15 Best CXO Newsletters to Subscribe to in 2026
Finding the right CXO newsletters can give you smarter strategies, honest perspectives, and the latest industry news—right when you need it. This roundup highlights trusted newsletters every customer experience leader should have in their inbox.
Best CXO Newsletters Shortlist
Here's a shortlist of the best CXO newsletters I think are worth subscribing to:
- The CX Lead - Best for real-world leadership lessons from CX executives
- The Shepard Letter - Best with practical weekly customer service tips
- The Modern Customer (LinkedIn) - Best for modern customer experience thought leadership
- CX Journey - Best for actionable CX insights tailored to leaders
- The Weekly Win - Best for customer experience improvement tools
- CX Today - Best for timely CX technology news and trends
- CX Dive - Best for quick CX executive news roundups
- CX Network - Best for expert interviews and CX event coverage
- CustomerThink Newsletter - Best for diverse commentary from global CX leaders
- The Punk CX Dispatch (LinkedIn) - Best for provocative CX perspectives and challenging industry norms
The 15 Best CXO Newsletters
Below are my summaries of the best CXO newsletters that made it onto my shortlist, plus others worth mentioning. My reviews offer a look at each newsletter's audience, frequency, cost, and more.
1. The CX Lead - Best for real-world leadership lessons from CX executives
- Audience: Senior customer experience leaders and executives
- Size: 5,000+ members
- Frequency: Weekly
- Cost: Free
I'll be upfront—this is our newsletter, and I think it's a genuinely great resource for CX leaders who want more than a news roundup. The CX Lead is a weekly newsletter built for senior customer experience professionals who want practical strategies for leading CX transformation and using AI without losing the human element.
Why subscribe? Every edition draws on interviews with CX executives and founders to surface real-world lessons you can actually apply—not recycled theory. The focus on AI-enhanced (not AI-replaced) customer relationships sets it apart from broader CX publications, and the curated leadership content makes it a strong fit for CCOs, CXOs, and VPs of Customer Experience who want to stay sharp on emerging trends without wading through noise.
2. The Shepard Letter - Best with practical weekly customer service tips
- Audience: Customer service and CX leaders and executives
- Frequency: Weekly
- Cost: Free
The Shepard Letter is a free weekly newsletter written by Shep Hyken, a bestselling author and one of the most recognized voices in customer service and CX. It's built for CX leaders and professionals who want a reliable, expert-backed perspective on delivering better customer experiences.
Why subscribe? Each Wednesday, you get Shep's take on customer service strategies, emerging trends, and practical advice you can bring back to your team—plus a cartoon to lighten your week. What sets it apart is Shep's decades of hands-on experience as a CX keynote speaker and consultant, which means the insights come from someone who has seen what works across industries.
3. The Modern Customer (LinkedIn) - Best for modern customer experience thought leadership
- Audience: CX executives, leaders, and innovation decision-makers
- Size: 119,000+ members
- Frequency: Daily
- Cost: Free
Blake Morgan's newsletter “The Modern Customer” covers customer experience strategy, AI in CX, and customer-focused leadership. It's built for senior CX leaders who want executive-level perspectives paired with real examples from brands actively investing in customer experience.
Why subscribe? What sets this one apart is the access to insights from CX leaders at companies like Hershey, TIAA, and CAVA, pulled directly from Blake's podcast interviews and distilled into practical weekly reads. You'll get a mix of her own commentary and first-hand perspectives from executives navigating the same challenges you are. With over 119,000 subscribers on LinkedIn, it's also one of the most widely followed CX publications available.
4. CX Journey - Best for actionable CX insights tailored to leaders
- Audience: CX and EX executives and culture-driven senior leaders
- Frequency: Occasional
- Cost: Free
CX Journey is Annette Franz's newsletter and blog covering the intersection of culture, employee experience, and customer experience—written by a CCXP, CXPA board member, and author of three books on the subject. It's built for senior leaders who believe that getting CX right starts from the inside out.
Why subscribe? Annette's "Golden Thread" framework—connecting culture to EX to CX to business outcomes—gives you a structured lens that most CX publications don't offer. If you're working to align internal culture with customer outcomes, this is one of the few newsletters that treats that connection as the core argument, not an afterthought. I'd especially recommend it if you're a CCO or CX leader trying to make the case internally for culture change as a CX lever.
