20 Best osTicket Alternatives Reviewed in 2025
10 Best Alternatives Shortlist
Here’s my shortlist of the best osTicket alternatives:
Our one-on-one guidance will help you find the perfect fit.
Managing customer inquiries can be a headache, especially when your ticketing system isn't up to par. If you're finding that the osTicket isn't meeting your needs, you're not alone. Many customer experience managers like you seek solutions that offer better features or fit their specific business needs more closely.
In my experience, choosing the right customer service ticketing system can significantly ease your team's workload and improve response times. I've reviewed and tested various osTicket alternatives to help you find the best fit.
What Is osTicket?
osTicket is a customer service ticketing system designed to manage and track customer inquiries and issues. It's typically used by customer support teams, IT help desks, and service departments that need to handle customer requests efficiently. Features like ticket management, automated workflows, and reporting capabilities help your team stay organized and improve response times. osTicket offers a straightforward solution for managing customer interactions and enhancing your team's efficiency.
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Why Look for an osTicket Alternative?
While osTicket is a good choice for a cloud-based customer service ticketing system, there are a number of reasons why some users seek out alternative solutions. You might be looking for an osTicket alternative because…
- It lacks advanced integration options.
- Your team needs more customization features.
- Limited reporting and analytics tools available.
- You're facing scalability issues as your team grows.
- You need better mobile support for remote work.
- Regional data compliance requirements aren't met.
If any of these sound like you, you’ve come to the right place. My list contains several customer service ticketing system options that are better suited for teams facing these challenges with osTicket and looking for alternative solutions.
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Best osTicket Alternatives Summary
This comparison chart summarizes pricing details for my top osTicket alternative selections to help you find the best one for your budget and business needs.
| Tool | Best For | Trial Info | Price | ||
|---|---|---|---|---|---|
| 1 | Best for customer distress index | 14-day free trial | From $50/user/month | Website | |
| 2 | Best for team collaboration | 14-day free trial | From $13/user/month | Website | |
| 3 | Best for free and simple use | Free demo | From $39.95 | Website | |
| 4 | Best for collaborative ticketing | 14-day free trial | From $19/user/month (billed annually) | Website | |
| 5 | Best for customer support ticketing | Free trial available | From $19/user/month (billed annually) | Website | |
| 6 | Best for customer privacy and data security | 15-day free trial | From $14/user/month (billed annually) | Website | |
| 7 | Best for IT service management | 14-day free trial | From $700 one-time (for the software, based on the technician count) | Website | |
| 8 | Best for quick ticket response | Free demo available | From $39/user/month | Website | |
| 9 | Best for GDPR compliance | 14-day free trial | From $34/agent/month | Website | |
| 10 | Best for ITIL-certified processes | 7-day free trial | From $20/user/month (billed annually) | Website |
Best osTicket Alternatives Reviews
Below are my detailed summaries of the best osTicket alternatives that made it onto my shortlist. My reviews offer a detailed look at the key features, pros & cons, integrations, and ideal use cases of each tool to help you find the best one for you.
TeamSupport is a customer support software designed for B2B companies to manage customer relationships and support tickets effectively. It focuses on enhancing collaboration among support teams and improving customer satisfaction.
Why TeamSupport is a good osTicket alternative: TeamSupport introduces the customer distress index, which helps your team prioritize tickets based on customer satisfaction levels. This feature ensures that your team addresses high-priority issues promptly. The software also offers collaborative tools that allow your team to work together efficiently on customer issues. With a focus on B2B support, TeamSupport provides functionalities tailored to the needs of business customers.
Standout features & integrations:
Features include ticket automation, customer management, and a self-service portal. Your team can automate repetitive tasks, freeing up time for more important issues. The customer management feature helps you keep track of customer interactions and history.
Integrations include Salesforce, Microsoft Teams, Slack, JIRA, Google Workspace, Dropbox, QuickBooks, Mailchimp, HubSpot, and Zapier.
Pros and cons
Pros:
- Comprehensive customer management
- Automates repetitive tasks
- Effective customer distress index
Cons:
- May not suit smaller teams
- Complex setup process
SupportBee is a help desk software designed to facilitate efficient customer support by managing and organizing customer inquiries. It caters primarily to small to medium-sized businesses that need a straightforward ticketing system to enhance team collaboration and communication.
