTicket is an open-source ticketing system designed for organizations that need customizable and flexible support solutions. It's ideal for businesses that require a self-hosted option with extensive customization capabilities.
Why I picked osTicket: Its free offering is open-source, providing full access to its code for customization. This makes it ideal for businesses needing a tailored ticketing solution. The free version supports unlimited users and tickets, allowing for scalability without additional costs. Its customizable fields and forms make it adaptable to various business needs, aligning with its USP for open-source users.
Standout features & integrations:
Features include customizable fields and forms, allowing businesses to tailor the help desk ticketing software to their specific support needs. Ticket filters automate the organization of incoming requests, ensuring efficient ticket management. Additionally, help topics streamline customer inquiries by categorizing and directing them to the appropriate support channels.
Integrations include Slack, Twilio, Microsoft Teams, Google Workspace, Dropbox, AWS, Azure, Zapier, Mailgun, and SendGrid.
What's free? osTicket offers a free-forever plan as an open-source solution, allowing unlimited users and tickets with extensive customization options.
Pros and cons
Pros:
- Self-hosted for complete control
- Supports unlimited users and tickets
- Open-source for full customization
Cons:
- No cloud hosting in free version
- Requires technical setup
Raiseaticket is a cloud-based ticketing system designed for businesses that require a straightforward solution for managing customer support requests. It's ideal for teams looking for an easy-to-use platform with essential ticketing features.
Why I picked Raiseaticket: It offers a free-forever plan, making it accessible for businesses seeking cost-effective solutions. The system's simplicity and intuitive interface set it apart, allowing teams to streamline ticket management without a steep learning curve. The free version supports unlimited tickets and offers customizable ticket fields. Automated ticket sorting and email notifications further enhance its functionality.
Standout features & integrations:
Features include automated ticket sorting, which prioritizes requests to ensure efficient resolution and workload management. Customizable ticket fields allow teams to tailor support processes to their specific needs, improving response accuracy. Additionally, email notifications keep teams informed about ticket updates, enhancing communication and accountability.
Integrations include Slack, Google Workspace, Microsoft 365, Dropbox, Trello, Zendesk, Freshdesk, Salesforce, Mailchimp, and QuickBooks.
What's free? Raiseaticket offers a free-forever plan with unlimited tickets and essential features for managing customer support.
Pros and cons
Pros:
- Automated ticket sorting
- Customizable ticket fields
- Supports unlimited tickets
Cons:
- Limited customization in the free plan
- Basic reporting capabilities
Odoo Helpdesk is a comprehensive ticketing system designed for businesses that need integrated solutions across various business functions. It allows teams to track, prioritize, and resolve customer issues efficiently.
Why I picked Odoo: Its free offering includes access to one app from its suite, ideal for businesses looking to integrate multiple functions over time. Its helpdesk app enables teams to organize tickets and manage customer queries in a unified platform. With features like ticket prioritization and pipeline customization, it gives your team more operational flexibility. The free version supports seamless integration with other Odoo apps, making it a good choice for growing businesses.
Standout features & integrations:
Features include ticket prioritization, which helps teams manage customer issues efficiently by addressing the most urgent matters first. Customizable pipeline stages allow businesses to tailor workflows to their specific processes, improving ticket resolution. Additionally, live chat support enables instant customer interactions, enhancing responsiveness and overall service quality.
Integrations include Odoo CRM, Odoo Sales, Odoo Inventory, Odoo Accounting, Odoo Project, Odoo Timesheet, Odoo Marketing, Odoo Website, Odoo eCommerce, and Odoo HR.
What's free? Odoo offers a free-forever plan that includes one app, allowing users to choose the helpdesk module without cost.
Pros and cons
Pros:
- Live chat support included
- Easy integration with other Odoo apps
- Customizable pipeline stages
Cons:
- No phone support in the free version
- Limited to one app in the free plan
Spiceworks is a ticketing system designed for IT departments that need to manage help desk requests and track IT assets. It provides tools for organizing support tickets and keeping tabs on hardware and software inventory.
Why I picked Spiceworks: It offers a free-forever plan that is perfect for IT asset management. The free version includes features like network monitoring and help desk ticket management. It allows IT teams to track hardware and software assets efficiently. The tool's ability to integrate asset tracking with ticket management makes it a great choice for IT departments focused on resource management.
Standout features & integrations:
Features include network monitoring, which helps IT teams oversee infrastructure performance and detect potential issues proactively. Help desk ticket management streamlines the organization of support requests, ensuring efficient resolution of IT issues. Additionally, IT asset tracking enables teams to manage hardware and software inventory, improving resource allocation and maintenance.