5. The Weekly Win - Best for customer experience improvement tools
- Audience: CX leaders and enterprise customer experience professionals
- Frequency: Weekly
- Cost: Free
The Weekly Win is Jeannie Walters' free weekly newsletter for CX leaders who want to move from reactive service to intentional, proactive experience design—written by a CCXP, CSP, and LinkedIn Learning instructor with over 500,000 learners. Jeannie brings Fortune 500 client experience (JPMorgan Chase, Verizon, Comcast, SAP) directly into each issue.
Why subscribe? What makes The Weekly Win distinct is its CXI Navigator™ framework, which gives you a consistent strategic structure—covering intentional success, customer collaboration, and cultural commitment—rather than a rotating set of disconnected tips. I'd recommend it if you're a CX leader trying to build a repeatable, scalable CX practice rather than just respond to the latest customer complaint. Each issue is built to help you make the case internally and move the needle at an organizational level.
6. CX Today - Best for timely CX technology news and trends
- Audience: CX technology leaders and digital transformation decision-makers
- Frequency: Weekly
- Cost: Free
CX Today is a digital news publication run by a team of tech journalists covering the CX technology landscape—from contact center platforms and conversational AI to CRM and customer data. Its weekly newsletter delivers curated editorial picks for CX and IT leaders navigating vendor decisions and digital transformation.
Why subscribe? Where most CX newsletters focus on strategy or soft skills, CX Today zooms in on the technology layer—making it the right read if you're evaluating platforms, tracking vendor moves, or keeping tabs on what's happening in the contact center and AI space. I'd recommend it if you're a CXO who needs to stay current on the market without digging through vendor press releases yourself.
7. CX Dive - Best for quick CX executive news roundups
- Audience: CX executives, service leaders, and loyalty professionals
- Frequency: Daily
- Cost: Free
CX Dive is a daily news publication from Industry Dive—part of Informa TechTarget's network of vertical trade publications—covering customer experience strategy, AI, loyalty, and technology. It's built for CX executives and service leaders who need to track what major brands are doing and where the industry is heading.
Why subscribe? CX Dive is one of the few CX newsletters that report like a trade publication, with real coverage of what companies like Starbucks, Uber, and Bank of America are actually doing with their CX investments. If you want to walk into leadership meetings knowing what's happening across the industry, this is a reliable daily read. It covers enough ground across strategy, AI, and loyalty that you're likely to find something relevant no matter where your priorities sit.
8. CX Network - Best for quick CX executive news roundups
- Audience: Senior CX leaders and enterprise CX professionals worldwide
- Frequency: Weekly
- Cost: Free
CX Network is a global online community and publication run by IQPC, built for senior CX leaders who want research, benchmarks, and trend analysis rather than news headlines. It sits alongside a broader ecosystem of events, webinars, and reports—so the newsletter is one entry point into a larger body of practitioner content.
Why subscribe? What sets CX Network apart is its emphasis on data-backed insights and industry benchmarks, which are genuinely useful when you need to contextualize your own performance or build an internal business case. The content skews toward strategic and forward-looking themes—think AI adoption, loyalty trends, and the future of customer engagement—rather than day-to-day operational tips.
9. CustomerThink Newsletter - Best for diverse commentary from global CX leaders
- Audience: Global CX leaders, Chief Customer Officers, and strategists
- Frequency: Weekly
- Cost: Free
CustomerThink is widely recognized as one of the largest online communities for customer-centric business strategy, founded by author and analyst Bob Thompson. The weekly Advisor newsletter draws from a broad contributor base of practitioners and strategists who write about CX, customer engagement, digital transformation, and leadership.
Why subscribe? What I find most valuable about CustomerThink is that the content comes from people actively working in the field—not just analysts or journalists covering it from the outside. You'll get opinion pieces, practitioner case studies, and strategic takes that reflect real debates happening across the CX profession. If you want a newsletter that challenges your thinking rather than just reporting what's happening, this is a good one to follow.
10. The Punk CX Dispatch (LinkedIn) - Best for provocative CX perspectives and challenging industry norms
- Audience: CX executives and leaders seeking unconventional industry insights
- Frequency: Monthly
- Cost: Free
The Punk CX Dispatch is a LinkedIn newsletter built around its signature "Punk CX" philosophy of challenging industry conventions and pushing for experiences people actually value. Adrian brings 25+ years of CX advisory experience and has worked with brands like Adobe, Apple, Microsoft, and Zoom—so the commentary here is grounded in real depth.