Why SupportBee is a good osTicket alternative: SupportBee's focus on team collaboration makes it a compelling choice for businesses looking to enhance internal communication. The shared inbox feature allows your team to work together on tickets seamlessly, ensuring quick and efficient resolution. Its simple interface and easy setup mean that your team can get started without a steep learning curve. The ability to organize tickets with tags and filters helps your team prioritize tasks effectively.
Standout features & integrations:
Features include customizable ticket views, email integration, and a powerful search function. Your team can tailor ticket views to suit their workflow, making it easier to manage tasks. The email integration ensures that all customer communications are captured directly into the system.
Integrations include Slack, Trello, GitHub, JIRA, Basecamp, Google Workspace, Zapier, FreshBooks, Harvest, and Pipedrive.
Pros and cons
Pros:
- Efficient email integration
- Easy ticket organization
- Simple setup process with strong collaboration features
Cons:
- Limited scalability for large teams
- No mobile app support
Hesk is a help desk software tailored for small businesses and startups looking for an easy-to-use ticketing system. It helps manage customer support inquiries by organizing tickets and tracking their progress.
Why Hesk is a good osTicket alternative: Hesk provides a free and straightforward solution for managing support tickets, making it an attractive option for businesses with limited budgets. Its simple interface allows your team to quickly set up and start managing customer inquiries. The software's ticket management features ensure that customer issues are organized and tracked efficiently. With Hesk, you can prioritize tasks without the complexity of more advanced systems.
Standout features & integrations:
Features include customizable ticket fields, email notifications, and a knowledge base for self-service support. Your team can customize ticket fields to gather the information you need from customers. The email notifications keep everyone informed about ticket updates and changes.
Integrations include Slack, Microsoft Teams, Google Workspace, Zendesk, Freshdesk, JIRA, Trello, Salesforce, HubSpot, and Mailchimp.
Pros and cons
Pros:
- Easy ticket prioritization
- Cost-effective for small teams
- Simple setup process
Cons:
- No mobile app support
- Limited advanced features
Front is a customer operations platform designed to help support, sales, and account management teams manage customer communications efficiently. It combines the familiarity of email with collaborative tools to enhance team productivity.
Why Front is a good osTicket alternative: Front offers a shared inbox that centralizes messages from various channels, enabling your team to collaborate in real time without duplicating efforts. Features like internal comments and @mentions facilitate seamless internal discussions directly within email threads. Additionally, Front's automated workflows and AI-powered response suggestions help your team handle support tickets swiftly and effectively.
Standout features & integrations:
Features include omnichannel messaging, enabling teams to manage emails, SMS, and social media messages in one centralized platform. Workflow automation reduces manual tasks by streamlining repetitive processes, improving efficiency. Additionally, built-in analytics provide insights into team performance and customer satisfaction, helping businesses optimize their support operations.
Integrations include Salesforce, HubSpot, Asana, Slack, Trello, Jira, Dropbox, Google Drive, Microsoft Teams, and Zapier.
Pros and cons
Pros:
- User-friendly interface
- Offers powerful autoresponders
- Facilitates real-time team collaboration
Cons:
- Interface available only in English
- Starter plan lacks some integrations
Zendesk is a customer service ticketing system designed to help businesses manage customer inquiries and support requests efficiently. It caters to a wide range of industries, providing tools to enhance customer service operations.
Why Zendesk is a good osTicket alternative: Zendesk offers a comprehensive ticketing system that helps your team manage customer interactions seamlessly. Its automation features streamline repetitive tasks, allowing your team to focus on more complex issues. The software's reporting capabilities provide insights into customer service performance, helping you make data-driven decisions. With its focus on improving customer service, Zendesk offers a robust solution for businesses looking to enhance their support operations.
Standout features & integrations:
Features include customizable ticket forms, automated workflows, and performance analytics. Your team can tailor ticket forms to capture the information you need from customers. Automated workflows ensure that tickets are routed efficiently to the right team members.
Integrations include Slack, Salesforce, Shopify, Mailchimp, HubSpot, Trello, Google Workspace, Microsoft Teams, Zoom, and Jira.
Pros and cons
Pros:
- Wide range of industry applications
- Efficient ticket routing
- Strong automation features
Cons:
- Limited customization options
- Complex initial setup with steep learning curve
Zoho Desk is an omnichannel ticketing system designed to help support teams manage customer interactions across multiple channels. It caters to businesses looking for a secure and efficient way to handle customer inquiries and support requests.