Integrations include Active Directory, Spiceworks Inventory, Spiceworks Cloud Help Desk, Google Workspace, Microsoft 365, Dropbox, Slack, Zapier, Zendesk, and Freshdesk.
What's free? Spiceworks offers a free-forever plan with no user limits, focusing on IT asset tracking and help desk management.
Pros and cons
Pros:
- Integrated help desk management
- Network monitoring included
- Comprehensive IT asset tracking
Cons:
- Ads present in the free version
- Limited customization options
Other Free Ticketing Systems
Here are some additional ticketing systems options that also offer free plans or trials. While these tools didn’t make it onto my shortlist, they’re still worth checking out:
- Jira Service Management
For agile teams
- Hesk
For straightforward setup
- Frappe Helpdesk
For small businesses
- Zoho Desk
For AI features
- Bitrix24
For team collaboration
- HubSpot
For CRM integration
- Desk365
For integrating with Microsoft Teams
- ManageEngine ServiceDesk Plus
For ITIL compatibility
- ProProfs Help Desk
For knowledge base integration
- Suptask
For Slack integration
Free Ticketing System Selection Criteria
When selecting the best free ticketing systems to include in this list, I considered common buyer needs and pain points like customization and scalability requirements. I also used the following framework to keep my evaluation structured and fair:
Core Functionality (25% of total score)
To be considered for inclusion in this list, each solution had to fulfill these common use cases:
- Ticket creation and management
- User and agent roles and permissions
- Reporting and analytics
- Automated ticket routing
- Email notifications
Additional Standout Features (25% of total score)
To help further narrow down the competition, I also looked for unique features, such as:
- AI-powered suggestions
- Customizable dashboards
- Multi-channel support
- Integration with CRM systems
- Self-service portals
Usability (10% of total score)
To get a sense of the usability of each system, I considered the following:
- Intuitive user interface
- Easy navigation
- Minimal learning curve
- Customizable workflows
- Responsive design
Onboarding (10% of total score)
To evaluate the onboarding experience for each platform, I considered the following:
- Availability of training videos
- Interactive product tours
- Comprehensive documentation
- Access to webinars
- Pre-built templates
Customer Support (10% of total score)
To assess each software provider’s customer support services, I considered the following:
- 24/7 support availability
- Live chat support
- Response time
- Availability of a knowledge base
- Community forums
Value For Money (10% of total score)
To evaluate the value for money of each platform, I considered the following:
- Competitive pricing
- Features included in the free plan
- Cost versus benefits analysis
- Scalable pricing options
- Additional costs for integrations
Customer Reviews (10% of total score)
To get a sense of overall customer satisfaction, I considered the following when reading customer reviews:
- User satisfaction ratings
- Commonly reported issues
- Positive feedback trends
- Frequency of updates
- Comparison to competitor reviews
Need expert help selecting the right tool?
How to Choose a Free Ticketing System
Complex feature lists and lack of clarity on what’s included in different pricing tiers can make it hard to figure out what you’re really getting from free ticketing systems. To help you stay focused as you work through your software selection process, here are some factors to keep in mind:
| Factor | What to Consider |
| Free offer scope | Check what's included in the free plan. Ensure it covers essential features like ticket management and reporting without surprising limitations. |
| Scalability | Consider if the system can grow with your team. Look for options that support additional users and features as your needs expand. |
| Integrations | Ensure compatibility with your existing tools. Look for integrations with CRM, email, and other systems your team uses regularly. |
| Ease of use | Evaluate the user interface and navigation. Your team should be able to adopt it with minimal training, so prioritize intuitive designs. |
| Support options | Review the support services available. Check if there’s live chat, email support, and a knowledge base to help your team troubleshoot issues quickly. |
| Customization | Determine if the tool allows for customization to fit your processes. Look for flexible workflows and customizable fields to tailor the system to your needs. |
| Reporting | Assess the quality of reporting features. Ensure it provides insights into team performance and ticket resolution times to help you make informed decisions. |
| Security | Verify the security measures in place. Check for data encryption and compliance with relevant regulations to protect sensitive customer information. |
What Are Free Ticketing Systems?
Free ticketing systems are software tools that help teams manage, track, and resolve customer support requests at no cost. They include core features like ticket creation, routing, and basic reporting to organize workloads and improve response times. This makes them ideal for startups and small teams with limited budgets.
Features of Free Ticketing Systems
Let’s go over the features commonly found in ticketing systems, and which ones are usually included in free vs. paid plans.
Typically Free Ticketing Systems Features
- Ticket management: Allows users to create, update, and track support tickets to ensure timely resolution.
