16 Best CXO Newsletters for Customer Impact in 2026
The best CXO newsletters save you hours of research and give you insights you can act on immediately. They can teach you something new about evolving customer experiences, challenge how you think, or solve a retention problem you're facing. If you're a Chief Experience Officer, Chief Customer Officer, VP of Customer Success, or Head of Customer Service, this hand-picked list of newsletters is well worth the 10 minutes they take to read.
3 Best Tech & Innovation Newsletters for CXOs
1. The CX Lead - For CX leaders navigating the AI-driven transformation of CX
The CX Lead offers valuable insights from top professionals in customer experience. It covers the latest trends and strategies, attracting a wide range of CX leaders and enthusiasts. It's published by a team dedicated to providing high-quality content that stands out among other newsletters in the field.
- Audience: CXOs, customer success leaders, customer service VPs and directors
- Newsletter Frequency: Weekly
- Cost: Free
Why subscribe: The CX Lead offers a unique blend of expert opinions and practical advice. It helps you stay ahead with the latest in customer experience without overwhelming you with information. I may be a little biased because this is my newsletter but what makes it truly valuable is the real-world insights it includes.
2. CX Today - For the latest news and trends in customer experience tech
CX Today delivers the latest news and trends in customer experience technology, attracting professionals across various sectors. It stands out by offering curated insights on trending topics like artificial intelligence and digital transformation. Published by a dedicated team, it features content relevant to industries such as financial services, travel, and eCommerce.
- Audience: Professionals in customer experience and related industries
- Newsletter Frequency: Weekly
- Cost: Free
Why subscribe: I believe CX Today is a must-read for staying informed on the latest in customer experience technology. You'll get valuable insights that can help your team navigate the ever-evolving tech landscape.
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3. CX Dive (Customer Experience Dive) - For in-depth analysis of CX developments
CX Dive provides in-depth analysis of customer experience developments, making it a standout choice for industry professionals. It covers a broad range of topics, from emerging trends to case studies, offering valuable insights to its readers. It's widely read by CX professionals who seek detailed and actionable information.
- Audience: CX professionals and industry analysts
- Newsletter Frequency: Daily
- Cost: Free
Why subscribe: I see CX Dive as essential for anyone wanting detailed analysis and updates on customer experience. It helps your team stay informed and ready to tackle the latest challenges and opportunities in the field.
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4. CX Network - For exclusive interviews with industry leaders
CX Network provides exclusive interviews with industry leaders, offering insights that other newsletters might miss. It covers a wide range of topics relevant to CX professionals, making it a go-to source for those seeking expert advice and industry trends. With a strong readership of CX practitioners, it's published by a team committed to delivering quality content.
- Audience: CXOs and industry leaders
- Newsletter Frequency: Monthly
- Cost: Free
Why subscribe: I recommend CX Network if you're looking to gain insights from industry leaders. It's a great way to keep your team informed about the latest trends and strategies in customer experience.
5. CustomerThink - For diverse perspectives on customer-centric strategies
CustomerThink offers diverse perspectives on customer-centric strategies, making it a valuable resource for CX professionals. It covers a wide array of topics, including customer experience, engagement, and success. Known for its broad readership, it attracts those interested in practical insights and is published by a team focused on delivering varied content.
- Audience: CX professionals and enthusiasts
- Newsletter Frequency: Weekly
- Cost: Free
Why subscribe: I suggest subscribing to CustomerThink if you're after varied viewpoints on customer strategies. It’s a fantastic resource to help your team explore different approaches and enhance your customer experience efforts.
6. The CX Journey (Annette Franz) - For expert advice from a renowned CX thought leader
The CX Journey, led by Annette Franz, offers expert advice from a renowned CX thought leader. It covers essential topics like customer experience strategy and leadership, making it a popular choice among CX professionals. With a focus on practical insights, it's published by Annette herself, who brings years of experience to her readers.
- Audience: CX professionals and leaders
- Newsletter Frequency: Monthly
- Cost: Free
Why subscribe: I think The CX Journey is perfect for anyone looking to deepen their understanding of customer experience. Annette's insights are practical and backed by years of experience, providing valuable guidance for your team.
7. The Modern Customer (Blake Morgan) - For insights from a leading customer experience futurist
The Modern Customer, authored by Blake Morgan, offers insights from a leading customer experience futurist. It covers topics like customer experience innovation and future trends, appealing to those eager to understand what's next in the CX field. It's read by professionals who value fresh perspectives and is published by Blake herself, known for her expertise.
- Audience: CX professionals and innovators
- Newsletter Frequency: Weekly
- Cost: Free
Why subscribe: I think The Modern Customer is perfect for those wanting to stay ahead of the curve in customer experience. Blake's forward-thinking insights are invaluable for keeping your team prepared for future challenges.
8. Customer Experience Works (LinkedIn) - For practical tips shared by Jeannie Walters
Customer Experience Works shares practical tips from Jeannie Walter, a leading CX expert, making it a valuable resource for professionals looking to enhance their CX strategies. It covers a variety of topics relevant to customer experience, employee experience, and how these link to your ROI. Published on a widely-used platform, it reaches a large, engaged audience.
- Audience: CX professionals
- Newsletter Frequency: Weekly
- Cost: Free
Why subscribe: I find Customer Experience Works on LinkedIn to be a great source for practical, expert-driven tips. It's perfect for keeping your team up-to-date with actionable advice from industry leaders.