Why Zoho Desk is a good osTicket alternative: Zoho Desk prioritizes customer privacy and data security, offering features that help your team manage sensitive information securely. Its advanced security settings and compliance features ensure that your customer data is protected. The software also provides a unified view of customer interactions, enabling your team to deliver personalized support solution. With its focus on security and privacy, Zoho Desk is well-suited for businesses that handle sensitive customer information.
Standout features & integrations:
Features include ticket management, AI-powered assistance, and customizable dashboards. Your team can manage tickets efficiently with automated workflows and prioritization. The AI-powered assistance helps agents find solutions quickly, improving response times.
Integrations include Slack, Microsoft Teams, Salesforce, Shopify, Zapier, Trello, Microsoft 365, Google Workspace, Zendesk, and HubSpot.
Pros and cons
Pros:
- Omnichannel support
- Efficient ticket management
- Strong data security features
Cons:
- Basic reporting features
- Complex initial setup and steep learning curve for new users
SolarWinds offers Web Help Desk, a web-based help desk ticketing and IT asset management software designed for IT professionals and support teams. It streamlines ticketing processes and centralizes asset management to enhance IT service delivery.
Why SolarWinds Web Help Desk is a good osTicket alternative: Web Help Desk provides a comprehensive IT service management solution with features like automated ticketing, incident tracking, and SLA management. Its asset management capabilities allow your team to associate tickets with specific hardware or software assets, ensuring efficient issue tracking and resolution. Additionally, SolarWinds integrates seamlessly with Active Directory and LDAP, facilitating user authentication and role-based access control.
Standout features & integrations:
Features include a built-in knowledge base that empowers users with self-service options, reducing the need for direct IT support. The software also offers change management capabilities to oversee and document modifications in your IT environment, ensuring compliance and stability. Additionally, automated IT asset discovery helps track hardware and software inventory, improving visibility and resource allocation.
Integrations include Dameware Remote Support, Microsoft SCCM, Spiceworks, Lansweeper, Nagios, Zenoss, BMC Remedy, ServiceNow, and ManageEngine.
Pros and cons
Pros:
- Supports unlimited end users
- Provides customizable ticketing workflows
- Offers both cloud and on-premises deployment
Cons:
- End-user layout can be confusing
- Reporting functionality is limited
HappyFox is a help desk software designed for customer support teams to manage and resolve tickets efficiently. It serves businesses across various industries by providing key functions like ticket management, automation, and reporting.
Why HappyFox is a good osTicket alternative: HappyFox offers quick ticket response capabilities, allowing your team to handle customer queries swiftly. Its automated ticket assignment and escalation features ensure that issues are directed to the right team members without delay. Its focus on speed and efficiency makes it a strong choice for teams needing to improve response times.
Standout features & integrations:
Features include a customizable ticketing system, a self-service knowledge base, and advanced reporting tools. Your team can benefit from the ability to tailor ticket fields to capture the information you need. The built-in knowledge base allows customers to find answers on their own, reducing the ticket volume.
Integrations include Slack, Microsoft Teams, Salesforce, Shopify, Jira, QuickBooks, FreshBooks, Google Workspace, Zapier, and Twilio.
Pros and cons
Pros:
- Automated ticket escalation
- Customizable ticket fields
- Fast ticket resolution
Cons:
- Limited mobile app functionality
- Limited reporting customization
HelpDesk is a customer service software designed to facilitate efficient ticket management and customer support. It primarily serves businesses looking to streamline their support processes and enhance customer satisfaction.
Why HelpDesk is a good osTicket alternative: HelpDesk offers features that ensure GDPR compliance, making it a suitable choice for businesses operating in regions with strict data protection regulations. With secure data handling and privacy settings, you can confidently manage customer interactions. The software's automated ticket routing and customizable workflows help your team respond promptly and efficiently. Additionally, HelpDesk's user-friendly interface means your team can quickly adapt and start providing effective support.
Standout features & integrations:
Features include ticket prioritization, canned responses, and performance reporting. Your team can prioritize tickets to ensure urgent issues are addressed swiftly. Canned responses save time by allowing you to respond quickly to common inquiries.
Integrations include Slack, Zapier, Google Workspace, Shopify, Magento, Salesforce, HubSpot, Trello, Mailchimp, and WordPress.