Why subscribe? This newsletter is worth your time if you're tired of newsletters that restate the obvious. Adrian's writing is opinionated and direct, covering AI in CX, service design, and the broader direction of the industry from a perspective that actively questions the status quo. I'd recommend it specifically for senior CX leaders who want their assumptions challenged, not just confirmed.
11. CMSWire - Best for curated daily insights from real-world CX leaders
- Audience: CX and digital experience leaders at mid-to-large enterprises
- Size: 5,000,000+ members
- Frequency: Regular email newsletter
- Cost: Free
CMSWire, produced by Simpler Media Group, has been a go-to publication for digital CX professionals since 2003, covering customer experience, marketing technology, customer data, and AI in CX. It's built around a community of over 5 million CX and digital experience leaders worldwide.
Why subscribe? The daily newsletter gives you a consistent feed of editorial coverage written by and for senior practitioners—not generalist tech journalists. I think it's especially useful if you want to stay current on the intersection of CX and technology, including how AI is reshaping service and digital experience. You'll also get access to primary research and members-only content that goes beyond what you'd find in a standard industry publication.
12. Decoding Customer Experience - Best for frameworks that turn CX problems into exec-level action
- Audience: CX, product, digital, and operations leaders in large organizations
- Size: 1,500+ members
- Frequency: Four times a week
- Cost: Free
Decoding Customer Experience (DCX) is a Substack newsletter written by Mark Levy, a CX executive with 25+ years of experience at companies like Comcast, AT&T, and Jaguar Land Rover. It's built for CX, product, and operations leaders who need to translate customer insights into language that resonates with finance, product, and executive stakeholders.
Why subscribe? Each Tuesday issue gives you a practical framework you can apply immediately—grounded in real-world examples and customer psychology rather than theory. Beyond the weekly newsletter, you also get a daily AI briefing (Monday through Friday) and a Sunday resource roundup, making DCX one of the more multi-format options in this list. I think it's especially useful if you work inside a complex org and need help making the business case for CX investment.
13. Futurelab Newsletter - Best for global CX thought leadership with a European perspective
- Audience: Senior CX leaders and consultants in enterprise or B2B organizations
- Frequency: Weekly
- Cost: Free
The Futurelab CX Newsletter is run by Stefan Kolle and the team at Futurelab, a Munich-based CX consultancy with deep enterprise experience across brands like Vodafone, Audi, and ING. It pulls together original posts and curated content from well-known CX voices like Annette Franz and Roger Dooley, delivered weekly.
Why subscribe? If you're working on NPS, Voice of the Customer, or customer-centric transformation at the enterprise or B2B level, this newsletter offers a useful mix of strategic perspective and practical frameworks. I think it's particularly valuable if you want a non-US-centric viewpoint—Futurelab's European roots mean the content reflects a broader, more international take on CX than most newsletters in this space.
14. Steve’s TakeAway (LinkedIn) - Best for CXOs driving enterprise transformation and customer-centric strategy
- Audience: Senior CX leaders, BPM professionals, and enterprise transformation executives
- Frequency: Weekly
- Cost: Free
Steve Towers is a CX and BPM veteran with 40+ years of experience and co-founder of the BP Group, the world's first professional network for BPM and CX specialists. His newsletter delivers insights drawn from the CEMMethod® and Outside-In thinking—methodologies he has refined over decades of enterprise transformation work.
Why subscribe? If you're leading CX transformation at the enterprise level, Steve's content goes deeper than most—covering the mechanics of customer journey management, NPS critique, and outcome-driven frameworks like the "Triple Crown."
His perspective is grounded in real methodology rather than opinion, so you get actionable thinking you can apply to large-scale CX initiatives. I think it's especially useful if you want a practitioner's take that's informed by global enterprise experience rather than a North American or startup-centric lens.
15. Success Strategies Newsletter - Best for B2B CX leaders in industrial and dealer network businesses
- Audience: B2B CX leaders at industrial and dealer network companies
- Frequency: Monthly
- Cost: Free
The Success Strategies Newsletter comes from The Daniel Group, a B2B CX consultancy with 30+ years of customer feedback data across industrial and dealer network businesses. It's organized by Lynn Daniel and her team, who work directly with companies like Caterpillar dealers, Navistar, and AGCO.
Why subscribe? This newsletter is one of the few CX resources built specifically around B2B industrial contexts. If you work in capital equipment, manufacturing, or dealer networks, most general CX newsletters won't reflect your reality. Each issue draws on real customer feedback programs and survey data, so the guidance is grounded in what's actually happening in your market.
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