9. The Shepard Letter (Shep Hyken) - For customer service wisdom from a seasoned pro
The Shepard Letter by Shep Hyken offers customer service wisdom from a seasoned professional, making it a go-to resource for anyone in the customer service field. It covers a variety of topics including customer loyalty, service strategies, and leadership. With a substantial readership, it's published by Shep Hyken, a respected voice in the industry.
- Audience: Customer service professionals and leaders
- Newsletter Frequency: Weekly
- Cost: Free
Why subscribe: I recommend The Shepard Letter if you're looking for practical customer service insights from a trusted expert. Shep's advice is straightforward and invaluable for improving your team's service approach.
10. Decoding Customer Experience - For insights into CX data and analytics
Decoding Customer Experience offers insights into CX data and analytics, setting it apart from other newsletters with its focus on data-driven strategies. It covers topics like customer behavior analysis and predictive analytics, attracting professionals keen on leveraging data for better CX outcomes. Published by Mark Levy, it has a dedicated readership looking for analytical approaches to customer experience.
- Audience: CX professionals interested in data and analytics
- Newsletter Frequency: Bi-weekly
- Cost: Free ($120 per year will also give you access to archives, an e-course, and a subscriber-only chat)
Why subscribe: I think Decoding Customer Experience is ideal if you're focused on using data to enhance your customer experience strategies. The insights provided can help you make informed, data-driven decisions that benefit your team.
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11. Digital Customer Success Newsletter - For strategies on digital customer engagement
The Digital Customer Success Newsletter provides strategies on digital customer engagement, making it an invaluable resource for those looking to enhance their digital interactions. It covers topics like customer success metrics and digital transformation, attracting professionals interested in improving their digital customer success efforts. It's published by experts dedicated to providing actionable insights.
- Audience: Customer success managers and digital engagement professionals
- Newsletter Frequency: Monthly
- Cost: Free
Why subscribe: I find the Digital Customer Success Newsletter to be a great resource for anyone focused on enhancing digital engagement. It offers practical strategies that can help your team succeed in the digital realm.
12. EI Evolution - For exploring emotional intelligence in CX
EI Evolution delves into the role of emotional intelligence in customer experience, offering unique insights that are often overlooked in other newsletters. It covers topics like emotional intelligence strategies and leadership, drawing in readers who are keen on integrating emotional intelligence into their CX practices. This newsletter is published by a team passionate about enhancing emotional understanding in business.
- Audience: CX professionals and leaders interested in emotional intelligence
- Newsletter Frequency: Monthly
- Cost: Free
Why subscribe: I recommend EI Evolution if you're looking to deepen your understanding of emotional intelligence in customer experience. The insights provided can help your team develop more empathetic and effective CX strategies.
13. The Customer Success Café - For networking and learning in the customer success community
The Customer Success Café is a hub for networking and learning within the customer success community, offering a unique blend of insights and connections. It covers a wide range of topics, from customer engagement strategies to success metrics, appealing to professionals who value community-driven learning. Published by seasoned experts, it attracts a diverse group of subscribers eager to enhance their customer success skills.
- Audience: Customer success professionals and community members
- Newsletter Frequency: Weekly
- Cost: Free (up to $680 per year if you also want templates, QBR plans, and scripts)
Why subscribe: I think The Customer Success Café is perfect for anyone wanting to connect with peers and learn from shared experiences. It offers a community-oriented approach that can enrich your team's customer success strategies.
14. Practical CSM - For actionable customer success management advice
Practical CSM delivers actionable customer success management advice, making it a must-read for professionals in the field. It covers topics such as best practices, tools, and methodologies that are crucial for managing customer success. The newsletter is tailored for those who seek practical guidance and is published by experts with extensive experience in customer success.
- Audience: Customer success managers and professionals
- Newsletter Frequency: Monthly
- Cost: Free
Why subscribe: I find Practical CSM to be invaluable for anyone in customer success management. It offers straightforward advice that helps you implement effective strategies and improve your team's outcomes.
15. Customer Success Collective - For community-driven customer success content
Customer Success Collective offers community-driven content focused on customer success, making it a unique resource among CXO newsletters. It covers topics like customer retention strategies and best practices, appealing to professionals who value insights from a broad community. Published by a collective of industry experts, it enjoys a strong following among those seeking collaborative learning.
- Audience: Customer success professionals and community members
- Newsletter Frequency: Monthly
- Cost: Free
Why subscribe: I recommend Customer Success Collective for its community-driven approach to customer success. You'll gain diverse insights, templates, and strategies that can help your team tackle challenges collaboratively.
16. The CX Coach - For guidance from a trusted CX coach
The CX Coach provides guidance from a trusted CX coach, making it a valuable resource for professionals seeking expert advice. It covers topics such as customer experience strategies and leadership tips, attracting readers who are eager to enhance their CX skills. Led by Kristen Szustakowski, it offers insights that are both practical and impactful.
- Audience: CX professionals and leaders
- Newsletter Frequency: Weekly
- Cost: Free
Why subscribe: I believe The CX Coach offers essential guidance for anyone looking to refine their customer experience strategies. The practical advice you receive can help your team implement effective changes and improve overall performance.
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