Pros and cons
Pros:
- Automated ticket routing
- Quick ticket prioritization
- Ensures GDPR compliance
Cons:
- No mobile app support
- Basic reporting capabilities
Jira Service Management is an IT service management software designed for IT teams to efficiently manage service requests and incidents. It serves businesses looking to improve their IT operations with structured workflows and automation.
Why Jira Service Management is a good osTicket alternative: Jira Service Management offers ITIL-certified processes that help your team adhere to industry best practices. Its change management features allow you to handle updates and modifications effectively, reducing downtime. The software's automation capabilities streamline repetitive tasks, freeing up your team's time for more critical issues.
Standout features & integrations:
Features include incident management, problem management, and a self-service portal. Your team can handle incidents promptly with streamlined workflows. The self-service portal empowers users to find solutions on their own, reducing the burden on support staff.
Integrations include Slack, Microsoft Teams, Salesforce, Google Workspace, Zoom, Trello, GitHub, Zendesk, ServiceNow, and AWS.
Pros and cons
Pros:
- Strong automation features
- Effective change management
- ITIL-certified processes
Cons:
- May not suit small teams
- Steep learning curve as it requires technical expertise
Other osTicket Alternatives
Here are some additional osTicket alternatives that didn’t make it onto my shortlist, but are still worth checking out:
- Issuetrak
For omnichannel ticket creation
- Freshdesk
For multichannel support
- Salesforce Service Cloud
For CRM integration
- Supportbench
For custom reporting
- Vision Helpdesk
For satellite help desks
- Intercom
For live chat support
- ConnectWise
For IT service management
- Track-It
For asset management
- Jitbit
For email-based ticketing
- NinjaOne
For remote monitoring
osTicket Alternatives Selection Criteria
When selecting the best osTicket alternatives to include in this list, I considered common buyer needs and pain points related to customer service ticketing system products, like managing high ticket volumes and ensuring quick response times. I also used the following framework to keep my evaluation structured and fair:
Core Functionality (25% of total score)
To be considered for inclusion in this list, each solution had to fulfill these common use cases:
- Ticket management
- Automated workflows
- Reporting and analytics
- Multi-channel support
- Customer feedback collection
Additional Standout Features (25% of total score)
To help further narrow down the competition, I also looked for unique features, such as:
- AI-driven insights
- Customizable dashboards
- Integration with CRM tools
- Advanced security features
- Mobile app support
Usability (10% of total score)
To get a sense of the usability of each system, I considered the following:
- Intuitive interface
- Easy navigation
- Customization options
- Speed and performance
- Accessibility features
Onboarding (10% of total score)
To evaluate the onboarding experience for each platform, I considered the following:
- Availability of training videos
- Interactive product tours
- Access to templates
- Chatbot assistance
- Webinars and workshops
Customer Support (10% of total score)
To assess each software provider’s customer support services, I considered the following:
- 24/7 availability
- Multi-channel support
- Response time
- Knowledge base access
- Dedicated Account Manager
Value for Money (10% of total score)
To evaluate the value for money of each platform, I considered the following:
- Competitive pricing
- Feature set offered
- Scalability options
- Free trial availability
- Customer satisfaction with pricing
Customer Reviews (10% of total score)
To get a sense of overall customer satisfaction, I considered the following when reading customer reviews:
- Overall satisfaction ratings
- Feedback on support services
- Ease of use comments
- Feature requests and updates
- Value for money perceptions
osTicket Alternative Key Features
Here are some of the key features of osTicket to help you contrast and compare what alternative solutions offer:
- Ticket management: Your team can easily organize and track customer inquiries from start to finish.
- Automated workflows: Automate repetitive tasks to save time and reduce manual errors.
- Customizable fields: Tailor the ticket forms to capture the specific information your team needs.
- Multi-channel support: Handle customer interactions from emails, web forms, and more in one place.
- Reporting tools: Generate detailed reports to gain insights into your team's performance.
- Knowledge base: Provide customers with self-service options to find answers on their own.
- Email integration: Keep all customer communications centralized directly within the system.
- Priority management: Ensure urgent issues are addressed promptly by setting ticket priorities.
- User-friendly interface: Navigate the system with ease, reducing the learning curve for your team.
- Security features: Protect sensitive customer data with built-in security measures. It looks like your message might have been cut off. Could you please provide more details or let me know how I can assist you further?
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