- Email notifications: Automatically informs team members and customers about ticket updates and responses.
- Basic reporting: Provides insights into ticket volumes and response times to help teams improve performance.
- User roles and permissions: Enables administrators to set different access levels for team members to maintain security.
- Knowledge base: Offers a self-service portal where customers can find answers to common questions, reducing ticket volume.
- Automated ticket routing: Directs tickets to the right team members based on predefined criteria, improving efficiency.
- Customizable fields: Let teams tailor ticket forms to capture relevant information specific to their processes.
Typically Paid Ticketing Systems Features
- Advanced analytics: Delivers in-depth reports and dashboards to analyze team performance and customer satisfaction.
- AI-driven suggestions: Utilizes artificial intelligence to recommend solutions or prioritize tickets based on urgency.
- Multi-channel support: Integrates with various communication channels like chat, phone, mobile app, and social media for unified customer interactions.
- Service level agreement (SLA) management: Tracks and enforces SLAs to ensure compliance with response and resolution times.
- Customizable workflows: Allows teams to design complex workflows to automate repetitive tasks and improve process efficiency.
- Third-party integrations: Connect the ticketing system with external tools like CRM, ERP, and marketing platforms for seamless data flow.
- Advanced security features: Offers enhanced security measures such as data encryption and access controls to protect sensitive information.
Benefits of Free Ticketing Systems
Implementing free ticketing systems provides several benefits for your team and your business. Here are a few you can look forward to:
- Cost savings: Free plans provide essential features without financial commitment, allowing businesses to allocate budgets elsewhere. In my experience, free software can be a game changer for small, growing teams, as it allows you to experiment with a tool before committing to it.
- Improved organization: Ticket management features help teams keep track of customer requests, reducing the chance of missed issues.
- Increased efficiency: Automated ticket routing improves response times and ensures that the right team members handle tickets promptly.
- Enhanced customer satisfaction: Knowledge bases offer customers a centralized self service hub, allowing them to find answers quickly and reduce support wait times.
- Scalability: Many free plans support unlimited tickets and users. Others offer a tiered pricing plan, allowing growing businesses to upgrade to a paid plan when needed.
- Customization: Customizable fields and workflows let teams tailor the system to their unique processes, enhancing usability.
- Data insights: Basic reporting features provide valuable insights into performance and areas for improvement, helping teams optimize their support strategies.
Costs and Pricing of Free Ticketing Systems
I know you’re here to find the best ticketing systems that are available for free. And in my experience, free is a great place to start. Just keep in mind that most free plans come with limited features, so there’s a good chance you’ll need to upgrade to a paid plan as your support needs grow.
The table below summarizes common plans, their average prices, and typical features included in ticketing systems solutions:
Plan Comparison Table for Ticketing Systems
| Plan Type | Average Price | Common Features |
| Free Plan | $0 | Basic ticket management, email notifications, and limited reporting. |
| Personal Plan | $5-$25/ user/month | Advanced reporting, customizable fields, and basic integrations. |
| Business Plan | $25-$50/ user/month | Multi-channel support, SLA management, and workflow automation. |
| Enterprise Plan | $50-$100/ user/month | AI-driven features, advanced security, and extensive third-party integrations. |
Free Ticketing Systems FAQs
Here are some answers to common questions about free ticketing systems:
Are there any free ticketing systems?
Yes, there are several free ticketing and help desk solutions available. These tools often come with essential features like ticket management and email notifications. They are ideal for small businesses or teams with limited budgets. You can find options that provide free-forever plans or extended trial periods.
What are the requirements for a ticket system?
A ticketing system should include features such as:
- Ticket creation
- Ticket categorization and prioritization
- Automation and field customization
- Reporting
- Integration capabilities with other tools
What is the difference between CRM and a ticketing system?
A CRM system focuses on storing and managing customer information to support sales and marketing. In contrast, a ticketing system uses that information to provide customer support. It tracks issues from initial report to resolution, helping teams deliver effective service.
How does a ticketing system work?
A ticketing system manages customer queries by converting them into tickets. These tickets are tracked from the moment they’re created until they’re resolved. The system helps organize and prioritize requests, ensuring timely responses and improving customer satisfaction.
Can free ticketing systems handle multiple channels?
Some free ticketing systems offer omnichannel support, allowing you to manage requests from email, chat, and social media in one place. This feature helps provide a consistent customer experience across different communication platforms.
Do free ticketing systems offer reporting tools?
Many free ticketing systems include basic reporting features. These tools provide insights into ticket volumes and response times, helping you identify areas for improvement. However, advanced reporting may require a paid plan for more detailed analytics.