Fractional CXOs give you senior-level leadership without the full-time cost—but the right hire depends entirely on your growth stage and gaps. I've mapped out the top fractional CXOs worth considering, so you can bring in the expertise, transformation, and even the implementation of CX software your business actually needs right now.
Top 8 Fractional CXOs
Below are the profiles of the top fractional CXOs, covering who they are and the impact they've made in this space.
Joseph Loria
Founder & CEO at RetentionCX
Carmel, United States
Focus area:
#Customer retention#Post-sale strategy#Net revenue retention#Customer success#Fractional CX leadership
Joseph Loria is founder and CEO of RetentionCX, bringing more than 20 years of post-sale leadership across high-growth technology companies, global teams, and varied ownership models and stages.
RetentionCX helps startups and…
Connect with Joseph:
Parul Bhandari
CEO & Principal Customer Success Consultant at CustomerXSuccess
Greater Chicago Area, United States
Focus area:
#Customer success#Customer retention#CX strategy#Customer engagement#Scalable post-sale operations
Parul Bhandari is CEO and principal customer success consultant at CustomerXSuccess, drawing on more than 20 years in customer-facing roles across startups, scaleups, and large enterprises.
Through CustomerXSuccess, Bhandari helps teams improve…
Paige Hartsfield
Chief of Staff & Fractional Chief Experience Officer at BIG CHEESE
Atlanta, United States
Focus area:
#CX strategy#Customer research#Competitive differentiation#CX measurement#Fractional leadership
Paige Hartsfield is chief of staff and fractional chief experience officer at BIG CHEESE. She is a CX architect and entrepreneur with three decades of experience in customer research, strategy, and growth.
…
Connect with Paige:
Martin Newman
Fractional Chief Customer Officer, Author & Advisor
London Area, United Kingdom
Focus area:
#Customer centricity#CX strategy#Customer loyalty#Customer-first culture#Fractional CCO leadership
Martin Newman is founder of The Customer First Group and a fractional chief customer officer. He has more than 40 years of experience in customer centricity, retail, and customer experience.
Newman advises…
Connect with Martin:
Karyn Furstman
CX Executive Coach, Advisor & CEO of CustomersFurst
Kirkland, United States
Focus area:
#CX strategy#Executive coaching#Customer-centric operations#CX leadership#Business impact
Karyn Furstman is a CX executive coach and advisor at CustomersFurst, drawing on more than 30 years in customer experience and senior roles across banking, insurance, technology, and consulting.
Furstman coaches CX…
Connect with Karyn:
Shoaib Feroz
Fractional CX Leader & CX Transformation Consultant
Dubai, United Arab Emirates
Focus area:
#CX transformation#Return on experience#Customer value management#AI strategy#Journey transformation
Shoaib Feroz is a fractional CX leader and transformation consultant whose work spans customer experience, AI, customer value management, digital strategy, and large-scale telecom programs.
Feroz ties CX measures such as NPS…
Connect with Shoaib:
Justin Thompson
Fractional CX Leader & Director Community Experience at Venture X
Focus area:
#CX strategy#Customer retention#Community experience#Service design#CX operating models
Justin Thompson is a fractional CX leader with more than 15 years of senior experience across customer experience, marketing, and research, helping organizations strengthen retention and loyalty.
Thompson connects customer listening, service…
Connect with Justin:
Alana D’Angelica
Fractional CCO & Customer Operations Strategist
New York City Metropolitan Area, United States
Focus area:
#Customer success#Retention#Post-sale operations#Customer journeys#Fractional CCO leadership
Alana D’Angelica is a fractional CCO and customer operations strategist with 15+ years in post-sale leadership, including senior customer success roles at Indeed, Datto, Wix, and other tech firms.
D’Angelica helps startups,…
Selection Methodology
I selected the leaders on this list based on their relevance, demonstrated expertise and impact, professional credibility, and ongoing contributions to the field.
I look for evidence such as leading meaningful initiatives or delivering notable results within their organizations, developing influential ideas or practices, publishing research or educational resources, speaking or teaching, and other contributions that demonstrate impact within their work or the broader field.
Further Reading
You can also broaden your perspective and grow your network with our curated roundups of the best CXO newsletters and top communities for customer experience leaders.
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